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Book Rooms at Piccadily Hotel New Delhi - Prices Rs. 4499

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1 Person in 1 Room
Room 1:
AdultsAbove 12 years
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Room 1:
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Children Below 12 years
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Rating 4.0/ 5 , based on 1967 Review(s) Price: Rs. 4,499

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Piccadily Hotel New Delhi, New Delhi

Wed, 23 Oct – Thu, 24 Oct (1 Night)  |  1 Room  |  1 Guest

Reviews for Piccadily Hotel New Delhi

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Overall Rating

3.5 / 5

(based on 145 review(s))

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Rating Summary

  • Comfort144
  • Cleanliness139
  • Facilities Available143
  • Staff Service139
  • Room140
  • Value for money144
  • Location140
  • 3.5
  • 3.6
  • 3.4
  • 3.4
  • 3.5
  • 3.2
  • 4.0
  • 1.0

    Poor!

    Reason For Rating : The recent booking experience with Piccedilly Hotel was very bad in terms of hotel services and tariff paid by me and hotel invoice raised by them.

  • 2.9

    Average!

    What's Good: room service

    What needs to improve : no customer support, rooms

    Reason For Rating : better room facilities and enhancing customer support.

  • 2.1

    Poor!

    What's Good: Construction is good

    What needs to improve : Room light was not working and after completing they don't care it

    Reason For Rating : Your all staff behave is not well as the hotel industry required. Everything we can adjest except the behave, sorry your hotel grade is very low

  • 5.0

    Excellent!

    What's Good: Location, Rooms, Services

    What needs to improve : Nothing

    Reason For Rating : Hotel is situated at good location with best quality services, big rooms, clean rooms, nice ambience

  • 2.4

    Poor!

    What's Good: Location

    What needs to improve : Services & food

    Reason For Rating : Convenience charges are sometime high

  • 4.0

    Very Good!

    What's Good: The ambience

    What needs to improve : Checkin time little late

    Reason For Rating : Excellent stay and thankyou for upgrading the room at the same rates for my guest.

  • 2.4

    Poor!

    What's Good: Only the breakfast was good. Rest there was nothing very special

    What needs to improve : Room facility

    Reason For Rating : The room I booked was a Superior one but after the checkin we got a smaller room which was not that much comfortable.

  • 3.1

    Average!

    Reason For Rating : Hotel room key were not working, i called to reception desk 2 times but they did not respond. Room door locked from inside the room were not available its dificult to stay safe.

  • 3.1

    Average!

    What's Good: Breakfast was nicely served and the gyms view is really good.

    What needs to improve : The service and the staff.

    Reason For Rating : As per my past experience in hotel stay, this wasnt that great. I didnt feel like I was in 5star hotel. It felt ordinary. There was too much strictness. Every houseworker in the hotel intruppted. Overall, it was fine.

  • 1.0

    Poor!

    Reason For Rating : Dont know

  • 2.4

    Poor!

    What's Good: Nothing

    Reason For Rating : Pathetic Room Service, they almost took 1 hr to get simple drink

  • 3.6

    Very Good!

    What's Good: Food

    What needs to improve : Price

    Reason For Rating : Good environment

  • 2.7

    Average!

    What's Good: Nothing

    What needs to improve : Everything from staff to services

    Reason For Rating : It was not pleasent and the staff was also not supportive.

  • 3.7

    Very Good!

    What's Good: locatoin

    What needs to improve : service and maintenance

    Reason For Rating : More receptive to customers, pleasing service. Bit of maintenance

  • 4.4

    Very Good!

    What's Good: Staff food and lot more

    What needs to improve : Water is not good in bathroom

    Reason For Rating : Nice and co operative staff Good location Very nice food

  • 5.0

    Excellent!

    What's Good: m

    What needs to improve : n

    Reason For Rating : ,

  • 5.0

    Excellent!

    What's Good: Ok

    What needs to improve : Ok

    Reason For Rating : Ok

  • 4.0

    Very Good!

    What's Good: The room was good, the lights were great. The bathroom is big. The hotel is a jio WiFi zone.

    What needs to improve : There's no handshower in the washroom.

    Reason For Rating : Good rooms. Huge bathroom.

  • 5.0

    Excellent!

