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Rating 4.5/ 5 , based on 1680 Review(s)
yatra hotel

Grand Mercure Mysuru - An Accor Hotels Brand, Mysore

Mon, 13 Apr – Tue, 14 Apr (1 Night)  |  1 Room  |  1 Guest

Reviews for Grand Mercure Mysuru - An Accor Hotels Brand

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Overall Rating

4.1 / 5

(based on 24 review(s))

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Rating Summary

  • Comfort24
  • Cleanliness24
  • Facilities Available24
  • Staff Service24
  • Room24
  • Value for money24
  • Location24
  • 4.1
  • 4.3
  • 4.1
  • 4.1
  • 4.0
  • 3.8
  • 4.4
  • 4.0

    Very Good!

    What's Good: New year eve party

    Reason For Rating : Everything good

  • 4.7

    Excellent!

    What's Good: Breakfast the most

    What needs to improve : Nothing

    Reason For Rating : Nice food and very cleanly maintened

  • 1.0

    Poor!

    What's Good: The hotel was our choice.. we liked everything but by your fault we were not accomadated.

    What needs to improve : We having reached at mid night 1 o clock, we were made to wait for almost 1 hour and refused to give accodamation.

    Reason For Rating : Please await summons from Mysore consumer court...

  • 4.3

    Very Good!

    What's Good: I like everything. I feel the toiletries in the bath could have been more

    What needs to improve : We were a family of 4 so 4 towels instead of 2 should have been given

    Reason For Rating : The room was well done. Staff was friendly. Breakfast was a good spread. Kids ate breakfast very well

  • 3.9

    Very Good!

    What's Good: Staffs and location

    What needs to improve : Amenities

    Reason For Rating : Room size ,toiletries and pool not up to the mark,hotel mentioned as 5 star but doesnt feel that way ...staffs were excellent

  • 5.0

    Excellent!

    What's Good: very very good staff, room very very clean

    Reason For Rating : excellent staff. rooms neat and clean. breakfast buffet also very very good.

  • 4.4

    Very Good!

    What's Good: Food

    What needs to improve : The reception staff was little laid back. My luggage was transferred to my room after 45mins.

    Reason For Rating : Stayed there for a night.Loved the ambience and food at their restaurant.

  • 5.0

    Excellent!

    What's Good: Clean

    What needs to improve : Should have breakfast and without breakfast options as many people plans for morning Safari and they have to choose either. Good to have options.

    Reason For Rating : Great ambience and cleanliness ! Staffs are so cooperative! Liked the way they arranged the breakfast. Rooms are also good and had a very comfortable sleep. Finally will say clean green and value pack deal with Yatra and Grand Mercure

  • 2.7

    Average!

    What's Good: Nothing

    What needs to improve : We stayed for a night on 30th March. The hotel staff look very courteous by folding their hands and all but that is only for deception I guess . The flush stopped working from early morning and the hotel got it corrected after multiple calls and follow ups. While checking out I called up reception for picking up the luggage, was told he will send the person asap after that we were waiting and waiting and waiting ... and waiting for ever... Nobody turned up till 30 mins. I would not recommend any one to stay in Grand Mercure

    Reason For Rating : We stayed for a night on 30th March. The hotel staff look very courteous by folding their hands and all but that is only for deception I guess . The flush stopped working from early morning and the hotel got it corrected after multiple calls and follow ups. While checking out I called up reception for picking up the luggage, was told he will send the person asap after that we were waiting and waiting and waiting ... and waiting for ever... Nobody turned up till 30 mins. I would not recommend any one to stay in Grand Mercure

  • 2.6

    Average!

    What's Good: Not much

    What needs to improve : Its a 4 star in disguise of a 5 star.

    Reason For Rating : Not a 5 star property. Its 4 star quality service n food.

  • 3.6

    Very Good!

    What's Good: Staff, Location

    What needs to improve : Buffet are almost same everyday. Check In and Check out process is very lengthy.

    Reason For Rating : Hotel ia good for family

  • 3.6

    Very Good!

    What's Good: The staff behaviour staff are very good Avinash Dev and Rajamani good staff friendly

    What needs to improve : Small rooms poor breakfast etc

  • 5.0

    Excellent!

