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Neelams The Grand, Goa

Mon, 25 Nov – Tue, 26 Nov (1 Night)  |  1 Room  |  1 Guest

Reviews for Neelams The Grand

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Overall Rating

3.9 / 5

(based on 183 review(s))

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Rating Summary

  • Comfort183
  • Cleanliness165
  • Facilities Available183
  • Staff Service165
  • Room163
  • Value for money181
  • Location163
  • 4.0
  • 4.1
  • 3.8
  • 3.9
  • 3.8
  • 3.8
  • 4.3
  • 4.0

    Very Good!

    What's Good: rooms and location near all places

    What needs to improve : pick up not offer

    Reason For Rating : for rooms and service

  • 5.0

    Excellent!

    What's Good: Gud room, supporting staff and near by calangua

    What needs to improve : Good room, supporting staff and near by calanguate beach and market

    Reason For Rating : Best hotel

  • 4.1

    Very Good!

    What's Good: Rooms

    What needs to improve : Location

    Reason For Rating : Great service and room

  • 3.1

    Average!

    What needs to improve : staff is in co-operative

    Reason For Rating : staff is incooperative

  • 2.9

    Average!

    What's Good: Location

    What needs to improve : Staff

    Reason For Rating : Stafff was rude

  • 2.9

    Average!

    What's Good: Great location...easy parking big rooms

    What needs to improve : Front desk staff not aware about the rsv...had to wait for half an hour to check in....they did not inform about what was happening regarding the rsv

    Reason For Rating : Front desk should be trained on how to talk to customers..hotel needs repairs especially the beds...and the house keeping keeps knocking the door to clean room

  • 1.0

    Poor!

    What's Good: Bad

    What needs to improve : Room

    Reason For Rating : Leakage from ac in room

  • 5.0

    Excellent!

    What's Good: Hotel was too good

    What needs to improve : Nothing

    Reason For Rating : Its awesome

  • 3.1

    Average!

    What's Good: Dont opt for dinner not so much good.

    What needs to improve : First they gave a room which has fully muddy water in bathroom after so many called they arranged few buckets of water and later changed my new

    Reason For Rating : Good as good as shown in photos

  • 4.0

    Very Good!

    What's Good: Location

    What needs to improve : Nothing

    Reason For Rating : Good service

  • 4.3

    Very Good!

    What's Good: Location

    What needs to improve : Nothing

    Reason For Rating : Nice swimming pool and fitness club

  • 4.0

    Very Good!

    What's Good: Good service

    What needs to improve : Good service

    Reason For Rating : Good service

  • 3.9

    Very Good!

    What's Good: Good

    What needs to improve : Does not have lift facility

    Reason For Rating : Breakfast is excellent. Room was clean and we were happy to get an upgrade but the hotel does not have lift facility.

  • 4.0

    Very Good!

    What's Good: The location is best for first time visiters ...

    What needs to improve : Breakfast & some rennovation of rooms is required ... Breakfast was below standard level

    Reason For Rating : Adding food items .. Specially Jain Food Food Habits ... Overall experience is good

  • 4.7

    Excellent!

    Reason For Rating : Pleasant stay..Good staff..Nice location ...

  • 4.3

    Very Good!

    What's Good: Location

    What needs to improve : My room was on 3rd floor with no lift, i wasn't even asked if I was fine with the 3rd floor

    Reason For Rating : good service, good quality accommodation and best location

  • 3.9

    Very Good!

    Reason For Rating : Nice hotel

  • 5.0

    Excellent!

    What's Good: everything

    What needs to improve : nothing

    Reason For Rating : awesome place to live in excellent staff clean hotel would always

  • 4.9

    Excellent!

    What's Good: Nicely built and location

    What needs to improve : Cost may be little less

    Reason For Rating : Very comfortable stay....good location

  • 1.9

    Poor!

    What's Good: Only welcome drinks

    What needs to improve : old property, bed breakfast , small wash rooms

    Reason For Rating : needs to improve food quality

  • 1.4

    Poor!

    What's Good: nothing

    What needs to improve : Supervising staff is so rude and not supportive, room quality is not that good, food quality is going down day by day

    Reason For Rating : The supervising staff of the hotel is not supportive at all. I will never recommend this hotel to anyone. full of waste of money deal.

  • 3.4

    Average!

    What's Good: Location

    Reason For Rating : Rooms were pretty old. Paint was faded from all sort places

  • 4.1

    Very Good!

