ITC Grand Central Mumbai, A Luxury Collection Hotel

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1 Person in 1 Room
Room 1:
AdultsAbove 12 years
Children Below 12 years
  • Age(s) of Children
Room 1:
AdultsAbove 12 years
Children Below 12 years
  • Age of Children
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Availability
Rating4.5, based on 1450 Review(s) Price: Rs. 12,335

Mumbai

Sat, 10 Dec – Sun, 11 Dec (1 Night)  |  1 Room  |  1 Guest

Highlights

Amenities

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Choose Room

- | 1 Room
  • 1 Night
  • 1 Person in 1 Room
    Room 1:
    Adults (Above 12 years)
    Children (Below 12 years)
    • Age(s) of Children
    Room 1:
    Adults (Above 12 years)
    Children (Below 12 years)
    • Age of Children
Room Type Inclusions & Amenities Total Price for 1 Night
(Additional - 1.5% Service Tax)
Executive Club Exclusive - Non Refundable Details

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  • Max:2 Adults &1 Children

Inclusions

  • Breakfast
  • Access to club lounge

Amenities

  • Newspaper
  • Telephone

2 more Amenities

    Inclusions

    • Breakfast
    • Access to club lounge

5 Rooms Left!

More Info

    Amenities

    • Newspaper
    • Telephone
    • Ironing facilities
    • Safe
Price for 1 Night
Rs. 13,485 Rs. 12,335
Get eCash Rs. 2000
Executive Club Exclusive - Best Available Rates Details

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  • Max:2 Adults &1 Children

Inclusions

  • Breakfast
  • Access to club lounge

Amenities

  • Newspaper
  • Telephone

2 more Amenities

    Inclusions

    • Breakfast
    • Access to club lounge

5 Rooms Left!

More Info

    Amenities

    • Newspaper
    • Telephone
    • Ironing facilities
    • Safe
Price for 1 Night
Rs. 13,706
Get eCash Rs. 2000
The Towers - Non Refundable Details

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  • Max:2 Adults &1 Children

Inclusions

  • Breakfast

Amenities

  • Newspaper
  • Telephone

2 more Amenities

    Inclusions

    • Breakfast

5 Rooms Left!

More Info

    Amenities

    • Newspaper
    • Telephone
    • Ironing facilities
    • Safe
Price for 1 Night
Rs. 14,071 Rs. 12,871
Get eCash Rs. 2000
The Towers - Best Available Rates Details

View room image

  • Max:2 Adults &1 Children

Inclusions

  • Breakfast

Amenities

  • Newspaper
  • Telephone

2 more Amenities

    Inclusions

    • Breakfast

5 Rooms Left!

More Info

    Amenities

    • Newspaper
    • Telephone
    • Ironing facilities
    • Safe
Price for 1 Night
Rs. 14,302
Get eCash Rs. 2000
ITC One - Non Refundable Details

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  • Max:2 Adults &1 Children

Inclusions

  • Breakfast

    Inclusions

    • Breakfast

5 Rooms Left!

Price for 1 Night
Rs. 17,003 Rs. 15,553
Get eCash Rs. 2000
ITC One - Best Available Rates Details

View room image

  • Max:2 Adults &1 Children

Inclusions

  • Breakfast

    Inclusions

    • Breakfast

5 Rooms Left!

Price for 1 Night
Rs. 17,281
Get eCash Rs. 2000

Map View

Reviews

  • View Yatra Reviews
  • View Hotel Reviews
  • View Room Reviews

Overall Rating

3.9 / 5

(based on 10 review(s))

Rating Summary

  • Comfort10
  • Facilities Available10
  • Value for money10
  • 3.9
  • 3.9
  • 3.9
  • R

    Excellent!

    by Rajnish on 08-03-2016

    It's a wonderful place to stay with fingers licking food.

  • M

    Excellent!

    by Mohith Mohan on 20-07-2015

    They should Vary their breakfast spread.

