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Customer Testimonials

Thanks for the wonderful customer service you provided. Thank you for responding quickly to all my questions with patience and helping me get all the information needed. Your service was greatly appreciated. I didn't face any problem such as I usually do when booking through other airline travel agencies.

Yatra is very lucky to have people like you. I am a Director of Operations myself, and I wish I had people like you on my team. Your manager and team members should be proud of you.

As a very happy customer, I will be marketing for Yatra - all because of my excellent experience. Wish you all the success in your career. Once again, thank you.
Vilayeth Hussain


I would like to thank Yatra.com for helping us plan our Yatra at an affordable cost and all this happened because of the dedicated, courteous and knowledgeable Travel Consultants at Yatra.

They gave a patient ear to all our requests and helped us create an itinerary that matched our requirement and budget. They even told us about the terms and conditions for the e-tickets and the amazing offers that were available on Yatra.com. We are glad to have our return tickets plus the Buy 1 Get 4 offer!

Working with you was a good and satisfying experience and we would certainly recommend Yatra.com to our friends and colleagues.

Thanks once again for making our Yatra an affordable and pleasant experience.
Nitin & Shradha


It gives me great pleasure to tell you that you have got amazing employees working with you. Customer Care had never been such a wonderful experience for me until I spoke to your agents. Whenever I call any other company it takes me ages to get through the IVR system, but getting through to Yatra was so simple. And then when I spoke to the Travel Consultant, she was more than generous in giving me the right answers without confusing me. I know working late at night is so difficult but she had amazing enthusiasm and energy to patiently answer all my stupid queries.

And then I noticed I was charged extra on my travel. But before I could realize that something had to be done, I got a call from you saying it was a mistake and the necessary reversals would be done. I can see how bonded your employees are. Yatra is lucky to have people like them. Your team was very polite in all interactions, even leaving me a voice mail when I was in a meeting. When I called back, they recognized my name immediately. This shows your concern for your customers.

It was indeed a wonderful experience traveling through Yatra.
Prasanna Manda


I really wanted to tell you how much my husband and I appreciate your help over the phone while confirming our tickets. You were excellent. You were so patient and cooperative. I have never dealt with anyone over the phone that had such polite customer service as yours. You have done a great job for your company. I had called a few other places to find quotes, but your customer service and cooperation is what made me go with you. I would like to tell your manager about the excellent service you provided. Thanks again for your help. We really appreciate everything you helped us with.

Thanks again!

A very happy customer
Afshan


Just sending a quick email to thank and appreciate you for the excellent service you provided while I was booking my tickets through Yatra.

This is the second time I have booked an International ticket through Yatra and what prompted me to come back is your excellent service, the attitude towards your customers, the way you take extra care with everything, your professionalism, and above all, your patience.

I would definitely recommend Yatra to all my friends and family.

Thanks
Venkat


I am writing this to appreciate the services you provided while booking my family's tickets to India through Yatra. You have been very patient in answering all my questions and taking us through the entire process, turning it all into a very pleasant experience. Also thanks for taking care of all our meal preferences, etc., which hopefully should work out well. I am looking forward to a pleasant trip and trust that in the event my family or I need any support with our flights on this trip, we can depend on you.

Wish you good luck.
Regards
Jai Belagur


I started this week by searching for tickets to India and called a few of the best travel agents. But they were just not able to answer my queries. A few of them were even too busy to listen to their customers.

Then I came across your ad on Sulekha and gave a call to your team. At that time, I had no intention of actually buying a ticket. In my very first call to you, I was impressed by the way I was treated. The Travel Consultant answered all my questions politely and offered to help me anytime. Even though I had 3 quotes from different travel agents that were less than yours, I finally booked my tickets with Yatra - just because of your excellent customer service.

Good customer service is all about sending customers happy and then bringing them back!

Hats off to your team. I really appreciate all your help. Regards
Aadhi


I will like to express my deep appreciation for your assistance with my travel plans to India. Your agent was very prompt, professional, and courteous and issued the tickets for five of us very efficiently and with careful attention to detail. It has been a pleasure doing business with Yatra and I would like to wish you guys the very best for continued success!

Best wishes,
Amitabh Varshney


I am very pleased with the service at Yatra. Of course, if I feel this way about the service provided by Yatra it is because your customer support skills were extraordinary and you provided prompt and timely assistance. More importantly, you were able to understand my needs accurately. So, kudos to you!

Thank you. I will surely consider Yatra in the future.

Regards
Somnath


I really appreciate all your efforts. I could get my seats booked and am really happy, especially after all the hiccups.

I am really happy about the service you have provided and would love to recommend your hard work to your supervisors.

You were absolutely amazing - really helpful and enthusiastic. I liked it. I would definitely refer Yatra.com to one and all; however, you have to do some thing about the delays.

Thank you again!
Dharmin


Thank you so much for all your help. I bet you must have been running around to get the Residency Inn voucher. I appreciate what you have done for us and will definitely recommend Yatra.com to my friends and relatives when they plan their next visit to India.

Thanks again
Asim


Though I was pestering you with umpteen questions for quite a long time, you held your nerve and responded enthusiastically with absolutely no hint of frustration. I am very impressed by your work ethics. Please consider this email as my congratulatory note. You were the reason for me buying tickets with Yatra.
Keep up the good work!

Regards
Raja Chivukula


Thank you for all your help. We appreciate your patience and efficient work.

Best wishes,
Dhanya and Sheetal Kumar


Thanks for the amazing response. This is my first experience with Yatra and I am loving it! Keep up the good work!

Abhishek Chaudhuri

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