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Rating 4.0/ 5 , based on 671 Review(s) Price: Rs. 3,880

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Westend Hotel, Matheran

Thu, 05 Mar – Fri, 06 Mar (1 Night)  |  1 Room  |  1 Guest

Reviews for Westend Hotel

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Overall Rating

4.2 / 5

(based on 92 review(s))

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Rating Summary

  • Comfort92
  • Cleanliness75
  • Facilities Available92
  • Staff Service75
  • Room75
  • Value for money92
  • Location75
  • 4.3
  • 4.1
  • 4.2
  • 4.3
  • 4.1
  • 4.2
  • 4.3
  • 3.6

    Very Good!

    What's Good: The look of the hotel was of like a vintage/heritage which felt good. Overall it was clean and staff was co-operative especially Rajkumar.

    What needs to improve : Price too high. Few food items served cold during lunch and dinner. Door lock not in working condition. A/c not performing.

    Reason For Rating : Overall stay was good. I believe its good for couples and families with kids. However, need to improve on following: 1. The main door lock of my room was not working so i was dependent on the inside lash. 2. A/C of my room was not enough. Despite of being in matheran i had to keep both A/c and fan on for good ventilation and that too in night 3. Few of the dishes served during lunch and dinner were cold so i had to ask them to get it warm again. 4. Stay charges should be reconsidered as i didn't feel worth spending 4000 for 1 night which was too high.

  • 3.0

    Average!

    What's Good: The ladscape of the property

    What needs to improve : Landscape of the property, hotel staff

    Reason For Rating : The rooms were not maintained at all. The refrigerator, ac, tv,intercom nothing was working. Atleast 3-4 hours post check in went in fixing things. We had to constantly complain and get things changed or repaired. But still the condition of the facilities provided were not as par a 4star property. The exteriors of the property is beautiful and is good for a relaxing time. Hotel staff were quite helpful.

  • 3.9

    Very Good!

    What's Good: Staff

    What needs to improve : Too cornered

    Reason For Rating : Room cleanliness

  • 1.0

    Poor!

    What's Good: No

    What needs to improve : Ni

    Reason For Rating : No

  • 5.0

    Excellent!

    What's Good: Everything

    What needs to improve : Nothing

    Reason For Rating : I stayed in Westend hotel .Matheran with my wife and kid in feb 19.Its family friendly hotel with very good buffet food..comfortable rooms .Resort is really beautiful .and perfect for weekend getway.

  • 3.6

    Very Good!

    What's Good: Ambience and Location

    What needs to improve : Food and cleanliness

    Reason For Rating : Have the bedsheets and room more clean

  • 4.6

    Excellent!

    Reason For Rating : Excellent rooms & staff as well!!! Loved the hotel, stay, staff & services!!! Would visit again for sure!!!

  • 4.4

    Very Good!

    What's Good: separate cottages in the green campus

    What needs to improve : breakfast options can be increased

    Reason For Rating : Spacious green campus. Evening entertainment shows.

  • 4.6

    Excellent!

    What's Good: beutiful poolside .. very polite staff

    What needs to improve : Morning breakfast not given

    Reason For Rating : Good service ... reaching late at hotel for chekin .. waiting at reception .. cleaning process going on in delux room.. but without delayed they upgrade my room as super deluxe

  • 5.0

    Excellent!

    What's Good: Excellent Service given by staff hygiene excellent food

    What needs to improve : Greenery n staff serivce

    Reason For Rating : Excellent Service

  • 4.7

    Excellent!

    What needs to improve : Everything

    Reason For Rating : Good hotel, good staff, good location. Enjoyed the stay.

  • 2.7

    Average!

    What's Good: Except cleanliness other facilities good

    What needs to improve : Rooms very old

    Reason For Rating : Room cleanliness not proper. at this price not worth

  • 5.0

    Excellent!

    What's Good: Everything

    What needs to improve : Nothing

    Reason For Rating : Best place to stay in all over matheran. I stayed for a couple of days... it was an amazing experience. Calm surrounding, perfect rooms, amazing service, friendly staff..

