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Thu, 28 Jun – Fri, 29 Jun (1 Night) | 1 Room | 1 Guest
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by Anindya on Apr 27,2018
What's Good: i like beautiful picture of hotel
What needs to improve : reception, food, room service etc
Reason For Rating : very poor service & communication, no extra attention for tourist
by Mrs Manjima Dutta on Jul 08,2015
What's Good: The worst experience of my life. when i entered the reception desk i found that the ac was off, there was no one to collect my luggage to the room, there was no one in the room service, house keeping, restaurant and bar to pick up my call. There was all total 21 rooms in the resort and all are vacant without any customers. The worst part is that i ordered 1 plate tandoori chicken for snacks and they replied that its not the season for tandoori chicken so its not available. The worst resort in kaziranga with wastage of money..
by guest Roychowdhury on Apr 28,2015
by Balasubrahmanyam on Jan 14,2015
What's Good: Great experience. Only negative was......one morning I realised that there was not a drop of water and tried calling up the reception but no answer. Then I personally walked over to the reception and found no one there. Other guests were also frantically calling. But I met the manager and soon the problem was sorted out. If this is considered an aberration rest of the stay was awesome including food.
by roysanjoy9 on May 14, 2018
Though properly was good but amenity & service were poor.You must improve .You should introduce activity.Swimming pool & gym should be make usable. Intercom facility was not working & toilet accessories were in broken condition
by seeker_here on February 15, 2018
This is just a basic hotel in Kaziranga. The location is good but not as fancy as IORA - the Retreat. There are no bar facilities and food is just about average. The rooms are nice and spacious. This hotel will serve your purpose if it is to explore the forest and live in decent accomodation.
by Amit J on January 12, 2018
It was during my Kaziranga National Park visit. By location it was really good. Rooms were cleaned but facilities was really bad. Swimming pool was closed. Food quality was also poor. Book it through Goibibo for better deal otherwise you will end up paying extra money.
by Aditi2788 on January 11, 2018
We arrived at United 21 Grassland Resorts on a chilly December night to a bonfire in the garden and two visibly clean rooms. The food was great - simple and wholesome - and the hospitality of the staff is commendable. The property has a play area and a swimming pool to keep the kids entertained. Our guide for the safari, was an enthusiastic and well informed local named Qutub. Be sure to ask the resort for him when you're planning your safari - for an interesting tour of the forest and piping hot samosas on your way back to the resort. However, the resort did have certain issues we could not overlook : - They didn't accept payment by credit/debit card citing connectivity issues. - Our room emitted a foul odour. We really couldn't find the source but it seemed to originate from the bathroom and we put it down to faulty plumbing. - The shower has a mind of its own. The water will oscillate between being extremely hot and extremely cold, even if you think you've adjusted it to perfection. - The roof and ceilings seem to bear the burden of poor maintenance. - The extra beds given to us were faulty. They came crashing down twice and we concluded it would be safer sleeping on the floor. - We called for some pre-dinner snacks to our room, which we enjoyed while seated just outside. However, no one bothered to clean up later - plates, cutlery and glasses remained outside our rooms the entire night. They were still there when we checked out the next morning. - Despite requesting them to book our safaris a few days before arriving at Kaziranga, we still had to follow up with them for confirmation the entire way there ( And it still wasn't confirmed when we arrived! ) That said, we did take back some good memories from our trip to Kaziranga. And just for that, I'll give them 3 stars.
by kalpnaom on December 31, 2017
Its on the main road, lots of greenery inside. But the rooms are not very good, bathrooms dont function properly, ants running around. The staff was helpful and changed our room as nothing was functioning inside, as they had no other room so they had to give us a suite, there also the bathroom didnt function, have attached the bathroom pics. Looks like the management does not bother about the maintenance.
by AdiLPune on December 19, 2017
by GOEL_S_K on November 26, 2017
by Neofelis on December 22, 2016
by Nilesh A on November 2, 2016
by bkrjourney on July 11, 2016
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