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WelcomHotel Dwarka, New Delhi - ITC Hotel Group

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Reviews

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Overall Rating

4.1 / 5

(based on 34 review(s))

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Rating Summary

  • Comfort32
  • Cleanliness18
  • Facilities Available32
  • Staff Service18
  • Room18
  • Value for money32
  • Location18
  • 4.3
  • 4.4
  • 4.0
  • 3.9
  • 4.3
  • 4.2
  • 3.8
  • 4.6

    Excellent!

    by Abhishek on Sep 28,2017

    What's Good: Staff

    What needs to improve : No option for balcony or fresh air from outside

    Reason For Rating : Very good staff the best in world

  • 4.0

    Very Good!

    by Anand Kumar on Sep 11,2017

    What's Good: Clean

    What needs to improve : None

    Reason For Rating : Very good

  • 4.7

    Excellent!

    by guest on Aug 28,2017

    What's Good: GOOD place cos it is clean

    What needs to improve : Location it is far from city

  • 4.7

    Excellent!

    by SRINIVASAN on Aug 25,2017

    What's Good: excellent service

    What needs to improve : none

  • 4.7

    Excellent!

    by Ashok on Aug 23,2017

    What's Good: Clean large rooms

    What needs to improve : Limited TV channels

  • 3.3

    Average!

    by LALIT on Jul 11,2017

    What's Good: Good food quality,

    What needs to improve : They have taken away my personal liquor bottle from my luggage. This is the first time in my life that my personal belongings were taken away in the name of hotel policy. Bad very bad. Though I have seen that bottles were supplied to other rooms by the hotel staff.

  • 3.1

    Average!

    by Heta on Jul 11,2017

    What's Good: The rooms

    What needs to improve : The reception staff

  • 3.9

    Very Good!

    by guest on Jun 04,2017

    What's Good: Room size

    What needs to improve : Miss the lux feel

  • 4.1

    Very Good!

    by Paritosh on Jan 13,2017

    What's Good: most of the things mainly behavior of the staff.

    What needs to improve : nothing as such

  • 4.6

    Excellent!

    by Harjinder on Dec 20,2016

    What's Good: conveniently located at walking distance from Metro Station, Cleaniness, Cheerful welcoming staff

    What needs to improve : I left some of my clothes I was wearing at the time of checkin in the Almirah which I remembered after check out. I called the hotel who transferred my call to lost and found department. I talked to Mr. Mayank but he denied having found any cloth. They should have verified the CCTV footage of cleaning staff as I have kept my clothes and did not carried them back with me, so it must be found by hotel staff. Clothes could not vanish in thin air hence being a reputed hotel they should take some pain to locate my belongings.

    Reason For Rating : We arrived at hotel around 4 PM. Inquired at the reception about our room but they were unable to find booking in their system. I provided then booking confirmation ID and even after that they took half an hour more to validate the booking. My partner was not feeling well and inspire of my request, we were able to check in after one hour waiting. This kind of communication gap is simply not acceptable..