  • 3.9

    Very Good!

    What's Good: Service. Location

    What needs to improve : Looks a little worn out and needs maintenance

    Reason For Rating : Everything was good except for the hotel management who could not control large groups who disturb by making loud noises till late night/early morning. I was with my family and just outside our room was a group of 10-12 making a lot of noise. This continued till 2am where i complained twice to the reception but nothing was done. Then finally at 4am i had to go out and literally shout at the group for disturbing everyone and only then they went. Otherwise the place is really good with good basic amenities and service.

  • 3.1

    Average!

    What's Good: STAFF WAS COURTEOUS

    What needs to improve : ROOM FACILITIES WERE VERY POOR. BATHROOM HAD NO HOOK NO TOILET PAPER . THE TEA MACHINE HAD TO BE MOVED TO PUT ON AS PLUG WAS NOT REACHABLE, ETC. FOOD QUALITY WAS NOT SATISFACTORY.

    Reason For Rating : BETTER ROOM MAINTENANCE . FOOD QUALITY WAS NOT SATISFACTORY

  • 4.0

    Very Good!

    What's Good: Food

    What needs to improve : All was good

    Reason For Rating : Everything was good

  • 5.0

    Excellent!

    What's Good: Ambience was great. Staff was helping and polite. A great place to stay

    What needs to improve : No bad experience as such.

    Reason For Rating : Quick service, Great Ambience, Value for money

  • 4.3

    Very Good!

    Reason For Rating : Beatiful, spacious and clean resort. Helpful staff and delicious food.

  • 5.0

    Excellent!

    What's Good: Internet

    What needs to improve : Need to improve on food

    Reason For Rating : Need to improve on food, last time when i visited food was best. Location and facility is good

  • 3.7

    Very Good!

    What's Good: Swimming pool & the service

    What needs to improve : Check out till 12 would have been better as me and my friends checked in after 8 at night

    Reason For Rating : Amazing hotel! Very spacious & the service was great.

  • 4.1

    Very Good!

    What's Good: Atmosphere

    What needs to improve : Nothing

    Reason For Rating : It was very nice to stay

  • 4.9

    Excellent!

    What's Good: Pool side dinner, room service, music and dance.

    What needs to improve : Only thing that we had to wait for 1hr before check in because the room was not ready. Instead of 11AM we had 12PM Checkin

    Reason For Rating : Excellent stay. Staff was so much cooperative. Pool side dinner was awesome. Programs like karaoke, music and dance made our stay more delightful. Had the most amazing trip. Thankyou WestEnd.

  • 5.0

    Excellent!

    What's Good: All was good in the hotel as stated in my earlier texts.

    What needs to improve : Nothing at all.

    Reason For Rating : Good family Spacious Room. Staff was courteous. Resort was clean and full of greenery. Nice location away from disturbances. Evening entertainment was great specially the Magic Show. Finally Food was good. Hence overall rating is Maximum.

  • 5.0

    Excellent!

    What's Good: Food, ambience

    Reason For Rating : It was really a good experience.. Warm n hostile people.. Always helpful. They even had evening activities at the resort karaoke and magic show,camp fire. These areas good change and you really have fun. The food also was good. Overall I will totally recommend this resort!

  • 5.0

    Excellent!

    What's Good: Everything

    What needs to improve : Nothing

    Reason For Rating : This place is really beautiful and safe to stay even for solo travellers. The staff are very polite and prompt in helping and serving you. The food is also awesome.. and best place for kids.. they are not going to get bore and bore us for sure. :)

  • 3.3

    Average!

    What's Good: Hotel staff were good. The room was spacious.

    What needs to improve : The bed and bathroom could have been better. Though I booked a premium room, initially assigned smaller room and broken toilet. After requesting got it cahngesd. Still the bed and bathroom could have been better. It's bit of old facility.

    Reason For Rating : Better toilets and beds.

  • 4.6

    Excellent!

    What's Good: How they light up the place in evening it's beautiful

    What needs to improve : Price could be a little low

    Reason For Rating : Ideal place for couples. Have that romantic vibe at night, really peaceful and quiet and even the location of the place is just awesome.

