Decent overall stay.
by >Rajfabio on Tue Oct 07 11:22:59 IST 2014
Definitely not a 5 star property at all. Given a chance i would rate it at 4 star maxx. lets start with the pros first. It is good location next to a golf ground so you would get an excellent view of the greenery and the hills from your room. Also you can get good comfortable rooms which you may not get in the uphill properties in Kasauli or Solan at this price. You are on the outskirt of panchkula and near the highway towards shimla. so you can exlore all the area around.(My reason of choosing this property was that it was mad rush at the hill station due to holidays and from this location i could cover everything in a day with out staying there at night). Rooms were decent in appearance and facilities. Close to 5 star properties but still missing a little extra punch. Food from the restaurant was good in taste. Bar was abundantly packed with varieties of liquor and wasn't overpriced at all. Staff responsiveness in room was satisfactory (except one issue mentioned below). Pool is surprisingly big and unlike reported in some posts , I found it clean and maintained well. The changing rooms were also clean. A guard was always present along the pool to watch the activities and the kids. i didn't use the spa services but the gym was nice with overall good equipment and a trainer as well. Buffet breakfast was decent but on the second day we observed that the bakery products were not fresh at all. The chef at the omelet counter decides what he wants to serve to whom. ( i was denied a ongoing preparation which i wanted him to repeat for me.) The CONS- Location though strategic but there was nothing around the vicinity if u wanna buy some daily needs. Like i had kids with me,I had to preplan everything for their needs. Biggest let down for this property is the sleep quality. The rooms have a big flaw when it comes to noise concealment.The moment i checked in I was surprised when i could hear my friend's kid crying in the adjoining room. The people in my other adjoining room were also heard so well during the night at 2 am that I had to call the reception to tell them to control their volume. Hence i woke up with a headache next day due to worst sleep i had.Room amenities were acceptable otherwise. Food was tasty but when u look at the small portion size and the price i felt it to be fairly overpriced. Bar food also falls under this scrutiny when u compare the price with portion size. Changing room with pool- The bathing area lacked the normal supplies you would get in a good hotel.All i had was a shampoo container for all purposes. No soap or moisturizer was seen Pool lacked a trained life guard for emergencies specially with all the kid around. Good part is that pool is 4 feet deep all over. The mini bar was not working one of our rooms.Complianed,inspected but not repaired. Denied that they were even informed when we checked out and told the front office about the same. One suggestion for the management of the hotel - Please develop a kids area or some outdoor activity to keep the guests and kids engaged better.Read More