    What's Good: The room and the room amenities with superb breakfast

  • 4.3

    Very Good!

  • 4.6

    Excellent!

    What's Good: cleanliness

    What needs to improve : nothing

  • 5.0

    Excellent!

    What's Good: Comfort, Luxury & Friendliness of Staff

    What needs to improve : Nil

  • 4.4

    Very Good!

    What's Good: The overall proximity to the city center and the food

    What needs to improve : Na

  • 3.6

    Very Good!

    What's Good: accessable to city

    What needs to improve : staf not supportive

  • 4.9

    Excellent!

    What's Good: wonderful experiance

    What needs to improve : cake quality is not good

  • 5.0

    Excellent!

    What's Good: Service, foods, clean, room decor. Hotel location, hotel facilities

  • 3.6

    Very Good!

    What's Good: Nice service

    What needs to improve : Small front lobby, not enough space to sit while you wait for check-in.

  • 4.9

    Excellent!

    What's Good: Courteous staff, amenities, buffet dinner

    What needs to improve : there is a scope of improvement in restaurant service in peak hours.

  • 5.0

    Excellent!

    What's Good: Service, Food and Cleanliness

    What needs to improve : In room complementary milk for tea/coffee is very limited, only possible for one cup of coffee as per Indian tea prefrences.

  • 3.9

    Very Good!

    What's Good: Location and the friendly accommodating staff

    What needs to improve : Rooms are a bit small

  • Overall Rating

    "Grand Mercure Mysuru - An Accor Hotels Brand"
    4.5 Grand Mercure Mysuru - An Accor Hotels Brand

    (based on 1680 reviews)

  • Traveller Rating

    • Terrible 25
    • Poor 27
    • Average 69
    • Very Good 246
    • Excellent 1313

  • Awesome service

    by KC1726 on

    We had an amazing stay at the property. The hospitality was superb. They serve delicious food in the restaurant. The waitress Durga is so cooperative and very sweet. Highly recommended property. They have kids area, and nice view from rooftop. It's perfect for a family getaway.

  • Mrs Sarah El-Guindi

    by Sarah E on

    I just have to say thank you to the manager Mr Kanchan Kymar for agreeing to give us a refund after checking in for 2 rooms. Unfortunately because of the Coronavirus the hotel shut the swimming pool, Gym, and the reception reducing the air conditioning and we came to our final destination just to relax before we get back to UK. When we discover that everythings was shut we decided to check into bigger hotel so we can have our space, so we booked the Raddison blu and moved the same evening.

  • Relaxed stay during the weekend gateway

    by Saim-Arai on

    Hotel is placed at a prime location. Staff is very courteous and supportive. We stay during the weekend. Food at the hotel is extremely satisfactory. They have buffet meal and has multiple varieties. Rooms were quite spacious. We stayed in a junior suite which had all the necessities. Although I have one complaint , hotel should improve in their first aid kit. We asked for swelling bandage and they didnt have that . On top of it they asked it would be charged. On questioned they said its the Accor policy, which was unacceptable. Keeping that aside we did enjoy our stay. Swimming pool on rooftop was a delight. View from the terrace was mesmerizing. I would rate 4.7/5 to the hotel only because of the first aid. Truly a recommended place to stay in Mysore.

  • ticked all the boxes

    by sharnford2015 on

    Professional friendly check in , clean rooms good bathroom , almost empty pool area , reasonable but welcome small bar, buffet and ala carte restaurant serving great food -we had a very pleasant, enjoyable and hassle free stay .Not far from Palace , Zoo and other places of interest . Good team effort . They deserve the Cert of Excellence .

  • Vacation visit

    by Akshiha00 on

    Hotel location near Mysore palace . Very good hotel . Staff good . Room clean bathroom clean restaurant food and beverage good. Pool area clean. Lobby fresh smell.laundry service very fast . Valet service good .hotel security helfull. Care parking facilities good.

  • Normal rooms are below par but the suite is above par.

    by Ian L on March 1, 2020

  • Front facing rooms

    by sav123t on February 13, 2020

  • 217 was a quiet room away from noisy street

    by debs_dw on February 8, 2020

  • All rooms are good

    by Ushasivadas on February 8, 2020

  • all good and quiet and clean.

    by theresalwaysone on December 13, 2019