    What's Good: Location

    What needs to improve : Nothing

    Reason For Rating : Great experience

  • 1.0

    Poor!

    What's Good: Probably the location.

    What needs to improve : Everything apart from the location.

    Reason For Rating : It was not really a very good experience as I wasnt informed of the cab facility from airport to hotel and hotel to airport until last minute. The checkin time is 2 pm which is very unreasonable as chechout is even early ie., 10 am. This is very unfair and unjustified as why do they need 4 hrs for house keeping to clean. The service is average and the employees are very arrogent.

  • 1.6

    Poor!

    What's Good: only location

    What needs to improve : breakfast and rooms

    Reason For Rating : very old property and not cleaned

  • 5.0

    Excellent!

    What's Good: everything

    What needs to improve : nothing like that everything was ok

    Reason For Rating : over all good experience .nice service good food ultimate hospitality

  • 5.0

    Excellent!

    What's Good: Peace and clean

    What needs to improve : Mostly fine

    Reason For Rating : Support of staff,value of money,dekight food

  • 5.0

    Excellent!

    What's Good: it had a great hygiene first, second come to the person who are working there were very cooperative there we met a group "Akhil Bhartiya Sindhi Sangh" who were great and co-operaive too.. Location was too good for us to commute anyplace. KFC is just behind it. The reception staff, cab and bus staff were also nice.

    What needs to improve : Breakfast manager who were rude a bit on Feb,7th 2019 with us while asking for breakfast packing to next day..but it was okay

    Reason For Rating : it had a great hygiene first, second come to the person who are working there were very cooperative there we met a group "Akhil Bhartiya Sindhi Sangh" who were great and co-operaive too.. Location was too good for us to commute anyplace. KFC is just behind it. The reception staff, cab and bus staff were also nice.

  • 2.6

    Average!

    What's Good: Food

    What needs to improve : Rooms

    Reason For Rating : Rooms are very basic. Improve them.

  • 4.4

    Very Good!

    What's Good: Breakfast and swimming pool, large room, balcany

    What needs to improve : Service may be good

    Reason For Rating : Clean, service well, comfortable for family, location nice.

  • 3.7

    Very Good!

    What needs to improve : Overall good

  • 5.0

    Excellent!

    What's Good: Location is bes

    What needs to improve : Good

    Reason For Rating : Good for stay and enjoying

  • 2.3

    Poor!

    What's Good: Only the exterior of the hotel is good but the rooms are not maintained. Found ANTS and dirty bedsheets. Bathroom taps not working in proper condition.

    What needs to improve : ANTS found in bathroom, bedsheets dirty, water taps not functioning properly. Ac at 16 in the month of jan was not able to chill the room.

    Reason For Rating : A very untidy room was given to me. Had to argue with the manager for changing the room

  • 2.4

    Poor!

    Reason For Rating : Servise was not good

  • 5.0

    Excellent!

    What's Good: for Ambaince and buffet food

    What needs to improve : Looks

    Reason For Rating : good behaviar of staff and hotel Ambaince

  • 4.1

    Very Good!

    What's Good: Complementary services,location

    What needs to improve : Staff courtesy

    Reason For Rating : Staff could be little more courteous and serve with a smile Food ordered during dinner must be served on time

  • 3.3

    Average!

    What's Good: only location and staaf

    What needs to improve : location and staff

    Reason For Rating : need modernization in current availability, very old concept used

  • 4.6

    Excellent!

    What's Good: comfort

    Reason For Rating : nice facility

  • 1.0

    Poor!

    What's Good: Good hotel with cleaness

    What needs to improve : Nothing

    Reason For Rating : Good hotel

  • 4.0

    Very Good!

    What's Good: Good breakfast and accessibility to transport amenities etc.

    What needs to improve : many TV cahnnels do not come like TEn 3, Sony max etc. sports channel, had to go outdoor

    Reason For Rating : Hasle free booking etc.

  • 5.0

    Excellent!

    What's Good: Everything specially there premises services good bd breakfast and all

    What needs to improve : Nothing

    Reason For Rating : Superb hotel with great service

  • 3.7

    Very Good!

    What's Good: Location

    What needs to improve : Washrooms

  • 2.7

    Average!

