Book Rooms at Sakina Cottage Manali

• Overall Rating

  "Sakina Cottage Manali"

  1.0

  (based on 2 reviews)

• Traveller Rating

  • Terrible 2
  • Poor 0
  • Average 0
  • Very Good 0
  • Excellent 0

• Bad.. Worst.. Pathetic.. Unprofessional.. Scam

  by Ravi A on January 26, 2016

  This is the most mismanagement hotel I've ever been to. The same hotel is called Chandan Regency, Sakina Cottage and Chandan Cottage. The hotel does not have a name plate/board of either. Just imagine after a 14 hour journey you have to spend time finding a hotel which does not have a name. The owners provide reference of a nearby hotel to reach Chandan Regency / Sakina Cottage. Surprisingly even the 2 people (1 part-time chef and 1 cleaner/waiter/manager/reception) working at the hotel don't know the name of the hotel either. I spoke with 4 different people who all claimed to be the owners of the hotel. I was reminded atleast 10 times to make the payment. I had made it very clear on day 1 that I'll make the payment on Checkout. Total Unprofessional attitude. The first hotel I've seen that has more owners than staff. I had booked a package that included 2 meals a day and heater for 6 people in 3 rooms. Even after booking the rooms 1 week in advance there are no basic facilities at hotel. On reaching the hotel there was no heater in 2 rooms. Just imagine the freezing temperature of Manali and there is no heater. Even after clearly mentioning in mails and numerous phone calls the owners could not get a basic necessity like heater. It was an unbearable cold and with no heater it just got worse. On day 3, an already defective heater broke down. We had to spend another cold night without heater. Instead of replacing the heater the owners asked me to pay a fine of 300 for damaging the heater. Speaking with the owners I was made to feel guilty of damaging their heater. No one cared about replacing the broken heater and left us in cold yet again. They were more concerned about getting the fine. The hotel has just 1 man staff. The same person takes care of another hotel. This poor chap is a senior citizen who is made to work like a Donkey. All The rooms were dusty. Seems the rooms were not opened for ages. There was a near empty roll of toilet paper. On requesting to get a toilet paper roll, the person replies "Abhi kaam chala lo. Kal badal dunga". In our 4 day stay, the rooms were never cleaned. The linens were never changed. What can you expect from a hotel with 1 man staff. The dinner was served as early as 8:00 pm. Strictly 8:00 pm. If you're late you'll get cold food. What are you running, a hotel or a HOSTEL? The chef is the rudest person you'll find. He'd get into an argument on almost every conversation. The food was just ordinary. Even a roadside eatery serves better than the food at Sakina Cottage /Chandan Regency / Chandan Cottage. This is by far the worst experience at any hotel. My advice would be to avoid this hotel. The owners don't care about the customers. Money is all that matters to them. They are looting tourists in Manali operating from Delhi. Stayed between 21-25 January 2016. (Biggest embarrassment of my life)

• Bad Experience, Un-trustworthy Owner, Commited services were not provided

  by pragdev on January 22, 2016

  The amenities are very basic, noWIFI, no Hot kettle and very few support staff, so most of the times you will be un-attended. We did the booking directly with Sakina cottage and were misquoted the travel cost from NewDelhi-Manali ( both ways ) as 4000/- per person by Bus, realized later that the actual was 2000/- and the excess was to be pocketed by the owner. We had to deliberate to save hard-earned money. Based on the package details shared before booking, there are add-on services promised, but they are not provided, unless you run behind them asking for it multiple times. Beware , that the owner provides mis-leading information, just for the sole intention of making money by taking advantage of your ignorance.

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