  • 4.1

    Very Good!

    Reason For Rating : Very good hotel. Located little away from market, but thats good thing about this hotel. Staffs are very cooperative and supportive. Food was also decent.

  • 3.6

    Very Good!

    What's Good: Great ambience

    What needs to improve : Location

    Reason For Rating : Great location Near to market

  • 4.4

    Very Good!

    What's Good: Hotel location is great

    What needs to improve : Room Was not clean

    Reason For Rating : Great Location. will visit gain

  • 4.7

    Excellent!

    What's Good: Location was fantastic

    What needs to improve : Nothing

    Reason For Rating : Very good property and very good service helping staff

  • 3.3

    Average!

    Reason For Rating : Best service

  • 4.0

    Very Good!

    What's Good: Staff is polite, a good serene place to enjoy the climate

    What needs to improve : Food

    Reason For Rating : Try improving the quality and taste of your food

  • 4.0

    Very Good!

    Reason For Rating : Enjoyed the stay and food

  • 3.9

    Very Good!

    What's Good: Location

    What needs to improve : There is nothing as such.

    Reason For Rating : Room service facilities should be improved and be done faster. Overall a great experience. Loved the stay.

  • 4.1

    Very Good!

    What's Good: Food

    Reason For Rating : Good service, good food and a peaceful place to stay

  • 4.4

    Very Good!

    What's Good: Vegetarian food n ambience

    What needs to improve : Disco floor

    Reason For Rating : Well maintained.. wonderful for stay

  • 2.6

    Average!

    What needs to improve : Cleanliness not maintained, reception manager not friendly , food timings not properly known

    Reason For Rating : Having a polite and hotel management person at the reception.

  • 3.7

    Very Good!

    Reason For Rating : Good

  • 4.1

    Very Good!

    What's Good: Food

    What needs to improve : Price

    Reason For Rating : Awsm cooperation

  • 4.3

    Very Good!

    What's Good: Property

    What needs to improve : As such nothing

    Reason For Rating : One of the best hotels in Matheran... Had a pleasant stay.. Staff was very friendly..

  • 4.3

    Very Good!

    What's Good: Food.Staff.

    What needs to improve : Location is a bit far from the city centre.

    Reason For Rating : Great Staff. Great Food. Excellent Deal, Thanks to Yatra!

  • 4.1

    Very Good!

    What's Good: The ambience

    What needs to improve : Little expensive and no complimentary breakfast

    Reason For Rating : Food quality was good. Just the electricity was not frequent. And they u must provide at least complimentary breakfast

  • 4.9

    Excellent!

    What's Good: staff service

    Reason For Rating : excellent service and rooms

  • 4.3

    Very Good!

    What's Good: The staff and the ambience they created and the food

    What needs to improve : The monkeys that kept jumping all around but unfortunately I don't think so they could do something about it

    Reason For Rating : The stay was very peaceful plus the management was very helpful coz we reached the place very early to check in time as it was a last min but the manager allowed us to check in early without any extra cost. Plus the food was really nice and it was much better than other places that charge more in that area.

  • 3.9

    Very Good!

    What's Good: Location

    Reason For Rating : More offers

  • 3.9

    Very Good!

    Reason For Rating : Nice hotel and good atmosphere. Can stay for two days

  • 4.6

    Excellent!

    What's Good: location

    What needs to improve : bit expensive

    Reason For Rating : good staff, clean rooms, beautiful property

  • 5.0

    Excellent!

    What's Good: Good

    What needs to improve : No

    Reason For Rating : Good hotel

  • 5.0

    Excellent!

    What's Good: Everything

    What needs to improve : If possible than would like to suggest them for adding Hot water supply at bathroom as it is not feasible to take bath in cold environment with cool water.

    Reason For Rating : Matheran is Awesome place... Westend hotel is at pleasant location.... Nicely cleaned room with all required amenities. Hotel staff is quite cooperative and even i have been upgraded room at free of cost. Food is also tasty with room service of foods.... surrounding is awesome...full on greenery

  • 3.3

    Average!

