ITC Grand Central Mumbai, A Luxury Collection Hotel

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1 Person in 1 Room
Room 1:
AdultsAbove 12 years
Children Below 12 years
  • Age(s) of Children
Room 1:
AdultsAbove 12 years
Children Below 12 years
  • Age of Children
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Availability
Rating4.5, based on 1298 Review(s) Price: Rs. 6,974

Mumbai

Fri, 01 Jul – Sat, 02 Jul (1 Night)  |  1 Room  |  1 Guest

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Amenities

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- | 1 Room
  • 1 Night
  • 1 Person in 1 Room
    Room 1:
    Adults (Above 12 years)
    Children (Below 12 years)
    • Age(s) of Children
    Room 1:
    Adults (Above 12 years)
    Children (Below 12 years)
    • Age of Children
Room Type Inclusions & Amenities Total Price for 1 Night
(Additional - 1.5% Service Tax)
Executive Club (Room Only) - Non Refundable Details

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  • Max:2 Adults &1 Children

Inclusions

  • Room Only

    Inclusions

    • Room Only

9 Rooms Left!

Non Refundable
Price for 1 Night
Rs. 7,750 Rs. 6,974
Get eCash Rs. 348
Executive Club (Room Only) - Best Available Rates Details

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  • Max:2 Adults &1 Children

Inclusions

  • Room Only

    Inclusions

    • Room Only

9 Rooms Left!

Free Cancellation
Price for 1 Night
Rs. 7,750
Get eCash Rs. 387
Executive Club with Breakfast - Non Refundable Details

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  • Max:2 Adults &1 Children

Inclusions

  • Breakfast

Amenities

  • Ironing facilities
  • Safe

2 more Amenities

    Inclusions

    • Breakfast

10 Rooms Left!

Non Refundable
More Info

    Amenities

    • Ironing facilities
    • Safe
    • Newspaper
    • Telephone
Price for 1 Night
Rs. 8,750 Rs. 7,874
Get eCash Rs. 393
Executive Club with Breakfast - Best Available Rates Details

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  • Max:2 Adults &1 Children

Inclusions

  • Breakfast

Amenities

  • Ironing facilities
  • Safe

2 more Amenities

    Inclusions

    • Breakfast

10 Rooms Left!

Free Cancellation
More Info

    Amenities

    • Ironing facilities
    • Safe
    • Newspaper
    • Telephone
Price for 1 Night
Rs. 8,750
Get eCash Rs. 437
The Towers - Non Refundable Details

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  • Max:2 Adults &1 Children

Inclusions

  • Breakfast

Amenities

  • Telephone
  • Newspaper

2 more Amenities

    Inclusions

    • Breakfast

10 Rooms Left!

Non Refundable
More Info

    Amenities

    • Telephone
    • Newspaper
    • Safe
    • Ironing facilities
Price for 1 Night
Rs. 9,750 Rs. 8,774
Get eCash Rs. 438
The Towers - Best Available Rates Details

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  • Max:2 Adults &1 Children

Inclusions

  • Breakfast

Amenities

  • Telephone
  • Newspaper

2 more Amenities

    Inclusions

    • Breakfast

10 Rooms Left!

Free Cancellation
More Info

    Amenities

    • Telephone
    • Newspaper
    • Safe
    • Ironing facilities
Price for 1 Night
Rs. 9,750
Get eCash Rs. 487
ITC One - Non Refundable Details

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  • Max:2 Adults &1 Children

Inclusions

  • Breakfast

    Inclusions

    • Breakfast

5 Rooms Left!

Non Refundable
Price for 1 Night
Rs. 14,500 Rs. 13,050
Get eCash Rs. 500
ITC One - Best Available Rates Details

View room image

  • Max:2 Adults &1 Children

Inclusions

  • Breakfast

    Inclusions

    • Breakfast

5 Rooms Left!

Non Refundable
Price for 1 Night
Rs. 14,500
Get eCash Rs. 500

Map View

Reviews

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Overall Rating

4.2 / 5

(based on 17 reviews)

  • 4.7 by Mohith Mohan

    on July 20, 2015

    They should Vary their breakfast spread.

