Great Place !
by >vs1978 on Mon Dec 30 22:15:04 IST 2013
We drove to Dalhousie just before Xmas this year - and it snowed a lot which was untimely. The booking was from the day it snowed but Vikram the hotel manager called and advised us not to come to Dalhousie as the roads were blocked. It was very thoughtful of him and we realized it the next day when we drove - He came with a 4x4 vehicle to pick us up 20 kms from the hotel and got a driver to drive our car. I must say that the care Vikram and his staff took was exceptional. Courtesy and striving for customer satisfaction was the second nature of the staff - they specially arranged for bonfire on Xmas eve as well. Inspite of all this, they did not charge a penny extra for the transport arrangement. He also arrange for an experienced driver who could drive our car on snow for local sightseeing - the driver (Sushil) too was very professional and showed us all the nearby places. Overall this level of service is very hard to get in India and I am really delighted that we chose this place to stay - I really appreciate all the hospitality Grace Mount and Vikram had to offer !!!Read More