    What's Good: Gala dinner and staff behaviour

    What needs to improve : Spa and some rooms door are old

    Reason For Rating : Gala dinner was nice rooms are old needs improvement bathroom smelly house keeping supervisor parashuram is good person helped me to change room good stay

  • 3.1

    Average!

    What needs to improve : Location

    Reason For Rating : Room service

  • 5.0

    Excellent!

    What's Good: Awesome

    What needs to improve : Rooms

    Reason For Rating : Awesomw

  • 5.0

    Excellent!

    What's Good: Staff

    What needs to improve : Ok ok

    Reason For Rating : Good

  • 4.4

    Very Good!

    What's Good: Staff

    What needs to improve : Good hotel

    Reason For Rating : Good

  • 5.0

    Excellent!

    What's Good: Location

    What needs to improve : Nothing to dislike

    Reason For Rating : Awsome property with nice location,no chance for bad rating

  • 5.0

    Excellent!

    What's Good: Room

    What needs to improve : Nothing

    Reason For Rating : Thanks

  • 4.0

    Very Good!

    What's Good: Please change the chek in and chek out time bcz those who came through flight what they people do..all return flight timing is after 5 to surat, baroda, ahmedabad

    Reason For Rating : Chek out time is not good atleast 12:30 you have to give

  • 4.3

    Very Good!

    What's Good: Outdoor area

    What needs to improve : Staff is late

    Reason For Rating : Good ambience

  • 4.3

    Very Good!

    What's Good: Cleanliness

    What needs to improve : Nothing

    Reason For Rating : It was an awesome experience

  • 4.0

    Very Good!

    Reason For Rating : ..

  • 4.0

    Very Good!

    What's Good: Location and amenities

    What needs to improve : Reception staff behaviour

    Reason For Rating : Nicely located with amenities

  • 4.4

    Very Good!

    What's Good: Location

    Reason For Rating : Great experience

  • 4.0

    Very Good!

    Reason For Rating : Superb set

  • 4.1

    Very Good!

    Reason For Rating : As usual good service

  • 4.0

    Very Good!

    Reason For Rating : Osum place great hoapitality

  • 3.7

    Very Good!

    Reason For Rating : Good property. Bathroom bit small. Breakfast good... Ovrerall good

  • 4.0

    Very Good!

    Reason For Rating : Great experience, closer to beach also.

  • 3.9

    Very Good!

    What's Good: Proximity and family friendly place.

    What needs to improve : There are few rooms which needs to be renovated on immediate basis. Apart from that a good hotel.

    Reason For Rating : This is my 3rd time I checked in this hotel. Nice place in terms of rooms cleanliness guests easy availability of many promitant places. Overall a good experience for the 3rd time.

  • 4.6

    Excellent!

    What's Good: Nice stay n good hotel

    What needs to improve : N/A

    Reason For Rating : Good hotel but check out time must be 12 noon due to v pay rent for 24 hours

  • 3.9

    Very Good!

    Reason For Rating : Very good service

  • 4.1

    Very Good!

    What's Good: Location and staff

    What needs to improve : Cleanliness

    Reason For Rating : Good location and very good staff. Bit old property but overall we were happy with overall experience

  • 1.0

    Poor!

    What's Good: nothing

    What needs to improve : every thing

    Reason For Rating : very very bad hotel to stay.not satisfied.

  • 4.6

    Excellent!

    What's Good: Rooms

    What needs to improve : Food Quality

    Reason For Rating : Really great expirence

  • 4.3

    Very Good!

    What's Good: pool ,staff, services, airport pick up

    What needs to improve : nothing

    Reason For Rating : hotel neelam the grand is perfact hotel for stay in goa .

  • 2.9

    Average!

    What's Good: Swimming pool and breakfast

    What needs to improve : Room facilities are not good many equipments are not working properly

    Reason For Rating : Welcome the customer at reception at least water provided by waiters I changed 4 room every room has problem so when provide room staff should check room and all facilities are available in room freeze geyser hairr dryer and ac not working swimming pool don't mandatory swimming costume

  • 5.0

    Excellent!

    What's Good: Food was excellent

    What needs to improve : Nil

    Reason For Rating : Had a pleasant stay, Great food with excellent hospitality by the restaurant people. Enjoyed the three days of stay with Neelams variety of dishes.

  • 3.1

    Average!

    What's Good: Swimming pool was good.

    What needs to improve : Too many mosquitoes in the room, no kids channel available on television.

    Reason For Rating : Too many mosquitoes in the room, no Kids channel available on the television.

