Mon, 29 Apr – Tue, 30 Apr (1 Night) | 1 Room | 1 Guest
Near Mount Tagor School, Ottamaram, Pothamedu, Munnar , 685612 | Show on Map
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by ryanhalper on January 3, 2019
Areva Inn was just perfect. Everything from the location to amenities. Loved every moment of the stay. This is a guesthouse with the features of a hotel. The guys here helped arrange a trek and a jeep safari. Thank you
by Rohitthomas123 on January 2, 2019
Really great place in Munnar for stay. This is my 3rd visit to Munnar and this is the best place I have stayed so far. Its away from town but location is just perfect. I recommend your own vehicle but I guess you need your own vehicle at any place you stay in Munnar. The staff were the best. They served great food and were very helpful. They even let us check in early. Will surely visit again. Thanks
by Chetan K on April 1, 2018
After researching a lot of properties in Munnar, we booked 2 rooms (4 people) at this property because of its proximity to town. The property itself is excellent with clean rooms and it is isolated from the main road and right in the middle of trees and plantations (See pics); The food tastes excellent and probably the best I have had in a while. however, the behavior of the staff was pathetic during our stay. You literally have to beg the staff because they refuse to provide the basic hospitality you expect from a hotel. I have had better experiences with staff behavior at places that charge 500/800 Rs a night compared to this place that charges anywhere between 3500 and 4500 rs a night for a room. I don't want anyone else to go through what we went through so I am spending my valuable time documenting my experience here. This property is actually a guest house owned by the Areva packaged drinking water company. The owners have opened it up for the general population considering it is unoccupied most of the times. Here is what went wrong during my stay. I would recommend you read all of it before going ahead with your booking : 1. Breakfast : I had booked this property through AirBnb through a guy named Raiyaan. Before booking the property, I had explicitly asked Raiyaan if breakfast is free and whether all 4 of us can order different dishes for breakfast. I had also sent him an email asking to confirm if the list of items such as Paratha, Puri, Dosa, Idli, etc can be served as breakfast. He provided a confirmation for both these points on email; however, when we reached the property, Ansar (ground staff) simply refused to serve more than one dish type for breakfast. He asked us to choose one dish type that all 4 of us would like to have. When you pay 3500-4500 rs a night for a room, you don't really expect only one dish to be served in breakfast. I had to argue with him for quite some time and showed him the emails exchanged with Raiyaan. I was finally able to convince him to serve one more dish type for breakfast but the long discussion made it a negative experience. If this was not enough, breakfast timings are decided by Anar (8 - 9 30 am in our case). Also, if you ask Ansar for more bread or more tea, he will bluntly refuse. Once again, you need to argue and discuss with him for him to understand that one extra cup of tea or extra bread is expected when you are paying this much for a room. 2. Dinner : If you want to have dinner at this property, you need to inform Ansar (ground staff) about what you want to eat latest by 5 PM. Since sightseeing shuts at 7 PM in Munnar and drivers are against driving in the dark and fog, you are going to find yourself having dinner at the hotel you book unless you want to have dinner at 6 or 7 PM itself. Even if you have your own car, you will still wouldn't want to drive that late. Bottom line, you are going to have to have dinner at your hotel more often than not. On our first day, we were out sightseeing and couldn't get through Ansar's phone either because he was out of coverage or we were out of coverage. When we eventually reached the property at 8 PM and asked Ansar about dinner, he informed us that they cannot prepare dinner because we did not tell them what we want to eat so they did not purchase the raw materials. What kind of a property charges 3500-4500 a night but will keep their guests hungry if they don't call them and inform them in advance? He suggested we go to town and get something packed at 8 PM. After a lot of discussion, I finally asked Ansar to just serve us next days breakfast as dinner since we cannot sleep hungry. Bottom line, Ansar refused to prepare dinner and did not solve our problem. We as customer's had to come up with the idea of serving breakfast for dinner. Luckily, I had asked Ansar to provide more dishes for breakfast otherwise we would have got no breakfast the next day since we consumed it for dinner.0 3. Early checkin : I had informed Raiyaan the very first time we spoke that I would require an early checkin and he had said it wouldn't be a problem; however, he seemed to have conveniently forgotten this just before I was about to transfer the advance amount. I had to send him our recorded conversation to remind him of his commitment. Even then, he only agreed to provide an early checkin for one room and the second room was subject to availability. Since I had spent a lot of time and energy finalizing this place, I decided to still go ahead with the booking. The night before our arrival, I called up the ground staff (Ansar) to check if they are prepared for an early checkin but to my surprise, Ansar had no idea about this. Eventually, one room was available on the day of arrival and we had to wait for an hour for the other room to be available. This is just the tip of the iceberg, here is a list of things that doesn't suit a property that charges 3500-4500 rs a night : 1. Campfire : We requested for a campfire but Ansar refused saying it might rain that night and he doesn't have wood. We eventually ended up gathering wood on our own to light our own campfire that night and it did not rain as expected. Check any hotel in the range of 3500+ per night in Munnar and you will see that they offer campfire facility for 500-1000rs but Areva inn is special since they refuse everything you ask for. 2. No spoons were served for any of the meals. You have to call Ansar and ask him to get spoons. By the time the spoons arive, your meal will be cold. 3. Cold dinner : On our second night, dinner was served cold. On questioning Ansar, he informed us that it was prepared one hour before and refused to heat any of it. We had no choice but to have cold dinner. 4. Towels : Ansar refused to provide extra towels on our second day stating that towels were already provided during checkin. Once again, we had to beg for extra towels in two rooms. Ansar provided only one extra towel and lied that he has provided extra towl in the second room which we found out only after speaking to our group. 5. Cold Tea : All hotels serve tea in a kettle but not Areva inn. They serve tea directly in open cups and by the time it gets to your room. It is cold. 6. Luggage : On the day we checked out, we started carrying our bags to the car. Ansar walked past us but did not offer to take them to the car. We questioned his behavior but he just looked at his watch and disappeared into a room. If you made it this far and are still want to book this property, all I can say is go ahead and "be their guest".
by genieprinks on January 30, 2018
Had a wonderful stay here at Areva inn. My expectations were very low since almost every hotel in Kerala looks amazing in their website and is a major let down in real. But this place really surprised me there. It's exactly what you see in website. It's a small secluded space with about 4 rooms in total. Beautiful and minimalistic interior with all basic amenities that you will need. The property is well managed by the staff there. Lovely bunch of people. Very friendly and helpful. Food they serve is local cuisine. Didn't care to check if they serve continental food. But nevertheless it's tasty. Things to remember : Call the resort staff for route. Not easy to navigate through Google map. But they will guide you there. Your cab driver will know the way. The resort is secluded away from the city. So buy whatever amenities, snacks you will require for the stay. The ride to city is little far. You need to order your food in advance, so they can purchase the provisions. The room is well stocked, but does not have a hair dryer (it really didn't bother us and nothing to complaint). They currently accept online transfer (before the stay) and cash during the stay. Take sufficient cash if you need to settle the bill while leaving. Hope you have a wonderful stay just like us.
by Chetan K on April 1, 2018
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