  • S

    Very Good!

    by Sruthiy Kaveseri Mohan on 07-07-2015

    Bathroom horrible

  • S

    Excellent!

    by Sruthiy Kaveseri Mohan on 06-07-2015

    Please don't miss bfast. .....especially chef rajans south indian delicacies

  • M

    Average!

    by Mr. daniel miranda on 11-05-2015

    Visited ITC Grand Central for our 1st wedding anniversary 26th April '15, exactly a year after our last visit there directly from our wedding. The experience right from check-in to dinner for that evening was excellent with the chef treating us to a very special cake on the occasion. The next day, breakfast too was excellent but the shock begun after that when we returned from breakfast to find an empty open packet of cashew lying on the counter when in reality we did not use any of the items from mini bar in the first place. I called room assistance to clarify the situation and confirm the same and they even sent the housekeeping incharge to my room to confirm the same who said it might've been from the previous guest. Then after a few minutes the duty manager Miss Bhavana calls up the room and insists that we only have consumed the packet and the housekeeping clears the room thoroughly before any new occupancy. That was just shocking considering I already clarified with the housekeeping the situation. On repeated explanations she was insistent and not once bothered to call back and apologize for her tone of speaking to her guests. On check out I mentioned to the front desk who profusely apologized on her behalf while I noticed here come to the counter look at us and walk away in a very rude manner again.The front desk incharge assured me that I would receive a call from the manager the next day ( Miss Bhavana superior) who was on leave that day but that call never came. After such delightful experiences over the years with this hotel, it was utterly disappointing to be met with this kind of behaviour from a reputed hotel chain like ITC who through our membership over the years held so dearly close to my heart and would always look forward to our occassional visits. Hope this situation does not repeat itself to other loyal guests.

  • M

    Poor!

    by Mr. KAMESWARA on 24-02-2015

    Rooms are very ordinary like a 3 star hotel and not like 5 star hotel. Very small TV and small Bathroom.

  • A

    Very Good!

    by Anand Jindal on 17-02-2015

    Service Standards dont meet the Brand Name

  • G

    Average!

    by guest Malhotra on 26-01-2015

    The room service is horrible waited for over 1 hour for sandwich which never came even after calling few times Room was supposed to be done for evening services the guys forgot inspite of reminding came back midnight it was still not done This is not expected from 5 star hotel

  • A

    Very Good!

    by ANIL ATRI on 25-01-2015

    Very good and everyone was asking about the next trip

  • A

    Excellent!

    by Abhinav on 25-01-2015

    Great hotel and great services. Stay was pleasant and the staff was cordial.



  • Overall Rating

    4.5 ITC Grand Central Mumbai, A Luxury Collection Hotel

    (based on 1450 reviews)

  • Traveller Rating

    • Terrible 16
    • Poor 36
    • Average 102
    • Very Good 406
    • Excellent 890
  • Rating Summary

    • Location 4.5
    • Sleep Quality 4.5
    • Rooms 4.5
    • Service 4.5
    • Value 4.0
    • Cleanliness 4.5

  • Terrible experience

    by Atul P on December 3, 2016

    I had the worst front desk experience checking in today at 3:00 am in the morning. This hotel staff is not trained to create customer satisfaction. Actually, it appears the staff are deliberately trained to lie and make the guest irritated and highly dissatisfied. The lower level staff is not the problem, but the front desk and duty manager are ill trained, unfriendly and inhospitable. For a person like me who stays in many hotels around the world and at least 30 nights per year in the hotels, this has been one of the worst encounters and follow up by the hotel staff. I am not staying here again and will get out of here tomorrow. Probably, this is one of the reasons I don't favor ITC Hotels anymore

  • Delightful hospitality of ITC central grand

    by khuranaco on December 3, 2016

    ITC Grand Central embodies the spirit of perfection. A wellness centre that combines ancient Indian and modern Western techniques into rejuvenating experience. ITC provides with the superlative luxury accommodation for their guests.Food served is immensely professional and mouth watering. Staff is accommodating and generous to the needs of their customers. Service is astonishing, everyone is really focused on the guests. A warm regard to the entire team of ITC central grand and in specific to Ms. Bhawna and Ms. Pooja for their pleasant and fruitful hospitality during my stay.

  • I fell in love with this property

    by Sahil S on December 2, 2016

    The property is gorgeous. The location is brilliant. The view from the roof is stunning, and is great to have a drink on the roof. You can see the coastline on both sides The hotel is great for business travelers, for a good peaceful sleep. Places nearby to go and eat. The staff is brilliant, and great on energy. The ladies staff looks gorgeous in the saris.