  • 4.3 by Sruthiy Kaveseri Mohan

    on July 7, 2015

    Bathroom horrible

  • 4.7 by Sruthiy Kaveseri Mohan

    on July 6, 2015

    Please don't miss bfast. .....especially chef rajans south indian delicacies

  • 3.0 by Mr. daniel miranda

    on May 11, 2015

    Visited ITC Grand Central for our 1st wedding anniversary 26th April '15, exactly a year after our last visit there directly from our wedding. The experience right from check-in to dinner for that evening was excellent with the chef treating us to a very special cake on the occasion. The next day, breakfast too was excellent but the shock begun after that when we returned from breakfast to find an empty open packet of cashew lying on the counter when in reality we did not use any of the items from mini bar in the first place. I called room assistance to clarify the situation and confirm the same and they even sent the housekeeping incharge to my room to confirm the same who said it might've been from the previous guest. Then after a few minutes the duty manager Miss Bhavana calls up the room and insists that we only have consumed the packet and the housekeeping clears the room thoroughly before any new occupancy. That was just shocking considering I already clarified with the housekeeping the situation. On repeated explanations she was insistent and not once bothered to call back and apologize for her tone of speaking to her guests. On check out I mentioned to the front desk who profusely apologized on her behalf while I noticed here come to the counter look at us and walk away in a very rude manner again.The front desk incharge assured me that I would receive a call from the manager the next day ( Miss Bhavana superior) who was on leave that day but that call never came. After such delightful experiences over the years with this hotel, it was utterly disappointing to be met with this kind of behaviour from a reputed hotel chain like ITC who through our membership over the years held so dearly close to my heart and would always look forward to our occassional visits. Hope this situation does not repeat itself to other loyal guests.

  • 1.7 by Mr. KAMESWARA

    on February 24, 2015

    Rooms are very ordinary like a 3 star hotel and not like 5 star hotel. Very small TV and small Bathroom.

  • 3.7 by Anand Jindal

    on February 17, 2015

    Service Standards dont meet the Brand Name

  • 3.0 by guest Malhotra

    on January 26, 2015

    The room service is horrible waited for over 1 hour for sandwich which never came even after calling few times Room was supposed to be done for evening services the guys forgot inspite of reminding came back midnight it was still not done This is not expected from 5 star hotel

  • 4.0 by ANIL ATRI

    on January 25, 2015

    Very good and everyone was asking about the next trip

  • 5.0 by Abhinav

    on January 25, 2015

    Great hotel and great services. Stay was pleasant and the staff was cordial.

  • 5.0 by Vijay Bhagchandani

    on January 11, 2015

  • 5.0 by M Sunil Jain

    on December 28, 2014

    Full value for your money, superb hotel, nice location .I am going going to stay again when i come to mumbai next time

  • 4.7 by Vijayalekshmi

    on December 2, 2014

    good experience , great location would like to stay here again when we are in Mumbai.

  • 5.0 by Nihar Desai

    on June 6, 2014

  • 5.0 by Ms. Neha

    on May 31, 2014

    Very nice and cordial staff, I received an upgrade during my stay which was really nice gesture, however it was only a partial upgrade with no access to Point of view which was disappointing as its one of the nicer things about an upgrade.

  • 3.7 by Nihar Desai

    on February 28, 2014

  • 4.0 by Mohit Chobey

    on January 20, 2014

    good comfortable stay. On the whole a very high focus on service. Area of improvement would be the food.

  • 5.0 by Sanjay Agrawal

    on January 15, 2014



  • Overall Rating

    4.5

    ITC Grand Central Mumbai, A Luxury Collection Hotel

    (based on 1298 reviews)

  • Traveller Rating

    • Terrible 15
    • Poor 30
    • Average 95
    • Very Good 376
    • Excellent 782
  • Rating Summary

    • Location 4.5
    • Sleep Quality 4.5
    • Rooms 4.5
    • Service 4.5
    • Value 4.0
    • Cleanliness 4.5

  • Always the best!

    by 826jojo on June 21, 2016

    I have been staying in the hotel for sometime now. My visits are quite regular, almost every week, and I love coming back here. The staff is really friendly and takes care of each and every detail. The efforts they put in to improve the experience here is commendable. The food is awesome. Breakfast is scrumptious and best part of the day. Can't stop myself from trying out a new dish from the K&K restaurant once in a while. I would keep coming back here every time possible.

  • Best hotel ever

    by Mentos6618 on June 20, 2016

    Wow ! Have been to Mumbai a few times for business and stayed at the ITC grand central each of the times. This is a six star hotel (out of five). The level of luxury is surpassed only by the level of service. The staff there will do everything and anything to give you the best stay possible. Clean, nice, delicious, friendly, luxurious. .. just perfect !

