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Rating 3.5/ 5 , based on 575 Review(s) Price: Rs. 2,321

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Central Heritage Resort and Spa, Darjeeling

Thu, 05 Mar – Fri, 06 Mar (1 Night)  |  1 Room  |  1 Guest

Reviews for Central Heritage Resort and Spa

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Overall Rating

3.5 / 5

(based on 109 review(s))

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Rating Summary

  • Comfort109
  • Cleanliness97
  • Facilities Available109
  • Staff Service97
  • Room96
  • Value for money108
  • Location96
  • 3.4
  • 3.5
  • 3.4
  • 3.6
  • 3.4
  • 3.2
  • 4.0
  • 1.0

    Poor!

    What's Good: nothing

    What needs to improve : nothing is good about this hotel

    Reason For Rating : very bad rooms and small rooms, gutter facing and in poor condition

  • 1.4

    Poor!

    What's Good: The breakfast was fine.

    What needs to improve : The rooms that we got were disgusting and smelly with small insects all around in the bathroom.

    Reason For Rating : I booked 2 rooms, both were smelling but it was the bathrooms. They were clean but disgusting smell. I complained multiple times and all they did was spray room freshener which lasted for around 30 minutes. On top of the smell, there were some insects all around the bathroom. Maybe other rooms are better, but will not recommend this hotel to anyone.

  • 2.3

    Poor!

    What's Good: Location

    What needs to improve : Room and service quality

    Reason For Rating : It was a deluxe room but I never felt that. I was very old. In such a cold place the hot water is available only few hours a day. Food quality is also not good.

  • 2.6

    Average!

    What's Good: nothing apart from location amd vintage

    What needs to improve : no wi-fi , no hot water

    Reason For Rating : expected better service as per review...was dissapointed.. land phone was not working properly.. so could not find anyone for service..no hot water , no wi-fi..one dissapointment in the entire trip..

  • 4.4

    Very Good!

    What's Good: It has rich heritage. The ambiance was lively.

    What needs to improve : The

    Reason For Rating : The hotel was good. Though old yet the stay was enjoyable. The ambiance was great.

  • 2.7

    Average!

    What's Good: Location

    What needs to improve : room

    Reason For Rating : Can improve the rooms better

  • 2.0

    Poor!

    What's Good: Location

    What needs to improve : Cleaniness and room size

    Reason For Rating : Very disappointed with the clealiness in the hotel for standard rooms...washrooms are extremely small and untidy. Not recommended if you travelling with ur family

  • 4.3

    Very Good!

    What's Good: Big room. Nice behavior of staff

    What needs to improve : It didn't have lift and desk staff need to be more polite

    Reason For Rating : Good hotel at reasonable price . Value for money

  • 4.1

    Very Good!

    What's Good: Size Of Rooms

    What needs to improve : Very Old Property and maintenance is not upto the mark

    Reason For Rating : The Property is very Old, flooring is not intact. The Rooms are very big.

  • 4.3

    Very Good!

    What's Good: Good service and bed was to good..

    What needs to improve : Na

    Reason For Rating : Over all good service ..

  • 4.1

    Very Good!

    What's Good: Room was good.

    What needs to improve : Wifi speed was very slow.

    Reason For Rating : Room service is good, it can be better.

  • 5.0

    Excellent!

    Reason For Rating : Very Good All

  • 4.6

    Excellent!

    What's Good: Everything.. location, room, staff behaviour, ambience.... But please improve breakfast quality

    What needs to improve : Breakfast quality..

    Reason For Rating : Location..cosy

  • 3.7

    Very Good!

    What's Good: Spacious rooms

    What needs to improve : Spacious room

    Reason For Rating : Cleanliness of common area, although room inside was clean.

  • 3.4

    Average!

    What's Good: Central location

    What needs to improve : Cold room

    Reason For Rating : Very cold room. Bathroom always water logged

  • 3.3

    Average!

    What's Good: The interiors were good.

    What needs to improve : The behaviour of the staff was not that cordial.

    Reason For Rating : The dssign and decor of the hotel was good.

  • 5.0

    Excellent!

