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Fri, 24 Aug – Sat, 25 Aug (1 Night) | 1 Room | 1 Guest
by guest on Apr 16,2018
What's Good: Activities
What needs to improve : In lunch only roti is fix no other option
Reason For Rating : It's very good resort to stay Room service quite delay Lunch is ok Staff is good and cooperative Balance all facilities are very good
by Ezriel on Mar 11,2018
What's Good: Food and activities
What needs to improve : Soft bed
Reason For Rating : Excellent food... Rooms are nice... Good service standards... Variety of recreational options at the resort.. Only negative, bed was too soft, which made it difficult to sleep...
by Shakuntala on Feb 04,2018
What's Good: Ambience
What needs to improve : No free WiFi in rooms and no nonveg food
Reason For Rating : Good
by Kamal on Dec 30,2017
What's Good: Location is great.
What needs to improve : Very slow in service
Reason For Rating : Property is good, staff courteous... food is great. However service needs to improve in response time. Events at evening time is very engaging
by Manish on Dec 18,2017
by guest on Aug 27,2017
What's Good: Nice hotel and well staff
by MANISH on May 08,2017
What's Good: Hotel is nice, Service is excellent.
What needs to improve : Check out time should be as per printed on booking details.
by Mukund on May 03,2017
What's Good: The friendly staff
What needs to improve : Location and fecility
by NACHIKET on May 02,2017
What's Good: The drive by USHA ASCOT management to promote local talent by arranging programs like the juggler show / kathputali is well appreciated.
What needs to improve : All the meals / breakfast is having lots of gujarati dishes and flavours and also lacks variety or options. The swimming pool needs to be maintained as by look of the water colour it could be made out that there was lack of maintenance for the pool.
by Rujuta on Apr 17,2017
What's Good: Food was very good
What needs to improve : More cliliness of rooms required
by ANAND on Jan 09,2017
What's Good: Excellent ambiance and location, tasty breakfast, lunch and dinner, very good services and beautiful location
by Rahul Goyal on Jul 13,2015
What's Good: We had high hopes from the place and I was very happy booking it for our Jul rainy weekend. But seeing the room, made our hopes fall flat. We booked it online for no-view room. I was apprehensive about it and called the place and was told the room was good and all room are same but it just don't have a view. I booked it. But the room was pathetic and turned us off. It was smelling bad, seems there was some gutter behind the place. The whole block was far from the reception and was not good to be a lodge also. The property is big, but not that well maintained. We also had a company of a snake. Only good part was the food, I am a part time non-vegitanian, and enjoy my chicken. But their all veg food, had us completely satisfied. Hot ghee Jalebi were best. May be we got the wrong room, but the other facilities also was not up to the mark for the price being paid.
by Gaurav on Jul 07,2015
What's Good: Food quality can be better one. Further very limited variety in breakfast. It should have more variety and one live counter apart from toast.
by Mr. santosh on May 12,2015
What's Good: Very expensive compared to other destination... Shortage of man powers and support staff which indirectly affects to the service
by Prashant Jain on Feb 23,2015
by Vinayak on Oct 13,2014
by Guest on Apr 22,2014
What's Good: Usha Ascot said that the child age limit is up to 9yrs and will have to bare extra cost!! while booking online the max age limit for child is 12yrs. Please keep up the revised info wrt Hotel booking procedures. Thanks, Vijay
by RichaRaj on August 1, 2018
Big property properly maintained. However, I found the resort a little over-priced. We stayed in executive room  on the first floor. It was big and clean. The view was excellent especially due to rain and fog. Great room service. The food was good.. not delicious, not bad too [typical gujarathi thali types]. But, they prepared nice Khichdi on our request. The staff is very courteous and co-operative especially Kishore at the reception. Sleep quality : very good.