  • Becoming a regular here now..

    by sak015 on December 2, 2016

    This was my third visit and stay at ITC grand central this year and is now my first choice of stay whenever i visit Bombay. The rooms are comfortable, the breakfast is ample ( special hat tip to chef rajan ) and the staff all uniformly friendly and helpful. Special thanks to Clifa at the front desk who helped me with a tricky booking situation and followed up to check if everything was going fine.

  • Located at heart of Mumbai, reminding old Town

    by ankush161281 on December 2, 2016

    For best view from your balcony, take room at higher floor. Not much view on lower floor. Food is good with good sleeping quality. Wifi was not given free and at no cost, speed was pathetic. Hotel can not be branded as equipped with all modern amenities though all basic amenities are taken care. Ladies look amazing good in saris and bindis.

  • Do have a drink on the roof.

    by Sahil S on December 2, 2016

  • The ITC one rooms are very spacious with separate shower and bathtub and is a good value for money for families.

    by Dhilan K on November 27, 2016

  • best staff, starwood

    by Brendon H on November 24, 2016

  • Higher floors for better views.

    by shaibaba on November 23, 2016

  • If you are given a tower room you have access to a tranquil bar and roof terrace where you can enjoy quite time to wind down

    by hibeeskaz on November 22, 2016

Hotel Amenities

  • Outdoors

  • Porter
  • Valet Parking
  • Kids Pool
  • Swimming pool
  • Services

  • LCD / Projector
  • Babysitting or child care
  • Travel counter
  • Concierge
  • Business center
  • Lounge
  • Front desk
  • Beauty Parlour
  • WIFI
  • Laundry facilities
  • Parking
  • 24-Hour Front Desk
  • Room service
  • Safety & Security

  • 24-Hour Security
  • Food & Beverages

  • Coffee shop or cafe
  • Activities

  • Full Services Health Spa
  • Indoor Pool
  • Gym
  • General

  • Conference Room
  • Health club
  • Conventions
  • Media & Entertainment

  • Internet Access
  • Telephone
  • Dining

  • Restaurant

Hotel Policies

  • Check-in
    From 2:00 PM
  • Check-out
    Until 12:00 AM
  • Rooms
    242
  • Floors
    30
  • Cancellation/prepayment

    Cancellation and prepayment policies vary according to room type. Please check what room conditions may apply when selecting your room above.

  • The primary guest must be at least 18 years of age to check into this hotel.
  • As per Government regulations, It is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. In case, check-in is denied by the hotel due to lack of required documents, you cannot claim for the refund & the booking will be considered as NO SHOW.
  • Unless mentioned, the tariff does not include charges for optional room services (such as telephone calls, room service, mini bar, snacks, laundry etc). In case, such additional charges are levied by the hotel, we shall not be held responsible for it.
  • All hotels charge a compulsory Gala Dinner Supplement on Christmas and New Year's eve. Other special supplements may also be applicable during festival periods such as Dusshera, Diwali etc. Any such charge would have to be cleared directly at the hotel.
  • In case of an increase in the hotel tariff (for example, URS period in Ajmer or Lord Jagannath Rath Yatra in Puri) the customer is liable to pay the difference if the stay period falls during these dates.
  • Yatra.com will not be responsible for any service issues at the hotel

FAQS

  • How do I know my reservation was booked?

    You will receive an SMS and email on confirmation of your hotel booking.

  • Do I need to confirm my reservation?

    There is no need to confirm your reservation. If you still feel you would like to verify that your reservation was made, you can do so by writing to our Customer Support Team or by contacting our customer services team.

  • How do I cancel/amend a hotel reservation?

    To cancel a booking log in to My Bookings section or call our call center on 955 5800 800(all networks).

  • Is there a cancellation policy for Hotels booked on Yatra?

    The cancellation policy for hotel bookings varies according to hotel and room type. For more information, please check the cancellation policy mentioned next to the price for the room type. If you are cancelling after the check-in date, there will be no refund. In all cases, you'll be charged a standard cancellation fee of Rs. 250 per booking over and above the hotel's own cancellation charges.

  • How do I pay for the gala dinner?

    Gala dinner charges which are applicable for Christmas and New Year dates would be extra and payable directly to the hotel. Please check with the hotel directly for more information on the same.