    What's Good: room service

    What needs to improve : nothing

    Reason For Rating : Nice experience in westend hotel

  • 4.7

    Excellent!

    What's Good: Amenities and room.

    What needs to improve : NA

    Reason For Rating : Pleasant stay

  • 4.0

    Very Good!

    What's Good: Clean room, good food and good room service

    Reason For Rating : Clean room, good room service, and good food.

  • 4.4

    Very Good!

    What's Good: Food and stay

    What needs to improve : Staff service that only few times. Otherwise okk

    Reason For Rating : Location of hotel is very good..food and overall stay was excellent..

  • 4.7

    Excellent!

    What's Good: Ambience & comfort.

    What needs to improve : Location

    Reason For Rating : The property is awesome, i loved it. Service from staff is also pretty good.

  • 4.1

    Very Good!

    What's Good: Location

    What needs to improve : Hospitality

  • 5.0

    Excellent!

    What's Good: It's maintained by authorities as a heritage buildings.nice care

    What needs to improve : Mostly nothing about it

  • 4.6

    Excellent!

  • 5.0

    Excellent!

    What's Good: The food and friendly and helping nature of the staff

    What needs to improve : Could not find hotel landline number on google

  • 4.4

    Very Good!

    What's Good: Location, Tranquility, Comfort

    What needs to improve : Cleanliness, HK Service, Food on Day 1

  • 2.7

    Average!

    What's Good: Ambience

    What needs to improve : Cleanliness of room

  • 4.3

    Very Good!

    What's Good: Good room service

    What needs to improve : Small overpriced rooms

  • 4.4

    Very Good!

    What's Good: activities and food

    What needs to improve : furniture

  • 4.3

    Very Good!

    What's Good: Food, Service, Facilities, Location, Ambience, Pool side eating, take away given during checkout which is a good gesture.

    What needs to improve : Geyser, Hoy water in jet spray which was too hot, Fruits were missing in the breakfast, served cold, swimming start timings are late, no napkins in the room either paper or cloth.

  • 5.0

    Excellent!

    What's Good: Food

    What needs to improve : Nothing

  • 4.7

    Excellent!

    What's Good: Superb service.

    What needs to improve : It's a bit away from the market

  • 3.1

    Average!

    What's Good: Location and Garden

    What needs to improve : Food

  • 5.0

    Excellent!

  • 4.3

    Very Good!

    What's Good: Hotel Place

    What needs to improve : Nothing

  • 4.9

    Excellent!

    What's Good: the ambience

    What needs to improve : nothing

  • 4.3

    Very Good!

  • 3.6

    Very Good!

    What's Good: Extra curricular activities, Buffet, Location

    What needs to improve : Room amenities could be renovated

  • 4.9

    Excellent!

  • 4.0

    Very Good!

    What's Good: food and location of hotel is good, good staff

    What needs to improve : na

  • 4.9

    Excellent!

  • 5.0

    Excellent!

    What's Good: Awesum stay

  • 5.0

    Excellent!

  • 5.0

    Excellent!

  • 4.0

    Very Good!

    What's Good: Should have phone facility in tents.

  • 3.0

    Average!

    What's Good: Good property.during our stay a portion of it was being renovated..so lot of constr material near swimming pool.having meals outdoors during day time is risky as monkeys tend to get aggressive.linen and bathroom prerequisites need to be changed daily.can do better with regards to premium feel.

  • 3.3

    Average!

    What's Good: Stayed for 2 days and 2 nights over the weekend. Really good food. We had only one bad lunch where they did not have an salt in any of the dishes. They serve veg and non-veg, both of which were decent. Please do not buy any kind of drink, be it water or otherwise, from here as they charge astronomical rates. Room service is poor they take hours to get the job done. We had to call in 3-4 times before they came to our doorstep. Hotel property is nice and the place is very calming at around 15 mins from the station and main market hustle. Overall it was a good experience other than the little bumps along the way

  • 4.7

    Excellent!

