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Fri, 13 Dec – Sat, 14 Dec (1 Night) | 1 Room | 1 Guest
by KATHIRVEL on Apr 10,2019
What needs to improve : We had much noisy from other room , even it is ac room there is common door. Informed to reception and sent a mail to yatra support too
Reason For Rating : Can indicate the room is having common door for other room
by Kanann on Apr 01,2019
What's Good: Located in good place, beautiful views. Rooms are good and the breakfast and dinner spreads are very good. Kids play area needs improvement. Approach road is very good. 24 hrs hot water. Overall a very good memorable stay.
What needs to improve : Exterior look is dated and need renovation. Parking is congested. Check-in time is very late 2pm.
Reason For Rating : Nice location, Good tasty food, Good rooms and amenities for the price.
by Krishnaswami on Mar 31,2019
What's Good: We liked everything about the hotel
What needs to improve : Food was just ok.
Reason For Rating : The hotel is just fantastic. Enjoyed our stay.
by Daniel on Mar 31,2019
What's Good: Excellent view
What needs to improve : Charging 3/4 of cost for earlier check in which may be avoided when rooms are free.
Reason For Rating : Pool is always in renovation, little more cleanliness is required.
by NARESH on Mar 26,2019
What's Good: nothing
What needs to improve : everything
Reason For Rating : no comment
by NARESH on Mar 26,2019
What's Good: nothing hreat
What needs to improve : staff
Reason For Rating : room quality staff quality food quality to be improved
by Papori on Mar 26,2019
What's Good: Clean, friendly
What needs to improve : Bed
Reason For Rating : Quality of sleep was poor. The bed wasn't so comfortable. The room tends to get stuffy at times.
by Rajiv on Mar 24,2019
What's Good: Hotel looks beautiful,neat and clean..
What needs to improve : Staffs and travel helpdesk
Reason For Rating : Good location,good ambience,minus 1 is only for hospitality..
by Girish on Mar 22,2019
What's Good: There's something for everyone
What needs to improve : Non veg cusine in buffet is very bland and un inspiring
Reason For Rating : Plus point is the staff
by Dheeraj on Mar 08,2019
What's Good: Cleanliness
What needs to improve : - service
Reason For Rating : - personalized service
by shanmuga raja on Feb 25,2019
What's Good: Breakfast
What needs to improve : Linen not clean
Reason For Rating : Difficulty in getting Invoice
by Rajiv on Jan 29,2019
What's Good: Cleanliness,location
What needs to improve : Hotel staff hospitality
Reason For Rating : It is better to opt for breakfast through yatra otherwise directly throgh hotel it becomes double costly...hospitality is poor at the hotel ...otherwise it is awesome place to stay..
by MANOJ on Jan 03,2019
What's Good: Location
What needs to improve : Room cleainness
Reason For Rating : Better rooms are requiee
by Ashish on Dec 07,2018
Reason For Rating : Good
by SRINIVAS on Nov 21,2018
What's Good: Ambience,Hospitality,FOOD&Services
What needs to improve : Swimming pool was closed
Reason For Rating : I truly enjoyed my stay
by Imran on Nov 06,2018
What's Good: food
What needs to improve : pool not operational
Reason For Rating : nice and pleasant stay with good buffet breakfast and dinner
by Prashanth on Oct 24,2018
What's Good: Nothing
What needs to improve : I didnt like anything their
Reason For Rating : In cleanliness.. all level coriders are worst.. bad smell
by Guest on Oct 17,2018
What's Good: Spacious room with balcony
What needs to improve : My room key was not working properly and the swimming pool was under maintenance
Reason For Rating : Get the Swimming Pool operational
by Shrishail on Oct 14,2018
Reason For Rating : Cost is too high Food price is also high If own vehicle is not thr difficult to travel.. Rented vehicle cost is high in hotel. Far from city. No convinient vehicles
by Keshav on Oct 05,2018
What's Good: Architecture..nothing else
What needs to improve : Services
Reason For Rating : Not worth. Services, toiletries, response time is not matched at all with they are charging. No...
