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Fare Rules

Domestic Sector Tickets:

Any change to a confirmed ticket issued on INR fare - including cancellation, postponement, and change of itinerary - must be done at least four hours before a flight. When a ticket is reissued from a higher to a lower fare, a re-issuance charge of INR 100 is levied, irrespective of whether there is any change in sector/class of travel. A documentation charge of INR 100 is levied when a confirmed ticket is processed for refund. (This applies to Normal Class Fares only.)

50% of Basic fare is charged in case of cancellation of confirm tickets for refund within one hour of departure or No-show for Full fare tickets.
Cancellation charges do not apply to U.S Dollar fares for domestic tickets.

International Sector Tickets:
Tickets for international travel are subject to cancellation charges specific to each sector. Related details are available at our offices, airport ticket counters and from our authorized travel agents.


Refund of Tickets:
We will refund the value of tickets purchased by you from our offices or airport ticketing counters directly to you. Refund shall be processed as per the mode of payment made.

If the ticket has been paid for in cash, we will refund the amount by cheque; and if the ticket has been paid for by credit card, we will issue a credit slip.

Tickets issued outside India will be refunded in the country where the ticket is purchased. The refund with regard to a ticket issued by a travel agent can only be done through that travel agent.


Cancellation Refund Policy
Normal Fares - J & Y class tickets
Refund & Cancellation

  • Waitlist, USD or Infant Tickets - nil cancellation charges.
  • Open Tickets - nil cancellation charges.
  • Confirmed Tickets Cancelled at least 1 hour prior to Departure - nil cancellation charges.
  • Confirmed Tickets Cancelled for refund within 1 hour of Departure or No-Show - 50% of the basic fare.
  • Refund / Rerouting Charges of INR .100/- will be charged on CONFIRMED TKTS cancelled at NIL Charges.

However confirmed tickets cancelled even within 1 hour of departure can be revalidated for travel within the next 24 hours without any cancellation charges. This facility is available only once, failure to travel will be treated as NO SHOW & no further revalidation allowed.

Solar Fares - K, T, U, E, X & N class tickets

Eligibility - fares published in INR tariff can be applied to Indian Nationals/ Foreign Nationals/ NRI for sales and ticketing in India.

Child and Infant Discount - Not permitted.

Cabin Class - Economy

Ticket Validity
As per date of departure date, not valid after the date of departure of the last coupon of the ticket.

Refund & Cancellation

  • INR 1000 will be charged as cancellation charges for each transaction if reservation is cancelled more than 01hr prior to departure.
  • 90% of Basic fare will be charged as cancellation charges for each cancelled sector if reservation is cancelled within 01hr or No Show.
  • Voiding Charges - INR 1000 per ticket.
  • Date/Flight change not allowed.
  • In the event of flight disruption/cancellation of flights airport handling procedures apply. However such tickets cannot be endorsed to other carriers.

Cosmos Miles:
Cosmos K T U E X N
Miles 75% 75% 50% 25% 25% 25%


Seasonal Fares - M & Q class tickets

Eligibility - Fares published in INR tariff can be applied to Indian Nationals / Foreign Nationals/NRI for sale and ticketing in India.

Child and Infant Discount> - Not permitted.
Cabin Class - Economy
Ticket Validity - As per date of departure date, not valid after the date of departure of the last coupon of the ticket.

Refund & Cancellation

  • Rs. 1000/- will be charged as cancellation charges for each transaction if reservation is cancelled more than 01hr prior to departure.
  • 90% of Basic fare will be charged as cancellation charges for each cancelled sector if reservation is cancelled within 01hr or No Show.
  • Date/Flight change not allowed.
  • In the event of flight disruption/cancellation of flights airport handling procedures apply. However such tickets cannot be endorsed to other carriers.

COSMOS Miles - not permitted
Steal a Seat Fares- G class tickets.
Eligibility - Fares published in INR tariff can be applied to Indian Nationals / Foreign Nationals/NRI for sale and ticketing in India.
Child and Infant Discount - Not permitted.
Cabin Class - Economy

Ticket Validity - As per date of departure date, not valid after the date of departure of the last coupon of the ticket.
Refund & Cancellation
  • 95% OF Basic fare will be charged as cancellation charges for each transaction if reservation is cancelled any time AFTER purchase of Ticket.
  • Date/Flight change not allowed.
  • In the event of flight disruption/cancellation of flights airport handling procedures apply. However such tickets cannot be endorsed to other carriers.

Web Fares - S class fares
Eligibility - Fares published in INR tariff can be applied to Indian Nationals/ Foreign Nationals/ NRI for sales and ticketing in India.
Child and Infant Discount - Not permitted.
Cabin Class - Economy
Ticket Validity> - As per date of departure date, not valid after the date of departure of the last coupon of the ticket.
Refund & Cancellation

  • No cancellation/ refund allowed on S class tickets.
  • Date/Flight change not allowed.
  • In the event of flight disruption/cancellation of flights airport handling procedures apply. However such tickets cannot be endorsed to other carriers.

Go Air
Go Airlines (India) Pvt. Ltd. (The "Company")

The carriage of a Customer and Baggage on any flights of the Company is subject to GoAir Regulations (as defined below) relating to the conditions of non-International carriage of Customers and Baggage framed pursuant to The Carriage by Air Act, 1972 and the Notification regarding application to carriage which is non-international.

The carriage is subject to regulations relating to the conditions of Non-International Carriage (Customer and Baggage) framed in accordance with The Carriage by Air Act [1972] and Notification regarding application of the Carriage which is non-International.The liability of the Company for damage sustained in the event of the death or wounding of a customer or any other bodily injury suffered by a Customer or by his Baggage during the course of carriage by air will be governed by the provisions of sections 4, 5, 6 and the rules contained in the Second Schedule of Carriage by Air Act 1972 with certain exceptions, adaptations, modifications and amendments as notified in the Govt of India, Ministry of Civil Aviation notification and as amended from time to time.

The Company reserves the right to vary, amend or alter these GoAir Regulations at any time without prior notice or liability. Customers are solely responsible for regularly reviewing these GoAir Regulations and Customers agree and acknowledge that by making reservation of GoAir tickets online, subsequent to any such variation, amendment or alteration, shall constitute the acceptance of by the Customer of such variation, amendment or alteration.

For the purpose of these GoAir Regulations, the following words shall have meanings ascribed to them as stated hereunder

"Baggage" means Customers' personal property accompanying the Customer on the trip. It consists of both Checked Baggage and Cabin Baggage.

"Booking" also referred to as electronic ticket or e-ticket, shall mean means the details which the Company or the Company's authorized agent has entered into the reservation system relating to a journey.

"Cabin Baggage" shall mean any of the Customers' Baggage other than checked Baggage.

"Checked Baggage" means that part of the Baggage which the Company has taken into its custody for carriage in the hold of the aircraft and for which the Company has issued a valid baggage check.

"Customer" means any person, other than members of the Company's crew, with a Booking who is to be carried or who is carried on the aircraft.

"Fare" means the price any person with a Booking pays the Company for a seat on a flight between one point of origin and one point of destination.

Before You Travel
The Company only offers "e-tickets". An itinerary does not constitute a document of carriage. The primary record of carriage is the Booking in the database of the Company and in the event of any differences between the itinerary and the Booking in the database of GoAir, the Booking shall prevail.

Check-In

All Customers, including infants, must carry and present on demand valid photo identification at Check-in. Customers are notified that all timings indicated are as per local time at the airport and our Customer check-in begins 2 hours prior to and closes 40 minutes prior to the scheduled departure time of the relevant flight.

Flight Changes/Cancellations

Fares and schedules are subject to change without notice. When the Company announces new routes, they may be subject to change and regulatory approval.

Since the Company offers everyday low fares, once a Customer's Booking is confirmed and paid-for and the e-ticket is issued, the amount paid is non-refundable. Check-in commences 2 hours prior to scheduled departure. Failure to show up for the flight at least 40 minutes prior to the scheduled departure will result in the fare being forfeited and the Company will not provide any monetary refund of the Fare.

Subject to availability and payment of all applicable amounts, changes can be made to your booking as follows.

Changes to the origin and/or destination of travel and Customer name changes are not permitted.

Changes to date or time can be made to your booking if you notify us atleast 6 hours prior to the scheduled departure time by visiting our website, our Airport ticketing counter or calling GoAir Customer Call Centre.

Changes to your reservation will result in a fee of Rs.500 per person per sector per event, when rebooked through the website and Rs.550 per person per sector per event when rebooked by Go Customer Call centre or Airport ticketing office.