  • Overall A Good Stay

    by Xexplorer on June 19, 2016

    My experience with ITC Grand Central Mumbai: The Hotel - Good: Unlikely its other grand classic colonial style ITC siblings, this ITC hotel is a luxury modern style hotel. It is starting to show its age but overall a very well maintained and functional property. Rooms are of good size and well appointed. Nice pool and good standard fitness center. The Service - Average to Outstanding: There were pockets of outstanding service experience from some outstanding individuals who went the extra mile to delight. Overall service was alright and there are rooms for improvement, especially in areas like friendliness and eagerness to serve. I didn't feel particularly welcome as a SPG elite member. Dinning - Good: Breakfast is always the strength of at the ITC hotels and no exception to Hornbys Pavilion. Pretty exquisite breakfast spread. K&K was good but not at same level of sophistication as its sibling Dum Pukht in Delhi. Location - Very Good: Located 10km from the Mumbai downtown city center and 13km from the airport . Very central and easy access to all parts of Mumbai.

  • grows on you

    by bhupendrasharma on June 18, 2016

    Having stayed here quite often and reviewed it many times too, i must say that this place grows on you. the people who have been around for some time not only are friendly but go out of their way to accommodate many aspects of your stay.good going. the hotel certainly needs an overall though.

  • Luxury hotel

    by PauSerraBou on June 18, 2016

    We spend 1 night here. It's a full equip 5 stars hotel. A double suite cost around 4500 rupia. Is exacly what someone can expect from a luxury hotel. Just crossing the street the real India is waiting.

  • Ask for a view of the wedding park and stay away from rooms ending with 01 (less of a view)

    by Mentos6618 on June 20, 2016

  • The wifi is linked to your room number

    by PauSerraBou on June 18, 2016

  • Towers rooms are the best

    by Manmeet singh K on June 16, 2016

  • Higher floor

    by drlahiri on June 12, 2016

  • Choose higher floor rooms for better views

    by rrg6 on June 12, 2016

Hotel Amenities

  • Services

  • Room service
  • Laundry facilities
  • 24-Hour Front Desk
  • Parking
  • Lounge
  • WIFI
  • Front desk
  • LCD / Projector
  • Business center
  • Babysitting or child care
  • Beauty Parlour
  • Concierge
  • Travel counter
  • Media & Entertainment

  • Telephone
  • Internet Access
  • Activities

  • Gym
  • Indoor Pool
  • Full Services Health Spa
  • Dining

  • Restaurant
  • General

  • Conventions
  • Conference Room
  • Health club
  • Safety & Security

  • 24-Hour Security
  • Outdoors

  • Kids Pool
  • Porter
  • Valet Parking
  • Swimming pool
  • Food & Beverages

  • Coffee shop or cafe

Hotel Policies

  • Check-in
    From 2:00 PM
  • Check-out
    Until 12:00 AM
  • Rooms
    242
  • Floors
    30
  • Cancellation/prepayment

    Cancellation and prepayment policies vary according to room type. Please check what room conditions may apply when selecting your room above.

  • The primary guest must be at least 18 years of age to check into this hotel.
  • As per Government regulations, It is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. In case, check-in is denied by the hotel due to lack of required documents, you cannot claim for the refund & the booking will be considered as NO SHOW.
  • Unless mentioned, the tariff does not include charges for optional room services (such as telephone calls, room service, mini bar, snacks, laundry etc). In case, such additional charges are levied by the hotel, we shall not be held responsible for it.
  • All hotels charge a compulsory Gala Dinner Supplement on Christmas and New Year's eve. Other special supplements may also be applicable during festival periods such as Dusshera, Diwali etc. Any such charge would have to be cleared directly at the hotel.
  • In case of an increase in the hotel tariff (for example, URS period in Ajmer or Lord Jagannath Rath Yatra in Puri) the customer is liable to pay the difference if the stay period falls during these dates.
  • Yatra.com will not be responsible for any service issues at the hotel

FAQS

  • How do I know my reservation was booked?

    You will receive an SMS and email on confirmation of your hotel booking.

  • Do I need to confirm my reservation?

    There is no need to confirm your reservation. If you still feel you would like to verify that your reservation was made, you can do so by writing to our Customer Support Team or by contacting our customer services team.

  • How do I cancel/amend a hotel reservation?

    To cancel a booking log in to My Bookings section or call our call center on 955 5800 800(all networks).

  • Is there a cancellation policy for Hotels booked on Yatra?

    The cancellation policy for hotel bookings varies according to hotel and room type. For more information, please check the cancellation policy mentioned next to the price for the room type. If you are cancelling after the check-in date, there will be no refund. In all cases, you'll be charged a standard cancellation fee of Rs. 250 per booking over and above the hotel's own cancellation charges.

  • How do I pay for the gala dinner?

    Gala dinner charges which are applicable for Christmas and New Year dates would be extra and payable directly to the hotel. Please check with the hotel directly for more information on the same.