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Book Rooms at ITC Grand Central Mumbai, A Luxury Collection Hotel

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Room 1:
AdultsAbove 12 years
Children Below 12 years
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Rating 4.5/ 5 , based on 4083 Review(s)
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ITC Grand Central Mumbai, A Luxury Collection Hotel, Mumbai

Sat, 11 Apr – Sun, 12 Apr (1 Night)  |  1 Room  |  1 Guest

Reviews for ITC Grand Central Mumbai, A Luxury Collection Hotel

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Overall Rating

4.2 / 5

(based on 20 review(s))

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Rating Summary

  • Comfort20
  • Cleanliness3
  • Facilities Available20
  • Staff Service3
  • Room3
  • Value for money20
  • Location3
  • 4.2
  • 4.0
  • 4.3
  • 4.0
  • 4.0
  • 4.2
  • 4.0
  • 3.0

    Average!

    Reason For Rating : The breakfast menu was the same for the 3 days for which I was staying at the hotel. The room service is also quite slow.

  • 4.9

    Excellent!

    What's Good: Good location

    What needs to improve : Higher prices

    Reason For Rating : Awesome

  • 3.9

    Very Good!

    What's Good: Location

    What needs to improve : Less green

    Reason For Rating : Ok

  • 5.0

    Excellent!

    What's Good: It's a wonderful place to stay with fingers licking food.

  • 4.7

    Excellent!

    What's Good: They should Vary their breakfast spread.

  • 4.3

    Very Good!

    What's Good: Bathroom horrible

  • 4.7

    Excellent!

    What's Good: Please don't miss bfast. .....especially chef rajans south indian delicacies

  • 3.0

    Average!

    What's Good: Visited ITC Grand Central for our 1st wedding anniversary 26th April '15, exactly a year after our last visit there directly from our wedding. The experience right from check-in to dinner for that evening was excellent with the chef treating us to a very special cake on the occasion. The next day, breakfast too was excellent but the shock begun after that when we returned from breakfast to find an empty open packet of cashew lying on the counter when in reality we did not use any of the items from mini bar in the first place. I called room assistance to clarify the situation and confirm the same and they even sent the housekeeping incharge to my room to confirm the same who said it might've been from the previous guest. Then after a few minutes the duty manager Miss Bhavana calls up the room and insists that we only have consumed the packet and the housekeeping clears the room thoroughly before any new occupancy. That was just shocking considering I already clarified with the housekeeping the situation. On repeated explanations she was insistent and not once bothered to call back and apologize for her tone of speaking to her guests. On check out I mentioned to the front desk who profusely apologized on her behalf while I noticed here come to the counter look at us and walk away in a very rude manner again.The front desk incharge assured me that I would receive a call from the manager the next day ( Miss Bhavana superior) who was on leave that day but that call never came. After such delightful experiences over the years with this hotel, it was utterly disappointing to be met with this kind of behaviour from a reputed hotel chain like ITC who through our membership over the years held so dearly close to my heart and would always look forward to our occassional visits. Hope this situation does not repeat itself to other loyal guests.

  • 1.7

    Poor!

    What's Good: Rooms are very ordinary like a 3 star hotel and not like 5 star hotel. Very small TV and small Bathroom.

  • 3.7

    Very Good!

    What's Good: Service Standards dont meet the Brand Name

  • 3.0

    Average!

    What's Good: The room service is horrible waited for over 1 hour for sandwich which never came even after calling few times Room was supposed to be done for evening services the guys forgot inspite of reminding came back midnight it was still not done This is not expected from 5 star hotel

  • 4.0

    Very Good!

    What's Good: Very good and everyone was asking about the next trip

  • 5.0

    Excellent!

    What's Good: Great hotel and great services. Stay was pleasant and the staff was cordial.

  • 5.0

    Excellent!

  • 5.0

    Excellent!

    What's Good: Full value for your money, superb hotel, nice location .I am going going to stay again when i come to mumbai next time

  • 4.7

    Excellent!

    What's Good: good experience , great location would like to stay here again when we are in Mumbai.

  • 5.0

    Excellent!

  • 5.0

    Excellent!

    What's Good: Very nice and cordial staff, I received an upgrade during my stay which was really nice gesture, however it was only a partial upgrade with no access to Point of view which was disappointing as its one of the nicer things about an upgrade.

  • 4.0

    Very Good!

    What's Good: good comfortable stay. On the whole a very high focus on service. Area of improvement would be the food.

  • 5.0

    Excellent!

  • Overall Rating

    "ITC Grand Central Mumbai, A Luxury Collection Hotel"
    4.5 ITC Grand Central Mumbai, A Luxury Collection Hotel

    (based on 4083 reviews)

  • Traveller Rating

    • Terrible 29
    • Poor 53
    • Average 147
    • Very Good 567
    • Excellent 3287

  • Excellent services

    by ShankarY10 on

    In these though times of Corona viruse Mr.rajesh (housekeeping) ensure that l had a comfortable stay and my room was sanitized cleaned properly cleaned staff ensure that proper take care of ITC hotel guest and finally satisfied.

  • Wonderfully Stay

    by janitorsiuo on

    I was here for 2 Nights at this property. It's a huge property and staff is very friendly. Shabnam from reception was so helpful to give us early check in. Kajol informed us about hotel facilities and escorted us to the room. Fahad gave us late checkout and also helped us booked uber. Stay was absolutely wonderful. House keeping staff provided us with foam pillows which were amazing. I shall visit back soon.

  • Solo trip

    by Sapthu on

    Enjoyed my stay here...I was travelling alone and the staff were very nice and kind..especially ms kajol...she gave me her number and asked me to contact her any time I wanted anything ...they made me feel safe and comfortable.... Rooms were clean and cozy...and food was good...!

  • Amazing hotel

    by Skdubeyup on

    The hotel is very nice with nice ambience.I visited ITC for work and was very well serviced by the front office team Ms.Roshni and Ms.Abigail. Their efficiency speaks about the hotel services and I'm very pleased with the hotel. As well as the view from the Point of View lounge is breathtaking. Recommending all my near dear ones to visit and experience for yourselves.

  • Exemplary

    by Bungalow2Jodhpur on

    This was my first stay in ITC Grand Central and am quite impressed with the property. Great Service, Great Food, Great location, very safe and very helpful staff. I would specifically like to mention Ramanuj at the front desk who went out of the way to make sure that our stay was comfortable and hassle free.

  • Executive Club

    by shamoyal on March 2, 2020

  • the conference arrangement was perfect

    by ME_OUTING on February 24, 2020

  • Great Homely feel and nice exotic food. Quiet place as well

    by Sandeeptalgaonkar on February 23, 2020

  • As near to the top as possible is always a good choice of rooms

    by The_Shouvik on February 19, 2020

  • Ask for rooms ending in odd number. They have view of the green spaces opposite as well as the sunset

    by krisnita on February 13, 2020