    What's Good: good

    What needs to improve : good

    Reason For Rating : good

  • 3.9

    Very Good!

    What's Good: location. reception was prompt

    What needs to improve : room quality , walls , glass window was pathetic

    Reason For Rating : you need to upgrade the property. Property is well popular but according star rating its loosing it repo.... I book business class room . room quality of wall pathetic. lift was pathetic. house keeping was had on off problem. stay was pleasant as car service parking was prompt. checkin and check out on dott. wil recommend for sure. breakfast and late night evening food good

  • 3.7

    Very Good!

    What's Good: Location

    What needs to improve : Bathroom

    Reason For Rating : Hassle free stay.

  • 4.1

    Very Good!

    What's Good: Ambience and food is awesome

    What needs to improve : No jetter in the washroom,

    Reason For Rating : The stay was good breakfast spread buffet has varieities, the food is tasty as well. Only problem was that the washroom did not have a jetter. Also the quantity of food is less according to the price. But overall nice stay.

  • 4.0

    Very Good!

    What's Good: Yes

    Reason For Rating : Good

  • 5.0

    Excellent!

    What's Good: Service

    What needs to improve : Nothing like that

    Reason For Rating : It was good

  • 5.0

    Excellent!

    What's Good: The rooms were spacious

    What needs to improve : Smell

    Reason For Rating : Everything was on point

  • 5.0

    Excellent!

    What's Good: SERVICE

    Reason For Rating : GOOD ROOM SERVICE & LOCATION

  • 4.0

    Very Good!

    What's Good: Ambiance

    What needs to improve : No such thing

    Reason For Rating : We loved the stay at hotel. Great ambiance, food, service and staff behaviour

  • 3.9

    Very Good!

    What's Good: Star rating

    What needs to improve : Nothing

    Reason For Rating : V good response

  • 2.0

    Poor!

    What's Good: Nothing

    What needs to improve : Everything

    Reason For Rating : Rooms are so bad. As well as the staff was not at all cooperative. Hospitality was too bad

  • 3.1

    Average!

    Reason For Rating : Better services all categories

  • 1.7

    Poor!

    What's Good: Location

    What needs to improve : everything except location

    Reason For Rating : very Poor Arrangements

  • 2.9

    Average!

    What's Good: Location & Star property

    What needs to improve : Old rooms. Elevators are worst. And worst service.

    Reason For Rating : Service is very slow. Else everything is good. Feeling like old construction.

  • 5.0

    Excellent!

    What's Good: Ambience

    What needs to improve : They dont allow basic things in room

    Reason For Rating : Visit here often.

  • 1.4

    Poor!

    What's Good: Breakfast

    What needs to improve : Rooms

    Reason For Rating : Only breakfast is good everything is very bad making process is so long and their keys not working their corridor walls have seepage. I request them to give me the swimming pool view and they refused because their room access is not working.

  • 1.7

    Poor!

    What's Good: Location

    What needs to improve : Rooms

    Reason For Rating : Rooms were not clean... Bathroom accessories were not there..... Cockroaches were there in floor.... Newspaper not given..

  • 4.0

    Very Good!

    Reason For Rating : View is good from the rooms and its reasonable.

  • 4.4

    Very Good!

    What's Good: Nice food

    What needs to improve : Poor room service

    Reason For Rating : Nice stay

  • 2.1

    Poor!

    What's Good: location

    What needs to improve : cleanliness

    Reason For Rating : washroom was leaking and water was every where.

  • 3.6

    Very Good!

    What's Good: Prime location

    What needs to improve : Old infrastructure

    Reason For Rating : Some good offers for honeymooners

  • 4.3

    Very Good!

    What's Good: Good

    What needs to improve : Good

    Reason For Rating : Good

  • 3.9

    Very Good!

    What's Good: The room was recently renovated.

    What needs to improve : Staff response on intercom was pathetic.

    Reason For Rating : Nice hotel, centrally located.

  • 3.9

    Very Good!

    What's Good: Location

    What needs to improve : Service and lift working

    Reason For Rating : Service are not up to mark

  • 4.9

    Excellent!

    What's Good: FOOD & SERVICES

    What needs to improve : NOTHING

    Reason For Rating : GOOD LOCATION & SERVICE

  • 2.4

    Poor!

