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The Lalit New Delhi
by Deepak on Jul 12,2017
What's Good: Its excellent
What needs to improve : nothing
by Chetan on Dec 29,2016
What's Good: Very courteous staff and quick service
What needs to improve : Na
by Abhijeet on Dec 27,2016
What's Good: They have paid attention to the minutest requirements
What needs to improve : There are no local shops immediately next to the hotel.Though you can find some shops after a walk of 10 to 15 mins.Also at the reception I was asked to wait and nobody ever called.
- Terrible 128
- Poor 150
- Average 535
- Very Good 1316
- Excellent 2000
Great Management & Staff
by Rodney F on
After a slightly rocky start at the hotel, the staff and management of the hotel was exceptionally hospitable, great at communication and went the extra mile to make sure our stay was not just pleasant, but memorable. The Hotel Manager, Vivek Shukla, Front Office Manager, Mohit Khanna responding in lightning speed to our needs. Along with the housekeeping manager and the Club Lounge team including Anil was extremely personable. The Concierge Manager was extremely helpful in arranging our day trips to Old Delhi & Aggra The guide they chose was exceptional including our driver Manjeet. The reason I have all of their names is because I was intentional in making sure that the staff received the accolades they deserve for the hard work, attention and pride I witnessed over a week's stay at the hotel.
Grubby, grimy & grim, this is not a 5* hotel
by Englandsscout on
Thats the way I feel about this ''5* luxury'' hotel after my stay, and I have posted some photos, something I have never done before on TA. This is just a 3* at best Arrived to a very busy entrance as its wedding season and there were functions going on in the hotel and lots of people milling about. (And because of one wedding taking place in the hotel grounds, we were woken at 1.30am by the dismantling of the scaffolding) .The entrance and foyer to the hotel does look impressive at first, however its not, very poor lighting, plenty of bulbs missing, gloomy hardly able to read a newspaper, not enough seating and the seating that is there is uncomfortable and worn, not an atmosphere of a luxury hotel. Check in painfully slow and double checked the room was non-smoking, 'yes of course as per your booking' we were informed. Up to the room got out of the lift to a very strong smell of smoke, and yes our room was a smoking room, complete with ash trays and matches, back down again with all luggage, and check-in informs us 'but the computer says its not a smoking room' as if we were not telling the truth.....back up again to another room on a different floor which was a non-smoking room, all in all wasting around 30 minutes. First impressions of the new room were not good. Again dull poor lighting, grubby feel to the room not helped by the questionable stains on the decorative bed throw and cushions, a badly repaired footstool with a grimace like something from a horror film, the matching chair was also quite stained. The floor was VERY dirty. By this time I had slippers on and the soles were full of dust and hairs, and the bottom of the grill of the fridge was filthy with grime. The wardrobe door would not close properly so I had to wedge it closed to keep the internal light switched off. Worn tired furnishings that are really well past being replaced, and even the A/C was a manual dial which I suspect is controlled centrally as I could not change it. Really at this point I did not want to investigate the bed itself........ But behold the luxury bathroom, oh dear I was rather speechless. We needed to be out quickly for a meeting so wanted to freshen up, so looking forward to a shower. I never in all my time on TA uploaded any photos but I had to share the state of the shower head, as well as the ceiling which looked like there had been a leak. And of course the wood at the side of the sink, but decided not to take a photo of the rather stained toilet bowl. Only 1 hand towel and 2 bath towels which, once upon a time, a long time ago, where once white, now a grimy grey colour, vile. Only 1 bathrobe, 1 of each shampoo/conditioner/body-wash in small bottles, for 2 people the 'luxury' amenities were not enough. Management - your customers do not want to have to ring and wait for the supply of items which should be already in the room. Even the envelope from the stationary folder which I needed to use had food stains on it. I have to mention the bath which I tried to use the next morning, there is one tap with a red dot on, and the other, well, it had a handy DIY screw fixed on for extra help. As the taps themselves didn't work properly, they just turned round and round grinding more limescale and after almost 10 mins when hot water did arrive in a trickle with a spurt of grime from said taps floating on the water, then 30mins later and a barely 1/4 full bath I gave up. Oh and once upon a time there were bath handles I think -but no more...there were other things wrong but you get the idea.... Breakfast is a buffet affair, wait in line for a table, sad, tired poor quality food which was not kept hot, cheap fruit juice and stale patisseries . The coffee machine followed the same theme, grim and grubby and at one point I had gone through 4 mugs trying to find a clean one. Don't expect a cup and saucer or indeed a teapot of hot water in this 5* establishment for your tea either, I asked and I'm still waiting. Oh but do try the new type of omelette it was gray, not yellow. I have never seen anything like it, cheap eggs being used. Also management really must do something about not allowing both adults and children to come to the breakfast in their nightclothes. No, I do not want to see freshly rolled out of bed hair and slippers and crumpled, dirty nightwear. 