    What's Good: Breakfast

    What needs to improve : Wooden bed

    Reason For Rating : Location and service

  • 2.6

    Average!

    What's Good: nothing special....

    What needs to improve : Nothing

    Reason For Rating : No proper hot water..... No varieties in Breakfast.... Stardard rooms like old cottages.... No proper colurs on wall and no recharge on channels........

  • 3.3

    Average!

    What's Good: All staff are so kind n good natured.

    What needs to improve : Toilet

    Reason For Rating : I have nothing to say

  • 3.7

    Very Good!

    What's Good: Average

    What needs to improve : They charged extra for the child.

    Reason For Rating : It looks ok

  • 2.6

    Average!

    What needs to improve : Rooms are completely different than rooms shown in images at the time of booking.

    Reason For Rating : It is near to market if you're thinking to book standard room then better to go for oyo rooms which is cheaper and better than standard room of this hotel.

  • 5.0

    Excellent!

    What's Good: Location

    What needs to improve : Nothing

    Reason For Rating : Good hospitality

  • 4.3

    Very Good!

    What's Good: Staff are very friendly, Food very good.

    What needs to improve : Very nice stay, room are clean and spacious

    Reason For Rating : Staff are very friendly. Rooms are very clean. Foods very good.

  • 4.3

    Very Good!

    What's Good: Reduction of rate

    What needs to improve : Position

    Reason For Rating : By reducing rates

  • 4.7

    Excellent!

    What's Good: Location

    What needs to improve : Room service during night

    Reason For Rating : Fast service

  • 2.9

    Average!

    What needs to improve : The room

    Reason For Rating : The room was not good. The food also needs improvement.

  • 2.6

    Average!

    What's Good: Not all happy.Look for other options

    What needs to improve : Just anything

    Reason For Rating : Not worth

  • 2.3

    Poor!

    What's Good: Only the location

    What needs to improve : Not value fir money

    Reason For Rating : They need to improve their hygiene quality and hotel is not upto the mark of 4 star which they claim to be

  • 1.0

    Poor!

    What's Good: Staff behaviour..

    What needs to improve : Staff behaviour, and room service

    Reason For Rating : Try to touch with your customer

  • 5.0

    Excellent!

    Reason For Rating : It was fantastic

  • 5.0

    Excellent!

    What's Good: Service

    What needs to improve : Nothing

    Reason For Rating : Good service

  • 3.3

    Average!

    What's Good: Hotel location are good

    What needs to improve : Rooms light,and hospitality

    Reason For Rating : You should improved your hospitality....

  • 3.4

    Average!

    What's Good: Good hotel to stay

    Reason For Rating : Improve hygiene

  • 5.0

    Excellent!

    Reason For Rating : Nice hotel

  • 3.3

    Average!

    What's Good: location

    What needs to improve : Rooms and parking

    Reason For Rating : The room didn't had any view which was unacceptable. The parking was also not good.

  • 4.3

    Very Good!

    What's Good: Staff service

    What needs to improve : No view from my room

    Reason For Rating : The cleaning staff were very courteous and helpful...room service was prompt...my luggage was carefully handled by attending staff...good overall service

  • 4.1

    Very Good!

    What's Good: Room heating, 24 hrs hot water, ambience of lobby, recreational facilities for children

    What needs to improve : The room was old and the decor was bad.

    Reason For Rating : Room decor, room quality

  • 5.0

    Excellent!

    Reason For Rating : Central Group of hotels at Darjeeling are just mind blowing. Last time we stayed at central nirvana and this time at central heritage.. both are fantastic. Cosy, comfortable and executive. Tasty breakfast with so many varieties...

  • 3.6

    Very Good!

    What's Good: Location

    What needs to improve : Cleanliness

    Reason For Rating : Good deal

  • 5.0

    Excellent!

    What's Good: Everything

    What needs to improve : Nothing

    Reason For Rating : It was an awesome experience

  • 3.9

    Very Good!

    What's Good: Value for money, Location, Food

    What needs to improve : Not enough selection for Drinks

    Reason For Rating : I found less options for Sikkim and Gangtok

  • 4.7

    Excellent!