    What's Good: Nothing

    What needs to improve : Cleanliness Quality of food

    Reason For Rating : The room and common spaces had dempness all over

  • 3.7

    Very Good!

    What's Good: Location

    What needs to improve : Reception service

    Reason For Rating : Excellent service

  • 4.9

    Excellent!

    What's Good: The upgradation yo deluxe suite

    What needs to improve : The hotel is very old and the breakfast menu was not good

    Reason For Rating : The experience was really good.

  • 4.1

    Very Good!

    What's Good: Comfort

    What needs to improve : Room

    Reason For Rating : Service

  • 3.0

    Average!

    What's Good: Location

    What needs to improve : Room cleanliness

    Reason For Rating : The room was not properly cleaned.

  • 2.6

    Average!

    What's Good: Nothing

    What needs to improve : Management

    Reason For Rating : Bad experience from yatra

  • 4.1

    Very Good!

    What's Good: Room, it was value for money.

    What needs to improve : N/A

    Reason For Rating : It's a nice hotel with good ambience.

  • 1.7

    Poor!

    What's Good: Near Metro Station

    What needs to improve : Staff And asked for additional payment of rs 1700

    Reason For Rating : Very bad staff Charged extra 1700 rs

  • 4.9

    Excellent!

    What's Good: Room

    What needs to improve : Waiting for the room keys

    Reason For Rating : A nice hotel with warm staff

  • 2.9

    Average!

    Reason For Rating : Great rooms

  • 3.0

    Average!

    What's Good: Good location

    What needs to improve : Maintenance and the staff response

    Reason For Rating : A good hotel but the maintenance is bad, the AC wasn't working and after many calls to the maintenance they attended but still ac wasn't working only the blower seemed to be on

  • 3.9

    Very Good!

    What's Good: Dinner

    What needs to improve : Service

    Reason For Rating : Ok

  • 4.7

    Excellent!

    Reason For Rating : Everything is good.

  • 3.7

    Very Good!

    What's Good: As

    What needs to improve : Cc

    Reason For Rating : Fgggcjgfxdg

  • 4.3

    Very Good!

    Reason For Rating : Good

  • 4.0

    Very Good!

    What's Good: Spacious

    What needs to improve : Dirty water in bathroom. Please put doormet in washrooms.

    Reason For Rating : Rooms are spacious There was dust on our bed. Bed sheets were not properly clean. The worst thing was we were getting dirty water in our bathroom. The only good thing was hotel rooms were spacious.

  • 5.0

    Excellent!

    What's Good: nice

    What needs to improve : nice

    Reason For Rating : Nice

  • 4.9

    Excellent!

    What's Good: Rooms

    What needs to improve : Food

    Reason For Rating : Food is very costly

  • 4.0

    Very Good!

    Reason For Rating : Good food.... supportive staff....well maintained and clean room

  • 5.0

    Excellent!

    Reason For Rating : Everything was good

  • 4.4

    Very Good!

    Reason For Rating : 10

  • 1.0

    Poor!

    What's Good: Nothing

    What needs to improve : Staff was so rude that did not allow me sweets from my hometown as they considered it as outside food. One cant even get some sweetes to give to relatives. Where would I keep thise boxes..........outside hotel? Very poor

    Reason For Rating : Worst experience in this hotel

  • 3.3

    Average!

    What's Good: Breakfast

    What needs to improve : staff behaviour

    Reason For Rating : Hotel staff are not much co-operative. We booked a room for a just married couple as a gift. Requested for decoration but staff saying it cost 6000 for balloons and flowers. Later they said its not possible as no staff. We requested for just entering the room for little time but they said its not possible. Anyhow its not worth a hotel as staff rude and void avoid going there again.

  • 3.0

    Average!

    What's Good: The staff service at the restaurent.

    What needs to improve : The Room that was provided to us was not at all worth the money.

    Reason For Rating : We thought our stay at Piccadily would be great, since the property is really good. But the room was not upto the mark. The room was properly clean as it should have been and as we expected. Tata Sky was not working. Wifi was not working. Even when we called the operator then he sent an IT Guy. He did something and wifi worked for an hour and it stopped working again. So overall our stay was not at all worth the money.

  • 4.0

    Very Good!

    Reason For Rating : Gud ambience

  • 2.9

    Average!

