Tue, 25 Feb – Wed, 26 Feb (1 Night) | 1 Room | 1 Guest
Expat Sparsh, Naldhe Village, 2km from Kashele Village, Karjat - 410201, District Raigarh, Maharashtra., Karjat , 410201 | Show on Map
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by PritiJolly on
What does one book a hotel for? Amongst all other personal reasons and preferences, Im pretty sure comfort and hospitality are what we expect as basic starters, dont we? Well then, with this property, DONT! Someone like me who loves villas and chalets over resorts which are room in building like structures, was ecstatic to view this property here on Tripadvisor. It look nothing less than simple, yet perfect. But to our (my friends and my) surprise, there were so many basic hospitality and comfort elements missing. Before i get into the truckload of bads, here are some goods: 1 - Absolutely mind blowing property, beautifully maintained, well managed. The attention to details in certain areas and cute lil surprises like flowers and little canopies and beautiful looking chalets, was such a delight. 2 - The food during lunch and dinner was ok, but the breakfast next morning was such a saviour and just wonderful. We had our full. 3 - the rooms are nice and big and i love the greenery around. 4 - Although the eating area was quite a distance, the walk was lovely. (I personally love walking and exploring and appreciating nature en route) Ummm i guess thats about it. The depressing bads are quite a read, grab your coffee/popcorn plz, Here we go: 1-They do not provide room service. Which they did inform us about but what they didnt tell us is that there wont be ANY sevice. We were 4 friends and were provided just two towels. How do we ask for more? ...THE ORDEAL... Call on the number provided (resident manager). Ok, so we try calling, but tadaaaa..NO NETWORK. One if our phones managed to cut through network and then what happens..tadaaaa..the resident managers number is our of coverage area So, what did we end up doing? Oh we had to choose between either walking up to the reception which is almost a KM away, or drive there..to ask for I repeat..TWO TOWELS. 2 - No tea/coffee/milk powder sachets in the room. How do we ask for some? Refer THE ORDEAL above. 3 - oh this one is lethal.. NO CHAI OR SNACKS IN BETWEEN LUNCH AND DINNER. No no no Im not talking about the meals included part of the ordeal, Im talking about NO FOOD. NO SNACKS, NO NOTHING! What does one fo after a dip in their pool (which is actually really nice by the way..like i said, excellent property) So, what did we do? The boys went out (poor things didnt even take a shower after pool time) and managed to get some chai in a packet with some bhajiyas. Now, dont get me wrong, all this going out and getting stuff is not the problem, we all do that oftentimes, its the NON-AVAILABILITY of absolutely ANYTHING that baffled me. 4 - the power kept tripping next morning (Sunday morning) around 7:30am onwards. Thankfully we slept early so we all woke up around that time but hello, its a HOLIDAY and people like to take it easy and not trip over tripping electricity. Sort it quick, or atleast apologise for the inconvenience at checkout. (Which was obviously not at reception because.. read THE ORDEAL above) 5 - which brings me to another point, we didnt have anyone come and ask for any assistance whatsoever needed throughout the 24 hour stay, but at check out, we had them knock 15 mins before 12pm. Applause plz, yes. 6 - The Pool fiasco. So, a big group of boys who i saw playing cricket and some other games out at play areas, came marching towards the pool area (lovely pool again) and get in the pool with those same stinky (oh please dont tell me sweat has an aroma of flowers or something), sweaty clothes. ALL OF THEM IN ALL THEIR NON-SWIM WEAR. Which means they were in with all their inners on too. Im sorry, what? The 4 of us friends had just started having a good time and bam! The sweaty army of boys ruined it. Again, its obviously not the quantity of the boys, its NO RULES AND ABSOLUTELY NO ETIQUETTES AND NO RESPECT FOR PEOPLE who are also there to enjoy and have a memorable weekend. Disgusted, i moved out of the pool. I went to the reception and asked if the boys were staying at the property, to which i got yes as a reply. Did I believe that? No. Did the person at the reception even try to ask what the problem was for which we walked all the way there? No. 6 - All in all, like Ive mentioned earlier in this super long review, the property won my heart, but the staff and the hospitality/service,, broke it. They didnt make us feel comfortable or relaxed, were were on our own (not in a fun good way at all). Dont think i would want to ever go back there again or sadly, even recommend this place to anyone. Oh and what is it with the (so called) staff not speaking hindi? Anyway, thats it i guess. It saddens me to see such a beautiful property being such a waste.
by Tejas1982 on
Directly coming to the point there were 3 lizards in my friends room & one in mine. There were spider web all over the rooms & spiders crawling on the bed. When we asked them to clean our rooms perfectly while we go for lunch, but while we came back the rooms were in the same condition. Tripvillas who is looking after this property are unprofessional & are only concerned with the money they r pocketing by giving this kind of rooms and service. We actually went to police station to complain about them as one of their staff was trying to show us the muscle power. The officer said this resort has 8 complains against them in the police station. Every 5 mins the power used to go & their inverters too were not charged to run the fan. If the property reverts on this review then I request Trip Advisor to open a window where we can reply back to those revert.
by MichaelD11116 on
Family outing with our pet Cookie. Great venue for a quiet, relaxed & peaceful short break. Decent accommodation, good ambience, good service and excellent food. The club house which is affair distance away from the chalets offers all facilities. Those glued to their cell phones and the idiot box will welcome the break view lack of mobile signal and connectivity. All on all a pleasant enjoyable short break. if your a teetotaler fine else carry your own poison which is permitted. Cheers!
by harsharan_2622 on
The location is great and a fantastic area for weekend getaway. The Chalets were clean; spacious and located in a quiet atmosphere enough to be relaxing. The space has game zones for indoor as well as outdoor activities and it serves delicious food. The staff members specially Dhananjay and Ali were very attentive and supportive.
by 3shahfas on
We had visited in dec month and it was a good experience with sparsh resorts...it has fantastic challets and indoor game activity...But thr is no mob network and no landline in chalets to communicate with... I would suggest to visit after rainy season to have wondeful view.
by MichaelD11116 on March 13, 2019
by anuj9000 on August 7, 2018
by SantoshS1757 on November 8, 2017
by phangekar on January 11, 2017
by ramyaquehin on November 27, 2016
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