  • 5.0

    Excellent!

    What's Good: Rooms

    What needs to improve : Liked everything

    Reason For Rating : V good

  • 3.9

    Very Good!

    What's Good: Gesture

    What needs to improve : Infrastructure of room

    Reason For Rating : Good to stay there local market & beach is closer But infra is old. Needs some upgrading.

  • 4.3

    Very Good!

    What's Good: Location, Room Service

    What needs to improve : There should also be buffet system for lunch and dinner

    Reason For Rating : Excellent Service, Food Quality is Good.

  • 4.0

    Very Good!

    What's Good: food

    What needs to improve : nothing

    Reason For Rating : Good

  • 4.7

    Excellent!

    What's Good: Ambience

    Reason For Rating : Most comfortable

  • 5.0

    Excellent!

    Reason For Rating : Pleasant stay

  • 5.0

    Excellent!

    What's Good: Ambience, food, service by staff.

    What needs to improve : Rooms looked a bit small.

    Reason For Rating : Very very nice place to be in.

  • 4.4

    Very Good!

    What's Good: Location

    What needs to improve : Room service

    Reason For Rating : Nice environment and location for all beaches.

  • 4.7

    Excellent!

    What's Good: Hospitality and staff behaviour.

    What needs to improve : The restroom doesn't have proper ventilation.

    Reason For Rating : I stayed here for 4 nights. The complementary pickup and drop facility to the airport provided in extremely comfortable vehicles and was very professional. The breakfast buffet was good in taste and vast menu covered like north indian, south indian and English breakfast. There were two bad experiences, which I would like to share. 1) There was a elevator breakdown for more than 24 hours and I was staying in third floor. Though the staff was polite enough and counselled me well. 2) There is no proper ventilation in the rest room and stinks for long if you don't keep the doors opened for ventilation. For these two reasons I am giving it 9 points otherwise, it deserves full points.

  • 2.1

    Poor!

    What's Good: Near to market

    What needs to improve : Everything else is not satisfying

    Reason For Rating : Not maintained unmanaged rooms

  • 4.1

    Very Good!

    What's Good: Location

    What needs to improve : Room size

    Reason For Rating : Good service

  • 4.0

    Very Good!

    What's Good: Location and hospitality

    What needs to improve : None

    Reason For Rating : Good hospitality, hygienic, kids friendly, good location

  • 4.6

    Excellent!

    Reason For Rating : It's awesome hotel.. Good service n all.

  • 4.9

    Excellent!

    What's Good: Clean and well maintained. Staff is friendly

    What needs to improve : Hotel checkin time is not condusive. Hotel check in time and chexk in time on yatra.com are not same. Very annoying. Yatra.com this is simply not good at all.

    Reason For Rating : Proximity to lot of key places to visit in Goa. Hotel is clean and facilities are good

  • 4.1

    Very Good!

    What's Good: Breakfast and location

    Reason For Rating : Best Hospitality

  • 4.7

    Excellent!

    What's Good: Ambience

    What needs to improve : Travel desk

    Reason For Rating : Very spacious rooms. Service is good.

  • 3.6

    Very Good!

    Reason For Rating : It's a nice stay. Good place for your family vacation.

  • 5.0

    Excellent!

    Reason For Rating : Very good hotel

  • 4.9

    Excellent!

    What's Good: Service

    What needs to improve : Nothing

    Reason For Rating : Unbelievable

  • 5.0

    Excellent!

    What's Good: Staff was corporate

    Reason For Rating : Very good experience

  • 5.0

    Excellent!

    What's Good: Location

    Reason For Rating : Nice service and location

  • 3.0

    Average!

    What's Good: location

    What needs to improve : facilities

    Reason For Rating : Location is only good. Poor facility. using staircase for most buildings, pool not working for long. Not a comfortable stay

  • 4.9

    Excellent!

    What's Good: Location, calm, clean, good food, good staff, overall good.

    What needs to improve : Being a big hotel service is slow, tax and items prices are heavy.

    Reason For Rating : Good one

  • 5.0

    Excellent!

    What's Good: Room service

    What needs to improve : Nothing

    Reason For Rating : Good room service and amenities

  • 1.3

    Poor!

    What's Good: Nothing special as its 2 star hotel not 4.