    Reason For Rating : The Cable TV and Shower Mixer were broken in the room so we requested for another room which was fine but there was no hot water coming in the shower.

  • 3.0

    Average!

    What's Good: Location

    What needs to improve : Old property in dire need of maintenance

    Reason For Rating : Its high time to renovate the entire property

  • 3.9

    Very Good!

    What's Good: Location

    What needs to improve : All was good

    Reason For Rating : It was nice place

  • 4.1

    Very Good!

    What's Good: Everything

    What needs to improve : Gym needs more equipment

    Reason For Rating : Picaddily is a good option for any type of traveller, with nice markets, modes of transport all around

  • 4.9

    Excellent!

    What's Good: Ambience, Cleanliness

    What needs to improve : Nothing.

    Reason For Rating : Excellent ambience. Good food. Bed is too good to for sound sleep. Good connectivity to suburbs.

  • 4.0

    Very Good!

    Reason For Rating : Nice view from balcony and open terrace cafetaria

  • 2.6

    Average!

    What's Good: Location

    What needs to improve : Poor facilities

    Reason For Rating : There was no hot water, the shower mixer was broken and there was no cable TV connection in the room.

  • 3.4

    Average!

    What's Good: Location good

    What needs to improve : Room ambiance to be corrected

    Reason For Rating : Better food & more varieties be appreciated.

  • 1.0

    Poor!

    What's Good: Just the food

    What needs to improve : Services and hygiene

    Reason For Rating : There were so many issues as room has dampness smell and after that they change the room and again in second room TV was not working and then they finally gave us the third room.. services are really pathetic as when we asked for any service it took minimum 4 to 5 hours to provide.. Really bad experience

  • 4.0

    Very Good!

    Reason For Rating : By giving more good service

  • 1.0

    Poor!

    Reason For Rating : The worst hotel. Washrooms wre pathatic. Food was also not good . The manager on duty was very rude. Overall very bad experience

  • 2.4

    Poor!

    What's Good: Food

    What needs to improve : Services and Hospitality

    Reason For Rating : I have never experienced such hospitality and they dnt deserve even1 star

  • 4.1

    Very Good!

    What's Good: Services

    What needs to improve : Rooms could be better maintained

    Reason For Rating : Staff is very freindly and helpful. Always enjoy stay there

  • 4.4

    Very Good!

    What's Good: Best location

    What needs to improve : Very worst water taste and it's too salty which is bad for skin

    Reason For Rating : Very good location and all staff are so cooperative and helpfull all services was excellent.

  • 4.1

    Very Good!

    What's Good: Behaviour of staff

    What needs to improve : Bathroom shower

    Reason For Rating : Required to be more flexible with check-in, bathroom shower not upto expectation, staff very good.

  • 2.4

    Poor!

    Reason For Rating : not welcoming at Hotel reception, waited long for check in

  • 2.0

    Poor!

    What's Good: Lobby and breakfast

    What needs to improve : Not a 5 star experience

    Reason For Rating : I was given two different beds even after requesting many time and I was there with my wife. Tata sky was deactivated bcz recharge was not done (are you serious ?? Its 5 star hotel) called two time to fix it nobody show up to fix it. Call reception and they will say they will do it but will not do anything Reception guys know nothing so does their manager Except morning breakfast and lobby nothing is good in this hotel. Doesnt look like 5 star hotel I would not recommend anyone if they are looking for 5 star experience.

  • 2.0

    Poor!

    What's Good: Location

    What needs to improve : Service hygiene

    Reason For Rating : Very poor quality rooms and washrooms

  • 5.0

    Excellent!

    What's Good: Entrance

    What needs to improve : Room toilet

    Reason For Rating : Excellent place

  • 4.0

    Very Good!

    What's Good: Room

    What needs to improve : Breakfast

    Reason For Rating : It was good experience

  • 4.3

    Very Good!

    What's Good: Its good experience to stay der ...

    What needs to improve : Little much things already mention it..

    Reason For Rating : Reception staff not good... Yup its wonderful stay without any disturbance ... but far too expensive ... limited choice in menu ....if u go out ur key to access ur room stopped working and again went to reception ...

  • 3.4

    Average!