    What's Good: Excellent Property with very clean rooms, polite and very helpful staff. They keep all the areas very neat and clean. The breakfast was very good and the presentation was professional. I would recommend this to anyone who visits Matheran.

  • 4.3

    Very Good!

    What's Good: Just one suggestion, do not book the pool side tent online. They have made 4 partitions in one tent. There is a 5x6 queen size bed in the room hardly leaving any place to even put you luggage. We booked it online and shocked to see the size of room including washroom. Visit the place see the Tent accommodation, book it only after having a look.

  • 3.3

    Average!

  • 3.7

    Very Good!

    What's Good: Hotel experience overall it was a nice experience. Within the transportation limitation they have done wonder. I have only complaint to the Maharashtra government for not maintaining the infra towards matheran, lakhs of people are commuting through that narrow risky road, that could have been made better.

  • 5.0

    Excellent!

    What's Good: Very Good ! Highly Recommended ! Best in Matheran

  • 4.3

    Very Good!

  • 4.7

    Excellent!

  • 4.7

    Excellent!

    What's Good: Cozy stay...little issues with hot water....but the efficient staff made up for it. Awesome food.

  • 5.0

    Excellent!

    What's Good: Simply too good. Best place to live away from home.

  • 4.3

    Very Good!

    What's Good: It was awsome i would like to visit again and again:)

  • 4.0

    Very Good!

    What's Good: Our all good experience, except dinner is not good, not having good option, my family is disappointed.

  • Overall Rating

    "Westend Hotel"
    4.0 Westend Hotel

    (based on 671 reviews)

  • Traveller Rating

    • Terrible 15
    • Poor 9
    • Average 60
    • Very Good 305
    • Excellent 282

  • Weekend stay

    by zohebcore on

    Nice resort. We had opted for buffet and the food was great with large spread. Evening magic show was entertaining. Nice place to stay with no issues. The hotel is a bot away from the main market. It takes around 5mins walk to reach the market.

  • Nice resort

    by amrutawalimbe80 on

    Visited this resort in first week of jan with friends.Beautiful ,well maintained property.Lot of inhouse activities.As it was a weekend the resort had arranged many fun games,magic show,karaoke and dj.Swimming pool well maintained.Nice seating arrangement in lawn,though monkeys were a big nuisance.Food was also very good with wide variety of spread.Only one drawback that rooms and bathrooms are little small.

  • Memorable Office Trip

    by Rousselco on

    My office team had been to Westend on 1-2 February. Right from checkin to checkout , we got much more than we could have expected. This fabulous place is around 10 min walk from Matheran station. We were given a warm welcome at the reception. Rooms were neat and clean. Food was amazing. Pool was well kept. Staff were polite and helpful. Beautiful tree surround the entire resort. There were activities like Magic Show, Karaoke int he evenings. Badminton court, indoor games and much more. We could spend the entire two days in the resort itself. Their tag line Back to Nature is apt. Sure to visit this place once again. Keep it up guys. U rock.

  • Excellent stay at West End

    by maheshshastrycold on

    Visit: 16 Jan 2020 - 17 Jan 2020. I and my family had an excellent stay in Hotel West End in Matheran. Hotel was clean and well maintained. The front office, the management, and all of the Staff were very polite and helpful. Room was clean and well maintained. Food was tasty. Though not too many options for Breakfast, the menu they had was absolutely tasty!

  • Amazing hotel.. superb food

    by rahuldhond on

    I stay with my family and friends for one night its superb hotel in Matheran. specially amenities very nice. Service is very quick staff very polite. we had dinner this hotel food was very tasty specially NON-VEG. we love this place. swimming pool very clean. breakfast very nice .. I m personally recommend this hotel please visit this hotel.

  • If you are a vegetarian and looking for good food inside hotel, I would not recommend this place.

    by AnkitT341 on January 5, 2020

  • view towards pool or garden.. first floor

    by AADVANII on January 4, 2020

  • Rooms near the spa are good

    by sharon_s on May 18, 2019

  • Tent Rooms Are great

    by Rygly2322 on March 23, 2019

  • The hotel is quite a walk from railway station, city center

    by Atul_007 on February 10, 2019