Even the best can be flawed!
by >Shabd on Thu Oct 23 12:07:33 IST 2014
I have always been fond of Oberoi Hospitality and in many of my earlier reviews I have benchmarked hospitality to that of Oberoi Hotels - the name is revered in the hospitality industry. The Udaivilas property is amazing (I have stayed in the adjoining Trident thrice earlier) and its the best it can get. Location and services maketh a hotel and full marks to the location, property and amenities. I travelled with family and we actually had some amazing time, great welcome, greeted by the GM, great Shikara ride, amazing lunch, concierge was helpful in arranging an Airport drop. So no complaints yet except for paid wifi!! In this age and with a hotel of this standard, charging for wifi is fleecing!! The reason of giving four stars crops from my experience at the pool and the restaurant during dinner, which have been shared with the concerned officials at the hotel. My past experiences with the hotel have been in sync with this legendary name and hence anything contrary to that is neither expected nor acceptable. I have already received an official apology and hence I did not give three stars. I appreciate that the Hotel understood the issues and I look forward to my next visit soon!Read More