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Mon, 02 Apr – Tue, 03 Apr (1 Night) | 1 Room | 1 Guest
5/712, Gujarathi Road, Opp. Jalaram Dham Temple,, Mattancheri. Kochi, Cochin , 682002 | Show on Map
based on the tripadvisor popularity
Rating From 21 Review(s) Read All Reviews
Spice Heritage is located at a distance of 2 km from Fort Kochi and 8 km from Cochin Harbour Terminus (Railway Station). This heritage in Kochi has room heater facility available to its guests.
It has 15 spacious, well-kept rooms spread across 2 floors.
The rooms have facilities like free internet access, bottled/drinking water, temperature control, balcony, bathtub, wardrobe, cupboard and cabinets available to its guests. This heritage in Kochi has in-house restaurant, 24-hour front desk service and medical services available to its guests. Spice Heritage is 2 km away from Amaravathi Bus Stop and 42 km away from Cochin International Airport.
Tourist attractions to visit are Santa Cruz Cathedral Basilica Church (2 km) and Sri Ram Mandir (Temple) (0.5 km).
Save your money now by making a reservation today.
|Room Type||Inclusions & Amenities||Total Price for 1 Night|
by Ged C on March 11, 2018
A friend and I arrived at this hotel late afternoon on Sunday 14th January. We had just had a superb week at the very south west tip of India, Kovalam at a 3 star Hotel were the service was top notch. We arrived to find that the two deluxe rooms we had booked for 7 nights and paid for were not available. Instead, we were offered two inferior rooms and were promised to be reimbursed the difference. We were tired after a long journey so reluctantly agreed. The Thursday evening I hear a knock on my room door. I answered to find the manager and a colleague. He asked me if I could do him a favour and go to one of their other hotels for one night as they had some maintenance to do apparently outside my room window. I questioned him, and asked if there were not any rooms in the hotel I could swap to, he said no. I mentioned this to my friend whose room door was open and he agreed for me to bunk in with him for one night. The manager then said that he would have to move too! We were offered a large room with a double bed and a couch on the top floor. My friend took the couch and I took the bed thinking it was for one night only. Sadly this went on for three nights. The staff didn't offer any apology whatsoever or offer us our rooms back as They were 'fully booked'. In fact they tried to avoid us for the remainder of our stay. On the Saturday , the day before we were leaving, my friend asked to speak to the manger in person. Initially we were told yes, at 12 noon on the Sunday. Sunday 12 noon arrived and we were told no, he won't be here because he was at Mass. This was now our final day and we were due to leave that evening. My friend demanded to speak to the manager on the phone giving him a chance to rectify the situation and for us to explain how poorly we'd been treated and therefore giving him an opportunity to reimburse us. The manger was having none of it. He refused to come and speak with us in person on the Sunday and so a phone call with him was all we could have. The phone call was fruitless as he clearly didn't care and wasn't prepared to acknowledge that we had been poorly treated. My friend and I are both Roman Catholic priests, and we believe in giving people a chance. I get things wrong and have bad days and hope people can forgive me and give me a chance! We gave the manager a chance to sort things out and as he wouldn't we agreed to take it further, which we did. My friend made the booking and he contacted the tour operator to express his disappointment and filed an official complaint. We also said to the manager that we would write a review on trip advisor. To that he said it was wrong to do so as Catholic priests as we would ruin his business...we told told him that he had already ruined his business... This was a sad end and both of us feel totally let down by the hotel. Thankfully it didn't ruin the holiday and throughly enjoyed the people and the buzz of Kochi. This hotel could be fantastic... it's a great building with so much potential. The staff who work there are nice and polite, but the management is so chaotic, they don't have a leader who cares. The staff have obviously never been trained in hotel service or front of house and often one person would be doing the job of a whole team. There are better 3 star hotels than this, with I'm sure the standard of customer service you would expect. Go elsewhere.