    What needs to improve : Always bad smell in Room. No free RO water you need to pay per bottle. You will get only 350ml free bottle on daily basis post consumption of it you will be charged. No parking facility when you rented White Board number plate Goa rented bike or car. For availing pick up and drop facility you need to fight with them prior 3 days else you won't get. Bathtub not available. Limited free chai and coffee on daily basis. Overall I would rate 1 star hotel not 4.

    Reason For Rating : Always bad smell in Room. No free RO water you need to pay per bottle. You will get only 350ml free bottle on daily basis post consumption of it you will be charged. No parking facility when you rented White Board number plate Goa rented bike or car. For availing pick up and drop facility you need to fight with them prior 3 days else you won't get. Bathtub not available. Limited free chai and coffee on daily basis. Overall I would rate 1 star hotel not 4.

  • 5.0

    Excellent!

    What's Good: Room and staff is good

    What needs to improve : Swiming pool is very deep

  • 4.3

    Very Good!

    What's Good: Location and ambiance .

    What needs to improve : In room floor was not very clean and low light arrangements.

    Reason For Rating : It's a good hotel , very close to calngut beach but personally I feel it's price wise quit expensive but overall good experience specially food was very nice breakfast was superb.

  • 4.7

    Excellent!

    Reason For Rating : More coupons

  • 4.9

    Excellent!

    Reason For Rating : Perfect in all ways....

  • 3.0

    Average!

    What's Good: Location is only plus point.

    What needs to improve : Non smiling staff, hotel was very silent,rooms were average n som bulidings were without lifts..at this rate we get several other beter options in dame location...overall an average hotel

    Reason For Rating : Varieties in breakfast shoulb b more some different juices n bun cakes shud b added..som entertaining events shud b organised

  • 5.0

    Excellent!

    Reason For Rating : Best Experience

  • 2.7

    Average!

    What's Good: Location

    What needs to improve : Hotel was quiet..staff was not attentive n not smiling...presentation at breakfast was not upto mark

    Reason For Rating : Som musical events shud b there in evenings...as hotel looks quiet n boring kind...light shud b more around n outside at hotel as it was too dark...some cakes n varieties of juice shud b added

  • 4.1

    Very Good!

    What's Good: Infrastructure

    What needs to improve : They do not allow guest to come inside the hotel

    Reason For Rating : Overall good experience

  • 4.3

    Very Good!

    What's Good: Great bed clean, good facilities

    What needs to improve : Lousy service, room view

    Reason For Rating : Service is very lousy... Not bad but lousy

  • 5.0

    Excellent!

    What's Good: Calangute central

    What needs to improve : Check in time

    Reason For Rating : Service

  • 1.0

    Poor!

    What's Good: Never

    What needs to improve : Plz. Request one stay neelam seen the hotel result you

    Reason For Rating : Neelam the grand glitz Dufer hotel in GOA very badly room

  • 5.0

    Excellent!

    Reason For Rating : Nice property at the location. Rooms were nice and service was great. Everything was nearby. Thanks to the management.

  • 2.0

    Poor!

    What's Good: No

    What needs to improve : No

    Reason For Rating : No good sarvice

  • 3.6

    Very Good!

    What's Good: Location

    What needs to improve : Swimming pool is under maintenance

    Reason For Rating : Too expensive even in off season

  • 2.0

    Poor!

    Reason For Rating : Need to work on service, its really bad

  • 5.0

    Excellent!

    What's Good: Everything

    Reason For Rating : Big Rooms, Great Location, Nice Food, Great Pricing.

  • 4.9

    Excellent!

    What's Good: Nice and comfortable stay at cheaper rate.

    What needs to improve : Lift not available in the block where I stayed.

    Reason For Rating : Stay in hotel was awesome , we really liked it. Hotel being at the central location helped us to move around GOA very easily. Breakfast provided by the hotel was plentiful and tastier. Since we stayed in hotel for 3N/4D, it also provided free pick-up and drop from Airport which saved at least Rs.2500 of my pocket. We got a free-upgrade from Deluxe Room to Deluxe Room with Pool View , however as Pool is undergoing renovation , it didnt make any difference :), I appreciate hotel's gesture though.

  • 4.6

    Excellent!

    What's Good: I just loved my room.

    What needs to improve : I had to climb 3 floors. No lift. I stayed at B wing room 32.

    Reason For Rating : Place was too gud. I wud definitely visit again.

  • 5.0

    Excellent!