by Naresh on Aug 31,2018
Reason For Rating : Good location
by SUNIL on Aug 30,2018
What's Good: Location
What needs to improve : Room service didn't provided enough drinking water
Reason For Rating : Excellent location with good service.
by jeevan on Aug 25,2018
What's Good: Everything
What needs to improve : Nothing
Reason For Rating : Gems park is really a Jem in Ooty..
by mohd hashim on Aug 15,2018
Reason For Rating : Thanks It was stay pleasure Thanks
by rajendra on Jul 07,2018
What's Good: It's good if not book on line
What needs to improve : Plantation
Reason For Rating : Hotel is good Due to online booking manger mr guru allotted worst room to us We tell him we forget money we don't wanted hotel stay After he show 3 room was same condition after lot's of argument he give 609 whice was little good
by PANKAJ on Jun 27,2018
What's Good: Outside scenery and location of hotel.
What needs to improve : Bed comfort and interior of room.
Reason For Rating : Improve your bed quality and room interior.
by SUNIL on Jun 09,2018
What's Good: Location and Ambience
What needs to improve : Overall food was good, but the non-veg items were disappointing.
Reason For Rating : Beautiful & well maintained hotel with excellent location with comfortable rooms having mountain view and great staffs offering nice service & great food.
by Subrat kumar on May 02,2018
What's Good: Room is good
What needs to improve : Food is hopeless
Reason For Rating : The food quality is very bad not upto the mark
by Jignesh on Mar 28,2018
Reason For Rating : Excellent view. Good food Recreational area with Gym, carrom, TT, Chess Cricket(wt netting) Basket ball
by MUIN on Feb 19,2018
Reason For Rating : Good location, good food, worth the money paid
by guest on Feb 08,2018
What's Good: the location
What needs to improve : hot water was not coming on regular basis
Reason For Rating : It was good overall
by Saravanakumar on Jan 14,2018
What's Good: Entertainment
What needs to improve : Facility
Reason For Rating : Better root map required
by PRASENJIT on Jan 07,2018
What's Good: Nice ambience and beautiful surroundings
What needs to improve : Food is a bit costly
Reason For Rating : Nice property and good services
by Micki on Sep 04,2017
What's Good: Ambience and room
What needs to improve : Linen
Reason For Rating : Please provide clean pure white neat towels a bed sheets ,towels provided were stained.
by PRASHANT on Jun 27,2017
What's Good: Location
What needs to improve : Expensive food
by Satyendra on Jun 20,2017
What's Good: Nice property for stay
What needs to improve : nothing
by Mahendran on May 03,2017
What's Good: Food was excellent
What needs to improve : Not value for money
by ANIRBAN GHOSH on Jun 07,2015
What's Good: WORST EXPERIENCE
by ANIRBAN GHOSH on Jun 07,2015
by Mukesh Kumar on May 04,2015
What's Good: Overall had great experience, would definitely love to come back as well as recommend my friends.
by Sumit on Apr 17,2015
by guest Gaur on Feb 04,2015
What's Good: Actually this is an excellent hotel But there are some problems that are keeping me from giving it a full star review. First the good part 1. The hotel staff was very supportive. We reached Ooty at 6 in the morning and called them up to check if we can checkin early. Although the checkin time was 12 they managed to give us one room (out of two we booked) at 8:30 am. We were delighted and could freshen up and leave for the sight seeing. Second instance was when we asked if we can play the table tennis at 9am. Although the kids area was to open around 2pm they let us play the table tennis at 9am. Excellent hospitality. 2. The rooms are quite spacious, the facilities in the room are good, the landscaping is beautiful, the reception area is wonderfully maintained and decorated, they have a vintage card stationed there with a huge wooden carved wheel on the wall, they have a flower garden of their own, there is a chariot of roses standing in the garden, they have a deck outside the restaurant with an incredible view of the hills and city, i thoroughly enjoyed sitting there sipping my coffee with the warm sun and a fantastic view. 3. The room service was prompt. I asked for 2 extra towels. They brought only 1 first but got the 2nd within a minute when reminded. Now the bad part. 1.The hotel is not that near the city center as they would have you believe. From the bus/rail stop the auto would charge 200/250 to get you to hotel. Same story when coming back. 2. The water which was coming was muddy. It was so dirty you can even hold the water in your palm and make out the dirt in it. After a full day of site seeing this is hardly pleasing as you wont want to wash your head. 3. In toilet almost everything was leaking. 4.The restaurants inside are very expensive The thai rest. we tried was horrible with skyhigh prices. 5. The rent one has to pay is a little steep when considering the cons i have already mentioned. All in all a good place to stay if you can overlook the bad part
by Mr harish narang on Jun 06,2014
What's Good: Location of hotel N food was exient , TV in n bath room fitings was poor & must Change
by tannuforu on November 27, 2019
Hotel base category not recommended, but second higher category is best with best view .. full valley facing view.. can able to see different colour in Ooty from room window only.. room also nice and having a large seating place . bathroom also nice and big.. must try their Chinese restaurant . food is just simply wow. Even for breakfast also, they have quite a huge elaboration with non-veg and veg cuisine.
