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Reviews for Celesta - Kolkata

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Overall Rating

3.8 / 5

(based on 38 review(s))

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Rating Summary

  • Comfort38
  • Cleanliness32
  • Facilities Available38
  • Staff Service32
  • Room32
  • Value for money38
  • Location32
  • 3.8
  • 3.9
  • 3.8
  • 3.9
  • 3.7
  • 3.6
  • 4.1
  • 4.9

    Excellent!

    What's Good: We had a very pleasant experience this time in Celesta . the AC in our room was not working fine. the team at Celesta ensured that we were not inconvenienced. they moved us to a superior room and the upgraded room was AWESOME

    What needs to improve : Customer experience was great

    Reason For Rating : We had a very pleasant experience this time in Celesta . the AC in our room was not working fine. the team at Celesta ensured that we were not inconvenienced. they moved us to a superior room and the upgraded room was AWESOME

  • 4.3

    Very Good!

    What's Good: all well

    What needs to improve : all is well good hotel

    Reason For Rating : thair is no Jim gor exercise

  • 4.7

    Excellent!

    What's Good: Nice hotel and. Nice food, especially south indian breakfast

    Reason For Rating : Very Nice hotel, maintained well and the food was great especially south indian breakfast.

  • 4.6

    Excellent!

    What's Good: Hospitality

    What needs to improve : NA

    Reason For Rating : Hotel is worth to stay because of the hospitality that the staffs offer to the guests. Right from the Bell Boys to the FOA. The staffs are tuned to the excellent level of hospitality. Keep up the good work Team !!

  • 3.3

    Average!

    What's Good: room

    What needs to improve : front desk needs to be improvement

    Reason For Rating : improvement in front desk service ... food quality

  • 5.0

    Excellent!

    Reason For Rating : Good

  • 4.9

    Excellent!

    What's Good: Room Service and Location

    What needs to improve : Limited Options in Breakfast

    Reason For Rating : Excellent Room & Room Service.. they converted Me to Suit Room also. i love to stay there again and again...

  • 1.1

    Poor!

    What's Good: Nothing

    What needs to improve : Everything

    Reason For Rating : The hotel was not as per the photo shown. The room was full of smell repeated request to change not taken care. Even the room freshener doesn't have any effect. Only exterior is good ,beds are old fashioned ,

  • 2.0

    Poor!

    What's Good: No

    What needs to improve : No

    Reason For Rating : bad services

  • 4.9

    Excellent!

    What's Good: All

    What needs to improve : None

    Reason For Rating : All round good experience

  • 3.9

    Very Good!

    What's Good: Room quality and cleanliness

    What needs to improve : Customer sensitivity

    Reason For Rating : The hotel should value the opportunity a customer gives by mechanism which are win win for both parties. Committing airport shuttle and nor covering for pickup for senior citizens is something which could be better handled. Overall experience was good for comfort and cleanliness.

  • 4.6

    Excellent!

    What's Good: Clean rooms

    What needs to improve : Nothing

    Reason For Rating : Fine hotel

  • 4.9

    Excellent!

    What's Good: Everything is good as per my expectations.

    What needs to improve : Everything is good as per my expectations.

    Reason For Rating : Excellent Service , good staff, Nice maintained

  • 5.0

    Excellent!

    What's Good: Staff

    Reason For Rating : Good

  • 4.7

    Excellent!

    What's Good: Cooperation

    What needs to improve : Nothing

    Reason For Rating : Excellent

  • 2.0

    Poor!

    What's Good: Excellent

    What needs to improve : Nothing

    Reason For Rating : Good

  • 1.6

    Poor!

    What's Good: Location

    What needs to improve : Very congested and poor quality Room

    Reason For Rating : I willnot recommend celesta hotel in Kolkata to anybody. While booking celesta hotel is showing Deluxe Double Room with breakfast but there was no Double Room for family.They are providing Deluxe Single Room with extra mattress not extra bed for family Room.Moreover extra charges are too high.Mattress also was of very poor quality

  • 1.6

    Poor!

