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Rating 3.0/ 5 , based on 118 Review(s)

Hotel Metro Palace, Mumbai

Wed, 27 Nov – Thu, 28 Nov (1 Night)  |  1 Room  |  1 Guest

Reviews for Hotel Metro Palace

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Overall Rating

3.6 / 5

(based on 19 review(s))

Verified

Rating Summary

  • Comfort19
  • Cleanliness19
  • Facilities Available19
  • Staff Service19
  • Room19
  • Value for money19
  • Location19
  • 3.5
  • 3.5
  • 3.4
  • 3.4
  • 3.6
  • 3.4
  • 4.1
  • 3.9

    Very Good!

    What's Good: The friendly service

    What needs to improve : the lift

    Reason For Rating : Upgrade the Lift

  • 4.7

    Excellent!

    What's Good: Everything

    What needs to improve : Nothing

    Reason For Rating : Overall experience

  • 1.0

    Poor!

    What's Good: Nothing

    What needs to improve : I already explained

    Reason For Rating : Place was super noisy, mosquito repellent was not having the refil . Inspite of several requests to the hotel reception didnt receive it & due to room was fully filled with mosquito the night was weird. And last thing; hotel people were not cooperative as you can see i booked and xheckin the hotel at 2.30 pm abd next day they asked to vacate it in morning 10 ,for this i had a long argument as well but they were shamess people

  • 4.3

    Very Good!

    Reason For Rating : Location , cleanliness and rate.service. all is good.

  • 1.0

    Poor!

    What's Good: Nothing

    What needs to improve : Everthing

    Reason For Rating : The senior staff is so bad in talking with us he dont know how to behave with customer They r very pathetic

  • 2.7

    Average!

    What's Good: Nothing

    What needs to improve : Cleanliness. Facilities. Charges.

    Reason For Rating : The hotel is not upto it charge for. Cleanliness was not at all good. We found mosquitoes in our room. They charge 2 to 3 times for almost everything. The amenity is old. Facilities provided are very less at this price. There is a lot better packege available at this price and better than this.

  • 4.1

    Very Good!

    What's Good: Little better

    Reason For Rating : Yes

  • 3.3

    Average!

    What's Good: Service

    What needs to improve : Room location

    Reason For Rating : Good service

  • 3.3

    Average!

    What's Good: Location

    What needs to improve : Mentioned in suggestion

    Reason For Rating : I think the the management should not place the guests where the work is going on or have room near the chimney of the hotel running down stairs The rest is ok ok

  • 4.0

    Very Good!

    Reason For Rating : Good staff , nice room... Bit expensive bt good for family and friends

  • 4.9

    Excellent!

    Reason For Rating : The room was recently renovated and very neat and clean.

  • 4.1

    Very Good!

    Reason For Rating : Nice hotel to stay

  • 4.9

    Excellent!

    What's Good: Very calm and peaceful

    What needs to improve : Notice from the restaurant at late night is arrogant

    Reason For Rating : Well suited for a family.

  • 4.6

    Excellent!

    What's Good: Neatness

    What needs to improve : Facilities can be upgraded

    Reason For Rating : Good place

  • 4.6

    Excellent!

    What's Good: Very much accommodative and considering our causes

    What needs to improve : Very noisy from the sound system of their restaurant

    Reason For Rating : Excellent location, very decent front office and hospitality, rooms are spacious,neat and clean. Very much safe also.

  • 5.0

    Excellent!

    What's Good: no only one thing all services and value for money and also thanks specialy yatra..

    What needs to improve : no one..thanks to yatra..

    Reason For Rating : Superb Hotel and all staff members and also fine and cheap rate provide by yatra..thanks a lot to yatra for making my enjoyable trip...love yatra...

  • 4.0

    Very Good!

    What's Good: very centrally located

    What needs to improve : i think the hotel should supply more sachets of tea/coffee milk and sugar. what they give is only enough for one time

    Reason For Rating : our stay was very comfortable inspite of the renovations going on at the time

  • 2.4

    Poor!

    Reason For Rating : In a very bad shape Full of mosquito Noisy in the night AC not working properly

  • 1.0

    Poor!

    What's Good: There is nothing to like about this place and lot to hate about

    What needs to improve : Owner, worker, service, cleanliness. Location, accessibility

  • Higher floor

    by gops102 on August 20, 2019

  • views from road side rooms are good but to noisy better to take back side rooms

    by poojak1118 on January 19, 2018

  • 501 or 502 are at the back. Don't go for rooms at the front of the hotel...too noisy

    by anita d on December 28, 2017

  • All rooms similar.

    by 973yagnesht on November 30, 2017

  • Executive rooms are very very small. and go for upper floor corner side not facing to road. otherwise it will very very noisy.

    by LithinA4 on October 15, 2017