5 star? The bar is way overpriced again in surroundings that fall very short of a hotel in this price range. Again, tired and grubby. Other areas in the hotel were also dirty and stained or in need of repair such as the carpets in the hallways and the loungers by the pool. Looking out of my room I could see a collection of old baths filled with plants on the roof below and the outside walkway. Classy for a luxury hotel? I could go on, but I will say this hotel is tired, very tired. In dire need of a refurbishment, an upgrade, new management and a deep clean. I would not either recommend a stay, or stay here again, and its certainly discouraged me from booking other Lalit hotels. As the management do read the reviews and are clearly aware of many shortcomings of the property, it appears lip service is the only action taken
Way overpriced and way too tired to call itself 5 star
by John H on
My wife booked this hotel expecting some luxury on her first visit to India and we have been sadly disappointed. The staff are very friendly for sure but everything else is not even close to meeting expectations. For AU$250 (12500 rupees) per night you get a very tired knocked about room in a hotel that has definitely seen better days. What is galling however is the prices of the food in any of the 4 restaurants. 1000 rupees for a plate spring rolls....1000 rupees for steamed rice..(to be clear that's $20 Australian dollars for a bowl of steamed rice)..2500 rupees for 3 prawns...which they didn't have....curries (curries for goodness sake) at 3000 rupees a pop. Next thing you know you have spent over AU$200 on dinner, not including alcohol, that was completely mediocre. This is simply not justifiable in India where you can get an entire huge meal down the street at a much nicer restaurant for about 500 rupees all up. I have just spent 2 weeks in Bangalore at a hotel for work that was 1/4 the price and 5 times better in every conceivable way. A real disappointment given what was promised. Definitely give this place a miss.
Good hotel, very well located at walking distance of Connaught Place and Barakhambar Rd metro station
by TGIF2014 on
My wife and I stayed there for a whole week and we enjoyed our stay. Having booked directly with Lalit, we got free and unlimited wifi for the whole week, which was one of our criteria for choosing this hotel (as well as location). Breakfast was included, which was a really good deal because this huge buffet would help us skip lunch ! The room was comfortable but not luxurious, with a view on a building (avoid low floors, ie until 15th floor) and the bathroom had some issues (leaks). The swimming pool was a bit cold (We were there in December) but still a relaxing point after a day's walk and visit. We didn't test the restaurants, as there is plenty of choice outside the hotel.
The staff go all out to help you
by cherylannebrown on
My name is Cheryl Brown. Luckily I had decided to stay at The LaLiT at the end of my trip. As it turned out I transferred there on my first day as the hotel I had booked with Intrepid tours provided a below standard filthy dirty hotel. Too complicated to go into but I was literally rescued by this hotel. I transferred from the unsavoury hotel by taxi. As soon as I explained my plight. The concierge was called who got questioned the cost I had been charged. He drove off. I was checked in quickly as I was exhausted after a long hall flight from Australia. I slept peacefully. Then the concierge rang the tour operator to ask for help in the matter of the uninhabitable hotel room and enquiries as what where the tour hotels. It turned out all the hotels that Intrepid had booked where of a similar standard. No hot water bulging electricity cables, pubic hair in the bed, filthy stained sheets . On top of this a dont care attitude from my travel agency in Australia. I decided to cancel my tour and rebook as Santanu Banerjee had found out a safe and clean alternative paying the same amount of money as I had paid back in Australia. As I was due to join the tour it became clear that I had no support from intrepid or the flight centre in Australia. I transferred my care into the hands of the concierge team. They looked after me very well. I continued my holiday knowing that the LaLit had got my best interests at heart. The staff and hotel accommodation were excellent . I will never forget their kindness. Let me add that I am 62 years of age and a carer for my sick husband who cant travel anymore. So it was important to me and my husband that I was safe. So ladies who need a break book directly with this hotel chain I believe that you will be taken care of. The staff go beyond the expectations of concern for safety, beautiful relaxed atmosphere and most importantly for me a concern for the welfare of ladies. Cheryl Brown Literacy teacher BA Dip ed postgraduate Macquarie University TESOL ( only put qualifications to show Im not stupid) Let me add when travelling to a country be very aware that things can go terribly wrong. But if you know you have the LaLiT hotel on your side you will be safe.
Need to go above the 10th floor for a view.
by Joanna B on December 6, 2017
The Executive suites are outstanding
by Tesia10 on December 6, 2017
just get close to the lift, less walking
by FredBOZFUN on December 2, 2017
Rooms not facing the railroad are quieter.
by Ted C on November 29, 2017
they have excellent satff
by ss j on November 29, 2017