Changes to the reservation will result in the above fee plus any difference in the fare between the original fare paid and the fare for the revised booking. At the time, your Booking is changed you must pay the difference (if any) if the fare you originally purchased is lower than the fare available on the date of the change. If the new fare is lower than the originally booked fare - the balance of the original booking amount and the new amount (including rebooking fee) will be retained in a credit shell for a period of 6 months where the passenger may use it as payment towards future travel. This fee is subject to change without notice.

Cancellations to bookings may be made up to two (2) hours prior to the scheduled departure time for a fee of Rs 750 per person, per segment per event. The balance of the original booking amount will be retained in a credit shell for a period of 6 months where the passenger may use it as payment towards future travel. This fee is subject to change without notice.

In case of cancellation of a booking, made by a Go channel partner, refund has to be collected from that respective Go Channel.

All fares are subject to change until purchased.

Customers should note that certain Fares are offered subject to certain conditions, which may limit, restrict or exclude the right of the Customer to change or cancel Bookings. Infants under the age of 2 years, and not occupying a seat, are required to pay the PSF tax of Rs. 225 (or as may be applicable at the time of the Booking).

We recommend that Customers verify their travel itinerary at between 72 to 24 hours before the scheduled departure of the flight on the Company's website at www.goair.in. Baggage & Security:

The Company will, at all times, have the right to refuse to carry any Baggage that does not comply with, applicable law, the Citizens Charter framed by the Company, other policies of the Company and/ or any requirements of the Bureau of Civil Aviation Security ("BCAS"). As required by applicable law, Customers will be subjected to a security screening prior to boarding the aircraft.

As stipulated by BCAS guidelines, Customers may carry a maximum of one piece of Cabin Baggage, , with an additional restriction of maximum weight for one piece of 7 kgs., not to exceed 55cm + 35cm + 25cm (Total 115 cm) in dimension. The Company offers Customers the option to check-in up to 15 kgs. of Checked Baggage, not to exceed 158 cm in overall dimensions (L+W+H), per paying Customer (this does not include infants below the age of 2 years).

Checked Baggage in excess of 15 kgs. is subject to payment of a fee of Rs 70/- per kg. to be paid at check-in at the airport. The Company may accept excess Baggage only of space permits.

The Company assumes no responsibility or liability for damage or wear and tear to luggage (including without limitation, scratches, tears, dents, soiling, breaking, leaking, scuffs, manufacturing defects etc. including any damage to the zippers, straps, wheels and/ or handles of the Baggage). GoAir will not be liable for any loss or damage caused by delay in the carriage by air, of Customers or Baggage.

We recommend that all medication, valuables and precious items (cameras, jewellery, money, electronics, etc.) and items which are perishable should be carried in the Customer's Cabin Baggage and not the Checked Baggage.. The Company shall not accept any responsibility for these items.

In any of the circumstances not covered in these GoAir Regulations, the entire liability of the Company for loss, delay or damage to Baggage is limited to Rs. 200 per kg subject to a maximum of Rs 3000 only. Notwithstanding the above, the Company however assumes no liability for fragile or perishable items.

Onboard Our Flights:
The Company reserves the right to refuse passage to any Customer who is under the influence of alcohol or drugs, or where the Company or its duly authorised representatives/ staff believe that it is necessary for the safety and comfort of other Customers or for the protection of property. The Company also reserves to itself the right to refuse to carry any person whom it considers unfit to travel or who in the opinion of the Company may constitute risks to the aircraft or to other Customers. Children under the age of 12 require adult accompaniment at all times. For more details kindly refer to the Citizens Charter framed by the Company.

The reservation itinerary issued by the Company shall be subject to rules of cancellation framed by the Company for the time being in force, which may be reviewed at the Company's website at www.goair.in or at the offices of the Company on request.

On all flights of GoAir, snacks and beverages may be for sale (subject to availability) to Customers. Smoking or consumption of alcohol is strictly prohibited on board any of our flights. Use of mobile phones is also prohibited on board any of our flights.

The Company is always entitled to, without assigning any reason whatsoever, cancel or delay the commencement or continuance of any flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without thereby incurring any liability in damages or otherwise to the Customers or any other person on any ground whatsoever.

In the event of death of a Customer, or any bodily injury or wound suffered by a Customer which results in a permanent disablement incapacitating him from engaging in or being occupied with his usual duties or business occupation, the liability of the Company for each such Customer shall be Rs 5, 00,000 only if the Customer is 12 years or more of age and Rs 2, 50,000 if the Customer is below 12 years of age on the date of the accident.

Where bad weather or events beyond the control of the Company have resulted in any of the flights of the Company being cancelled or delayed, the Company will try to assist Customers to get to their destination, but will not be liable in any manner for such delay or cancellation. The Company does not connect to other airlines and hence is not responsible for any losses or damages incurred by the Customers while trying to connect to or from other airlines, whether as a result of a delayed or cancelled flight or not. If at any stage it is found that the aircraft with the booked load or Customers will be over loaded, the Company will have the right to decide which Customers or baggage/ articles shall be off-loaded and such decision shall be final and binding.

Except in the case of its act(s) or omissions done with intent to cause damage, the Company shall not be liable for any errors or omissions in timetables or other published schedules, or for representations made by employees, agents or representatives of the Company as to the dates or time of departure or arrival or as to the operation of any flight.

Governing Law and Disputes
These GoAir Regulations shall be subject to, interpreted in accordance with and governed by Indian law. All claims and disputes shall be subject to the exclusive jurisdiction of Mumbai, India only.

Special Condition for Srinagar & Jammu Airports

Passengers traveling on flights originating from Srinagar & Jammu Airports will not be allowed to carry any hand baggage and are requested to report 3 hours prior to departure time at Srinagar and Jammu airport for check-in due to extra security measures.

Counters will close one hour prior to departure.

Kingfisher Airlines The carriage is subject to KINGFISHER AIRLINES regulations relating to the conditions of Non-International Carriage (Passenger and Baggage) framed in accordance with The Carriage by Air Act, 1972 and Notification regarding application of the Carriage which is non-international. These regulations are known as KINGFISHER AIRLINES Non-International Carriage (passenger and baggage) Regulations 1992. The liability of the company for damage sustained in the event of the death or wounding of a passenger or any other bodily injury suffered by a passenger or by his registered baggage during the course of carriage by air will be governed by the provisions of sections 4,5,6 and the rules contained in the Second Schedule of Carriage by Air Act 1972 with certain exceptions, adaptations, modifications, etc. as notified in the Govt. of India, Ministry of Civil Aviation Notification and as amended from time to time.

Excerpts from Regulations
The company reserves to itself the right, without assigning any reason, to cancel or delay

  • Kingfisher Airlines reserves to itself the right, without assigning any reason, to cancel or delay the commencement or continuance of the flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without thereby incurring any liability in damages or otherwise to the passengers or any other person on any ground whatsoever. Kingfisher Airline also reserves to itself the right to refuse to carry any person whom it considers unfit to travel or who in the opinion of the Kingfisher Airline may constitute risks to the aircraft or to the persons on board.
  • If at any stage it is found that the aircraft with the booked load or Passengers, etc. will be over loaded Kingfisher Airline will have the right to decide which Passengers or articles shall be off-loaded and such decision shall be binding.
  • Kingfisher Airline is not liable for any loss or damage occasioned by delay in the carriage by air of Passengers or baggage. Receipt without complaint of registered baggage on the termination of the journey shall be prima facie evidence that the baggage has been delivered correctly and in good condition.
  • The Kingfisher Airline 's liability for loss, delay or damage to baggage is limited to INR 450 per kilo, unless a higher value is declared in advance and additional charges are paid. Excess valuation may not be declared on certain types of articles. The Carrier assumes no liability for fragile or perishable articles.
  • The ticket issued by Kingfisher Airlines shall be subject to rules of cancellation made by Kingfisher Airlines for the time being in force, which may be seen at any office of Kingfisher Airlines on request.
  • In the event of death of a Passenger, or any bodily injury or wound suffered by a Passenger which results in a permanent disablement incapacitating him from engaging in or being occupied with his usual duties or business occupation, the liability of the Carrier for each Passenger shall be INR 7,50,000 if the Passenger is 12 years or more of age and INR 3,75,000 if the Passenger is below 12 years of age on the date of the accident.

Your attention is drawn to the conditions of contract and other important notices and advice printed in this ticket.

