This is the most mismanagement hotel I've ever been to.
The same hotel is called Chandan Regency, Sakina Cottage and Chandan Cottage.
The hotel does not have a name plate/board of either. Just imagine after a 14 hour journey you have to spend time finding a hotel which does not have a name.
The owners provide reference of a nearby hotel to reach Chandan Regency / Sakina Cottage.
Surprisingly even the 2 people (1 part-time chef and 1 cleaner/waiter/manager/reception) working at the hotel don't know the name of the hotel either.
I spoke with 4 different people who all claimed to be the owners of the hotel. I was reminded atleast 10 times to make the payment. I had made it very clear on day 1 that I'll make the payment on Checkout. Total Unprofessional attitude.
The first hotel I've seen that has more owners than staff.
I had booked a package that included 2 meals a day and heater for 6 people in 3 rooms.
Even after booking the rooms 1 week in advance there are no basic facilities at hotel.
On reaching the hotel there was no heater in 2 rooms. Just imagine the freezing temperature of Manali and there is no heater. Even after clearly mentioning in mails and numerous phone calls the owners could not get a basic necessity like heater. It was an unbearable cold and with no heater it just got worse.
On day 3, an already defective heater broke down. We had to spend another cold night without heater. Instead of replacing the heater the owners asked me to pay a fine of 300 for damaging the heater. Speaking with the owners I was made to feel guilty of damaging their heater. No one cared about replacing the broken heater and left us in cold yet again. They were more concerned about getting the fine.
The hotel has just 1 man staff. The same person takes care of another hotel. This poor chap is a senior citizen who is made to work like a Donkey.
All The rooms were dusty. Seems the rooms were not opened for ages.
There was a near empty roll of toilet paper. On requesting to get a toilet paper roll, the person replies "Abhi kaam chala lo. Kal badal dunga".
In our 4 day stay, the rooms were never cleaned. The linens were never changed. What can you expect from a hotel with 1 man staff.
The dinner was served as early as 8:00 pm. Strictly 8:00 pm. If you're late you'll get cold food. What are you running, a hotel or a HOSTEL?
The chef is the rudest person you'll find. He'd get into an argument on almost every conversation.
The food was just ordinary. Even a roadside eatery serves better than the food at Sakina Cottage /Chandan Regency / Chandan Cottage.
This is by far the worst experience at any hotel. My advice would be to avoid this hotel.
The owners don't care about the customers. Money is all that matters to them. They are looting tourists in Manali operating from Delhi.
Stayed between 21-25 January 2016. (Biggest embarrassment of my life)
Bad Experience, Un-trustworthy Owner, Commited services were not provided
by pragdev
on January 22, 2016
The amenities are very basic, noWIFI, no Hot kettle and very few support staff, so most of the times you will be un-attended. We did the booking directly with Sakina cottage and were misquoted the travel cost from NewDelhi-Manali ( both ways ) as 4000/- per person by Bus, realized later that the actual was 2000/- and the excess was to be pocketed by the owner. We had to deliberate to save hard-earned money. Based on the package details shared before booking, there are add-on services promised, but they are not provided, unless you run behind them asking for it multiple times. Beware , that the owner provides mis-leading information, just for the sole intention of making money by taking advantage of your ignorance.
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Hotel Amenities
Safety & Security
Doctor on Call
Services
Front desk
Parking
Room service
Media & Entertainment
Internet Access
Hotel Policies
Check-in
From 12:00 AM
Check-out
Until 12:00 AM
Cancellation/prepayment
Cancellation and prepayment policies vary according to room type. Please check what room conditions may apply when selecting your room above.
The primary guest must be at least 18 years of age to check into this hotel.
As per Government regulations, It is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. In case, check-in is denied by the hotel due to lack of required documents, you cannot claim for the refund & the booking will be considered as NO SHOW.
Unless mentioned, the tariff does not include charges for optional room services (such as telephone calls, room service, mini bar, snacks, laundry etc). In case, such additional charges are levied by the hotel, we shall not be held responsible for it.
All hotels charge a compulsory Gala Dinner Supplement on Christmas and New Year's eve. Other special supplements may also be applicable during festival periods such as Dusshera, Diwali etc. Any such charge would have to be cleared directly at the hotel.
In case of an increase in the hotel tariff (for example, URS period in Ajmer or Lord Jagannath Rath Yatra in Puri) the customer is liable to pay the difference if the stay period falls during these dates.
Yatra.com will not be responsible for any service issues at the hotel
FAQS
Could not find what you are looking for?
Q.
Do you have a parking in this hotel? By Apoorva on Apr 06,2018
A.
Yes, you can avail parking facility in this hotel.
By Gian on Apr 06,2018
Q.
Is there a kitchenette facility in this hotel? By Kishlaya on Apr 05,2018
A.
The kitchenette facility of this hotel allow you to cook your own food according to your taste and preference.
By Rajendrakumar on Apr 05,2018
Q.
I am looking to find doctor on call facility in this hotel. Can you help me check this option? By Tanmay on Apr 04,2018
A.
You can visit their hotel page to check the availability of this facility.
By Kumudini on Apr 04,2018
Q.
Help me find an option to check cancellation policy in this hotel. By Kalpita on Apr 03,2018
A.
I personally found their cancellation policy more feasible since they offered cancellation at free of charge.
By Shrish on Apr 03,2018
Q.
How to check for landmarks near this hotel? By Anchita on Apr 02,2018
A.
I found the important landmarks near this hotel in their hotel webpage.
By Selvan on Apr 02,2018
Q.
Give me an option to check the locality of this hotel. By Raghavendra on Apr 01,2018
A.
When I checked the hotel page, I found the information on locality of this hotel.
By Vikhyath on Apr 01,2018
Q.
I am trying to find where to enter the check out date for this hotel. Please help!! By Sasmita on Mar 31,2018
A.
Providing the check out date for this hotel is quiet easy. Go to the hotel website and enter the check out date.
By Tridhara on Mar 31,2018
Q.
Where can I provide the check in for this hotel? By Dharampreet on Mar 30,2018
A.
Many online websites lists this hotel. Go to their page to enter the check in date.
By Neelakshi on Mar 30,2018
Q.
Is this hotel budget-friendly? By Tejeshwar on Mar 29,2018
A.
Yes, this is a budget hotel. I saved a lot of money on my accommodation by choosing this hotel.
By Khaldoon on Mar 29,2018