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Sat, 21 Dec – Sun, 22 Dec (1 Night) | 1 Room | 1 Guest
by Deepak on Jun 18,2019
What's Good: Location is very good and cottages, small garden, roof with hill view are good. only hotel has to add facilities as per amount we paid room facilities are less.
What needs to improve : room/ bathroom facilities need to be add and improve. rest is ok
Reason For Rating : Hotel was very good but as per 4* and amount some facilities were not their in hotel. rest is ok, near by the market, taxi stand.
by SHRIKANT on Jun 17,2019
What's Good: service
What needs to improve : toilet is stinking and the bad smell was unbearable
Reason For Rating : Toilet was stinking , very difficult to stay. We requested for a room freshener to spray for two days of our stay
by Pritam on May 03,2019
What's Good: Service & location.
What needs to improve : Breakfast has limited options & taste has to improve.
Reason For Rating : Good location & nice service.
by Hans on Apr 05,2019
What's Good: Hotel staff ,location and facility ambiance is superb.
What needs to improve : Staff,location and view.
Reason For Rating : Excellent service.Hotel personal make you feel at home.
by Ankit on Mar 25,2019
What's Good: Staff is very helpful ....food is very food
What needs to improve : Heritage
Reason For Rating : Good hospitality...Good food
by SHASHI BHUSHAN on Mar 20,2019
What's Good: Hotel was very clean...Very good location....Staff was very polite
What needs to improve : Nothing
Reason For Rating : Awesome experience.
by shri kant on Mar 18,2019
What's Good: Its hartage and open space
What needs to improve : Nothing
Reason For Rating : Its realy good hotel Stap are so good helping and also sreve Good food
by Preeya on Mar 06,2019
What's Good: The ancient type..antique
Reason For Rating : It was an amazing experience at Summit Swiss hotel. Very welcoming
by Rahul on Feb 01,2019
What's Good: Amazing location
What needs to improve : It was all good
Reason For Rating : The stay was pretty homely. Amazing location and great hospitality.
by Suyog on Jan 26,2019
What's Good: heritage property
What needs to improve : perfect
Reason For Rating : great stay.
by Smit on Jan 26,2019
What's Good: Furniture
What needs to improve : Lack of hot water facility for bathing
Reason For Rating : You should have enough hot water facility
by Sudipta on Dec 18,2018
What's Good: its very nice place for stau
What needs to improve : na
Reason For Rating : Very good service
by Harisha on Dec 12,2018
What's Good: Breakfast, View from room, amenities
What needs to improve : Water not flowing from taps with full force
Reason For Rating : Kanchenjunga view from room was superb. Water flow from taps is less, other than that all other things are perfect. Breakfast is also fantastic
by Alok on Nov 12,2018
What's Good: Cleanliness
What needs to improve : Near City Centre
Reason For Rating : Beast place to stay with family and friends. Hospitality is awesome!!
by sunil on Nov 08,2018
What's Good: Nice location, great breakfast, nice food and staff.
What needs to improve : Sometimes hot water not available, room service is slow, needs to remind them many times.
Reason For Rating : Hotel is nice, great garden. Location is fine. Breakfast is best. Only area for improvement is basic amentiea like hot water which sometimes not available, fast room service needs more attention. I can stay there again for sure.
by vinay on Mar 03,2018
What's Good: ambience
What needs to improve : nothing
Reason For Rating : good ambience good service polite helpful staff
by Valued Patron on Mar 02,2018
What's Good: Services and location
Reason For Rating : Had a Very nice and comfortable stay. We opted for cottage (stayed in kabru). Services are really quick and prompt, be it house keeping or food. Morning breakfast spread was standard and had varieties. Fruits, sandwiches,puri, vada, idli, eggs , cakes and juices. Infact main course lunch and dinner rasted really good. Staff behaviour was also appreciable. Cottages are big divided into two spaces one beddroom abd sitting room with attach bath. They provide you with electric mattress and heater .
by Kislay Jha on Apr 16,2014
What's Good: I stayed in the deluxe double room, expected basic facilities were not available e.g. There were no water tap for commode usage, you need to fetch water from washbasin. Very Limited choice of food available though food was tasty. Comparatively I felt the hotel was over priced for what they charged.