Terms and Conditions
Class Of Service
Kingfisher Airlines will offer a single class experience on all its modern aircraft, known as KINGFISHER class.

Seating
Seating will be assigned through advance reservations or during check-in process at the airport

In-flight Services
Utmost care will be taken to make the flight a memorable experience.

Non-smoking Flights
The Government of India prohibits smoking on all domestic flights. As a separate precautionary measure, all toilets are fitted with smoke detectors. All flights operated by KINGFISHER AIRLINES are NON-SMOKING FLIGHTS.

Reservation Requirements
Reservations are not confirmed until recorded as accepted by Kingfisher Airlines or its authorized Agent. As provided in Kingfisher Airline's Regulations, certain fares may have conditions, which limit or exclude the Passenger's right to change or cancel reservations.

Check-In Time
Check in usually starts 150 minutes before departure. Passengers are however requested to check-in at the airport of embarkation at least 75 minutes before scheduled time of departure. The times shown on the e-ticket are the flight departure times. Passengers are requested to arrive at the airport not later than the time stated. Upon arrival at the airport, please have The baggage screened and report at the KINGFISHER AIRLINES counter to permit the completion of the formalities.

Check-in counters will be closed 30 minutes before departure time for all Passengers. In order to maintain schedules, the boarding gate will be closed 15 minutes before departure time. Passengers, who do not report at the boarding gate, will not be allowed to board the flight and their money will not be refunded or their tickets will not be revalidated for another travel date/flight.

KINGFISFER AIRLINES will make every attempt to maintain scheduled departure and connections. In the event of delays and misconnections, KINGFISHER AIRLINES cannot be held liable.

Passengers who have through checked-in their baggage to the final destination are required to identify their checked baggage before re-boarding onward flight.

Check-in time for groups
Passengers traveling in groups (40 or more Passengers traveling together) are advised to report to the airport at least 90 minutes prior to the flight departure.

Groups of less than 40 passengers can report at the airport 75 minutes prior to departure.

No Show Passengers
Confirmed Passengers who do not present themselves for their booked flight are termed as 'No Shows'. If for some reason you are unable to undertake travel on the flight for which you have a confirmed booking, please let Kingfisher Airlines know as early as possible. This would enable Kingfisher Airlines to offer the seat to another Passenger who otherwise would be unable to travel. You will appreciate that one-day Passenger may be the Passenger needing a reservation on an already fully booked flight.

Seat Release Charge
Seat Release is allowed upto One (1) hour prior to departure. In case of cancellation or rebooking, there will be a Seat Release Charge for each modified segment per Passenger. Please check the fare rules. The amount to be refunded will be in the form of credit note. A credit note will be issued by the system for the balance amount . This credit note can be used for any future bookings Kingfisher Airlines Ltd Credit note will be valid for a period of 12 months from the date of issue of the credit note. Authorized personnel can extend the validity of the credit note. The extension period will be governed by Kingfisher Airlines' policy

Point To Point Airline
Kingfisher Airlines is strictly a 'point to point' airline and does not take any obligation or responsibility for transfer of Passengers or their baggage to other flights, whether operated by Kingfisher Airlines or another carrier and does not assume any responsibility to ensure the connections for onward flights on Kingfisher Airlines services OR any other airline and is therefore not liable for any losses or expenses arising out of any failure to board a planned connection. On cancellation of its flight due to unforeseen circumstances Kingfisher Airlines will not provide for accommodation nor will it provide or arrange for alternate mode of travel.

Rescheduling Kingfisher Airlines does not warrants or undertakes to adhere to schedule timing and reserves the right to change or cancel the scheduled flight without any prior notice due to any situation beyond Kingfisher Airlines's control. However, Kingfisher Airlines will make every attempt to maintain scheduled departure and connections. In the event of delays and misconnections, KINGFISHER AIRLINES will not be held liable.

Hand Baggage Regulations As per Government of India safety regulations only one hand baggage not exceeding L + B + H + being 115 cms. per Passenger will be allowed on present Kingfisher Airlines aircraft (Airbus A 320), which may vary with the type of aircraft which Kingfisher Airlines may operate from time to time. The weight of the hand baggage should not exceed 7kgs. Strolley bags with above specified dimensions will be allowed Contours are available at all airports to check the dimensions. If it exceeds these specifications, the Passengers will be requested to check you bag into the baggage hold. Hand baggage is accepted in the cabin subject to availability of space in the overhead bin. Restricted stowage space is also under the front seat. In the event of no space being available in the aircraft to stow hand baggage in the overhead bins or under the front seat, it will be necessary to remove and load the same in the baggage hold as per Government Safety Regulations.

Articles
Articles, which may be carried free in addition to the free baggage allowance (Subject To Security Regulations)

  • An overcoat wrap or blanket.
  • An umbrella or walking stick.
  • A lady's handbag, lady's pocket-book or lady's purse
  • A reasonable amount of reading matter for the flight
  • A small camera and/or a pair of binoculars
  • Infant's food for consumption in flight and infant's carrying basket
  • A fully collapsible invalid's wheelchair and/or a pair of crutches and/or braces or other prosthetic device for the Passenger's use provided that the Passenger is dependent upon them.

Dangerous Articles In Baggage
For safety reasons, dangerous articles, such as those listed below,must not be carried in Passenger's baggage.

Compressed gasses: deeply refrigerated, flammable non-flammable and poisonous) such as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders.

Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury.

Explosives, ammunitions, fireworks and flares, ammunition including blank cartridges handguns, fire works, pistol caps.

Flammable liquids and solids such as lighter refills, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, matches , radio active material, Briefcases and attaché case with installed alarm devices. Oxidizing materials such as bleaching powder and peroxides.

Poisons and infectious substances such as insecticides, weed-killers and live virus materials .Other dangerous articles such as magnetized materials, offensive or irritating materials.

The Government of India Prohibits the use of mobile phones on board at all times.

Prohibited Articles
Also carriage of dry cell batteries, knives, scissors, sharp instruments, tools, firearms, ammunitions, and toy replicas are prohibited in the Passenger cabin.

Valuable Articles
Currency, precious metals, jewellery, negotiable instruments, securities, personal identification documents and other items of value, are best carried with the Passengers in the cabin.

Restricted Articles
Medicines and toiletries in limited quantities, which are necessary or appropriate for the Passenger during the journey, such as hairsprays, perfumes and medicines containing alcohol, may be carried. Many of these listed articles can be carried as air cargo provided they are packed in accordance with cargo regulations.

The above terms are only illustrative and not exhaustive and for further information you may contact KINGFISHER AIRLINES office.

Security Regulations According to security regulations, Passengers are advised:

  • Not to accept any packets from unknown persons.
  • Not to leave baggage unobserved at any time, especially within airport area. Unattended baggage may be removed by Airport Security Staff as object of suspicion.
  • To declare before baggage screening / check-in if carrying any arms or explosive substance. Concealment is an offence under Aircraft Act and Rules.
  • To carry only one hand baggage, the sum of the three dimensions (viz. length, breadth and height) of which should not exceed 115 cm.
  • Battery cells / Dry cells carried in the hand baggage or in any electrical/electronic items are liable to be removed and the Kingfisher Airlines airline would not be in a position to hand-over the same at the destination. The same may be carried in registered baggage.

Online Terms & Conditions
Taxes are indicated separately from the basic fare. Taxes are charged to all guests, whether adult, child or infant. Cancellation: Cancellations are allowed upto one (1) hour prior to departure. The cancellation charge is INR 200. Only taxes will be refunded if a guest is a No Show or if the booking is cancelled within one (1) hour to departure. All refunds will be in the form of a credit note. Seat Release Charge: In the event a booked seat is released due to a rebooking, a fee of INR 250 will be charged as the Seat Release Charge for each modified segment in addition to any applicable difference in fare. No monetary refund will be allowed. A credit note will be issued by the system for the balance amount to be refunded. This credit note can be used for future bookings on Kingfisher Airlines. Credit notes will be valid for 12 months from the date of issue of the credit note.

E-Ticket and Boarding Pass Prima Facie Evidence of Contract
The e-ticket and the boarding pass are and remain at all the times the property of Kingfisher Airlines and constitution prima facie evidence of the contract of carriage between Kingfisher Airlines and the Passenger named on the ticket. The conditions of contract contained in the ticket are a summary of some of the provisions of these conditions.

Requirement For Ticket
The Passenger shall not be entitled to be carried on a flight unless that Passenger presents a ticket valid and duly issued in accordance with Kingfisher Airlines' regulations.

