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Wed, 23 Jan – Thu, 24 Jan (1 Night) | 1 Room | 1 Guest
The Mall, Library road, Mussoorie , 248179 | Show on Map
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by poojad778 on June 30, 2017
Hope I have the option of giving negative ratings. It was a sudden trip to Mussorie with my family and believe me it was not our first sudden trip experience. But yes it was a first experience living in a filthy and worst hotel like mall view. It was a holiday time and all hotels were booked. But never thought of having a worst nightmare of living in a hotel like MallView. Firstly they have mentioned in there lobby area that adjoining 2 double bedroom set will cost 4500 but they have charged us 8000 . So, we have given them advance of 1000 and thought of giving remaining amount after putting luggage in room (which we have to do ourself) , they started knocking the door and asked to do full payment then and there. And guys seriously never seen the rudest staff in my whole life, have to do it had no other option. Room was filled with flies so we asked him to do something so he handover us the bottle of mosquito spray. Room was totally filthy so we asked to clean it and then one lady came with pocha and made the room smelly and floor sticky with her art of mopping. And of course there was no room service. Basic things like soap and tissue roll was not provided. And when we asked them 2 tissue rolls for 2 bathrooms they said they don't provide but giving us 1 atleast. Never seen hotel and services like this. Worst experience. Seriously if you don't want to spoil ur trip please don't think to put this hotel even as a option.
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