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Rating 4.0/ 5 , based on 158 Review(s)

United 21 The Grand Pune, Pune

Thu, 26 Sep – Fri, 27 Sep (1 Night)  |  1 Room  |  1 Guest

Reviews for United 21 The Grand Pune

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Overall Rating

3.8 / 5

(based on 25 review(s))

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Rating Summary

  • Comfort25
  • Cleanliness25
  • Facilities Available25
  • Staff Service25
  • Room24
  • Value for money24
  • Location24
  • 4.0
  • 3.8
  • 3.6
  • 3.6
  • 4.0
  • 3.9
  • 3.5
  • 4.9

    Excellent!

    What's Good: Ambiance

    What needs to improve : Swimming hours

    Reason For Rating : By starting bar and disco as soon as possible

  • 3.3

    Average!

    What's Good: Staff is courteous, room was good and clean.

    What needs to improve : No wifi, no iron (needs to be requested and promptly returned), room service is extremely slow for anything, front desk assistnace is also very slow, food is just about ok.

    Reason For Rating : The Wifi does not work and no one did anything about it. They said te hotel is full so the wifi wasnt working. This is absurd. If you have a big hotel and the wifi is included, then the wifi should work and you should have kept the number of people that your hotel can house at a time, in mind. Food is ok. Everything is very Inidanised. At breakfast, we get only prepaid Indian tea and coffee. There is no other option. Rooms do not have iron although they have an ironing board. One needs to request an iron, promptly iron clothes and give it back. Room service is extremely slow. I requested dinner one day. I ordered just a soup and asked if this was available and how long it would take. They said yes and 20 minutes. I called up thrice, they kept saying they were sending it. After over 1.5 hours I cancelled the order. Then they sent soup and said, 'so what if there was some delay?'.

  • 3.1

    Average!

    What's Good: Good facilities

    What needs to improve : Water is not hot for bath

    Reason For Rating : Very good

  • 3.6

    Very Good!

    What's Good: Rooms and B/F

    What needs to improve : Washrooms Floors

    Reason For Rating : hotel is good, but the washrooms flooring are very slippery . there was no valet parking while chk out. we ourself had to get the car. B/F was good. hotel is very much at a odd location. no one can rch there without google map.

  • 4.1

    Very Good!

    What's Good: Good value for money

    What needs to improve : Location

    Reason For Rating : Good value for money

  • 4.4

    Very Good!

    What's Good: Everything is good

    Reason For Rating : Excellent stay and the staff behaver is friendly Next time again want to stay in this hotel

  • 4.7

    Excellent!

    What's Good: clean and tidy rooms and ambience

    What needs to improve : beer was limited and later on breezer was limited. Surprised....

    Reason For Rating : good ambience and sight

  • 4.6

    Excellent!

    What's Good: Considering the charges the facilities are worth

    What needs to improve : Internet facility is lacking.

    Reason For Rating : Considering the charges the facilities are worth.

  • 3.1

    Average!

    What's Good: Room

    What needs to improve : Service, breakfast, parking

    Reason For Rating : The servicees has lot of scope for improvement, no valet parking, wireless access was committed while booking but never given after four reminder calls, breakfast menu limited, and test could be more better, room cleanliness to be improved. Room service is poor.

  • 4.9

    Excellent!

    Reason For Rating : One of the best stay of my life. Everything is nice.

  • 2.3

    Poor!

    Reason For Rating : No working wifi

  • 2.3

    Poor!

    Reason For Rating : The service was bad, bathroom had a bad smell, breakfast was bad

  • 3.3

    Average!

    What's Good: Rooms

    What needs to improve : Staff

    Reason For Rating : Its an average hotel not just look is everything client needs service too and we didnt got that service anyways united 21 is not bad too better to stay thank u

  • 1.0

    Poor!

    What's Good: nothing

    What needs to improve : everthing

    Reason For Rating : hopeless sevice

  • 4.9

    Excellent!

    What's Good: Good property

    What needs to improve : A tad run down

    Reason For Rating : Good experience...

  • 4.6

    Excellent!

    What's Good: rooms and service

    What needs to improve : wi fi connection is not good.

    Reason For Rating : we stayed for 3 full days and had a very comfortable stay. rooms are spacious, bath room are clean with stylized fittings. their service, food are remarkably good. it is worth staying in there for holidays.

  • 5.0

    Excellent!

    What's Good: Everything

    What needs to improve : Nothing

    Reason For Rating : Excellent

  • 2.0

    Poor!

    Reason For Rating : Worst ever hotel stay .refused to give upgrade saying they are not aware of any upgrade offer..room not up to mark...very poor service.

  • 5.0

    Excellent!

    What's Good: BIG ROOMS AND LAVISH FOOD SPREAD.

    What needs to improve : NONE

  • 5.0

    Excellent!

    What's Good: Rooms, Food, Location, Staff

  • 1.6

    Poor!

    What's Good: better maintenance and service

    What needs to improve : should be clean and food should be better

  • 3.3

    Average!

    What needs to improve : Service provided by the hotel. My room was changed 3 times andi was allotted room after one and half hr. Food was okay not worth it. I reached hotel at 1.15 i was allotted lower category room till 4. So i got my actual room at 4

  • 3.9

    Very Good!

  • 5.0

    Excellent!

  • 3.9

    Very Good!

  • Mountain view is the best, and if not required go for a room without bath tub.

    by raw_ridez on January 14, 2019

  • Every room has a good view!

    by VishakhaSodha on December 28, 2017

  • Rooms with view to the main entrance or mountain view

    by Anuja_Kothari on September 7, 2017

  • City view is better

    by AMOL2153 on August 28, 2017

  • The Deluxe room was quite spacious

    by Kiran B on June 7, 2017