    What's Good: Only Accommodation

    What needs to improve : Food, Room lock , Elevators function,

    Reason For Rating : Improve the Key , Everytime you have to struggle entering room and sometimes you stuck in lift and keys stop working. Counted items for main course, very few varieties.

  • 4.0

    Very Good!

    What's Good: Cleanliness

    Reason For Rating : Service is good. Staff is very courteous.

  • 5.0

    Excellent!

    Reason For Rating : Very good ambience, nice service

  • 4.1

    Very Good!

    Reason For Rating : Nice,clean place, courteous staff

  • 4.0

    Very Good!

    What's Good: Location

    Reason For Rating : Comfortable stay

  • 5.0

    Excellent!

    Reason For Rating : Hi

  • 4.1

    Very Good!

    What's Good: They offer free airport pickup service and free breakfast. Also they give complimentary snacks and welcome drink when you check in.

    What needs to improve : The location is not that great. Its on a very small road and a lot of dogs are roaming around in the evening.

    Reason For Rating : The staff is very courteous and helpful. The hotel lobby and interior halls are very nice.

  • 3.6

    Very Good!

    What's Good: Rooms were good and big enough.

    What needs to improve : Lobbies are dirty and construction is going on

    Reason For Rating : Hotel lobbies have construction workers around which does not feel safe and also there is a smell in lobbies.. hotel staff need to do something about this

  • 4.9

    Excellent!

    What's Good: Well behaved staff and facilities

    What needs to improve : Nothing

    Reason For Rating : Easy to book and competitive prices

  • 5.0

    Excellent!

    What's Good: All good

    What needs to improve : All good

    Reason For Rating : Very good

  • 3.7

    Very Good!

    Reason For Rating : First of all there was no one at the main gate to pick up the luggage ...then same old problem they havent changed little bit...in loo they dont have water facility ,,uve to wipe ur as* with that paper roll which we Indians dont like .. Then they have rodents in their room which I warned them before check in ...but they didnt paid attention ..they need to change their attitude towards customer service ..

  • 2.0

    Poor!

    What needs to improve : room not proper cleaned,fowl smell on bed.customer service they niver yunderstand

  • 4.6

    Excellent!

    What's Good: Rooms

    What needs to improve : N/a

    Reason For Rating : To be more friendly with your customers.

  • 4.6

    Excellent!

    What's Good: Hospitality

    What needs to improve : Cleanliness in last room

    Reason For Rating : Excellent hospitality good location courteous staff and delicious food Like the hotel

  • 4.0

    Very Good!

    What's Good: Ballroom Hall

    What needs to improve : Parking

    Reason For Rating : NA

  • 4.0

    Very Good!

    What's Good: location

    What needs to improve : service

    Reason For Rating : good hospitality

  • 3.1

    Average!

    What's Good: Staff is good

    What needs to improve : Room wer not upto standard

    Reason For Rating : Rooms quality

  • 4.0

    Very Good!

    What's Good: Rooms

    What needs to improve : Na

    Reason For Rating : Good location, nice rooms, well maintained property

  • 2.9

    Average!

    Reason For Rating : not informative reception

  • 5.0

    Excellent!

    Reason For Rating : Wonderful stay

  • 1.1

    Poor!

    What's Good: Nothing

    What needs to improve : Rudest staff ever. Worst experience

    Reason For Rating : Worst experience ever. I could have burnt that money, would have been. More better way to waste my money

  • 3.3

    Average!

    What's Good: Room was gud

    What needs to improve : Poor in maintenance

    Reason For Rating : Gud but people were rude at breakfast place

  • 2.1

    Poor!

    What's Good: Only looks from out side & the reception thats all

    What needs to improve : I travel a lot due to work & i love traveling . At hotel there is nothing good except reception, they have beautiful reception thats all. In room there is not shower gel, dental kit , & shampoo. I book for a double bed they gave me 2 single bed, what non-sense room is really small Found insect in one of the bakery item in the morning during the breakfast , which i have shown to the manager, i think with such a branded 5 star hotel no one expect that kind of cleanness in food. There is no garbage bags in the dustbin They won't allow you to eat in the room. The bathrobe they provide was't washed it was used & placed as it is, it was wet & clearly any one can see it is used. hate my stay in that hotel. Love to never choose it, even with discounted price.. Make your choice wisely , there are lot of better hotels available, even oyo is provide lot better service.

