I booked the Banquet at Grand Sarovar Premiere, knowing these guys were professionals and like their USP show, has the best food buffet spread in the Western Suburbs. My booking was done by Santosh, the banquet manager 8 months before the Wedding date. I had very categorically mentioned that the groom side is Bengali and the bride side is Gujrati, hence the veg and non veg considerations needed to be there.
So while we were booking the venue, we were told by Santosh that the overall payment, including the decorator needs to be paid at the hotel. We will get the decorator details only post we made the initial payment. So between me and my to be wife, we paid 50,000 INR and then was given the details of the decorator. We mentioned our min headcount and Santosh insisted fitting us in a banquet hall which seemed to have a capacity 20% lesser than our min headcount. We kept arguing on that and finally he agreed to give us a bigger banquet only and only if there are no other functions scheduled that evening. So we settled at that.
About a couple of weeks prior to the wedding day, me and my fiancÚ went to meet him, Santosh was on a leave so Abhilasha met us. I made a payment of 1 lac 20 thousand, quoting our headcount would increase by 30 pax. I still had some more cash to pay them, upon which Abhilasha mentioned, I can make the payment on the eve of our wedding. Surprisingly though just a couple of days later, I get a call from her saying I need to immediately make a payment of INR 9000, as the finance deptt.needs that asap. Surprised, I asked her, when I have already made payments of 1 lac 75 thousand, why is 9000 needed urgently, she said, the finance deptt needed it, so I have to come and make the payment. Since I had no other choice I went and cleared the payment. In the last meeting with Abhilasha, I had asked her to book a triple occupancy room at Grand Portico, since my to be wife and her family needed a room nearby. I had already spoken to the front desk there and they had agreed about the room availability.
However, when I received the call about the 9K, Abhilasha also mentioned that the triple occupancy rooms are not available anymore. While per my conversation on the day of me checking those rooms with the front desk was clearly them being available and also having made the request to Abhilasha the same day, it seemed to have skipped from her to dos to book it the same day. So a couple of days later, when she realised she had to book one room for me, she tried doing that, however it was too late and the rooms were blocked. A total callous attitude for a 5 star hotel staff...
On the day of my wedding, while I made all the arrangements to give Grand Sarovar Premiere with all the information they needed, including whom to get in touch with as an alternative person in charge and to put mine and my wife's names on the welcome board, none was done. I got a call from Santosh saying I was allotted the bigger banquet, never was I told that my wedding was to happen in the smaller hall and the dinner was arranged at the bigger one. So here are the list of things which never got arranged:
No sign board stating the name of the bride and the groom, even when there was no other banquet happening in that building.
Even post request by me, no sign board saying where the dinner is served
Guests were not given water even till I screamed at the banquet guys at 7 pm.
Tea/coffee arrangements were never explained to my guests
Changing room, was told to me it has bathroom, however it wasn't there
Guests weren't served refreshments, which was cold drinks; till 7 pm, that too post me screaming at the banquet guys to do that.
Dinner timings were never mentioned.
I had very categorically mentioned to Santosh that there has to a be bifurcation between veg and non veg food served, which was not followed at all, everything was served on one table.
Worst bit and I will file a case on this, my veg guests were not told which starter was veg and which was non veg. A few of my veg guests ended up eating non veg starters, even after asking the waiter what it was and was told its veg.
Thanks Grand Sarovar for spoiling my wedding so royally. This is just the start of putting my experience in social media. I will follow it through facebook, twitter and all other social, print media to let the world know how pathetically your management spoilt my wedding.