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Tue, 18 Dec – Wed, 19 Dec (1 Night) | 1 Room | 1 Guest
R&S Riviera apartments, Rachenahalli, Thanisanrda, Bangalore 560045, Bangalore , 560045 | Show on Map
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by Tenzin Z on August 19, 2016
Booked a 2BR apt here for a night while in transit with my family (including 3 small kids). Couldn't get hold of the owner Mr.Siva when we could not locate the place. Had a hard time finding the place as it is in a very rural market like neightborhood. When we arrived all tired we waited almost half hour at the gate as there is no reception area. The building is actually called "Elite Riviera" and apartments are rented out by different people. Anyway, finally a boy came to pick us up, took us to another apartment (as in the pictures) where some people were already staying. He said he needed 5 minutes to pick up the apartment keys but was gone for another half hour. By then we were exhausted, the kids were restless, and it was late. He finally returned to take us to an apartment that was filthy. He said the apartment hadn't been used in a few days but there was dust, cobwebs, dirt and garbage all around. It was a nightmare. When we complained he made us talk to the owner. They were not apologetic at all. We finally found ouselves another place online and left. I do not recommend this place to anyone!! As much as I hate to write such a negative review, the owner completely paid no attention to servicing us. Their ad even mentions 24 hour room/customer service.. Really?! They didn't even have basic service. We met another apartment owner at the gate when we were leaving who offered to show us his apartment but we told him that we were so horrified with Siva's customer service that we would not consider staying back in that place. He tried to make it up to us by trying to call a taxi for us but by then we had arranged for everything ourselves.
by ElcyAnthony on January 5, 2016
Got to Stay here for two nights on a trip and simply enjoyed the stay. The rooms are good enough with classy interiors. The location is good, off from all traffic noises. The staff is courteous & the service was excellent. The room was well done & we had good time at the pool which further added to overall experience. Also as a Play area for the kids... There provided Pick up and Drops - with Free WIFI and complimentary Breakfast. Very good food and great service. Great hospitality.
by ElcyAnthony on January 4, 2016
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