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Book Rooms at ITC Maratha Mumbai, A Luxury Collection Hotel - Prices Rs. 9500

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Room 1:
AdultsAbove 12 years
Children Below 12 years
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Room 1:
AdultsAbove 12 years
Children Below 12 years
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Rating 4.5/ 5 , based on 4568 Review(s) Price: Rs. 9,500

ITC Maratha Mumbai, A Luxury Collection Hotel, Mumbai

Tue, 30 Jul – Wed, 31 Jul (1 Night)  |  1 Room  |  1 Guest

Reviews

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Overall Rating

4.4 / 5

(based on 11 review(s))

Verified

Rating Summary

  • Comfort11
  • Cleanliness6
  • Facilities Available11
  • Staff Service6
  • Room6
  • Value for money11
  • Location6
  • 4.3
  • 5.0
  • 4.5
  • 4.5
  • 4.7
  • 3.8
  • 4.2
  • 4.9

    Excellent!

    What's Good: we come again..

    What needs to improve : nothing.

    Reason For Rating : great food. courteous staff. Great ambiance.

  • 4.7

    Excellent!

    What's Good: Nice awesome

    What needs to improve : Wifi was chargeable...

    Reason For Rating : Nice service and amenities

  • 4.0

    Very Good!

    What's Good: Food and beverage

    What needs to improve : Location..

    Reason For Rating : Excellent care and services

  • 3.9

    Very Good!

    What's Good: Ambience

    What needs to improve : Virtual Reception (Phone operators, routing of calls - its ridiculous at best)

    Reason For Rating : Hotel reception cannot route phone calls appropriately. I had to call 7 times to get to the from desk that does the check in for guests as my family was waiting and needed the SPG gold member number. Besides that, experience is fine.

  • 5.0

    Excellent!

    What's Good: Asthetics, Location, Rooms, Service

    What needs to improve : None

    Reason For Rating : Superb in Every Respect

  • 5.0

    Excellent!

    What's Good: El Superbo. ITC Maratha beats my experience of all other 5 stars in Mumbai barring Oberoi and Lands End which I have not experienced yet. The feel, service, attention to detail and simplicity without confusion is unrivalled.

    What needs to improve : Nothing

  • 1.0

    Poor!

    What's Good: My camera bag with lot of photo gear worth over 3 Lacs was stolen from official hotel cab while hotel driver was claiming to be keeping vigil all the time. The cab was booked at a higher cost of Rs. 5000 for 8 hours / 80 kms instead of a local cab at Rs.1400, only for the reason of safety and security but evidently that did not happen. Nobody cared about my loss. Nobody registered a complaint. I lost my camera equipment with professional DSLR and professional quality lenses that I collected over the last 8 years. I had to personally take initiative to go to the police station for compliant where I was made to run around for about 5 hours before an FIR copy was handed over to me. My entire trip was spoiled due to the shattered mood of my family and no photography possible as the entire equipment was lost. Hotel staff did not even care about my loss. I would never recommend such a hotel to anyone. Please be very careful in using this hotel. All they want is your money and will not provide any safety and security value. If you need to verify my story, you are welcome to send me a message at ramindelhi at gmail dot com.

  • 4.3

    Very Good!

    What's Good: loved my stay here.... would prefer if there are offers on food and spa...

  • 4.7

    Excellent!

  • 4.7

    Excellent!

    What's Good: A wonderful hotel...excellent service...excellent rooms...stayed as a couple...couldn't be more convenient

  • 4.0

    Very Good!

    What's Good: Had a great time in the Hotel. Its a five star hotel and it lives up to its standards in terms of cleanliness and service. But food was mediocre - Breakfast buffet spread is ok and the taste was average ( not great ). We tried out their set menu thing in Dakshin Coastal restaurant - Mediocre taste for a hefty bill. There after we resorted to in-room dining and liked only the oriental food. We liked the complimentary cardamom flavored beer we had with every meal though. All-in-all we enjoyed our stay but wished we had a better choice of food, both in-terms of taste and value for money.

  • Just very polite staff

    by COYMB on July 7, 2019

  • Sent in your special request and it will be addressed with in the operational constraints.

    by sadasivn on June 10, 2019

  • Rooms on the upper floors are more spacious rest all is amazing

    by Dhruv-1234567890123 on May 24, 2019

  • Take room on top floor

    by Kmr_tk on May 5, 2019

  • Pool facing seems the best option, although views anywhere around the hotel are not particularly breathtaking

    by Rakesh S on April 21, 2019