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Book Rooms at ITC Maratha Mumbai, A Luxury Collection Hotel

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Rating 4.5/ 5 , based on 5074 Review(s)
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ITC Maratha Mumbai, A Luxury Collection Hotel, Mumbai

Tue, 03 Nov – Wed, 04 Nov (1 Night)  |  1 Room  |  1 Guest

Reviews for ITC Maratha Mumbai, A Luxury Collection Hotel

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Overall Rating

4.5 / 5

(based on 5 review(s))

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Rating Summary

  • Comfort5
  • Cleanliness5
  • Facilities Available5
  • Staff Service5
  • Room5
  • Value for money5
  • Location5
  • 4.4
  • 5.0
  • 4.6
  • 4.4
  • 4.6
  • 4.4
  • 4.0
  • 4.9

    Excellent!

    What's Good: we come again..

    What needs to improve : nothing.

    Reason For Rating : great food. courteous staff. Great ambiance.

  • 4.7

    Excellent!

    What's Good: Nice awesome

    What needs to improve : Wifi was chargeable...

    Reason For Rating : Nice service and amenities

  • 4.0

    Very Good!

    What's Good: Food and beverage

    What needs to improve : Location..

    Reason For Rating : Excellent care and services

  • 3.9

    Very Good!

    What's Good: Ambience

    What needs to improve : Virtual Reception (Phone operators, routing of calls - its ridiculous at best)

    Reason For Rating : Hotel reception cannot route phone calls appropriately. I had to call 7 times to get to the from desk that does the check in for guests as my family was waiting and needed the SPG gold member number. Besides that, experience is fine.

  • 5.0

    Excellent!

    What's Good: Asthetics, Location, Rooms, Service

    What needs to improve : None

    Reason For Rating : Superb in Every Respect

  • Overall Rating

    "ITC Maratha Mumbai, A Luxury Collection Hotel"
    4.5 ITC Maratha Mumbai, A Luxury Collection Hotel

    (based on 5074 reviews)

  • Traveller Rating

    • Terrible 65
    • Poor 68
    • Average 187
    • Very Good 771
    • Excellent 3984

  • ITC Maratha

    by shreyamanikandan on

    Had recently been to ITC Maratha and im highly pleased with their hospitality. They made sure that all sorts of precautions are being taken to cope up with the current situation. Excellent rooms with great service. We had opted for a brunch which had a huge spread from different cuisines along with alcoholic/non-alcoholic beverages. The staff was highly co-operative and well mannered. MR. Edwin was very polite and made sure that we enjoy our little weekend getaway. :)

  • ITC as always at its BEST

    by Shree0810 on

    Stayed here for 3 weeks now, in-spite of pandemic situation , limited staffs, and many restriction by government, Yet the pleasure of staying and generous services showed by entire ITC Maratha team is awesome. No words to complaint , nor a chance given to point out. Housekeeping team, Receptions Desk, IN Room Dining all were so friendly . Perfect housekeeping service and attitude showed by Mr. Kush who took my rooms responsibility without fail. Thanks to catering / room dining team Mr. Balram, to call me and update the daily menu before serving. It does require patience for the same routine to follow. Overall ambiance , stay , experience is at par as always. Cheers to the team and best wishes for the future business. I will surely miss my room. So felt like home stay, didn't wanted to leave. Thanks.

  • Official visit

    by Kavitapandey on

    Excellent service .staffs are very polite.Want to really appreciate (Miss.Sameera,Mr.khus, and all staff members) Food quality is good. Visit many hotel but this, one was the best for me. Thank you for such a wonderful memories.

  • Greatest among all

    by udbodhan on

    I stayed here for 14 days..It was the nicest among all the luxury hotels I have ever been to..The hospitality they provided is incomparable..I had stayed in luxury hotels arround the globe but ITC is the best. My friend recommended me here,and he gave me the contact details of Dhan from hospitality department. I will always remember Dhan's service..He never let me feel that I'm outside home..Such a lovely person..I will recommend all to chose ITC over all other available international hotel chains like Marriott, Westin..

  • Restaurant Review of Peshawari - First Restaurant visit (post Covid) on 18th October 2020.

    by Funnytraveller04 on

    Peshawari is the sister restaurant of Bukhara restaurant of ITC Delhi. I have visited Peshawari a number of times. The primary reason for visiting this restaurant usually is the Signature Dal Bukhara. This was my first visit to any restaurant in Mumbai post the Pandemic. Food: Food as usual was good. I only had vegetarian food and everything ordered was good. I took the single diner menu. Must try dishes are Tandoori Aloo, Dal Bukhara, and phirni. For non vegetarians, their chicken seekh and murgh malai kebab are really good. Worth a try. Best dishes to Order: Tandoori Aloo, Murgh Malai Tikka, Chicken Seekh, Dal Bukhara, and Phirni. Though these are the most recommended dishes, other dishes are good too. However, in my opinion, the recommended dishes justify the price you pay here. Service: Service is not the forte of Peshawari. The main focus is food Ambience: The ambience is dhaba style and not a fine dine. But as said before, the focus is food. POST COVID Restaurant Visit Experience: They claim that they are functioning at 1/3rd capacity. We were a couple and were given a table of four. However, they filled up all the three tables in the section that we were given the table. I got uncomfortable by this and hence I contacted the restaurant manager for the same. They immediately changed our table. This incident made us rethink our decision to continue with our dinner, however owing to the following factors we continued our dinner: (A) The tables were separated by six feet (B) They changed our table and gave us another table. (C) All the tables were separated by glass partitions. (D) The servers were serving using special serving trays which made sure that proper distance was maintained. (E) All cutlery and napkins were properly sanitised. (F) We felt safe. Final Note: Though we had dinner, we would have appreciated a little more distancing in the small restaurant they have. The same has been communicated to the Restaurant Manager. However my experience with social distancing in this restaurant, I may not visit another restaurant any time soon. Reducing capacity is not enough. What is required is guidelines in terms of distance between the occupied tables.

  • Rooms in the tower block are quieter, larger and more luxurious

    by ArjunR-UK on October 14, 2020

  • The breakfast buffet is worth it. One can taste all

    by 826isak on September 17, 2020

  • ITC One is the best rooms and the ones I always prefer. Choose one facing the pool

    by Santanu S on September 10, 2020

  • - Rooms are quiet - Very warm, efficient and caring team - Very spacious - Natural light in the room - Beds are super comfortable.

    by AlbanaK_thetraveller on September 5, 2020

  • Every room is as superb as it can be so let the front desk help you and trust them with their choice of room for you.

    by Bhushan_Trips on August 21, 2020