    Reason For Rating : Good service and clean rooms

  • 4.1

    Very Good!

    What's Good: Location

    What needs to improve : Ground floor rooms

    Reason For Rating : I stayed earlier also.

  • 5.0

    Excellent!

    What's Good: location and the service

    What needs to improve : there is no anything which I didnt liked

    Reason For Rating : Great experience

  • 4.9

    Excellent!

    What's Good: Excellent for family staying

    What needs to improve : We stay 2adults and 2 children Extra bed not arrange

    Reason For Rating : Worth of cost and good rooms and good food.

  • 4.7

    Excellent!

    Reason For Rating : Amazing

  • 2.7

    Average!

  • 4.7

    Excellent!

    What's Good: Service

    What needs to improve : Nothing

    Reason For Rating : It was awesome had a nice stay service good from yatra nd from hotel aswell

  • 4.9

    Excellent!

    What's Good: Room was clean and tidy

    What needs to improve : There was nothing that I dont like about hotel

    Reason For Rating : I had booked the hotel for 5 nights and that was awsome, as per my point of view the service of hotel was very good

  • 3.9

    Very Good!

    What's Good: Room

    What needs to improve : Not much variety of food

    Reason For Rating : Hotel can increase the food variety

  • 4.7

    Excellent!

    Reason For Rating : The hotel ambience is very good .

  • 4.3

    Very Good!

    What's Good: Location & Food

    Reason For Rating : Overall all good

  • 3.1

    Average!

    Reason For Rating : Room is not up to mark, television is not working

  • 5.0

    Excellent!

    Reason For Rating : Very good

  • 2.6

    Average!

    What's Good: The location their staff and food,

    What needs to improve : everything apart from what I like

    Reason For Rating : The Location of hotel is very good, and food is also very delicious, but the service of hotel is pathetic, they will without intimate can give the room on 3rd floor where lift facility is not there, apart from this cleaning of room is happened after 2pm, service staff are nice and co-operative but manager of their are not at all good, over all experience of mine is ohk just because of the hotel location and food. my suggestion is that when you are charging a huge amount for service, then excellent service should be there

  • 4.7

    Excellent!

    What's Good: Location & Comfort

    What needs to improve : Service Request

    Reason For Rating : Happy with stay & room upgarde.. but not happy with service team staff, we requested for Cake only on my Sister's birthday but no positive action taken from hotel's team

  • 4.7

    Excellent!

    What's Good: Service

    What needs to improve : Little bit renovation is required

    Reason For Rating : Nice and comfortable stay Staff was courteous and helpful

  • 4.3

    Very Good!

    Reason For Rating : The waiter and house keeping staff is more professional than the ladies on reception.They even dont know how to manage the billing the handling the customer and your billing process should be more flexible(arranging of food bill and etc). Swimming pool should be more clean.

  • 3.3

    Average!

    What's Good: Food and drinks reasonable and worth

    What needs to improve : Staff at reception

    Reason For Rating : Lemme start with positive feedback- pick and drop service was good , cleaning boy and waiters were friendly , main reason of giving 5 out 10 is FOOD , food was very well cooked and tasty , food and drinks 100% worth swimming pool was 7/10 and now negative feedback - no bright lights in room very depressing dark rooms (yellow bulbs only ) reception staff very rude not at all professionals , when you call at reception they will say they will call u in 2 mins and you have to call twice in 20mins then they will resolve your query. So it was 50-50

  • 4.9

    Excellent!

    What's Good: Room service

    What needs to improve : late check In

    Reason For Rating : awesome

  • 3.0

    Average!

    What's Good: Location and newly built rooms

    What needs to improve : Room service, daily maintenance

    Reason For Rating : Room service could have been better,

  • 3.3

    Average!

    What's Good: Room size

    What needs to improve : If you book through app be prepared to get the road side looking room. Food is below par and expensive which doesn't make sense. Wi-Fi is available only in lobby and swimming pool which is awkward. (We live in 21st century). Wi-Fi is a necessity not a luxury anymore.

    Reason For Rating : No Wi-Fi in the room. Wi-Fi is available only in lobby or swimming pool. They charge for even a plate or spoon ordered in the room because outside food is not allowed. Ridiculous. Drop facility incharge are supportive but they behave like a transporter rather than a hotel staff.

  • 4.4

    Very Good!