by Dwmsmith1967 on March 10, 2018
We arrived at the spice heritage on January 14th having had a fantastic week in kovalam where we were treated so well. We had looked forward to the next stage of our trip and we were treated appallingly. We arrived to find our two de luxe rooms were not available and given two cheaper rooms but told we would be reimbursed at the end of our week long stay. On our fourth day we were both told we would have to be moved into one room for one night due to hotel maintenance. We arrived at the room to find one double bed. When I questioned this I was told they could not help us. I therefore took the couch thinking it would be for one night. Sadly, the staff did not even have the manners to tell us they were fully booked and when I asked if we were being given our rooms back they said they could not help us, meaning we had to put up with this situation for three nights until Sunday 31st January, the day we were Leaving. I asked to speak to the manager but was told he could only see me on Monday morning as he was at church. I demanded to speak to him on the phone and when we did speak I was able to tell him how poorly we had been treated. He did not care! I also told him the breakfast buffet had only been set up once in a whole week. The staff though polite had obviously had no training. One young man trying his best was looking after reception, taking food orders, cooking, serving and clearing up with no help so you can imagine the chaos. We felt sorry for him he was so overworked. Eventually we just accepted what they put down to us because if we asked for something we were given the wrong thing. Coming in between 10.30pm and 11.00pm each night, so not too late, the hotel doors would be open but the staff were in the dining room sleeping on the floor. (Great security) the manager refused to reimburse us for the initial room change and refused to reimburse us for for our room move. He refused to come in and talk to us. As a Roman Catholic priest I always try to remember that people can have a bad day and get things wrong and I include myself in that. I therefore try to focus on the positive and be as forgiving as I can be. I have travelled a great deal to many places in the world and this is the first time I have ever complained. My life is so busy I very rarely leave reviews but on this occasion I feel obliged to share this awful experience. I even gave the manager the choice of putting things right but he told me that as an RC priest it would be wrong of me to write a poor review. Why? Is my hard earned money not as good as anyone else's money? Both of us had needed this break so much and feel so let down after having enjoyed being in the city of kochi where so many people live side bayside in such great harmony. There must be much better hotels in kochin than this. The owner as a beautiful building here and it could be amazing if it had a committed caring manager who ensures the staff receive the right training.
by Pammy416 on March 6, 2018
We stayed here just after New Year with friends. Our rooms were upgraded which was lovely. Room was very comfortable and breakfast was plentiful. Hot water could be a bit more reliable but this didn't really detract from our stay. The pool was a lovely treat after hot days spent sightseeing.The hosts were helpful with suggestions for restaurants and things to do. We would definitely stay here again.
by Charlotte M on January 11, 2018
We booked two rooms here at short notice while in Kochi. The host was really polite and helpful and organised our onward travel to the mountains for us. One room had a balcony, which is worth asking for. The beds were very comfortable and we slept very well. Some aspects could be modernised and fixed up a bit but overall a it is a fine place for mid range and the nice staff made the experience pleasant. Good location for the Jewish area and Dutch palace. We would have had Ayurvedic therapy if we'd had more time, the spa looks nice and clean compared to others. Music played in all public areas was nice and relaxing.
by Binumon P on January 7, 2018
We had booked the hotel through agoda for 31st December 2017 and we got confirmation as well . I have re confirm the booking to gave a call to the hotel on 31st morning and they had confirmed the booking . When we arrived the hotel the hotel staff informed me that, they do not have the room available on the hotel they can accommodate us in an apparent nearby. They had said reason that they didnt not received any confirmation nation from agoda. When I told them that, I have recorded the conversation which I had with them for the confirmation of booking they said , yes they have received a confirmation from agoda by a SMS as there e mail system has not working. The staff said that, they were prepare the room as per our booking, but due to new year eve they have received a better proposal from some other booking agencies they had taken that and given our space to them as instructed by their management. I have been there at the hotel with my family including 5 kids around 3 hours. And we booked another hotel around 10 km far and it was very difficult for us to reach the hotel due the heavy traffic jam Our new year celebration planing has been completely destroyed by this irresponsible and greedy act by the hotel management. I will not recommend any one to book this hotel for your holiday where you will have to face a lot of hassle Binumon
by Dwmsmith1967 on March 10, 2018
by Alen J on May 20, 2017
by Christina9999999 on April 23, 2017
by Nathan K on February 15, 2016
by Ranjit N on February 4, 2016
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