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Book Rooms at Hotel Sapphire Grand - Prices Rs. 1519

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1 Person in 1 Room
Room 1:
AdultsAbove 12 years
Children Below 12 years
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Room 1:
AdultsAbove 12 years
Children Below 12 years
  • Age of Children
Rating 3.5/ 5 , based on 174 Review(s) Price: Rs. 1,006

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Hotel Sapphire Grand, Ooty

Thu, 12 Dec – Fri, 13 Dec (1 Night)  |  1 Room  |  1 Guest

Reviews for Hotel Sapphire Grand

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Overall Rating

3.1 / 5

(based on 26 review(s))

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Rating Summary

  • Comfort26
  • Cleanliness21
  • Facilities Available26
  • Staff Service21
  • Room21
  • Value for money26
  • Location21
  • 3.0
  • 2.9
  • 2.9
  • 3.6
  • 3.4
  • 2.8
  • 3.4
  • 2.3

    Poor!

    What's Good: ok

    Reason For Rating : ok

  • 2.3

    Poor!

    What's Good: None

    Reason For Rating : Hotel employees are not treating flexi stay Travellers as regular.

  • 4.3

    Very Good!

    What's Good: Facility

    What needs to improve : Cleanliness

    Reason For Rating : Interiors may be improved

  • 3.0

    Average!

    What's Good: Location and ambience of the room

    What needs to improve : Even basic amenities like toiletries, hot water kettle etc are not provided. Committed service like complimentary Dinner was cancelled just like that and later on insistence hesitantly they provided dinner comparatively of lesser cost than what was actually paid. Morning even by 7.15 no one was bothered to attend phone calls at reception and restaurants

    Reason For Rating : Bcoz the commitments offered are not met out in reality and the importance of customer service has least value

  • 4.6

    Excellent!

    What's Good: Nice stay

    What needs to improve : Website

    Reason For Rating : Pleasent, neat and comfortable room

  • 1.0

    Poor!

    What's Good: Only garden

    What needs to improve : Service and quality of Food, accommodation

    Reason For Rating : No service proper

  • 1.9

    Poor!

    What's Good: Location was good.

    What needs to improve : Service was very bad.

    Reason For Rating : The service of the hotel was terrible. There was no hot water facility in the morning on saturday the day after we check in and the worst part was that there was no water at all at evening in washroom. The food quality provided by the hotel was also in very bad taste. Overall the stay was not comfortable in any manner.

  • 4.3

    Very Good!

    What's Good: quite comfortabe

    What needs to improve : bit inside

    Reason For Rating : Nice one. Rooms arranged and staff is good.

  • 5.0

    Excellent!

    What's Good: Service

    What needs to improve : Nope

    Reason For Rating : Very good and cooperative staff

  • 1.7

    Poor!

    What's Good: Restaurant staffs are very polite...

    What needs to improve : Hotel can cab driver behaviour and the amenities

    Reason For Rating : Please don't go for any car packages from here ..... . Before going for any packages try to set the view points....... drivers are trying to get you the places where they will get much commission......very experience overall ....

  • 3.0

    Average!

    What's Good: Location

    What needs to improve : Food and maintenance

    Reason For Rating : Breakfast(food) is not good. Maintenance in dining hall is also not good.

  • 3.0

    Average!

    Reason For Rating : No neatness

  • 4.1

    Very Good!

    What's Good: location

    Reason For Rating : Rooms are spacious and hotel is beautifully located. food is also nice .

  • 2.7

    Average!

    What's Good: Location vise good. Staff is good. Cooperative.

    What needs to improve : Room and inside animities are not well maintained. Food was not good. You have to depend on outside options. Room was not ready even we checked in late.

    Reason For Rating : Room was not ready. Water tabs were not working properly. Food was not good. Even don't having goos kitchen for this hotel. You have to go outside even for breakfast. Property is not maintained.

  • 4.4

    Very Good!

    What's Good: Curtious staff, room was spacious, restaurant and room service

    What needs to improve : Moist floor and walls, door mats wasn't clean and towels too was not clean

    Reason For Rating : Door mats should be water absorbent and dust free, so that floor does not get dirty and wet. Towels could have been cleaner.

  • 1.6

    Poor!

    What's Good: Learned a lesson that complain even about smallest thing and ask for room change. Be rude, Don't adjust

    What needs to improve : as mentioned

    Reason For Rating : Be careful about room status, don't hesitate to complain about things in room and ask for room changing, Otherwise READY TO PAY EXTRA AMOUNT WHILE CHECK OUT. Was staying in room 311 with unstable commode which got cracked on 2nd day of my stay. I paid 2850 for same ( Even management told me to go to local market and buy a new one, I HAVE BILL WITH ME. ) My fault was i didn't complained about it at beginning. In room 311 (which one should avoid) door lock in not working properly. Selling in full with black fungus, T V connection is loose and it get switched off frequently, Basin tap is loose. Other than main entrance there is another door for each room from which one person entered in my room when we was sleeping, so you have to lock that door carefully. About floor, god only knows when it was cleaned, feet was staining black whenever you walk on them. Even after room cleaning bathroom was full with hairs. New Bedsheets and towels i got was with free hair's from previous users. When i checked in room there was empty soap carton in bathroom, it was kept for me to clean. For drinking water in room you have to request them. No locks for cupboards Intercom was not working for all 3 days so for any room service you have to go to reception and request. In my 2nd room 302 also same thing with bedsheets and towels, even there was multiple holes in blanket.

  • 2.6

    Average!

    What's Good: the location

    What needs to improve : Not at all clean, service is so ridiculous. Not at all hiegenic

  • 3.9

    Very Good!

    What's Good: Ambience

    What needs to improve : Food

  • 2.3

    Poor!

    What's Good: Hotel is near to city centre

    What needs to improve : Bathroom are not clean, room is not hygienic.

  • 4.1

    Very Good!

  • 4.9

    Excellent!

    What's Good: Friendly staff and very good support and guidence

    What needs to improve : No comment ,everything is good near to everything good and shopping

  • 3.0

    Average!

  • 2.7

    Average!

    What's Good: The Hotel is OK for short stay. The difficulty is that the hotel does not have a restaurant. If somebody doesnot have a car with him he has to walk down for all the meals, tea coffee practically for everything. Moreover, the hotel is located deep inside a lane. One has to walk a long distance for all practical purposes.

  • 1.0

    Poor!

    What's Good: when i reached ooty hotel staff (suresh) told me to get auto from bus stand and come to hotel this was even after facility of complimentary pick up. gysers of my room not working. room services like was slow mosquito replnt was not available. they required lot of reminders to get small services. in toto this was not good experience.

  • 1.7

    Poor!

    What's Good: The service was not upto the mark... Food was pathetic

  • 4.3

    Very Good!

  • near botanical garden

    by Karthiksv11 on August 3, 2018

  • Rooms at the main gate and not reception.

    by PrashantPathak_12 on June 3, 2018

  • avoid 311 room. terrible

    by dnyaneshwar82 on February 7, 2018

  • Call the hotel beforehand and inform them of your needs

    by Sarthak200 on January 24, 2018

  • Rooms in the new block are very good.

    by selva k on October 8, 2017