by NJSheth on June 4, 2018
Clean, Beautiful rooms. We stayed in Deluxe room with no view. A family of 3 with 2 adult and 1 child of 7. Rooms was spacious. Separate storage space. A sofa cum double bed for child. There was no fridge in the room and WiFi was chargeable which was disappointing. Front desk staff were very helpful. Food was excellent. Breakfast, Lunch, Evening Tea/Snacks and Dinner. However we could not eat much in Lunch as 4 meals become too much to eat so we use to skip lunch sometimes. They should have an option of taking only Breakfast and Dinner. Spread was also good. Service was however slow as it was a peak season. Staff are generally locals at Matheran and u get a feeling that are not well trained.
by Pankaj L on May 23, 2018
Well from where do I start, it was such a terrible experience staying at Usha Ascot. I booked a deluxe executive room during the weekend of May 20th 2018 and I must say I was totally disappointed with the hotel and their staff. Cons: - Cost: I was charged Rs 12000 for one night in this pathetic hotel (not even 3 star I would say) - They charged additionally a whopping Rs 2000 for a single kid aged 5 years. They said its their policy to charge separate for kids even if they are under 12. I did not ask for any additional service like extra bed, etc for my kid but still I had to pay additional 2k. First time ever I experienced this in a hotel. - Staff: Very rude and unprofessional. Dont know how to talk to Customers. Guy at reception (Mr Kishore) was not ready to listen when I wanted to put my argument against their policy of charging separate for kids. - WiFi: Charged at Rs 100 per device for one day :) This is after you shell out Rs 12000 per night. WiFi speed is average. - Rooms: Average. Biggest disappointment was the toilet flush does not work half the times. Every time we called them, they said they are short on water and it will start working in next 10 mins but it did not work. - Food: To our surprise, we found that only veg food (Gujrati Cuisine) is being served for all the meals. Evening snacks served were literally non-edible. Lunch was served in a big hall that looked more like a mediocre marriage hall. Awful experience. - Checkout Time: 9:00 am. How on earth hotel would expect family spending vacation to do checkout early morning. I had requested them for late checkout but I started getting calls from 9:30 am onwards to vacant the room on Sunday morning. Terrible.. Pros - Nothing that I can point out except that the property space is good. I would suggest to avoid going to this place. Its totally waste of money and precious family time. Worst part is they did not even care to take guest feedback during checkout.
by dimple g on February 20, 2018
Villas are good but not worth the exuberant money been charged. Hotel is least bothered of customers and they serve as they like watery black tea, butter milk, milk. Despite bringing up to notice same served with limited food varieties specially on week days. Fruits served on sunday in breakfast and asked why same is not served on monday been told that it comes from vashi. They really did not intend to keep customer happy else it could have been bought from local market too. Garden is not in good condition and dangerous for babies. Staff is not guided and some have attitude. Not at all worth the money spent. They are more focused towards conference groups.
by DrSadhana on February 5, 2018
Booked 3 rooms for 6 adults + one extra adult and one child including all meals. Though I informed Mr.Kishor about 5 adults would be check in after 4pm then also neither lunch kept for them nor next day lunch provided, Later When we demand for lunch for 5 adults ,to my surprise Mr.Kishor started telling about hotel policies which were never informed to us at time of prior late check in information neither so called his verbal hotel policies written on any booking vouchers nor on hotel official website, Meals timings were not mention on booking voucher or hotel official website. Hotel charged all meal package which cost 2700 for extra adult cost and kid 1900 though lunch was never provide. When we requested to the manager for the same issue, he said "Am running this property since 20 years so don't argue with me " Sir, I paid huge amount for our stay and I requested for the meals which I paid to your property and I prior informed about late check in that time why your staff didn't inform about hotel policies ! Thats my right,to ask for which I paid isn't? Felt cheated, Average breakfast with no fruits, Dinner was salty, no soft drinks /buttermilk. Very limited toiletries with only one shampoo sachet , no dental kit, no shaving kit. Very late room service, person came after one hour for TV repair, No maintenance of children play park, Overall not worth the cost, Very disappointed visit, Kindly, avoid this property. Will never visit at this fraud hotel again, Regards, Dr.Sadhana.
by RichaRaj on July 31, 2018
by Pankaj L on May 23, 2018
by davdachirag on December 22, 2017
by lavesh p on March 6, 2017
by 99rahul on January 10, 2017