    What's Good: Room space

    What needs to improve : Parking facility is available for only few vehicle

    Reason For Rating : Location, heart of the town

  • 2.7

    Average!

    Reason For Rating : The staff would not even pick your luggage...Also the rooms are old and not well maintained...the fire place is just for watching and does not work...no dental kit provided or is available with the staff..

  • 4.3

    Very Good!

    Reason For Rating : Good Hotel, near to mall road. Breakfast was also good.

  • 3.7

    Very Good!

    Reason For Rating : Room was beautiful and clean

  • 4.0

    Very Good!

    What's Good: Decorations

    What needs to improve : I stayed in suite room. Very minimal part of kanchanjangha is visible. Also no microwave provided.

    Reason For Rating : I have done check-in at around 1.30pm.The room was not ready during check-in.

  • 4.4

    Very Good!

    What's Good: Central location

    What needs to improve : I had a problem with opening the door as the lock was broken inside.Though I stayed for 2 nights they did not replace the lock.I could open only after number of tries

    Reason For Rating : Central location.Nice big rooms.Running hot water heater available.Close to choice of restaurants.Helpful reception staff.

  • 3.7

    Very Good!

    What's Good: Bed warmer

    What needs to improve : Lights in the rooms

    Reason For Rating : Lights in the rooms should be brighter.

  • 4.4

    Very Good!

    What's Good: Good breakfast,hot water 24*7.

    What needs to improve : Small room

    Reason For Rating : Good hotel ,Food is best , Location is best . Best hotel go for it ..

  • 4.0

    Very Good!

    Reason For Rating : Clean spacious rooms.

  • 3.6

    Very Good!

    What's Good: Location and parking

    What needs to improve : Not as maintained as before

    Reason For Rating : Nice attitude

  • 4.9

    Excellent!

    Reason For Rating : Really nice hotel with the facilities like hot water 24/7, heater, the hotel management and the staff are courteous and friendly

  • 3.0

    Average!

    What's Good: It was on the main location and 2 min walk on the mall road...

    What needs to improve : The room size and the room given on the 3rd floor... So was little irritated

    Reason For Rating : Everything was superb.... All edperence was good... Breakfast menu was very vast and superb..... Only room size was little less

  • 2.0

    Poor!

    What needs to improve : service, cleanliness

    Reason For Rating : Worst hotel to stay.

  • 4.4

    Very Good!

    What's Good: Availability and staff

    What needs to improve : Rooms are very small

    Reason For Rating : Good service and good food.

  • 2.7

    Average!

    What's Good: Food

    What needs to improve : Staff and service

    Reason For Rating : Some staffs over there are rude and their behavior is uncanny.

  • 3.9

    Very Good!

    What's Good: Location, ambiance, cleanliness

    What needs to improve : Service, response time.

    Reason For Rating : Hotel is excellent in all ways right from location to ambiance to comfort and cleanliness. Only thing lacking is service by the staff. You ask for water at night and it ll come in morning after a reminder. Reception staff is rude and careless. If u call reception and ask for something, they will ask you to call another number. I was given a twin bed for a couple booking.

  • 2.0

    Poor!

    What's Good: all

    Reason For Rating : need improvment

  • 3.0

    Average!

    What's Good: no things

    What needs to improve : all

    Reason For Rating : lots to be impro ve

  • 4.9

    Excellent!

    What's Good: Location and cleanness

    What needs to improve : Not pick up facility from dargeeling rail station and bus stop.

    Reason For Rating : This one very good hotel and very neat and clean and very near to chowrasta main market

  • 4.9

    Excellent!

    What's Good: Location and cleanness

    What needs to improve : Not to facilitate nearest pickup and drop from bus and rail station

    Reason For Rating : Good location and cleanness

  • 3.8

    Very Good!

    Reason For Rating : Well hotel ambiance is excellent, cleanliness is very good, food fine too. Only thing that will concern you is the service aspect, as in i asked for drinking water at night and it was not given til next morning, and behavior of a staff at the reception.

  • 4.0

    Very Good!

    Reason For Rating : Nice and spacious room... But needs more maintenance... Heritage property... Very Nice and friendly staff... Food was good... Not great.. Slightly overpriced..

  • 3.4

    Average!

