Didn't live up to expectation or the price they charged!!
by >ArunPai on Mon Jul 07 01:53:01 IST 2014
Located at a very busy junction ...vehicular traffic never eases at the main gate. Hotel is not exactly walking distance to anything handy, but just a short drive away from In Orbit mall, Infinity mall & plenty of shops & eateries!! Upon check-in (not early), we were made to wait... our room wasn't ready?!!! The hotel was deserted & lacked life. The room was nice & clean, so was the toilet. Extra bed had been arranged in advance. Housekeeping guys missed replacing bath towels almost everyday & had to reminded Staff always busy chatting amongst themselves. Waiters did their best to help. The buffet b/fast spread was great!! The chef making dosas was friendly. The staff at the bar...efficient. Prathamesh at the front desk & the sentry in 'maharaja' attire were helpful & courteous. Hotel couldn't organize a cab on a rainy day for us?! Sad. Sentry rescued us!! We paid highest tariff for this hotel during this visit to India (we stayed in 5 hotels/resorts). Alas, it wasn't worth the money. Didn't live up to the expectation. Nothing much wrong with the hotel itself...it is the staff in general which didn't connect to us. Their service & efforts lacked warmth. Few senior staff should review guest satisfaction on a real time basis. There are good hotels at lower prices, which I will try next time...my belief that 'u pay more...u get more' is broken!! I am always positive about my reviews & overlook minor issues....but alas!!Read More