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Tue, 30 Jul – Wed, 31 Jul (1 Night) | 1 Room | 1 Guest
by Nageswara Rao on May 06,2019
What's Good: we come again..
What needs to improve : nothing.
Reason For Rating : great food. courteous staff. Great ambiance.
by Payan on Dec 27,2018
What's Good: Nice awesome
What needs to improve : Wifi was chargeable...
Reason For Rating : Nice service and amenities
by Prabhakaran on Dec 11,2018
What's Good: Food and beverage
What needs to improve : Location..
Reason For Rating : Excellent care and services
by Hemi on Aug 10,2018
What's Good: Ambience
What needs to improve : Virtual Reception (Phone operators, routing of calls - its ridiculous at best)
Reason For Rating : Hotel reception cannot route phone calls appropriately. I had to call 7 times to get to the from desk that does the check in for guests as my family was waiting and needed the SPG gold member number. Besides that, experience is fine.
by NEELIMA Y on Jun 10,2018
What's Good: Asthetics, Location, Rooms, Service
What needs to improve : None
Reason For Rating : Superb in Every Respect
by Mrityunjay on Feb 14,2017
What's Good: El Superbo. ITC Maratha beats my experience of all other 5 stars in Mumbai barring Oberoi and Lands End which I have not experienced yet. The feel, service, attention to detail and simplicity without confusion is unrivalled.
What needs to improve : Nothing
by Ram Kumar on Apr 06,2015
What's Good: My camera bag with lot of photo gear worth over 3 Lacs was stolen from official hotel cab while hotel driver was claiming to be keeping vigil all the time. The cab was booked at a higher cost of Rs. 5000 for 8 hours / 80 kms instead of a local cab at Rs.1400, only for the reason of safety and security but evidently that did not happen. Nobody cared about my loss. Nobody registered a complaint. I lost my camera equipment with professional DSLR and professional quality lenses that I collected over the last 8 years. I had to personally take initiative to go to the police station for compliant where I was made to run around for about 5 hours before an FIR copy was handed over to me. My entire trip was spoiled due to the shattered mood of my family and no photography possible as the entire equipment was lost. Hotel staff did not even care about my loss. I would never recommend such a hotel to anyone. Please be very careful in using this hotel. All they want is your money and will not provide any safety and security value. If you need to verify my story, you are welcome to send me a message at ramindelhi at gmail dot com.
by ganesh joshi on Feb 23,2015
What's Good: loved my stay here.... would prefer if there are offers on food and spa...
by guest Patel on Mar 03,2014
by Rahul Reddi on Feb 10,2014
What's Good: A wonderful hotel...excellent service...excellent rooms...stayed as a couple...couldn't be more convenient
by Diganth Ningappa on Jan 07,2014
What's Good: Had a great time in the Hotel. Its a five star hotel and it lives up to its standards in terms of cleanliness and service. But food was mediocre - Breakfast buffet spread is ok and the taste was average ( not great ). We tried out their set menu thing in Dakshin Coastal restaurant - Mediocre taste for a hefty bill. There after we resorted to in-room dining and liked only the oriental food. We liked the complimentary cardamom flavored beer we had with every meal though. All-in-all we enjoyed our stay but wished we had a better choice of food, both in-terms of taste and value for money.
by VoiceOfGoa on July 14, 2019
First of all, seeing the numerous glowing reviews by people with just 1 contribution against their name for this hotel makes one wonder if these are genuine reviews or if the Tripadvisor review space is being gamed. To be fair, it wouldn't be the only hotel doing it. I stayed a couple of nights in July 2019 at ITC Maratha on my way in from an international flight. There are several things about this hotel that I like. Service levels at reception, the concierge, baggage handlers, are by and large very good. The rooms now look tired, with the carpet most visibly showing its age. The Peshwa Pavilion, which is their 24 hours restaurant and breakfast area, is currently closed as it is undergoing renovations. Breakfast has been moved to another spacious area. This is where things went south for us. The service at the breakfast buffet was atrocious. We would see several staff members move about busily doing everything except attending to the tables. This kind of inefficiency and incompetence does no credit to ITC. The breakfast itself was enjoyable but management needs to train the staff for service. One more thing: I made my booking through Orbitz/Expedia and it was prepaid. The confirmation email from Orbitz explicitly said no further confirmation was necessary and that I was set. Yet a couple of days before my arrival the hotel contacted me asking to "reconfirm." This has to stop. If my plans change then it is up to me to contact the hotel and if I don't I forfeit the first day's rate. I shouldn't have to contact the hotel to confirm and reconfirm. It is only in India that I have encountered this nonsense.
by 121pauli on July 12, 2019
The waiter Abhishek is a credit to the company. He is always there with a smile and very efficient service. I have worked in hotel management and would have gladly employed him in any establishment I have worked in. He deserves praise
by ashwinkrs on July 11, 2019
I visited the restaurant of this hotel and indeed the food was Splendid. After our meal while leaving the restautanrt forgot my very important documents there. I came back to collect it and some lady from lost and found department Aishwarya came with my stuff and gave it to me. I thought I lost my file but, cudos to their process. Appreciate their service.
by retrominnal on July 11, 2019
Thanks Trushal from the Pershawa restaurant for your excellent attention to details and service . U made my dinner vero pleasant. Even took sugar for me when I was tearing from biting a chilli. Rooms were great and comfortable. Service was good too
by Samitt67 on July 9, 2019
ITC is one of the finest hotels in the city and I visit often for my business meets. Everything from front desk to housekeeping and the restaurants is perfect! I'd like to mention Aaliya and Pooja B who were amazing at their service.
by COYMB on July 7, 2019
by sadasivn on June 10, 2019
by Dhruv-1234567890123 on May 24, 2019
by Kmr_tk on May 5, 2019
by Rakesh S on April 21, 2019