by Adityapavan13 on December 11, 2019
Best place to stay at Darjeeling. Excellent room service, best food quality and breakfast had good varieties. Staff were very friendly. We had veg lunch/dinner which was too good. Hotel is located nearer to mall market
by Sangeetaagrawal12 on December 8, 2019
Awesome view of Kanchenjunga from 3rd floor deluxe room where i stayed.lovely ambiance delicious food and super courteous staff.special mention about captain Prakash Neeti and karuna.all three are very courteous cheerful and provide good hospitality.highly recommended property.
by Milindkhaire on December 3, 2019
Very nice stay at 'summit swiss heritage 'rooms are spacious clean neat. The front desk staff is also cooperative . Breakfast and dinner menu is good .. restaurant staff is very familiar and respectful to guest specialy mr.prakash and miss karuna . Ask for personally test ,service and Wishing like good morning ,good night , by come again I give 5 of 5 marks to hotel ..property, staff ,restaurant service.. good location near mall road walking distance.. I specially give message to owner director of summit group to give service like swiss heritage darjeeling to another destination like gangtok 'norling resorts' restaurants staff ..
by VishalA708 on November 28, 2019
Hello I visited this property and stayed here for 3 nights with wife...I checked in and found curtains were dirty ...they immediately changed ..otherwise it's a very good property ...do take their dinner package as food is quite good apart from being spicy ...and it was my anniversary and Saujanya was really sweet and really helped from the hotel to make it discreet and beautiful Thank u once again for the beautiful memories :)
by Adventure101929 on November 27, 2019
Checked In at 27th Nov 2019:- Myself (Indian),wife and 2 sons (8years and 6 years)are Polish national on OCI status. Welcome drink served to 3 of us, one left out,after asking same got served. Tea maker set is present with all tea/coffee/sugar/milk sachets (but not kettle) When asked for the kettle ,it arrived(asked for the reason,was educated that the room just got ready-for my opinion, if room is not ready why to release in haste???) After getting the kettle,we discovered there was no cup too, same had been asked and got the same. Room provided for family ,but has only one bath towel, no hand towel,after asking received the same. The room looks good but too cold, heater is not effective ,untill we sit beside it. Bathroom has fungal growth marks in the ceiling and around. We are in a MAP plan ,while check in had been educated that breakfast is a buffet and dinner will be served as a la carte.The scenario at dinner was quite different ,we were surprised to see the dinner served as buffet with all Indian and few Indian Chinese dishes. All the dishes were spicy, for my wife and kids, on request Szechuan noodle got changed for my kids as Hakka noodle(as they are kids and dont eat spicy food),rest we had too struggle,I requested the restaurant Incharge,if anything can be done for my wife, but got no response.My wife was feeling the spice.Guess what no water served to us, we were almost going to finish our dinner.After asking twice we received a bottle of water(chargeable) . Chicken served(chatpata chicken),was found raw and tough,2 nos drumstick piece.All I left on the plate, shown the same to the restaurant personnel ,and asked him to show to the Chef. God knows what will be 28th Nov 2019 breakfast,asked for the breakfast menu,but was unable to let us know. Me and my wife we both are hospitality personnel . I used to be the Executive Chef for Mayfair Darjeeling around 2010,2011 Executive Chef and F&B Operation The Retreat by Zuri ,Sikkim. Executive Chef, Club Mahindra Varca Beach ,Goa Executive Chef,Swiggy Kolkata . We understand hospitality,but the very basic is missing, I feel ashamed infront of my wife, what we have done for our guests at hotels and where hospitality had came down when we became customer.Does Summit Swiss heritage resort and spa serves Indians only???she described it as racism. We booked much in advance through booking.com ,there was no pre arrival call from the hotel end. We were even thinking to increase our stay for a night more as per our extended schedule,but very sorry not in this hotel. We are to check out on 29th Nov 2019, and guess what ,we were asked to pay full amount during our check in, is it not a usual process during check out time????
by Anupama K on October 28, 2019
by JayantaEsha on October 24, 2019
by DrKSRaman on October 1, 2019
by avinashkakarla on August 4, 2019
by pulkitkumarchauhan on July 23, 2019