Ticket Not Transferable
A ticket is not transferable. If a ticket is presented by someone other than the Passenger entitled to be carried there under or to a refund in connection therewith, Kingfisher Airlines shall not be liable to the Passenger so entitled if in good faith it provides carriage or makes a refund to the Passenger presenting the ticket

PLEASE NOTE ONCE THE TICKET HAS BEEN ISSUED, THE NAME OF THE PASSENGER CANNOT BE CHANGED

Stopovers
Stopovers may be permitted at agreed stopping places subject to government requirements and Kingfisher Airlines' regulations. Stopovers be arranged with Kingfisher Airlines in advance and specified on the ticket.

Kingfisher Airlines also does not guarantee that fares on Deccan operated flights booked through Kingfisher Airlines points of sale will not be higher than fares available on bookings through non Kingfisher Airlines points of sale including through the Deccan website for the same flights. These flights are Deccan flights (and not Kingfisher Airlines flights) and the Deccan Terms and Conditions of Carriage shall be applicable to such flights. Guests are advised to board the flight from the terminal where Deccan flights operate from.

Fares and Charges
Schedules
Kingfisher Airlines undertakes to use its best efforts to carry the Passenger and his or her baggage with reasonable dispatch and to adhere to published schedules in effect on the date of travel.

The times shown in timetables, website or elsewhere are approximate and not guaranteed and form no part of the contract of carriage.

Schedules can be subject to change without prior notice and Kingfisher Airlines assumes no responsibility for making connections.

Cancellation and Changes in Flight Schedule
In case of circumstances beyond Kingfisher Airlines control (including, but without limitation, meteorological conditions, mechanical failures, acts of nature, force majeure, strikes, riots, civil, commotion's, embargoes, wars, hostilities, disturbances, government regulations, orders, demands or requirements, shortage of labour, fuel or facilities, or labour difficulties of Kingfisher Airlines or others all actual, threatened or reported) Kingfisher Airlines may without notice cancel or delay a flight. If due to such circumstances Kingfisher Airlines cancels or delays such flight, Kingfisher Airlines shall either:

Carry the Passenger on another of its scheduled passenger services on which space is available; or

Reroute the Passenger to the destination indicated on the ticket or applicable portion thereof by its own scheduled services or the scheduled services of another carrier, or by means of surface transportation.

If the sum of the fare, excess baggage charge and any applicable service charge for the revised routing is higher than the refund value of the ticket or applicable portion thereof, Kingfisher Airlines may recover the additional charge from the Passenger; or

Make a refund in accordance with the terms and conditions mentioned herein and shall be under no further liability to the Passenger.

Except in the case of its act(s) or omissions done with intent to cause damage or recklessly and with knowledge that damage would probably result, Kingfisher Airlines shall not be liable for errors or omissions in timetables or other published schedules, or for representations made by employees, agents or representatives of Kingfisher Airlines as to the dates or time of departure or arrival or as to the operation of any flight.

Spicejet
Terms & Conditions for SpiceJet

The carriage of a Guest is subject to SpiceJet regulations relating to the conditions of Non-International Carriage (Passenger and Baggage) framed in accordance with The Carriage by Air Act, 1972 and Notification regarding application of the Carriage which is non-international. These regulations are known as SpiceJet Non-International Carriage (passenger and baggage) Regulations 1992. The liability of the company for damage sustained in the event of the death or wounding of a passenger or any other bodily injury suffered by a passenger or by his registered baggage during the course of carriage by air will be governed by the provisions of sections 4,5,6 and the rules contained in the Second Schedule of Carriage by Air Act 1972 with certain exceptions, adaptations, modifications, etc. as notified in the Govt. of India, Ministry of Civil Aviation Notification and as amended from time to time. All disputes shall be subject to jurisdiction of Delhi only.

SpiceJet is a ticket less airline. An itinerary does not constitute a document of carriage. The Booking in the SpiceJet database is the primary record of carriage and in the event of any differences between the itinerary and the Booking in the SpiceJet database, the Booking will prevail.

  • All Guests, including children and infants, must present valid identification at check-in. It is your responsibility to ensure you have the appropriate travel documents at all times.
  • Check-in starts "2 hours" before scheduled departure, and closes 30 minutes prior to the departure time. Guests are requested to report at least 2 hours prior to departure time, at SpiceJet Check-in counters.
  • Schedule is subject to change and regulatory authority approvals.
  • Guests may carry a maximum of one piece of cabin baggage, as defined by BCAS guidelines, with an additional restriction of maximum weight of one piece of 10.0 kg, not to exceed 55cm + 35cm + 25cm (Total 115 cm). Due to airport security regulations, no cabin baggage is allowed on any flights originating from Jammu and Srinagar airports.
  • SpiceJet allows its Guests to check-in up to 20 kg of luggage, not to exceed 158 cm in overall dimensions (L+W+H), per paying passenger. Baggage in excess of 20 kg is subject to a fee to be paid at the airport at check-in. SpiceJet will accept excess baggage if space permits. SpiceJet may refuse to carry any luggage that does not comply with its policies.
  • Bookings are non-refundable. Failure to show up for the flight at least 30 minutes prior to the scheduled departure will result in the fare being forfeited.
  • Any promotional / auction fare purchased in conjunction with return fare cannot be cancelled or changed.
  • Where bad weather or instances beyond SpiceJet control has resulted in your flight being cancelled or delayed, SpiceJet will try to assist you to get to your destination, but will not be liable in any way for the delay or cancellation.
  • SpiceJet assumes no liability for wear and tear to luggage (scratches, torn zippers, straps, wheels, handles, scuffs, dents, soiling or manufacturer defects).
  • SpiceJet does not connect to other airlines; therefore, SpiceJet is not responsible for any losses incurred by our Guests while trying to connect to or from other airlines.
  • The consumption of alcohol on board is strictly prohibited.
  • SpiceJet reserves the right to refuse passage to any passenger that is under the influence of alcohol or drugs, or where SpiceJet believes it is necessary for the safety and comfort of you or other Guests or for the protection of property.
  • Smoking is not permitted on any SpiceJet aircraft.
  • SpiceJet highly recommends that you remove all valuables (cameras, jewelry, money, electronics, perishables, etc.) and medication from your check-in luggage and place them in your carry-on. SpiceJet will not accept responsibility for these items.
  • In case, the passenger decides to carry any valuables in their checked-in baggage against the above advice; they will do this at their own risk and shall not hold SpiceJet responsible for any pilferage / damage / etc. to such valuables. They shall lay no claim against SpiceJet, its employees, agents, successors etc in this regard.
  • Guests will be subjected to a security screening prior to boarding the aircraft. This is mandatory per Indian Regulations.
  • The company reserves to itself the right, without assigning any reason, to cancel or delay the commencement or continuance of the flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without thereby incurring any liability in damages or otherwise to the passengers or any other person on any ground whatsoever. The Company also reserves to itself the right to refuse to carry any person whom it considers unfit to travel or who in the opinion of the company may constitute risks to the aircraft or to the persons on board.
  • If at any stage it is found that the aircraft with the booked load or passengers will be over loaded, the Company will have the right to decide which passengers or articles shall be off-loaded and such decision shall be binding.
  • The Company is not liable for any loss or damage occasioned by delay in the carriage by air of passengers or baggage. Receipt without complaint of registered baggage on the termination of the journey shall be prima facie evidence that the baggage has been delivered correctly and in good condition.
  • The Carrier's liability for loss or damage to baggage is limited to Rs 200 per kg with a maximum of Rs 3000 only. The Carrier assumes no liability for fragile or perishable articles.
  • The reservation itinerary issued by the Company shall be subject to rules of cancellation made by the Company for the time being in force, which may be seen at our website www.spicejet.com or at our offices on request.
  • In the event of death of a passenger, or any bodily injury or wound suffered by a passenger which results in a permanent disablement incapacitating him from engaging in or being occupied with his usual duties or business occupation, the liability of the Carrier for each passenger shall be Rs 500,000 only if the passenger is 12 years or more of age and Rs 250,000 if the passenger is below 12 years of age on the date of the accident.
  • Children under the age of 12 require adult accompaniment at all times. SpiceJet will accept children aged between 5-12 years traveling alone as unaccompanied children (as per UNMR inventory). SpiceJet charges Rs. 500 per child, per one-way trip for offering this service in addition to the applicable fares for their travel. Guests should complete and sign an Unaccompanied Minor Form at the departing airports.
  • Except in the case of its act(s) or omissions done with intent to cause damage or recklessly and with knowledge that damage would probably result, SpiceJet shall not be liable for errors or omissions in timetables or other published schedules, or for representations made by employees, agents or representatives of SpiceJet as to the dates or time of departure or arrival or as to the operation of any flight.
  • SpiceJet sells snacks/refreshments and juices on selected flights. Water is provided free of cost on all flights of SpiceJet.
  • Infants under the age of 2 years, and not occupying a seat, are subject to a fee of Rs. 525 plus the government PSF tax of Rs.225.
  • The use of wheelchairs is limited to only 4 guests per flight, which needs to be booked in advance through our guest Sales & Service Reservation center. There is no charge for this service. SpiceJet also offers appropriate assistance to blind passengers.We do not have the facility to handle patients on stretchers.
  • Sports/Skiing equipment will be subject to a fee of Rs. 500 per equipment, per sector.
  • There would be a transaction surcharge of Rs. 100.00 and Congestion charge of Rs. 150 applicable for every booking in the basic fare addition to Fuel Surcharge of Rs. 950 and a Government Tax (PSF) of Rs. 225.