    Reason For Rating : Room are as not per photo and price are high

  • 3.7

    Very Good!

    What's Good: AMBIENCE

    Reason For Rating : its ok But food quality should be improved.

  • 2.0

    Poor!

    What's Good: Only location

    What needs to improve : Its room was stinking. There was also leakage in the roof.

    Reason For Rating : Its a horrible experience staying in that room where room was leaking . The room was stinking badly. It was a bad experience. Its an old property.

  • 4.0

    Very Good!

    What's Good: location

    What needs to improve : Bathroom

    Reason For Rating : good

  • 3.4

    Average!

    What's Good: its location.

    What needs to improve : Staff should be considerate to senior citizens and be accomodative. No lift facility.

    Reason For Rating : There is no lift facility in the hotel as its a heritage hotel. But they can still install a chair lift attached to the staircase railing as is done in private homes. My sister who had a knee surgery had to climb stairs. If there are senior citizens with knee problems, this is not the hotel.

  • 4.1

    Very Good!

    What's Good: It was close to the main area

    What needs to improve : It didnt have bright rooms

    Reason For Rating : If you could provide free cancellations

  • 2.0

    Poor!

    What's Good: Nothing

    What needs to improve : Everything about it.

    Reason For Rating : Cleanliness, improve food quality and variety, bathroom needs to be cleaned and maintain properly. In my stay geyser was not working.

  • 4.3

    Very Good!

    What's Good: Heritage

    What needs to improve : Can't try to find

    Reason For Rating : Excellent Behaviour of the Staff. Rooms are very cozy and Luxurious.Fine Dining.

  • 4.1

    Very Good!

    Reason For Rating : Wardrobe quality . As its all fungus.

  • 4.0

    Very Good!

    Reason For Rating : Nice

  • 2.6

    Average!

    What's Good: Location. it's near to mall road and spa

    What needs to improve : Food, service, hotel magement

    Reason For Rating : Very disappointed with overall experience. very poorly managed hotel. Food was terrible so i have to go out side to have dinner although i have paid for dinner. They charge me 3000 for extra bed but put the mattress on bed. Not recommended at all. I request yatra also to check this and do the needful because next time i will be afraid to book hotel from yatra

  • 2.6

    Average!

    What's Good: View

    What needs to improve : Staff's attitude

    Reason For Rating : Staffs are money minded. Should be customer friendly and helpful

  • 2.4

    Poor!

    What's Good: location

    What needs to improve : room setvice and rooms

    Reason For Rating : Room service was bad. onll location pf the hotel is good.

  • 4.6

    Excellent!

    What's Good: It's old architecture.

    What needs to improve : The smell in lower levels

    Reason For Rating : Please improve the smell in lower levels, otherwise the room had an old world charm about it.

  • 3.4

    Average!

    What's Good: Location

    What needs to improve : Rooms were old and stinky

    Reason For Rating : Its ok.. things were good

  • 5.0

    Excellent!

    Reason For Rating : excellent hotel services. thanks for the services.

  • 3.0

    Average!

    What's Good: Food

    What needs to improve : Noise in surrounding . Azaan

    Reason For Rating : More hygiene and serenity

  • 1.0

    Poor!

    What's Good: Nothing

    What needs to improve : Everything

    Reason For Rating : Hotel was really very bad.

  • 1.3

    Poor!

    What's Good: nothing. it is very horrified Experience

    What needs to improve : room, staff, food, facilities

    Reason For Rating : i visit this hotel with my family. they allot me room no 117. in the first night roof of room leaked from 3-4 places. My 1 luggage completely wet due to leakage of rain water. There is no hot water only warm water that is also too dirty containing dust particles, green color. maintenance team and front desk give no response. Mr rawat seating in front desk not even give attention to our complaint. not even say yes or no to me. very terrific Experience with this person and hotel. we waste our full day of tour .

  • 3.0

    Average!

    Reason For Rating : The term standard does not mean low quality. We booked a standard room thinking that it meant regular room. But we were shown low quality room saying that is what is meant by standard. I felt cheated. Low quality room should be named extreme economic room.

  • 4.3

    Very Good!

