Please be advised that the payment system followed on this Website is Offline and though unlikely, there may be a time gap between the physical collection of credit-card details from the Customer and the actual charging/debiting of the Customer’s credit-card. Until and during the time period the payment is being charged and realized in full from the credit-card, should there be an increase in airfare or taxes, the same will be intimated to the Customer and his consent sought before debiting the Customer’s credit-card.
Unless or until the payment is realized in full, the booking is subject to cancellation by the Airline or Yatra without any prior notice.
Once the payment is realized, the ticket(s) will be dispatched through FedEx (or similar leading courier company) to the delivery address given at the time of booking. The Delivery time can vary from 1-15 days depending upon the type and place/region of delivery. The tracking numbers and shipping details will be sent to you via email. For e-tickets, the e-ticket number along with the itinerary and PNR will be sent you via email upon realization of full payment.
We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You can ensure your e-tickets get to you by adding Yatra.com to your ‘safe list’. You must notify us immediately if you change your email address or contact telephone number after making a booking.
if the payment gets declined on given credit card number (s), the customer will be informed as soon as possible. In such case the customer may need to speak with his/her respective credit card company for rectification and/or provide alternate credit card number, or may have to change the mode of payment by calling our travel consultant for timely processing of payment.
Should there be any error on the booking/ticket; the customer should report the same within 24 hours of making the reservation. - 24x7 Customer Service Helpline: 0844 493 5577 - Customer Support Email: ukinbound@yatra.com
As mentioned Yatra will ensure to ship the tickets through a leading courier company. However, Yatra cannot be and will not be responsible for any loss/damage of shipment by the courier company.
We request you to kindly re-confirm your Flight schedule and departure times with the respective Airline directly at least 72 hours (3 Days) before departure if International, and 24 hours prior in the case of a domestic flight within India and/or UK. Yatra is not responsible for any schedule change by the Airline after issuance of the ticket and will try, but not be obligated to, inform the Customer of the same.
In your itinerary, flight times are given for guidance only. All departure/arrival times on your flight ticket are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time.
We are not liable if there is any change to a departure/arrival time previously given to you or shown on your ticket or for any other alteration to your flight by the relevant airline. Where this situation arises we are unable to accept responsibility for any costs incurred. It is for this reason that you are required to reconfirm your flights with the airline in accordance with the airline's applicable reconfirmation deadline. For all air travel it is your responsibility to check the departure and arrival times of your flights at the time of travel.
We are unable to make any special arrangements for you if you are delayed as these matters are at the sole discretion of the airline concerned. Please note that the times shown on your ticket or itinerary are the departure times of the flight. Check-in times, as advised by the carrier or in the airlines’ timetable are the latest times at which passengers can be accepted for travel, allowing the necessary time to complete all formalities. Flights cannot be held up for passengers arriving late and no responsibility can be accepted by us or the airline in such cases.
Seat requests We have no control over the airlines’ allocation of seats and so, if you have particular seat requests, you should check-in at the airport as early as possible. We cannot guarantee that these requests will be met.
Direct flights Please note that a flight described on your flight ticket as "direct" will not necessarily be non-stop. A flight that is described as direct is one where there is no need to change aircraft during the journey.
Government imposed taxes, fees and charges The price of your flight may include taxes, fees and charges which are imposed on air transportation by government authorities. They may represent a significant portion of the cost of air travel and are either included in the fare or shown separately on your ticket. You may also be required to pay taxes or fees or other charges not already collected, for example, it is not always possible to include all departure taxes on your ticket(s). In some cases departure taxes must be paid by you locally to the Government of the country you are departing from and are therefore non-refundable by us.
Denied boarding, cancellation or flight delays Under European law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at European airports and will also be available from airlines. However reimbursement in such cases is the responsibility of the airline. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 7240 6061 or at the website www.auc.org.uk
All tickets and fares are subject to date change and cancellation penalties, whereas some tickets though being non-refundable may be reusable at a later date as per the fare rules of the Airline. Partially or half-utilized tickets are non-refundable. For totally unused tickets, any cancellation before departure (if allowed) needs to be done at least 72hrs (3days) prior, and may be subject to levy/deduction of certain penalty as per the rules of the Airline. However, any such penalty will be waived off in case of death of passenger or the death of any immediate family member (Death Certificate will be required as a proof).
Refund for cancelled tickets: After canceling a booking, you will need to send us the paper ticket to the address advised to you by the Yatra Travel Consultant. On receiving the ticket, the refund shall be processed within 30 days from the date of receipt. In case of e-tickets , the refund shall be processed within 3-4 weeks from the date of the cancellation request being made. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of receipt of ticket.
In cases where customer is entitled for full refund, a-processing fee of £50 per ticket will be charged from the customer.
In case you require any further assistance, our travel consultants are available 24/7 and can be reached via phone or email. - 24x7 Customer Service Helpline: 0844 493 5577 - Customer Support Email: ukinbound@yatra.com
Kindly re-confirm your seat and other special requests such as Frequent Flyer miles with the Airline directly. For International departures please report at Airport 3 hours prior for Check-In. For Domestic Departures you should arrive at least 2 hours prior departure.
At times the flight is operated by a code-share partner; please ensure you arrive at the correct Airline’s check in counter. For example - The flight # may say "United Airlines" Flight # but the Flight may be operated by "Lufthansa", so you will need to appear at the "Lufthansa" check in counter.
To provide you with the Best Level of Service and Low Costs we must charge a Service Fee as may be posted on our Website from time to time or as may be intimated by our Customer care representative. All Service Fees are non-refundable and may show on your Credit Card statement as a separate charge.
Before the commencement of your air travel, please ensure that you possess all the valid documents required for travel - passport, air tickets, valid VISA, health certificates, travel insurance, etc. Please contact Consulate/Airline for further details.
At times there may an Airport charge leviable at your connecting city Airport which can not be charged on the ticket/voucher and has to be paid by all passengers at the Airport it-self. Please ensure you follow instructions for such charges at an Airport, if applicable. Please review your itinerary carefully for such airport charges and other flight details.
Please be advised that these are the sole and complete terms and conditions governing UK-India-UK air ticket bookings, supplemented only by the User Agreement. These Terms are governed by Indian laws without regard to conflict of law principles and are subject to exclusive jurisdiction of competent courts at Gurgaon. No employee of our Company or our agent has the authority to amend, modify or change these conditions, and you are advised to rely on these terms “as is”. Yatra reserves the right to change or modify these Terms and Conditions at any time without notice.
Data Protection Policy: In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name and address, and any special needs/dietary requirements, etc.
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies, etc. The information may also be provided to security or credit checking companies, public authorities such as customs and immigration if required by them, or as required by law.
Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary or religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons
Changes to terms and conditions: We may amend these terms and conditions at any time without prior notice. If we do amend these terms and conditions, the amended terms will be effective when posted on this website and you are deemed to have accepted the relevant changes
We have 24/7 customer service. Should you require any assistance regarding your travel, please feel free to contact us: - 24x7 Customer Service Helpline: 0844 493 5577 - Customer Support Email: ukinbound@yatra.com
Please read the General information regarding Transit and Visa
Additional VISA Information
The traveler must make sure that he/she has obtained a valid VISA for the country he/she is traveling to, including the countries in transit. The VISA should be taken in advance to the date of travel.
All Indian nationals, if transiting via UK, France, Germany, or Canada may require a 'Transit VISA'. To know if you require a transit VISA or not, please check the following links as per the concerned country or its consulate.
