Fri, 22 Nov – Sat, 23 Nov (1 Night) | 1 Room | 1 Guest
LOTUS SUITES ( VITS HOTEL) ANDHERI KURLA ROAD CLOSE TO INTERNATIONMAL AIRPORTANDHERI EAST MUMBAI 400059, Mumbai , 400059 | Show on Map
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by TravelReview6197 on November 10, 2019
I had gone out for a walk for 10-15 minutes in the evening and when I came back, I found my room unlocked and a house keeping staff member was in my room. He was standing near the bed and speaking on the phone. I heard him saying "there is a laptop, headphones, wallet etc.". I came in and asked him what he was doing and to whom he was talking to and giving these details. He said I had come for taking "Occupancy" which we do for all rooms and note down if it is occupied or not. I said you don't need to come inside for that. You can figure it out just by ringing the bell. Also, regarding the phone call, he said he was reporting what all valuable are kept to the front desk so that they are accounted for! I called the duty manager (Shashank) and asked him what all this is. He said he is not aware of any such practice and the housekeeping guy was not supposed to enter anybody's room. I asked him to come up. Along with him there was another manager kind of guy (Akash/Akshay I think) who also came and started giving anther story. He said the staff had come for "Evening turn down service" in which they ask if the customer needs tea/water etc. Again for this, I said there is no need to come inside the room. He can just ring the bell. The duty manager was speechless and as shocked as we were but this other guy seemed to be involved. We asked to speak to the general manager. After some time, we got a call and this time there was a third story: he said the staff enters so that they can arrange wet towels, slippers etc. properly. He said we should have turned on our DND button before leaving the room if we didn't want them to enter. We were not satisfied but didn't push it further. Now the biggest twist: We went out later on and after coming back we found that the DND light goes off within 2 mins after you take out the key card from the holder in the room along with other lights. So it was a blatant lie. Very disappointing experience. Never staying here again.
by Mehrolia on November 9, 2019
Mr. Bhavesh this is wrong on your part after staying for 2 nights and for the 3rd night extended stay you had to pay directly but you were not willing to pay hence you created this scene Vits is a corporate hotel and we are happy with its services.
by bhavishp5 on November 8, 2019
Not aver seen in my life verst hotel to stay its call 1 star hotel dont book this hotel its poor Room service not proper behaviour with guest.. Dont take decisions shawing picture worst in real ... badlee behaviour with guest black listed for aver or guys u also support dont west your hard money Rubbles hotel ...... Rooms so old and bed smell every where towel badlee smell old bathroom Not clean proper ..... Not Reffer any one guys support for that plz plz much better u stay guest house Regards bhavish Room no 204 Stat date 8 nov
by Sakshipowar on November 8, 2019
Had a very good time spent here it was great experience raosaheb really assited well n bhoomi as well served good the food was really amazing whole staff was good hygiene was the best the whole staff was very kind
by Lakshmi R on November 8, 2019
Stayed for the sixth time in three years. Excellent. No other word. They take care of all your needs. The staff also recognises me now and that feels good. Amenities are excellent too. Would come back again and again
by abdurrashidhotel on October 27, 2019
by Cherry2409 on October 19, 2019
by Danish82911 on October 18, 2019
by NS_chd on September 28, 2019
by vmaths on September 25, 2019
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