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Grand Plaza

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Overall Rating

4.3 / 5

(based on 19 review(s))

Verified

Rating Summary

  • Comfort18
  • Cleanliness18
  • Facilities Available18
  • Staff Service18
  • Room18
  • Value for money18
  • Location18
  • 4.4
  • 4.2
  • 4.2
  • 4.3
  • 4.2
  • 4.3
  • 4.4
  • 5.0

    Excellent!

    by Tarun on Nov 15,2017

    What's Good: Hospitality

    What needs to improve : NA

    Reason For Rating : Awesome

  • 3.7

    Very Good!

    by Chaitanya on Sep 26,2017

    What's Good: Its mixed feelings , some aspects are good some arent . which i specified before

    What needs to improve : Delivering the additional packages which they offer

    Reason For Rating : I stayed in grand plaza in munnar , i asked for a honeymoon package which was shown in the segment . Hotel has been very good so were the staff there .But the extra package which was offeered to me werent delivered as for my satisfaction . Wedding cake which was promised wasnt delivered at all . Bed which has been promised to be arranged wasnt arranged until i asked for , even after that they made me and my wife to sit in lobby for 1 hr in cold chilly night . I felt hotel is good to stay , but the extra packages and so on they lack the expertise to deliver those . So next time when customers were given those options they should be totally sure

  • 4.9

    Excellent!

    by Ambika on Sep 16,2017

    What's Good: Location and cleanliness

    What needs to improve : packed breakfast service should improve

    Reason For Rating : It was a wonderful stay at Grand Plaza Munnar. The Hotel has a good location and yummy breakfast. Thanks to the team to give me a upgrade to the suite facing the riverside. Just one thing made me upset. In the morning i checked out before breakfast time and the Hotel gave me packed breakfast which was unfit to eat. It has frozen sandwiches which became soggy and the fruits which they gave were also out of cold storage. Frozen like ice and when it melted it was only rubbish to throw away. I left the Hotel at 6 am and i think it was not too early and some small cooked warm breakfast could be provided. Rest was all fine

  • 5.0

    Excellent!

    by rajesh on Jul 01,2017

    What's Good: Good

    What needs to improve : Good

  • 3.7

    Very Good!

    by rajesh on Jun 29,2017

    What's Good: Looks good

    What needs to improve : They have changed one day to other hotel which is not upto the mark

  • 3.9

    Very Good!

    by Pari on Jun 19,2017

    What's Good: Room cleaning and staff approach is very nice. Morning breakfast also good like lot verity keeping to serve. We like it

    What needs to improve : Night dinner cost is very expensive that only we feel it.

  • 4.3

    Very Good!

    by Bala on Jun 01,2017

    What's Good: Location, cleanliness , friendly staff

    What needs to improve : Room is quite compact, though nothing there to complain about it. It is worth for the money.

  • 4.9

    Excellent!

    by guest on May 04,2017

    What's Good: Staff is really good

    What needs to improve : Nothing

  • 2.0

    Poor!

    by DEVA on Apr 18,2017

    What's Good: Out of Munnar town.. Calm and Peace

    What needs to improve : Breakfast

  • 4.6

    Excellent!

    by HITENDRA on Mar 20,2017

    What's Good: Location,views & value for money

    What needs to improve : massage facilities can be improve

  • 4.3

    Very Good!

    by Chandan on Dec 14,2016

    What's Good: location was good ambiance was good staff was co-oprative worth staying .

    What needs to improve : Everything was perfect.