ExcellentRated By TripAdvisor
"Humbled by their service!"
Reviewed on Wed Sep 24 12:29:27 IST 2014 by Vinamr
I stayed with them during the recent floods in Srinagar, and it gives me great pleasure in recommending this hotel to everyone. There were about 100 guests at the hotel who were stuck in Srinagar due to the floods, and the hotel did exceptionally well to keep them all comfortable. With all routes out of the city (highways, road to airport) being closed, the hotel did a fantastic job of accomodating so many guests. Being located at a height was obviously a big advantage as the flood waters could not reach the hotel. Firstly, there was no electricity in the entire city, and since the national highway was also closed, the diesel supply was also cut-off. However, the hotel managed to secure just enough diesel to run its gensets during the most crucial hours of the day. Secondly, there was shortage of food in the city, but the hotel provided us with all meals without any problem. Another big problem we faced was that mobile services were down across the city, and we were not able to contact our families back home. But the hotel was so nice that it took the contact numbers of the families of all guests and called our families from a remote location (40 km away) that had mobile connectivity. They also kept giving us useful advice and updates regarding the flood situation and helped us make the correct choices. When one of the highways eventually opened, the hotel helped us find a good travel agent to get out of the city safely. The best part: Instead of taking advantage of our helpless situation, the Hotel helped the guests by providing rooms at a huge discount! And since cards were not working, everyone was short of cash, the Hotel allowed us to leave and make payment once we reached home safely (I cant think of any other hotel who would do it). Apart from the service, an actual review of the hotel. Rooms and bathrooms are very neat and clean. Food was good (the best that they could do in a flood). Other facilities included a TT table and a badminton court. Location is very near the Dal Lake, near the Nishat Gardens. A special mention for the entire staff, who were very co-operative and helpful during our stay. This hotel is strongly recommended!Read More