Definitions

"Baggage" means your personal property accompanying you on your trip. It consists of both your Checked Baggage and Cabin Baggage.
"Booking" (otherwise known as electronic ticket) means the details which we or out authorized agent have entered into our system relating to a journey.
"Cabin Baggage" (sometimes referred to as carry-on or unchecked baggage) means any of your Baggage other than Checked Baggage (You take your Cabin Baggage into the cabin of the aircraft with you.)
"Checked Baggage" means that part of your Baggage which we have taken into our custody for carriage in the hold of the aircraft and for which we have issued a baggage check.
"Guest" means any person with a Booking who is to be carried or who is carried on the aircraft, except members of the crew.


IndiGo
Introduction and Definitions
The carriage of a passenger ("Customer") and baggage ("Baggage") is subject to IndiGo's regulations relating to the conditions of Non-International Carriage (Passenger and Baggage) Regulations 1992 (the "Regulations"), which are framed in accordance with The Carriage by Air Act, 1972 and the Notification regarding application of the carriage which is non-international.

The liability of InterGlobe Aviation Private Limited ("IndiGo") for damage sustained in the event of the death or wounding of a Customer or any other bodily injury suffered by a Customer or any loss or damage suffered by his/her registered baggage during the course of carriage by air will be governed by the provisions of sections 4.5.6 and the rules contained in the Second Schedule of Carriage by Air Act, 1972 with certain exceptions, adaptations, modifications, etc. as notified in the Notifications published by Ministry of Civil Aviation, Government of India, as amended from time to time.

IndiGo reserves the right to vary, amend or alter these Regulations at any time without any prior notice or liability.

Please note that personal data given to IndiGo is for the purpose of making a reservation for carriage and for obtaining ancillary services that IndiGo may offer from time to time. For these purposes, the Customer authorizes IndiGo to retain such data and to transmit such data to its own offices or third parties involved in the provision of such services.

The term "Flight Segment" as used herein means a single take-off and landing; for example, Delhi - Guwahati on IndiGo Flight 101. The term "Sector" as used herein means one or more consecutive Flight Segments having the same flight number; for example, Delhi-Guwahati-Imphal on IndiGo Flight 101.

Making a Reservation and Payment for Travel
IndiGo is a "ticket-less" airline. An itinerary does not constitute a contract of carriage. The booking in IndiGo's database (the "Booking") is the primary record of carriage and in the event of any differences between the itinerary and the booking in Indigo's database, the database booking will be the reference point and shall prevail.

Your booking becomes confirmed (i.e., it becomes a "Confirmed Booking") when IndiGo or its authorized agent receives your payment and issues you a valid confirmation number (called a "Confirmation Number" or "PNR Number"). Please take note of this Confirmation Number, as it may be required for future reference.

Customers using our website and/or travelling with IndiGo agree to our Conditions of Carriage that are available on our website or on request at the airport.

Cash and credit cards are also accepted at IndiGo Airport Counters, participating Travel Partners, IndiGo Shops and Reliance World retail outlets.

Important Information: In addition to valid photo identification customers may be required to present the credit card or a photo copy of credit card used to pay for their booking, at check in.

IndiGo does not accept personal cheques.
We recommend that Customers check their itinerary for accuracy, and verify their itinerary 24 to 12 hours before the scheduled departure of the flight on our website, goindigo.in IndiGo does not permit any open dated bookings.


Fare Rules
Once purchased, IndiGo bookings are not refundable; but if your travel plans change, you can use your booking as a credit for future travel less applicable charges.

Fares booked through goindigo.in or http://mobile.goIndiGo.in (for our Customers who have GPRS capability in their phones or PDA's) are bound by the same terms and conditions of all IndiGo bookings.

IndiGo offers all its fares on a one-way basis.

All IndiGo fares are quoted in Indian Rupees (Rs, or INR).

IndiGo fares apply only for carriage from the airport at the point of origin to the airport at the point of destination. Fares do not include ground transport service between airports and between airports and town terminals.

Fares and schedules are subject to change without notice. IndiGo's schedule is also subject to regulatory authority approvals.

Once purchased, a Customer's fare will not change; provided, however, that if a Customer requests a subsequent change in the booking or routing, revised fares may be applicable.

IndiGo offers a hold and pay facility for customers who do not have credit cards. Customers can contact IndiGo Call Centre, or use our GPRS mobile device booking site, http://mobile.goindigo.in , to make a booking and hold it for 24 hours. During the hold period, Customers need to confirm the booking by paying in cash at one our "hold and pay" agents, which include IndiGo Shops and IndiGo Airport counters. Please note that hold bookings cannot be made for travel that starts within 48 hours. IndiGo Shops will collect Rs 200 for this facility. Travel Partners will collect 5% Transaction fee.

An IndiGo booking is valid from the date the booking is paid for until the last commencement date of travel thereon. Unused bookings, or portions thereof, are non-refundable and will expire unless used or changed in accordance with IndiGo's rules and regulations.

A person shall not be entitled to be carried on an IndiGo flight unless that person presents a itinerary valid and duly issued in accordance with IndiGo's Regulations.

IndiGo bookings are not transferable.

If someone other than the Customer entitled to be carried thereunder attempts to travel, or to obtain a refund in connection therewith, IndiGo shall not be liable to the Customer so entitled if in good faith it provides carriage or makes a refund to the said person.

The booking itinerary issued by the company shall be subject to rules of cancellation made by the Company which may be seen at our website, goindigo.in, or at our offices on request.

Special Rules and Charges for Certain Customers, Pets and Baggage
IndiGo does not offer special fares for families, children, senior citizens, foreign nationals, students and armed forces.

IndiGo offers special services for Unaccompanied Minors, Infants and Wheelchair Customers. Such Customers are required to mention the requirement of these services at the time of making the booking. IndiGo reserves the right to deny these services to Customers if not requested in advance.

For safety reasons, infants under the age of 2 years ("Infants"), as of the last date of travel, cannot travel in their own seat and must be seated in an adult's lap. Infants not occupying a seat are subject to a fee or Rs. 275 per Sector which is non refundable/non changeable plus the government PSF tax of Rs. 225 per Sector (or as may be applicable at the time of Booking). A maximum of one Infant is allowed per adult. No baby/car seats or push chairs are allowed in the aircraft cabin. No extra seats may be booked for Infants, and Infants do not qualify for a free Baggage allowance. Proof of age is required, so please have the Infant's valid photo-ID available for inspection. IndiGo reserves the right to cancel any booking where a child attempting to travel as an infant.

The use of wheelchairs is limited to 4 Customers per flight. There is no charge for this service .

Children under the age of 5 must be accompanied by an adult companion at all times. Children between the ages of 5 and 11 must be accompanied by companion aged 16 years or more, unless they are identified as an "Unaccompanied Minor" and the relevant documentation is supplied.

Unaccompanied Minors, aged 5-11, will be accepted for travel under the following conditions, and a fee of Rs. 1000 per Sector. A parent or guardian is required to complete a signed indemnity form at the point of check-in at each departure airport prior to travel, which must include the name and contact numbers for a parent or guardian who will meet the Unaccompanied Minor at the point of arrival. Valid photo ID for both the Unaccompanied Minor and the parent or guardian is required at the point of check-in. The parent or guardian must remain at the airport until the flight has departed.

