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Mon, 02 Nov – Tue, 03 Nov (1 Night) | 1 Room | 1 Guest
by JITENDRA on Jun 22,2019
What's Good: Simply great
What needs to improve : Nothing that I can point out
Reason For Rating : Very nice hotel and people manning it
by guest on May 05,2019
What needs to improve : Checkin was a tedious process. made us wait for 25 mins. But overall great experience
Reason For Rating : Very Nice property. The nearby construction is sometime a headache though
by Madhuri on Jun 20,2018
What's Good: Sevice and Comfort
What needs to improve : Nothing
Reason For Rating : Wonderful Service and truly 5 Star
Amazing stay experience with perfect balcony view
by abhinav S on
It was my wife's Birthday, I planned a surprise for her. Thanks to Nidhi(from ITC Kohenur) who helped me plan her Birthday surprise in such a beautiful way. The stay was pleasant and safe as usual. Room had a b'ful balcony with Lake view which is like cherry on top. Yi jing and Dampukht was awesome for dinner.
Safety and Luxury under one roof
by ChalaakLomdi on
ITC as the brand name suggests has been the benchmark and epitome of Indian hospitality industry. This year my last stay was at Gardenia in March and now in ITC Kohenur. At this property, I was greeted with a smile by the security team at the main entrance and then welcomed by Raghuvendra at the entrance of the hotel lobby who took our temperature but I could still see that bright welcoming smile on his face behind the mask. We are all adapting to the new normal, there was no valet and I parked my car in the cellar. Came back, got my bags sanitized and tagged. In the lobby, I was greeted by Neidhi. Neidhi was kind enough to tell us that the swimming pool and spa is closed, got the documentation done. As I booked the room a few minutes ago before we stepped into the hotel, we were offered tea at the Golkonda pavilion. Thanks to Neidhi for making sure we have our morning breakfast before we move to the room. IRD team: Jamshed and Chirag were the one's who were taking care of our back to back orders as me and wife were on back to back office calls. One time we were just talking about eating something and got the suggestions from these folks. #GoingExtraMile Butler Service: zohaib from butler service was always making sure he communicates all the food preparation asks to the kitchen #Communication Housekeeping: I forgot the name of the lady who made our room but she was always on her toes to make sure we have all the amenities in the room #Diligent Golkonda Pavilion: starting with Hemant and Mahil, managing the crowd and seating arrangements when the number of tables are limited due to Covid-19 precautions. There was one instance when my wife requested for tea (and had disconnected a call a minute ago saying she will on the zoom call) and Merina was collecting the used dishes. The buffet was closed so she went ahead and asked a colleague of hers to get tea for my wife ASAP. Pankaj, Suresh, and Gautami, this trio makes a great team. Serving close to 8 tables, taking orders, serving food, checking on customers, getting feedback, and what not. As per the F&B standards and current crunch in resources, the Golkonda pavilion team has set some new benchmark for others. Handling hungry guests during breakfast buffet hours is not an easy task #AlwaysHustling Front Office: i am glad to see that the team has taken our feedback positively and a big shoutout to Sweedle, Siddharth, and Neidhi for being so calm and being patrons of ITC brand standards. Abhinav also helped me with my query about luxury hours. #GetItDone Chefs: now about the unsung heroes from my stay. I have not met you neither do I know your name but the food that was served, the preparation, the way it was presented, it was simply AWESOME! You folks are the true heroes who are working behind the curtains. #HardcoreEfficiency I am yet to check-out but I am sure, I will have a brilliant experience with that as well. I know things are new for all of us as guests and with the team at ITC Kohenur too, this is the new normal. I would like to thank the management and the staff for taking good care of us and taking all precautionary measures for our safety. #StandForSafety P.S.: Read my TripAdvisor profile bio for a good laugh: ChalaakLomdi
Carrying the tradition of Hyderabad
by Gowthamtlaganeni456 on
The room I got is a balcony view to the lake which is a beautiful scene and the hotel room so luxurious and cozy, the breakfast buffet we had here is very delicious and full of varieties. I really like the way they are maintaining all the necessary precautions for health and hygiene in terms of food safety and room cleaning.
Worst possible service
by rahulgaddipati86 on
The worst possible service by ITC Kohenur today. Had been a regular visitor to this property Pre Covid and a ITC loyalist. Pleased my food order at 6.48PM and I got confirmation emails telling me to come pick up at 7.41 and 7.48 PM for 2 orders. I was there by 7.50PM and theyre was firstly no Porch area for food pick up. Informed the guy in the reception about my delivery and the guy said he would check. At 8.15PM when I strongly asked again the F and B manager said he would check and got back to me saying he would need 5 to 7 more minutes and I said I would leave after 7Minutes. I left after 10 minutes from the hotel and no one called. I had called the given Concierge number twice and he didnt answer the call and didnt have the courtesy to call back atleast. Do you really want spect people to wait in your lobby for 40 minutes after the mentioned delivery time during these Covid times, what kind of a bloody service is this I will never return back here to order food and I request tou also to do the same All these time I could see Swiggy and zomato orders being delivered My agony was because I ordered on the ITC app which is useless I guess the hotels service as a whole is utterly useless and irresponsible I have asked them to deliver my food home now Lets see how it does arrive and at what time I want a complete refund for the order and compensation for spooling my weekend evening
by alanpI4634JW on
Smooth check-in. No problem with the food and room. City view is fine. I think I would prefer to stay at itc kohenur if I have to choose again in hyderabad. In covid times completely reliable with exceptional hygiene.
Lake view rooms are nice
by abhinav S on October 17, 2020
all the rooms are good but rooms facing lake have better view.
by Raju D on September 20, 2020
Room facing the New Bridge and the Lake is amazing... and worth your money
by dbabjinaik1978 on September 12, 2020
Book a Balcony Room instead to enjoy the beautiful view and may be enjoy your coffee/tea by yourself in calmness.
by rohanmahipal on August 22, 2020
Quiet Peaceful & accessible
by Sunita_shah on March 16, 2020