    Reason For Rating : I travel a lot due to work & i love traveling . At hotel there is nothing good except reception, they have beautiful reception thats all. In room there is not shower gel, dental kit , & shampoo. I book for a double bed they gave me 2 single bed, what non-sense room is really small Found insect in one of the bakery item in the morning during the breakfast , which i have shown to the manager, i think with such a branded 5 star hotel no one expect that kind of cleanness in food. There is no garbage bags in the dustbin They won't allow you to eat in the room. The bathrobe they provide was't washed it was used & placed as it is, it was wet & clearly any one can see it is used. hate my stay in that hotel. Love to never choose it, even with discounted price.. Make your choice wisely , there are lot of better hotels available, even Oyo is provide lot better service.

  • 4.0

    Very Good!

    What's Good: Location

    What needs to improve : All good

    Reason For Rating : Fast and easy to use

  • 5.0

    Excellent!

    What's Good: everything liked

    What needs to improve : nothing

    Reason For Rating : Very good facility... nice stay...

  • 3.1

    Average!

    What's Good: Hotel was okay.

    What needs to improve : Not following the complimetry rules as per the deal

    Reason For Rating : There were no welcome drinks. The hotel refused to provide it even though it was the part of the deal.

  • 4.7

    Excellent!

    What's Good: Location

    What needs to improve : Food

    Reason For Rating : The property needs to improve on food quality. Poor pizza n cocktail

  • 4.7

    Excellent!

    Reason For Rating : It's good

  • 3.9

    Very Good!

    Reason For Rating : Put jet sprays in bathrooms

  • 3.6

    Very Good!

    What's Good: Neabry market

    What needs to improve : Hotel air conditioning

    Reason For Rating : Didn't had a good experience. Staying here for the second time and the rooms ac really very bad. Else customer support at front desk and operator is bad too.

  • 1.0

    Poor!

    What's Good: nothing

    What needs to improve : Stayed in Superior Double Room on 6th floor. Pathetic quality. A/c did not work properly, there were mosquitos in the room which came out at night. Switches were broken. one light was flickering. WiFi did not work at all. i saw other guests as well fighting for wifi so i suppose it did not work on any other floor either. not at all worth the money. stay at any other hotel except this

    Reason For Rating : Stayed in Superior Double Room on 6th floor. Pathetic quality. A/c did not work properly, there were mosquitos in the room which came out at night. Switches were broken. one light was flickering. WiFi did not work at all. i saw other guests as well fighting for wifi so i suppose it did not work on any other floor either. not at all worth the money. stay at any other hotel except this

  • 4.0

    Very Good!

    What's Good: good location

    What needs to improve : Staff poor response

    Reason For Rating : Response delay about 10 to 15 minutes. Meals are not satisfactory

  • 3.4

    Average!

    What's Good: Bed was comfortable.. and storage was enough to use

    What needs to improve : Wash rooms.. Bath tub...

    Reason For Rating : very poor experience while staying in this hotel... room was full of mosquitoes.... and room changing process was very slow.... customer should be treated at top most priority... wash rooms should be 100% neat and clean.....

  • 2.6

    Average!

    What's Good: Only the location

    What needs to improve : Services

    Reason For Rating : Please see the rooms services its pethatic frige was not working AC was not working properly overall its was not up to the mark. Hopefully I will not visit again. My money values a lot.

  • 4.3

    Very Good!

    What's Good: Room facalities

    What needs to improve : Food

    Reason For Rating : All good but food tastes are different

  • 3.0

    Average!

    What's Good: Name

    What needs to improve : No Hot Water for the days I stayed there. Hot water was on request, bucket was supplied. It it a 5 star or a Dharamshala. Same repetitive food for Breakfast and Dinner. nothing feel good vibes there

    Reason For Rating : Worst of the stay experience. Please do not recommend to any other. There is no scope that I see any improvement can be incorporated. The staff are lethargic and carries negative remarks for the Hotel itself

  • 1.1

    Poor!

    What needs to improve : Poor outdated rooms

    Reason For Rating : One of the worst hotels I have stayed! AC & iron wasnt working! There was no hot water! There was brown water coming from the tap!

  • 2.1

    Poor!