In case of normal pregnancies, expectant mothers, up to 32 weeks of pregnancy may be permitted to fly on IndiGo flights provided there are no prior complications. After this a certificate, from the treating obstetrician, is required stating number of weeks the pregnancy has advanced and that the passenger is fit to travel by air.

IndiGo does not permit the carriage of pets or animals on its aircraft. Guide dogs for blind Customers are exempt from this rule. Customer should contact IndiGo Call centre to make arrangements.

Checked Baggage in excess of 20 kg is subject to a fee of Rs. 70 per kg per Sector, to be paid to IndiGo at check-in.

Sports/Skiing equipment, golf bags, large musical instruments, and other such odd-sized items submitted as Checked Baggage will be subject to a fee of Rs. 500 per piece of equipment, per Sector.


Taxes and Surcharges
IndiGo fares do not include applicable government taxes and surcharges.

Applicable taxes and surcharges are added to the basic fare.

Currently taxes and surcharges include a Transaction Surcharge of Rs. 100, a Fuel Surcharge of Rs. 900 and a Congestion Surcharge of Rs. 150 per Sector.

Additionally, IndiGo is required to apply the Government tax of Rs. 225 per Sector.

Various additional surcharges, e.g., for items or travel partner processing fees, may be assessed per Sector or per itinerary in addition to IndiGo's published fare.

Taxes and surcharges may be added, modified, or removed from time to time.

Participating Travel Agents will collect a transaction fee equal to 5% of the basic fare + fuel surcharge for making an IndiGo Booking. These charges are paid directly to the participating Travel Agent to cover their expenses.

IndiGo offers Customers the ability to make a booking and/or to pay for a booking through any IndiGo Shop or Reliance World retail outlet. A per-passenger surcharge of 5% will apply for this service.

Once a booking is made, fares, surcharges and taxes paid are non-refundable.


Making Changes After Purchase
IndiGo bookings are not transferable. If someone other than the Customer entitled to be carried thereunder attempts to travel, or to obtain a refund in connection therewith, IndiGo shall not be liable to the Customer so entitled if in good faith it provides carriage or makes a refund to said person.

Changes to a Customer's name, the origin of travel, and/or the destination of travel are not permitted.

Changes to the date or time can be made to a Customer's Booking by contacting IndiGo no later than 2 hours before the scheduled departure time. Customers can make changes by contacting IndiGo Call Centre, at IndiGo Airport Counters, on the IndiGo website, or through the IndiGo Shop, Reliance World retail outlet, or participating Travel Agent who made the original booking. Changes will result in a fee of Rs. 750 per Sector, plus any difference in the fare between the original fare paid and the fare for the revised booking.

All taxes and surcharges are carried across to the new booking. Depending on the changes requested, additional surcharges or taxes may apply.

If the difference in fare, less applicable fees, results in a credit to the Customer, then the Customer shall receive a credit for travel on IndiGo that will remain valid for twelve (12) months from the date of issue.

In the event we provide a Customer a refund (for example, due to a cancelled flight), the form of refund will match the form of original payment. If the booking was paid for in cash, we will refund in cash, or if the booking was paid for by credit card, we will issue a refund to the credit card. The refund of a booking made by a participating Travel Agent, IndiGo Shop, or Reliance World retail outlet can be only done by the party that made the original booking . Alternatively, a Customer may request a credit slip to be used for a future IndiGo flight. Note: Only Customers having valid IndiGo bookings are allowed to collect refunds. It is mandatory to show an original photo identity card and itinerary to collect any refund.

Checked and Cabin Baggage Rules
IndiGo allows Customers to check-in free of charge up to 20 kg of checked baggage ("Checked Baggage") per paying Customer. Checked Baggage in excess of 20 kg is subject to a fee of Rs. 70 per kg per Sector, to be paid to IndiGo. Indigo reserves the right to refuse carriage of any item that does not comply with the Regulations. Infants do not receive any luggage allowance.

Hand Baggage is accepted in the cabin ("Cabin Baggage") subject to the availability of space in the overhead bin. IndiGo provides Customers the ability to leave Cabin Baggage at the side of the airplane prior to departure, and to reclaim it at the side of the aircraft after arrival. In the event space in the cabin is limited, IndiGo may require transfer of Cabin Baggage to the baggage compartment of the aircraft prior to take-off. In such cases, a Customer's Cabin Baggage will be specially tagged and returned upon arrival, either at the side of the aircraft or from the conveyor belts where Checked Baggage is normally received.

The contents of Cabin Baggage and Checked Baggage (collectively, "Baggage") must comply with IndiGo's security guidelines about permissible objects. Customers are requested to log on to IndiGo's website, goindigo.in for further details.

The following articles are prohibited from carriage in the Baggage due to safety reasons:

  • Compressed gasses: deeply refrigerated, flammable, non-flammable and poisonous such as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders.
  • Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury.
  • Explosives, munitions, fireworks and flares, ammunition including blank cartridges handguns, fire works, pistol caps.
  • Flammable liquids and solids such as lighter refills, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, matches (these may be carried on the person), radio active material, briefcases and attaché case with installed alarm devices.
  • Oxidizing materials such as bleaching powder and peroxides.
  • Poisons and infectious substances such as insecticides, weed-killers and live virus materials.
  • Other dangerous articles such as magnetized materials, offensive or irritating materials.

Customers may carry a maximum of one piece of Cabin Baggage, as defined by Bureau Of Civil Aviation Security ("BCAS") guidelines with an additional restriction of maximum weight not exceeding 8.0 kg and not exceeding length 55cm + width 35cm + height 25cm = total 115 cm in size.

Passengers will be permitted to carry one clear transparent resealable litre sized plastic bag containing small quantities of liquid items/gels/pastes r items of a similar consistency required for the duration of the journey. The contents will be subject to screening and security checks.

Liquids/gels/aerosols include but are not limited to beverages, shampoos, suntan lotions, creams, toothpastes, hair gels, hair sprays and items of a similar consistency.

Due to airport security regulations, no Cabin Baggage is allowed on any flights from Jammu and Srinagar airports.

A Customer requiring a fully collapsible wheelchair and/or a pair of crutches and/or braces or other prosthetic device may board such items as Cabin Baggage, provided that the Customer is dependent upon them.

For safety reasons, and subject to applicable laws, carriage of dry cell batteries, knives, scissors, sharp instruments, tools, fire arms, ammunition, their toy replicas and explosives etc., are prohibited for carriage in Cabin Baggage.

The contents of Baggage must comply with IndiGo's security guidelines about permissible objects. Customers are requested to log on to IndiGo's website goindigo.in or check with an IndiGo airport representative for further details.

IndiGo recommends that all medication, valuables and precious items (cameras, jewelry, money, electronics, etc.) and items which are fragile or perishable should be carried in Cabin Baggage and not in Checked Baggage. IndiGo shall not accept any responsibility for these items.

If a Customer wishes to carry an oversized item on board, which will fit safely in a seat, he/she must purchase an additional seat on that flight, subject to availability and applicable fares. IndiGo reserves the right to refuse to carry any large pieces which we feel may present a safety risk.

IndiGo assumes no liability for wear and tear to luggage (scratches, torn zippers, straps, wheels, handles, scuffs, dents soiling or manufacturer defects), or for unsuitably packed, perishable, damaged or fragile Baggage, or for water damage to non-waterproof Baggage.

Receipt without complaint of Baggage on the termination of the journey shall be prima facie evidence that the Baggage has been delivered correctly and in good condition. A customer who leaves the baggage delivery area without reporting a bag as missing or damaged to an IndiGo representative will be deemed to have received his/her bag correctly and in good condition.

IndiGo will make every effort to ensure that each Customer's Checked Baggage arrives with the Customer.

IndiGo is not liable for any loss or damage occasioned by delay in the carriage by air of Customer or Baggage.

IndiGo's liability for loss, delay or damage to Baggage is limited to Rs. 200 per kg with a maximum of Rs. 3,000 only; however, Indigo assumes no liability for fragile or perishable articles.

Checking In For A Flight
A person shall not be entitled to be carried on an IndiGo flight unless that person presents a itinerary valid and duly issued in accordance with IndiGo's Regulations.

Customer check in at the airport begins 2 hours and closes 45 minutes prior to the scheduled departure.

Customer check in at goindigo.in begins 48 hours and closes 2 hours prior to the scheduled departure.

Please note that Customers are requested to report 2 hours prior to departure time at Srinagar and Jammu airports for check-in due to extra security measures.

In order to maintain schedules, the boarding gate will be closed 15 minutes before departure time.