    What's Good: Location

    What needs to improve : No lif5 for premium rooms

    Reason For Rating : Maybe just do up the place a bit. It is old property so a bit of painting or just spruce it up ..... just give it a face lift.

  • 4.6

    Excellent!

    What's Good: Location & hotel

    What needs to improve : Checkin timming

    Reason For Rating : Good location and hotel is good.

  • 1.0

    Poor!

    What's Good: Nothing

    What needs to improve : The horrible experience started as soon as we reached the hotel. First they didnt allow yhe car to park in their premises neither helped to park some where else. Secondly they didnt allow to check in till 2 o clock inspite we being reaching there just 1 hr before. Thirdly after chek in they gave us such a horrible room. Whole room was smelling of toilet. No lights. It was no less than a jail room. After complaining they changed the room after their sweettime. Bed was like a third grade hotels bed. Too much rules every where. It was like we have booked a hostel. No airport drop facility at night. Had to run here and there for taxi for airport. Later on came to know that the taxi union outside have a nexus with the hotel hence the hotel dows not provide parking facility and taxi at night. There was so many cracks in on the wall and in the washbasin that we felt like were living in a cheap road side hotel. I will never recommend this third class hotel to any one.

    Reason For Rating : The horrible experience started as soon as we reached the hotel. First they didnt allow yhe car to park in their premises neither helped to park some where else. Secondly they didnt allow to check in till 2 o clock inspite we being reaching there just 1 hr before. Thirdly after chek in they gave us such a horrible room. Whole room was smelling of toilet. No lights. It was no less than a jail room. After complaining they changed the room after their sweettime. Bed was like a third grade hotels bed. Too much rules every where. It was like we have booked a hostel. No airport drop facility at night. Had to run here and there for taxi for airport. Later on came to know that the taxi union outside have a nexus with the hotel hence the hotel dows not provide parking facility and taxi at night. There was so many cracks in on the wall and in the washbasin that we felt like were living in a cheap road side hotel. I will never recommend this third class hotel to any one.

  • 5.0

    Excellent!

    What's Good: Service

    What needs to improve : Rooms could have been better

    Reason For Rating : Had a pleasant stay in hotel booked through yatra

  • 4.1

    Very Good!

    What's Good: Room space, location

    What needs to improve : Breakfast, old property, rude staff

    Reason For Rating : Negatives - Breakfast is not good, less services, looks old property, high restrictions. Positives- Spacious room, cleaned room, good location

  • 4.0

    Very Good!

    What's Good: Ambience

    What needs to improve : Absence of Lift

    Reason For Rating : I am satisfied with my experience with Yatra.

  • 4.6

    Excellent!

    What's Good: Food and hospitality

    What needs to improve : Staff and location

    Reason For Rating : Sharing my experience

  • 5.0

    Excellent!

    What's Good: Everything

    What needs to improve : Nothing as such

    Reason For Rating : Amazing ambience and hospitality. Thank u so much :)

  • 4.6

    Excellent!

    Reason For Rating : Excellent service

  • 5.0

    Excellent!

    Reason For Rating : Very good

  • 2.0

    Poor!

    Reason For Rating : no online information about premium vie and due to this hotel gave back side view room which is worse . no bathtub which was shown in online photos.

  • 4.9

    Excellent!

    Reason For Rating : Good family environment. Hygiene and well maintained

  • 1.6

    Poor!

    What needs to improve : Room service, housekeeping, room view. I was allotted the back most room on the property with no view at all.

    Reason For Rating : The hotel staff and their room service was pathetic. Never going to Neelam the grand again. The room had no view at all..just a back road view with a garage. Not worth the money they charge.

  • 4.3

    Very Good!

    Reason For Rating : Recepetion staff was not good. The welcome I was expecting in 4 star it was not accordingly.

  • 2.6

    Average!

    What's Good: Location

    What needs to improve : Behavior

    Reason For Rating : Yatra is good,

  • 4.0

    Very Good!

    What's Good: nice location

    Reason For Rating : Easy to book

  • 3.9

    Very Good!

  • 3.6

    Very Good!

    What needs to improve : WI FI WAS NOT ACCESIBLE JUST IN COMMON AREAS WHICH CUTS OUR ACCESIBILITY WITH THE WORLD.

  • 4.0

    Very Good!

    What's Good: Location, reasonable price & free pick up and drop facility

    What needs to improve : Nothing

  • 5.0

    Excellent!

  • 5.0

    Excellent!