    Reason For Rating : The hotel has some serious issues with their plumbing. For 3 days we did not have hot water available for bathing. The hotel offered buckets of hot water. Additionally there is mold growing in the bathroom.

  • 2.1

    Poor!

    What's Good: Space and proximity to metro station

    What needs to improve : Non- working basic services and unapologetic staff

    Reason For Rating : There was no WiFi for two days. And the staff was not apologetic and giving excuses. Okaish service, not worthy of the money

  • 1.9

    Poor!

    What's Good: The breakfast buffest was the best part of the stay

    What needs to improve : The staff, room and front desk was very disappointing

    Reason For Rating : The room didn't have a kingsize bed as mentioned. Infact, we were given one of the bedroom from family suite, with another family living in the other room. We could hear noises from the other room half the time. The stay was very disappointing

  • 3.1

    Average!

    What's Good: Room

    What needs to improve : Staff behaviour

    Reason For Rating : First of all you should make your front desk employees more cooperative. It took an hour to proceed the check in. And above that they keep the guest waiting on the front desk through the check-in (specially Mr Ankit at front desk). Really disappointed with the way he handled the check-in. Never expected such service from a 5 star hotel. If the initial experience is not good, the whole trip gets spoiled.

  • 5.0

    Excellent!

    What's Good: Fab ambience and super courteous staff.

    Reason For Rating : Nice facilities, good experience, Ajay at reception was humble to welcome us.

  • 3.3

    Average!

    What's Good: Only location

    What needs to improve : no body to take your luggage, they check luggage manually asking you to open it at entrance, no sign boards in lobby showing rooms, non smiling Staff

    Reason For Rating : No baggage scanner at entrance. They expect you to open your luggage manually. Nobody to take your luggage till reception or even room ( self service ) Also no politeness or smiling persons right from security gate till the lift area. After exiting from lift you will have to search for your rooms as there are no directions showing which room is where.

  • 2.1

    Poor!

    What's Good: The location

    What needs to improve : Everything

    Reason For Rating : Thats for you to find out.

  • 2.9

    Average!

    What's Good: reception

    What needs to improve : rooms

    Reason For Rating : i have booked the room with complimentary food but not given i dont know whose mistake

  • 1.0

    Poor!

    What's Good: nothing

    What needs to improve : I really had very bad experience with this hotel. There was no hot water available in the hotel and water leakage in the room. The management is not cooperative and service is really bad. My guests coming from USA and UK even get fever because of cold in the room. I strongly recommend not to go to this hotel.

    Reason For Rating : I really had very bad experience with this hotel. There was no hot water available in the hotel and water leakage in the room. The management is not cooperative and service is really bad. My guests coming from USA and UK even get fever because of cold in the room. I strongly recommend not to go to this hotel.

  • 2.1

    Poor!

    What's Good: Nothing is to like..

    What needs to improve : Hotel staff, Room, room services, food... zero

    Reason For Rating : Service quality was very.. Called atleast 10 times to reception but no one responded.

  • 4.6

    Excellent!

    What's Good: awasome

    What needs to improve : dinner

  • 2.9

    Average!

    What's Good: Ok

    What needs to improve : Facility

  • 4.0

    Very Good!

    What's Good: Service

    What needs to improve : Cleanliness

  • 5.0

    Excellent!

    What's Good: All good

    What needs to improve : Nil

  • 2.0

    Poor!

  • 1.3

    Poor!

    What's Good: The customer service was pathetic except the Duty Manager. The reception was simply BAD and the person there swiped my credit card without informing me. I came to know through SMS only.

  • 4.0

    Very Good!

    What's Good: Teach your reception staff that how they should welcome your guest and arrange staff who should attend guest till they not reach to their hotel room.

  • 5.0

    Excellent!

  • 3.7

    Very Good!

  • No point booking the hotel till they are renovating

    by BaljeetsGujral on August 8, 2019

  • If you really have to stay here, best to get a room on the top floors, far away from the lift or lobby areas.

    by jsmonu on July 18, 2019

  • Any side other than facing the mainNajafgarh road, as the metro route is noisy

    by asm_9 on July 2, 2019

  • If you must stay there then insist on a renovated room but then they're still of poor quality

    by hsghsg on June 18, 2019

  • Accessibility to Metro.

    by sunils2951 on May 13, 2019