IndiGo will deny the boarding of, and cancel the booking of, a Customer who does not meet the boarding deadlines, without refund or compensation.

Failure to show up for an IndiGo flight at least 45 minutes prior to the scheduled departure will result in the fare being forfeited.

All Customers, including children and Infants, must present valid identification at check in. It is your responsibility to ensure you have the appropriate travel documents at all times.

Important Information:
In addition to valid photo identification customers may be required to present the credit card or a photo copy of credit card used to pay for their booking, at check in.
The following are considered to be valid photo identification documents:

  • Valid Passport
  • Valid Driving License
  • Election Photo Identification Card
  • PAN card issued by the Income Tax department
  • Photo identity card issued by the employer, being government and reputed private sector organizations
  • Children traveling on IndiGo should carry their school identification cards or any other photo identification proof along with them.
  • Valid birth certificates of infants need to be produced at the time of check-in for age proof.

Customers who cannot provide sufficient identification will be denied boarding.

IndiGo offers assigned seating at our Airport check-in counters. Customers can also request seating when making a booking through IndiGo call centre. Seats with extra leg-room are available for an additional fee of Rs. 100 per Sector.

IndiGo does not connect baggage to other airlines or from one IndiGo aircraft to another at intermediate stopping points. Customers deplaning from one IndiGo aircraft and boarding another IndiGo aircraft, or switching to another airline, must collect their Checked Baggage and report to the check-in counter at least 30 minutes before departure of their onward flight. Customers must ensure that there is enough time gap (we recommend a minimum of 1.5 hours) between two flights if making a booking involving a change of airplanes or carriers at an intermediate airport stop.

If at any stage it is found that the aircraft, with the booked load of Customers, will be over loaded, IndiGo reserves the right to decide which Customers or baggage shall be off-loaded and such decision shall be final and binding.

IndiGo reserves the right to deny boarding to Customers who it considers to be medically unfit to travel and who do not have appropriate medical certification.

IndiGo reserves the right to refuse travel to any Customer that is believed to be under the influence of alcohol or drugs or where IndiGo believes it is necessary for the safety and comfort of other Customers or for the protection of property.

IndiGo also reserves the right to refuse to carry any Customer whom it considers unfit to travel or who, in the opinion may constitute a risk to the aircraft or to the other Customer and the IndiGo crew members.

Security Screening
As required by applicable law, all Customers will be subjected to a security screening prior to boarding the aircraft.

Printed travel itineraries will be checked at the time of entering the terminal building. Checked Baggage will be screened through an X-ray machine before check-in. Random physical checks are also carried out for Checked Baggage in addition to X-ray screening.

As per Government of India security regulations, Customers will be required to undergo personal frisking & their Cabin Baggage X-rayed before entering the pre-boarding sterile area.

Checked Baggage reconciliation is carried out through an internal matching system. Wherever it is not possible to have the baggage reconciliation, the physical identification of the Checked Baggage by the Customers will be carried out. Unidentified Baggage will not be loaded into the aircraft.

A secondary security check may also be carried out near the step ladder/boarding gate before embarkation as stipulated by BCAS.

According to security regulations, Customers are advised:

  • Not to accept any packets from unknown persons.
  • Not to leave Baggage unobserved at any time, especially within airport area.
  • Unattended Baggage may be removed by Airport Security Staff as object of suspicion.
  • To declare before Baggage screening or check-in if carrying any arms or explosive substance. Concealment is an offence under Aircraft Act and Rules.
  • To carry only one piece of Cabin Baggage, the sum of the three dimensions (length, breadth and height) of which should not exceed 115 cm.
  • Battery cells / Dry cells carried in the Cabin Baggage or in any electrical/ electronic items are liable to be removed and IndiGo may not be in a position to return such removed items same at the Customer's destination. IndiGo recommends that such items be carried in Checked Baggage.
  • All baggage should be clearly labelled wih customers name, address and contact details.

Onboard the Aircraft
IndiGo provides drinking water free of charge on all its flights to all Customers. IndiGo offers an assortment of veg/non-veg sandwiches, flavoured cashew nuts, cookies, soft drinks and juices for sale onboard.

IndiGo allows Customers to bring food items on board. Allowed food items include cold snacks, non-alcoholic drinks, snack bars and biscuits. For the convenience of our Customers, messy, oily or strong smelling food items are not allowed on board.

IndiGo does not permit the carriage of pets or animals on its aircraft. Guide dogs for blind Customers are exempt from this rule. Customers should contact IndiGo Call Centre to make arrangements.

Customers seated near an Emergency Exit will be briefed by the crew regarding Emergency Procedures and are requested to pay special attention to these requirements. Please note that children aged below 15 years and Customers aged above 60 years will not be allowed to sit near the emergency exits.

The Government of India Prohibits the use of mobile phones on board at all times.

Smoking is strictly prohibited on any IndiGo aircraft. All lavatories are fitted with smoke detectors. Tampering with or disabling a smoke detector is prohibited.

The serving of, or consumption of, alcohol on board is strictly prohibited.

Flight Delays, Reschedule or Cancellations

IndiGo reserves the right to cancel, reschedule or delay the commencement or continuance of a flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without incurring any liability in damages or otherwise to the Customers or any other person whatsoever. Sometimes circumstances beyond IndiGo's control result in flight delays, reschedule or cancellations. In such circumstances, IndiGo reserves the right to cancel, reschedule or delay a flight without prior notice. Circumstances beyond IndiGo's control can include, without limitation, weather; air traffic control; mechanical failures; acts of terrorism; acts of nature; force majeure; strikes; riots; wars; hostilities; disturbances; governmental regulations, orders, demands or requirements; shortages of critical manpower, parts or materials; labour unrest; etc. IndiGo does not connect to other airlines and is not responsible for any losses incurred by Customers while trying to connect to or from other airlines.

If an IndiGo flight is cancelled, rescheduled or delayed for more than three hours, a Customer shall have to right to choose a refund; or a credit for future travel on IndiGo; or re-booking onto an alternative IndiGo flight at no additional cost subject to availability.

In the special case in which a subsequent portion of an IndiGo flight is cancelled while a Customer is already in transit, a Customer shall have the right to choose to remain at the transit station and to be re-booked onto an alternative IndiGo flight to the final destination at no additional cost subject to availability; or to remain at the transit station and accept a partial refund for the portion of the flight not completed; or to return to the point of origin and receive a refund; or a credit for future travel on IndiGo; or re-booking onto an alternative IndiGo flight at no additional cost subject to availability.

Please note that in the event of flight delay, reschedule or cancellation, IndiGo does not provide compensation for travel on other airlines, meals, lodging our ground transportation.

Terms and Conditions:

  • Customers represent that they are of sufficient legal age to use this service, and they possess the legal right and ability to create binding obligations for any liability that they may incur as a result of the use of this service.
  • Customers understand that they are financially responsible for all uses of this service by them and those using their login information.
  • Customers will supervise all usage of the booking facility under their name or account.
  • Customers warrant that all information supplied by them and members of their household in using the booking facility are true and accurate.
  • The information contained and/or provided in this website is meant solely for information purposes and should not be relied upon for any other use whatsoever.

Other Conditions
Except in the case of its act(s) or omissions done with intent to cause damage or recklessly and with knowledge that damage would probably result, IndiGo shall not be liable for errors or omissions in timetables or other published schedules, or for representations made by employees, agents, crew members and/or representatives of IndiGo as to the dates or time of departure or arrival or the operation of any flight.

The times shown in timetables, website or elsewhere are approximate and not guaranteed and form no part of the contract of carriage.

In the event of death of a Customer, or any bodily injury or wound suffered by a Customer which results in a permanent disablement incapacitating him/her from engaging in or being occupied with his usual duties or business occupation, the liability of IndiGo for each Customer shall be limited to Rs. 500,000 only, if the Customer is 12 years or more of age and limited to Rs. 250,000 only, if the Customer is below 12 years of age on the date of the accident.

Further details about our destinations, services, flight timings, fares, policies and answers to frequently asked questions are available on our website, goIndiGo.in .

IndiGo reserves the right to change these terms and conditions at any time without prior notice or liability, but will ensure they are made available to Customers.

Any exclusion or limitation of liability of IndiGo shall apply to and be for the benefit of agents, servants and representatives of carrier and any person whose aircraft is used by IndiGo for carriage and its agent, servants and representatives.

Customers shall comply with Government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by carrier or, if no time is fixed, early enough to complete departure procedures.

All disputes shall be subject to the jurisdiction of the courts of Delhi only.