  • 5.0

    Excellent!

  • 4.0

    Very Good!

    What's Good: Location

    What needs to improve : Check inn time

  • 2.1

    Poor!

  • 4.1

    Very Good!

    What's Good: Location, food, pick up drop facility

    What needs to improve : Nothing

  • 4.0

    Very Good!

    What's Good: Pick up & drop service

    What needs to improve : It's good... Overall had a great time

  • 3.4

    Average!

    What's Good: Swimming pool

    What needs to improve : House keeping

  • 4.9

    Excellent!

    What's Good: Overall it was very good

    What needs to improve : Breakfast was not included in the package

  • 4.0

    Very Good!

  • 4.0

    Very Good!

  • 4.0

    Very Good!

  • 4.0

    Very Good!

    What's Good: Being a hotel it would be preferable to have lift in the hotel

  • 5.0

    Excellent!

    What's Good: it is very good hotel and very nice staff and good food and good location

  • 4.7

    Excellent!

    What's Good: Had a wonderful time with family , rooms are clean and spacious. The hotel is well located close to baga and calungate beach , very good value for money.

  • 2.3

    Poor!

    What's Good: The Location is Excellent, However the service of the staff is very poor.

  • 4.3

    Very Good!

    What's Good: Overall a very nice and clean place ...stayed for 3 nights with family ...food is also very good...

  • 3.7

    Very Good!

    What's Good: Good

  • 5.0

    Excellent!

  • 4.7

    Excellent!

    What's Good: 1. If any traveller wants to overstay, he should be charged the tarrif on the same rates as charged while online booking. But Hotel charges hefty amount. It should be taken with hotel.

  • 1.7

    Poor!

    What's Good: Hotel was ok but it was a very bad experience - in a 4 star hotel staff was not cooperative on following points: They didn't allowed one of my guest in the room, he was came for a small meeting My flight was at 4:30 and their check out was 10 Am so I requested them that we will leave after 2 hours means 12 but they denied. In hotel restaurant we ordered veg biryani and we received biryani with stone in that. I can't expect that kind of mistakes from a 4 star hotel.

  • 5.0

    Excellent!

    What's Good: It was a great experienc. Had a good time with my family.

  • 1.3

    Poor!

    What's Good: Front office staff were rude.despite of 12 noon check out .I was forced to checkout at 10 am

  • 3.0

    Average!

    What's Good: There is No ample parking space for vehicles for so many rooms. Its hell to park & remove our vehicles. Nearly 2 hours a day will be spent on an average only for doing this.

  • 3.7

    Very Good!

    What's Good: The hotel is located on an amazing location in calangute. everything is walking distance. we had a baby so we couldnt walk but we hired a car. best part is good value for money. however food is not great. i didnt like it too much, nether did my wife. and when we asked to sterlize baby bottles, they sterlized in unclean water. I should have went inside the kitchen and controlled it but!! But overall, staff is really good. room service is very timely. location is the best. cleanliness also ok. good for family. only thing have to be sure there are no lifts so try and take a room on the ground floor or first floor.

  • 2.7

    Average!

    What's Good: Stay was OK but one female receptionist was very rude.

  • 3.3

    Average!

    What's Good: The rooms are quite spacious and good. My only complaint is that at the time of booking, it shows that the rooms have free wifi but on reaching the hotel, we get to know that internet access is only available in the lobby. For a working professional, it was waste of money for me.

  • 4.0

    Very Good!

  • 4.3

    Very Good!

    What's Good: great hotel....go for it

  • 1.0

    Poor!

    What's Good: The rooms were not clean on first place on getting the rooms changed after talking a supervisor, the services were very poor. The hotel stay and location was nice but every staff working there just promises but dont deliver anything. I ordered 2 bottle of water and they said in five min but no body turned up. They refused to give extra glasses, i had to go downstairs talk to reception and then they gave, they refused to give a lemon when my colleague was puking, i told them charge me but they refused to gave and lastly just to heat the food in microwave they charge 85 which was unbelievable

  • avoid at all the cost

    by rounakj2017 on January 2, 2019

  • take rooms on higher floor

    by vinita201 on November 6, 2018

  • Dont go for rooms near to swimming Pool

    by fun_lover on September 5, 2018

  • Ask for a pool facing room, avoid ground floor.

    by anne5130 on April 2, 2018

  • Pool View rooms

    by TrravvelIndia on February 9, 2018