    What's Good: Service, Warmth, Courteous behavior.

    What needs to improve : Basically there are two different structures in hotel, opposite to each other divided by a road. They should show both the images as hotel image. Otherwise, customer thinks that he will get room in the hotel shown in the image but he gets accommodation in the other.

    Reason For Rating : The primary structure which is shown while booking and majority of rooms available are in two different structure. They should display both the images as their hotel image. Service was very good. Cordial, polite and warmth was there in plenty. Overall very happy.

  • 2.6

    Average!

    What's Good: Only location, nothing else

    What needs to improve : Ambience, food, cleanliness, availability of room in time, supply of food, availability of staff

    Reason For Rating : Horrible experience, room was not ready at time, after 1 hr waiting got the room, bed sheets were too dirty, electric kettle was dirty, we have booked deluxe room which contain free mineral water but unfortunately no water was supplied, after repeated calling they provide only 2 bottle of 500 ml water bottle, non availability of sufficient light, in dinner quality of food was too bad,full wastage of money, quality and availability of food in breakfast was too bad, shouldnt refer anyone for this hotel. They are to improve a lot to survive in the industry

  • 2.6

    Average!

    Reason For Rating : The bathroom was clogged 24/7. After a shower there would be at least 5 inches of water on the floor. There was no view as promised and couldn't sleep the last night at all as there was some construction going on right below our room throughout the night.

  • 3.1

    Average!

    What's Good: heritage atmosphere

    What needs to improve : outside view. bathroom.

    Reason For Rating : Reception is not brotherfriendly.

  • 5.0

    Excellent!

    What's Good: The decor of the rooms

    What needs to improve : Food

    Reason For Rating : The hotel is a pure heritage Courtesious staff Food not upto the mark But they allow outside food

  • 2.0

    Poor!

    What's Good: Location

    What needs to improve : Bathroom watery and heater not working

    Reason For Rating : Very bad condition rooms. Water dropping in the bathroom. Heater was not working

  • 4.1

    Very Good!

    What's Good: Centrally located

    What needs to improve : Hot water not available 24/7

    Reason For Rating : Very comfortable and centrally located

  • 4.9

    Excellent!

    Reason For Rating : Very Good Service

  • 4.0

    Very Good!

  • 2.1

    Poor!

    What's Good: Location being close to mall road.

    What needs to improve : Room was stinking n washroom below average like that of a dharamshala.

  • 3.3

    Average!

    What's Good: Close to mg road. Good views from the terrace

    What needs to improve : Rooms need renovation

  • 3.7

    Very Good!

    What's Good: Location, interiors

    What needs to improve : Poor Service, Wifi connectivity was poor

  • 4.4

    Very Good!

    What's Good: Hotel location is very perfect. Very near to Mall road. Hotel staffs are very good. Food was awesome.

  • 3.1

    Average!

    What's Good: Location

    What needs to improve : Service

    Reason For Rating : Stay and food were good however service was not up to the mark .

  • 4.0

    Very Good!

  • 3.7

    Very Good!

    What's Good: Good hotel

  • 3.3

    Average!

  • 1.0

    Poor!

    What's Good: The photos shown on website are not real . When we visited the property the staff was very rude.the rooms were not there in the hotel but a building opposite to property . We told them it is wrong information. They said they only have club rooms in the hotel. Service very poor . Please prefer to have your meals as lunar hotel as the food quality is very poor & they do not have separate menu if they have buffet. Please is is waste of money if you donor stay in the hotel . The standard rooms have no ventilation & are suffocating we had to change the rooms but for doing so they said they will charge Rs 800 per room. After heated argument they agreed to place us I rooms with ventilation. Very bad experience.

  • 3.3

    Average!

    What's Good: Breakfast served was not upto the mark . food needs more improvement.

  • 1.0

    Poor!

    What's Good: Worst experience the person sitting in front desk make fool of us by charging a lot. For the tour local sight seen in which half of sight were closed he forcefully charged for this, I have never seen such a worst hotel in which all the locks are broken room no 202 no body bother when we called front desk ....we hav not got mineral water for drinking half of lights in room not working ...lunch n dinner was gud but rest of the services are very worst plz plz don't opt for this hotel

  • 1.0

    Poor!

