Sonia Mehta, Chief Customer Experience Officer
Sonia joins Yatra.com with over 18 years of diverse, cross-functional experience in the fields of trainings, marketing, customer service and account management in the Indian travel industry. Her skill in dealing with clients, understanding their needs and deliver consistently high quality service makes her an ideal choice for the role of Yatra.com's Chief Customer Experience Officer. Before joining Yatra, Sonia was heading Key Accounts and Ecommerce for InterGlobe Technology Quotient, which represents both Galileo and Worldspan in India. Her previous roles also include working with Galileo India as Head of Trainings, InterGlobe Technologies as part of the Business Development and Strategy group, Head of Marketing and Corporate Communications for InterGlobe Enterprises.
At Yatra.com, Sonia is responsible for ensuring that each and every customer has a world-class experience when interacting with us, be it in any channel: online, call center, or retail stores. She is charged with ensuring that at each touch point the customer experiences Yatra's service excellence.
Dhruv Shringi, Co-Founder & CEO
Dhruv Shringi is the Co-Founder & CEO Yatra Online Pvt. Ltd. Dhruv leads the company's business initiatives across continents.
Dhruv in a very short span of time, by making innovations in the field of travel and tourism, has made his unique identity in the online travel industry. He has contributed actively in rejuvenating the methods of the industry. Since its successful launch in January 2006, Dhruv, has lead Yatra.com to grow from a 3 member organisation to a 1,400 people strong organisation - thus making Yatra.com the leading travel brand in the country. In 2011, Dhruv was listed by Fortune magazine amongst the top 40 CEO's in India and he also served as the Vice Chairman of the Internet and Mobile Association of India from April' 2011 to June' 2013.
His most recent role prior to Yatra.com was as Director Group Operations and Technology of the Ebookers Group in London, where he led a team of over 600 people and was responsible for sales of $850 million achieved through across channels including online, call centers and retail shops.
Prior to his stint at Ebookers, he worked with Ford Motor Company in their Business Strategy team based in London, where he was part of the European Business Turnaround team. He also has significant work experience in India having spent over 6 years with Arthur Andersen based in their office in Delhi. Dhruv holds an MBA from INSEAD and is also a qualified Chartered Accountant.
Dhruv is an avid reader and enjoys playing golf in his leisure time.
Manish Amin, Co-Founder & CIO
Manish Amin is returning to India after having been based in London for the past 28 years. He is a veteran of the travel industry with over 20 years experience in the Travel and IT industry, 15 of which were with Ebookers where in his last role he was the Head of Technology Infrastructure responsible for managing 24x7 availability of the website and multi-location call centres of Ebookers. He managed setting up a new data centre for the Online and Offline applications. He also helped designed and rolled out MPLS connectivity and implemented a new Telephone system across the ebookers Group in Europe and Delhi.
He brings with him vast knowledge and experience with proven success in Business Strategy, Sales/Call Centre Delivery, Operations Logistics, Travel Applications, Infrastructure, Software Development and Support Process.He is commercially astute with a passion for driving organisational change to deliver core business objectives.
Alok Vaish, CFO
Alok heads Yatra's Finance function and is responsible for setting overall strategic direction, long term planning and growth strategy, fund raising, mergers & acquisitions, financial planning, budgeting, cash management, investor relations, corporate secretarial functions and fiscal management policies of the Company.
Alok has more than fifteen years of finance and operational experience spanning myriad roles in his career. Prior to this, Alok was the CFO of HSIL Limited, which is the largest publicly listed bathroom products company in India. Before returning to India, Alok spent nine years in New York where he was in Investment Banking with Deutsche Bank, New York, and was responsible for M&A transactions in excess of US $60 billion.
Alok is an MBA from The Darden School of Business, University of Virginia (USA). He is also a rank holder Chartered Accountant, Company Secretary and B.Com (Hons.) from Delhi University.
Sabina Chopra, Co-Founder and EVP Operations
Sabina is the EVP Operations, managing the sales, fulfillment, and after sales support for all Yatra businesses. She also heads Yatra's domestic hotel business, where she uses her expertise of the hospitality business in India to ensure that Yatra's hotel product is the best on offer.
Prior to Yatra, Sabina headed India based Operations of ebookers, Europe's largest online travel company. She was responsible for setting up, transitioning and management of Customer Service, Sales, Air Ticketing, Hotel Sales, Email and Online Departments. The Sales teams, under her leadership, doubled the targets in less than 6 months. The fulfillment teams consistently met and increased customer satisfaction for the European countries based customers.
She has also worked with Japan Airlines, a Canadian Airline and her BPO work experience includes heading Operations for RAC (Aviva Plc) and Hewitt Associates. Sabina brings with her over 16 years of work experience, has through knowledge of all facets of the Travel BPO Industry and an extensive network within the Indian travel community. Her strengths are Operations and Delivery, Customer Care and Retention. Sabina holds a Bachelor of Arts Degree from Delhi University.
Gautam Kaul, COO (Inbound - Yatra Exotic Routes)
Gautam joined Yatra in late 2008 to set up the Inbound business and is currently responsible for managing all holidays and hotels businesses in India . Prior to joining Yatra, Gautam was the Snr Vice President responsible for running a significant part of Kuoni India's inbound destination management business.
Gautam is a veteran of the travel industry having spend over 26 yrs in the industry in cross functional roles. He has during the course of his career managed various aspects of the business including Sales, Operations, Quality Control and Vendor Management. Gautam has a very strong understanding of the Indian domestic holiday market as well and has excellent relationships with the hotels and other vendors critical for this business.
Gautam is a graduate from University of Kashmir, Jammu & Kashmir where he studied a course in Tourism.