    What's Good: Location

    What needs to improve : Everything

    Reason For Rating : Bathroom was not clean it looked like being used. Small rooms with no service quality

  • 3.3

    Average!

    What's Good: Location

    What needs to improve : Cleanliness

    Reason For Rating : Expected cleaner rooms

  • 4.3

    Very Good!

    What's Good: Ambience

    What needs to improve : Corridor

    Reason For Rating : Very good ambience and good response

  • 4.9

    Excellent!

    What's Good: I liked every thing

    What needs to improve : The food takes too long

    Reason For Rating : I loved it.

  • 1.0

    Poor!

    What's Good: I do not like this hotel

    What needs to improve : I do not like this hotel

    Reason For Rating : Zero satisfaction

  • 5.0

    Excellent!

    What's Good: Service

    What needs to improve : Na

    Reason For Rating : Good

  • 5.0

    Excellent!

    What's Good: Location and staff behavior

    What needs to improve : Nothing

    Reason For Rating : Very good and clean rooms.

  • 4.7

    Excellent!

    Reason For Rating : Hotel cleen

  • 3.0

    Average!

    What's Good: The location, people at reception

    What needs to improve : The lobby guy, breakfast, bathtub, bathroom - only had shower and wash basin, no other was to take water, water served was too little.

    Reason For Rating : The place was good there were a few things that need to be addressed. 1. Only 2 500ml bottles are provided for 2 guests 2. Inspite of anytime you check in, they will call you and check you out by 1 max. 3. Unless you dont tip the lobby man, they would act pricey to take your luggage and keep meeting you again and again. 4. There is no hot water you need to ask them to turn the geasear on every time, which takes about 15 mins for the water to get heated. 5. Very little variety of only 3-4 main course items and the chutny and sambar felt staled and old. Milkshake had no taste. Breakfast is better outside. 6. People at the reception are friendly and cordial. 7. The lobby is always filled with outsiders and there is a invasion of privacy of the guests due to this. Over all stay was good, we were allotted room 301, which was suppose to be a premium room but was extremely small and we were disappointed for that.

  • 5.0

    Excellent!

    What's Good: Best Location

    Reason For Rating : Wonderful experience. Nice food. Good hospitality. On time service.

  • 3.1

    Average!

    What's Good: Located close to airport

    What needs to improve : Room AC did not work

    Reason For Rating : The hotel room's AC did not work.

  • 3.7

    Very Good!

    Reason For Rating : Quality of Rooms not up to the mark. Spatially the Cooling system.

  • 4.3

    Very Good!

  • 5.0

    Excellent!

    What's Good: Room, amenities.

    What needs to improve : Food varieties in breakfast were many but lacking in taste and preparation.

  • 2.6

    Average!

    What's Good: the Tarrif and location

    What needs to improve : very poor entrance, bad staff, terrible breakfast menu and quality, too much time taken in check in and check out

    Reason For Rating : Improve the hotel Access, increase the staff at front desk, improve breakfast quality and options, train people for being more customer friendly..................alot can be improved honestly to even claim that you are having 3 star rating not 4 as claimed on website.

  • 5.0

    Excellent!

    What's Good: AC makes hell lot of noise and outdoor unit wrongly positioned inside room. Structure vibrate and makes unbearable noise. Hotel must take necessary step to resolve this problem at large. Only because of this issue i might find difficult to come back to this hotel.

  • 3.3

    Average!

    What's Good: If after staying for just 11 hrs also the charges remain same its not proper. Also looking at those facilities being provided it is bit too high.

  • 4.0

    Very Good!

    What's Good: Good accommodation but should have included cab facilty to and from airport.

  • 4.0

    Very Good!

    What's Good: Pleasant and comfortable stay.rooms are well decorated.

  • 4.3

    Very Good!

  • 2.0

    Poor!