Visa, Master and American express Card payments are processed through an online payment gateway system. You need not worry about your credit card information falling into the wrong hands because your bank will authorize the credit card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction(s).

Yatra, as a Verisign Certified Site, uses the latest 128 bit encryption technology and other sophisticated methods to protect your credit card information. You can book your product using SSL encryption (the internet standard for secure transactions). In fact, transacting online with a credit card at the Website is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that Yatra offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.

If the payment on the credit card is declined for some reason, alternate payment instructions must be received by Yatra 72 hours prior to the time of departure; else, the order is liable to be cancelled.

If you have an account with any of the below mentioned banks, then you can pay for your order through respective bank's net banking options and the amount will be automatically debited from your account. "www.Yatra.in" processes the payments through an online gateway system which enables safe and secure transaction. Bank is not responsible for any inconvenience caused or non receipt of the tickets or passengers not allowed on the basis of E-tickets.

- Bank Of India
- CitiBank
- HDFC Bank
- IDBI Bank
- Indusind Bank
- Kotak Bank
- Punjab National Bank
- State Bank of India


You are responsible for the security of your password and for all transactions undertaken using your password through our service. The Password entered by you is transmitted in one- way encrypted form to our database and stored as such. Thus the Password will not be known even to Yatra. You confirm that you are the authorised holder of the credit card or the original account holder used in the transactions you make using the Yatra services. yatra will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of your ID/password/credit card number/account details number for using Yatra Services.

You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our call centre.

All GDS carrier (For Example: Air India, Indian Airlines, Jet Airways, and Sahara) will be dispatched to the delivery address provided at the time of booking within 3 business days of making the booking. All the tickets would be couriered to you without any additional cost. Yatra shall not be held responsible if customer is not available at the time of delivery.

An e-Ticket is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-Ticket.

Your e-Ticket details will be sent to your email address provided by you at the time of making the payment for your booking. In case you do not have an email address, the details will be given to you over the phone.

You will need to show your e-Ticket confirmation email and e-Ticket number along with a photographic identity proof (passport, driver's license etc.) at the airport check-in counter of the airline. The airline representative will issue your boarding pass at that time.

Is it necessary to show my e-Ticket confirmation email at the airport check-in counter of the airline?

It is not mandatory to show your e-Ticket confirmation email. In case you are not carrying the e-Ticket confirmation email, you will need to show a photographic identity proof (passport, driver's license etc.) at the airport check-in counter of the airline. However, it is advisable that you carry your e-Ticket confirmation email and e-Ticket number.

A PTA is a Prepaid Ticket Advice. We will give you a PTA number that you need to present at the airport check-in counter of the airline. The airline representative will print and give you your ticket at that time.

To amend/cancel your ticket, kindly contact a Yatra customer care officer on India Toll Free 1800 1800 810 or 0124-3040666. Please refer to airline specific amendment and cancellation policy while using Yatra Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.

After canceling your booking, you will need to send us the ticket (in original, in case of paper tickets) to the following address:

Yatra Online Pvt. Ltd.
B-21, Infocity, Sector-34,
Gurgaon-122002, Haryana, INDIA

On receiving the ticket, the refund shall be processed within 30 days from the date of receipt. In case of e-Tickets and PTA, the refund shall be processed within 30 days from the date of the cancellation request being made. If we have received the payment through a valid credit card, then the same will be refunded to your credit card only. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of receipt of ticket.

Cancellation and/or amendment of airline tickets shall at all times be subject to fees/charges/levies/payments as may be levied/payable to the relevant airline/carrier in accordance with such relevant airline/carrier cancellation/refund policy. Prior to booking tickets, you must acquaint yourself with the relevant airline/carrier cancellation/refund policy with respect to the ticket to be booked by you. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant airline shall be to your account.

Except to the extent stated in the individual airline/carrier terms and conditions or otherwise applicable to specific tickets booked/issued, cancellation fee are payable as follows.

The customer must read individual airline specific terms and conditions in order to find out if the ticket proposed to be booked/purchased is subject to any additional cancellation fee or charge and Yatra assumes no liability whatsoever in this regard.

Note: Unless expressly stated otherwise, it is mandatory to contact Yatra for refunds and the airline will not refund your tickets booked on the Website.

The above mentioned cancellation process and refund processing time may vary. In case of lost or damaged tickets, the refund process cannot be initiated with the airline. Refund would be through cheque or demand draft.

In case you avail of the Website's hotel reservation service and are, thereafter, not contactable on the contact details provided in this regard, then the hotel reservation selected by you will stand cancelled and Yatra would not be liable for any charges/expenses incurred by you, either directly or indirectly in this regard.

We are sorry for this unlikely inconvenience. If your booking process fails during a payment process, we will notify you if any erroneous charges have been incurred. And reverse any amount charged within 3 weeks.