    What's Good: we stayed for one night the y did not give any refund for three nights. we only wasted our money.

  • 1.3

    Poor!

    What's Good: Very bad experience. Room was very small with no ventilation. No power back up. No window. No cable(TV). Very poor wifi signal strength.

  • 1.7

    Poor!

    What's Good: hotel had no veiw and the food was pathetic.

  • 1.7

    Poor!

    What's Good: It's run down property. Food had no taste .No view at all.

  • 1.0

    Poor!

    What's Good: Very very very poor. Pathetic is a small word to describe about this hotel and the room that was given to us. It seems the carpet that was laid was from Lord Mountbatten era and seemed like it has never been washed till date. Hopeless heater in such a low temperature. Less of a heater and more of a tube light. Flush in the toilet was not working which clearly indicates that no one stayed in the room for long time. I myself carried my bag all the way down as there was no lift. I had to spend few hours and was ready to spend more money on any hotel than this GARBAGE, CENTRAL HERITAGE. Please remove this hotel if you don't want Ibibo to be on the wrong foot. I understand that It is very small to mention this but all hotels provide basic amenities. This hotel did not even provide a toothpaste and said they dont have it in their store. This hotel is really a haunted place and really not suitable to be in with your family. These people have spent all their money in making the reception and big dining hall. Cloth on the dining table was ao dirty that we had to change our place. Breakfast time is 7:30 onwards but till 8:00 am half ofthe things were not even placed on the buffet tables. This hotel is ccertainly a bad one considering paying more than rs. 4000 just for a night and leave early in the morning. Leave recommending someone, i will never ever even think in my dreams that i stayed here with my family. Central heritage is a nightmare.

  • 4.0

    Very Good!

    What's Good: staff very helpfull, great atmosphere, beautiful heritage room. overall outstanding location. enjoyed staying. would stay here only whenever i go to darjeeling again

  • Overall Rating

    "Central Heritage Resort and Spa"
    3.5 Central Heritage Resort and Spa

    (based on 575 reviews)

  • Traveller Rating

    • Terrible 63
    • Poor 42
    • Average 97
    • Very Good 168
    • Excellent 205

  • Pathetic hotel

    by satyamsrivastava on

    This is among the oldest hotel in Darjeeling but is most pathetic hotels. They literally offer you rooms in an under construction building if you are booking it online through any portal. We literally had to fight with the management and pay 1500 per night extra for a club room which is there in actual building, but that too doesnt deserve such a huge costs. First set of pics is their under construction building followed by club room

  • All Well @Darjeeling - #TheRoyalEscape

    by royalescape on

    Drive to this lovely hotel (almost a resort) where you would find: parking nice rooms and washrooms - deluxe and onward great food - both veg and non veg excellent service bang on location to visit Mall road highly recommended

  • Very Good Stay

    by Sujoychanda on

    Very good heritage Hotel. Resonable rate. Close to the Mall Road.Try the club room once not for the view but for the room. I will suggest the hotel only for stay. We loved it for interconnected rooms.

  • Excellent location with courteous staff behaviour

    by SayanMj on

    The deluxe room allotted to us has a great scenic view of the mountain..the staff were courteous and the location is excellent! Our stay was very pleasant and we liked it very much. It was 5 min walk from Glenarys, Keventers and the Taxi stand..the Mall was 8 min walk from the hotel..Loved it.

  • Winter trip

    by Joy_Saha on

    This time in Darjeeling, the queen of heels. Forecast for snowfall. Oh yes, Central Heritage Resort. Very pleasant stay. Heritage style. Spacious rooms. Lovely lobby. Chk in smooth. Overall nice experience. I would give 4*.

  • Avoid basement room. Deluxe room toilets are very small.

    by icysearch on July 1, 2019

  • Prefer a room in the old property.

    by 440globetrotter on June 10, 2019

  • Club Rooms are very spacious for kids

    by Thundering_Raiden on May 25, 2019

  • Never Ever Stay Here

    by SaikatS4 on May 11, 2019

  • Never book a deluxe room but opt for club rooms,

    by Rarwind on April 30, 2019