by vicky42 on November 26, 2019
There is no doubt that this is in a great location. We had a room on the 3rd floor with a lovely view. The public areas ( lounge, bar and gardens) are very nice. The evening buffet was not appealing so we ate from the a la carte menu which was OK. The breakfast spread was rather disappointing. Also, the over-bearing staff made breakfast an uncomfortable experience. You could barely get out of your chair without being asked what you wanted. You couldnt do your own toast or fix your own hot drinks. As well as creating unnecessary delays, this meant you didnt really get things how you wanted them. A more relaxed environment would be appreciated. There is a difference between over-attentive staff and providing a slick and professional service. Maybe management could look at finding a balance in this respect.
by karthik641 on November 8, 2019
I had a lot of expectations about Gem park when I was scheduled to visit here for an event. The approach road as I found out is a bit of a deviation from the main town and is quite steep to make it there. Nothing to worry about for most cars though, but going to Ooty town and back is not something you would want to do frequently when staying here, because parking is limited in the hotel and there is a musical chair going on whenever you go and come back. The property itself is beautiful, prides itself on the name and history (it is one of the oldest hotels in ooty) and is set on top of a cliff with a lot of vistas enjoyable from the room windows, corridors and even the restaurant on top. The rooms are compact, equipped with the necessary amenities and have heaters to use when it gets cold. There was however a damp smell and the stink of tobacco smoke from probably one of the past room users smoking. The bathroom was so-so, and there was some intermittent issue with hot water in the morning. The restaurant is nice and cozy on the topmost floor, ambience is impressive with nice views, but the food taste wasnt the best. Buffet breakfast could do with some more variety in spread and better taste. All in all, for the inflated price tag these rooms carry in Gem park, I failed to see the value beyond the lovely location, considering the experiences I had with regard to the room, the parking and restaurant. This place gets a 3/5 from me until my next visit, if ever.
by MahenK111 on October 22, 2019
It is a good option for a stay in Ooty. It is rated to be one of the better and more expensive options in Ooty though I must say that it is getting a bit dated. The rooms, without ventilation, are a bit stuffy. if you are looking forward to the gym in the hotel, don't! It a really a pathetic excuse for one and situated on the roof of the hotel. The staff for the most part are good, especially those in the restaurant areas. However, their front desk staff need to improve their service. Several of my requests were ignored and could not get any useful advice on the places to travel around Ooty. The front desk staff, who are there to make the first good impression of the hotel, need to improve their communication. Having said that, on the overall, this hotel is definitely one of the better places to stay in Ooty and the location is very much in the center of the town.
by daphne t on October 19, 2019
We arrived in ooty after a long snaky road to the Gem Park. Quiet place but not in the center ( 3 kms from it) The garden is beautiful, there is also a japanese garden The hotel is very big. The food was good The hotel is Not well maintenant. The lobby restroom is not maintenant and clean. The view from the bedroom is beautiful but The bedroom is old and need to be refresh as well as the bathroom. Good potential but definitly need to be refresh.
by tannuforu on November 27, 2019
by Satish J on June 5, 2019
by yahooax on May 18, 2019
by Mo D on February 28, 2019
by MWELAYYAN on February 18, 2019