Other Conditions Conditions Pertaining to Use of IndiGo's Website

Customers may not use IndiGo's website, goindigo.in, for any purpose that is unlawful or that is otherwise prohibited by IndiGo's Conditions of Carriage.

MDLR
Introduction and Definitions
MDLR Airlines is committed to provide efficient, high standard and excellent quality Regional Air service on board for our esteemed passengers. Our aim is to start a Regional airline, with a effective Regional Connectivity and Metro to non-metro capital Connectivity with most efficient Jet engine aircrafts. Information on Reservation, Check-in procedures, Passenger services, Baggage allowance, In-flight services, Security regulations, is briefly outlined in this document.

Validity of Tickets

  • All full fare tickets booked in C/Y class are valid for one year from the date of issuance of ticket.
  • All Special Fares booked under Club and Easy class (L/U/B/R/S/A/E/T) are valid for date of travel only.
  • All Club/Easy special fare will mention the exact validity and extensions are not permitted.

Cancellation

  • Any change to a confirmed ticket issued on Normal Fare - including cancellation, postponement, and change of itinerary - must be done at least one hour before a flight. When a ticket is reissued from a higher to a lower fare, a re-issuance charge of INR 100 is levied, irrespective of whether there is any change in sector/class of travel. A documentation charge of INR 100 is levied when a confirmed ticket is processed for refund.
  • 50% of Basic fare is being charged in case of cancellation of confirmed tickets for refund within one hour of departure or No-show for Full fare tickets. This is applicable to Full Fare tickets only.
  • For Fare types L/U/B/R/A/S/E/T and other fares applicable cancellation rules apply.

Refund
We will refund the value of tickets purchased by you from our offices or airport ticketing counters directly to you:

  • If the ticket has been paid for in cash, we will refund the amount in cash
  • If the ticket has been paid for by credit card, we will issue a credit note.
  • If ticket were booked through Travel agent, it would be refunded through the same agent only.

Liability of the Carrier in case of cancellations

  • M/s MDLR Airlines doesn't take any responsibility of ferrying passengers in case the flight services are disrupted due to Fog, Smog, Haze, Blizzard, Hurricane, Torrential Rains,Riots, Natural calamities, Acts of God, Violence, Tempest, Storm, Flood, Political turmoil etc or any such situation beyond permissible parameters of normal operations by MDLR Airlines.. In such cases of cancellations, full refund would be made.
  • In above cases wherein Flight has operated and passengers are not being able to use the services, no refund would be made whatseover.
  • MDLR Airlines would refund Full amount to the passengers in case of Airlines cancelling their flights due to Technical snags or any other reasons within the permissible control of the airline. In all such cases passengers would be informed 3 hrs prior departure and ONLY the Full Amont ( including Taxes, Surcharges, Service fees would be refun
  • ded.
  • In case of Passengers not being able to continue their further journey, but have been using the services from behind for same flight, M/s MDLR Airlines would try to provide alternate air transport and wherein the same is not available would provide safe and comfortable Surface transport to the destination airport. In such cases the surface Transport would be provided from Airport to Airport only.
  • In all situation M/s MDLR Airlines would also try to accomodate such passengers in next days flight of M/s MDLR airlines ( subject to seat availability ).
  • The above conditions would not be permissible for Award tickets, FOC tickets, interline, Staff on duty etc and no alternate would be provided.
  • M/s MDLR Airlines would not provide any Boarding and Lodging facility in case of cancellations of flights.
  • M/s MDLR Airlines doesn't take responsibility for any missed connections etc in any other carriers due to late arrival of aircrafts or non-connections.

Passenger Services

  • Wheel Chair: Passengers who need wheel chair assistance at the airport are required to inform reservation staff at the time of making their bookings or at-least 24 hours prior to the departure of flight. This facility is provided free of charge.
  • Elderly Passengers: Passengers who walk slowly and only for a short distance may be provided with wheel chair upon request without any extra charges.
  • Unaccompanied Minors (UM): We consider UM up to the age of 12 years. The minimum acceptable age is 5. UMs should be able to communicate either in English or in any regional language. An Indemnity Bond has to be signed by parent/guardian of the minors at the time of making reservation. The Unaccompanied Minors will be introduced to the In-flight crew before commencement of the flight. Persons other than those mentioned in the Special Handling Instructions Forms will NOT be allowed to be taken charge of the Unaccompanied Minors, unless such persons are known to the Officers in charge and the relationship with the parent / guardian is established.
  • Sick Passengers: Persons suffering from contagious or infectious diseases or having visible external manifestation of a very unpleasant or repugnant ailment or their physical condition may be objectionable to other passengers will not be accepted.
  • Expectant Mothers: Expectant Mothers in good health are accepted for transportation unto and including the 32nd week of pregnancy. A medical certificate to be asked from the passenger after the 32nd week.

Baggage Allowance
We allow free baggage allowance of 20kgs in Economy class and 30kgs in Club class.

  • We allow one piece of cabin Baggage per person where the weight of the baggage does not exceed 5 kgs. And the total dimension not exceeding 115 sq. cms and linear dimension not exceeding 55 cms by length x 25 cms width x 35 cms height for all flights.
  • The mentioned allowance in cabin, small items of basic necessity like reading material, overcoat, binoculars, camera or laptop is allowed.

Baggage Claim
For all passengers checked-in baggage claim is entertained on MDLR Airlines and security checked by MDLR Airlines security.

Lost Baggage & Compensatio
In case of lost or damage beyond repair is limited to Rs. 450/- per kilo, unless a higher value is declared in advance and additional charges are paid. Excess valuation may not be declared on certain types of articles. Carrier assumes no liability for fragile or perishable articles.

Personal Allowance
The articles which may be carried free of charge in addition to the free baggage allowance are:

  • An overcoat.
  • A handbag, pocket book or purse.
  • A small camera.
  • A pair of binoculars.
  • Reading matter for flight (reasonable amount).

Security Retrieved Items
BCAS (Bureau of Civil Aviation Security) of India recommends removal of below mentioned items from hand baggage:

  • Pointed Scissors
  • Knife/blade
  • Cigarette lighters
  • Nail cutters
  • Pliers
  • Firearms and ammunition Firearms and ammunition
  • Screw Drivers
  • Toys which are realistic replicas of weapons
  • Gels/Shampoos/Perfumes etc.

Delayed Flights

  • Delays beyond 3 hrs passengers are given 100% refund or can change the journey without paying any charges subject to availability of seats.

Denied Boarding Compensation>

  • Confirmed seat on the next flight of MDLR Airlines.

Dangerous Goods
According to the dangerous goods regulation, the following articles are not allowed to be carried in the baggage for safety reason:

  • Compressed gases, Corrosives, Explosives, Flammable materials, Oxidizing materials.
  • Safety matches or lighter, Poisons and Infectious substances.
  • Radioactive material.
  • Other articles like Mercury, Magnetized material, Briefcase and attach cases with installed alarm device.

Inflight

  • Passengers are requested to kindly go through the Safety Instruction Card and follow the same during take-off and landing.
  • Variety of newspapers and magazines are kept on- board for in-flight reading pleasures.
  • Meals and beverages are served as per the time and duration of the flight.
  • Special meal like Jain, Diabetic, Low calorie, etc. are also served on board. Passengers are requested to kindly inform our reservation/ticketing staff at least 72 hrs prior.
  • All possible help is provided to passengers like mothers with infant, disable passengers, old and sick passengers etc.

As per Government of India regulations smoking is prohibited and MDLR Airlines does not permit the serving or consumption of alcohol on any of its flights strictly.


Security Regulations
Major concern of MDLR Airlines is security and safety. Following are the security measures, which MDLR Airlines has adopted:

  • Do not accept packets or parcels from someone you do not know.
  • Carry only one piece of hand baggage.
  • Carry battery cells or dry cells in registered baggage and not in hand baggage.
  • The registered baggage is screened through the X-Ray machine and a security checked sticker is affixed and the baggage proceeds to check-in counter under constant supervision.
  • As per Government of India security regulations, passenger will be required to undergo personal frisking & their hand baggage x-rayed before entering the pre-boarding sterile area.
  • Secondary checked clear passenger with their handbags should be escorted to the aircraft in a coach with all doors locked.
  • Checked baggage has to be personally identified by the passengers before it is loaded in the aircraft. Unidentified baggage is not loaded into the aircraft. At certain airports, baggage reconciliation is carried out though an internal matching system instead of physical baggage identification.

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