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Book Rooms at Casino Hotel - Prices Rs. 1587

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1 Person in 1 Room
Room 1:
AdultsAbove 12 years
Children Below 12 years
  • Age(s) of Children
Room 1:
AdultsAbove 12 years
Children Below 12 years
  • Age of Children
Rating 4.0/ 5 , based on 195 Review(s) Price: Rs. 2,099

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Casino Hotel, Thrissur

Tue, 26 Nov – Wed, 27 Nov (1 Night)  |  1 Room  |  1 Guest

Reviews for Casino Hotel

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Overall Rating

3.8 / 5

(based on 53 review(s))

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Rating Summary

  • Comfort53
  • Cleanliness50
  • Facilities Available53
  • Staff Service50
  • Room50
  • Value for money53
  • Location50
  • 3.8
  • 3.8
  • 3.8
  • 3.7
  • 3.8
  • 3.6
  • 4.2
  • 2.1

    Poor!

    What's Good: Staffs

    What needs to improve : Standards

    Reason For Rating : We booked Casino with 4 star expectations. What we experienced there is less than a 2 star facilities. I think renovation is the only option to improve/ maintain 4 star standards.

  • 4.4

    Very Good!

    What's Good: The staff

    What needs to improve : Nothing was bad

    Reason For Rating : The staff at the hotel took special care to make the stay of my parents very comfortable. Thanks a lot, Casino Hotel - Ajith, Juvenile - cheers.

  • 4.1

    Very Good!

    What's Good: Room size

    What needs to improve : Lobby

    Reason For Rating : Good

  • 4.3

    Very Good!

    What needs to improve : Nice stay

    Reason For Rating : Nil

  • 4.0

    Very Good!

    What's Good: Good food

    What needs to improve : Room

    Reason For Rating : Good

  • 4.9

    Excellent!

    What's Good: Staffs attitude

    Reason For Rating : Excellent service by the staff, neat and tidy room good breakfast. Great atmosphere .

  • 3.3

    Average!

    What's Good: location

    What needs to improve : Attitude of lower level staff poor

    Reason For Rating : Just an average hotel, location is very good, next to private bus stand. Nothing else to mention

  • 4.0

    Very Good!

    Reason For Rating : Excellent service

  • 2.9

    Average!

    What needs to improve : mosquitoes in the room

    Reason For Rating : too many mosquitoes in the room needs to be addressed stay in standard room was not very comfortable

  • 4.4

    Very Good!

    Reason For Rating : Good worthy of money

  • 2.3

    Poor!

    What's Good: Nothing exclusive to be liked.

    What needs to improve : Room Maintainence and support.

    Reason For Rating : Please keep rooms checked and maintained on regularly basis. When guest arrive AC not working. No change of room till travel agent asks. In room changed AC again not working, Maintainence team comes up and takes again time to repair and all. Not a comfortable stay at all.

  • 3.9

    Very Good!

    Reason For Rating : Make breakfast better

  • 5.0

    Excellent!

    What's Good: Facilities

    What needs to improve : Nothing specific

    Reason For Rating : Had a pleasant stay

  • 5.0

    Excellent!

    Reason For Rating : Good

  • 4.0

    Very Good!

    Reason For Rating : Nice staff. Neat rooms

  • 3.9

    Very Good!

    What's Good: Room

    What needs to improve : Food

    Reason For Rating : Food

  • 3.6

    Very Good!

    What's Good: Nice room

    What needs to improve : No support staff even to bring our luggage to room.

    Reason For Rating : Water heater type unknown. Housekeeping had to pour 3 buckets of water in drain to get hot water.

  • 1.9

    Poor!

    What's Good: Spacious rooms and location

    What needs to improve : Mosquitos,stinky rooms, no hot water, no proper billing

    Reason For Rating : Should improve the room ambience and facilities in the room. It's very stinky

  • 1.0

    Poor!

    What's Good: Nothing at all

    What needs to improve : Staff was very unprofessional.. services provided were too costly compared to quality

    Reason For Rating : Services at the hotel are too expensibe n pathetic.. Not at all a four star hotel.. i l give minus if possible.. stay was very costly compared to its facilities.. there was no one carry the luggage to the room.. room was very untidy. Had to replace the tv in the room.. it was 1990 model.. bed n matress were so old that could not sleep the whole night.. n food was too limited n so expensive

  • 4.4

    Very Good!

    What's Good: Location and surrounding green areas

    What needs to improve : Room interiors.

    Reason For Rating : Spaces rooms but furnishing little old. Very good parking space. Good food. Overall it is very good.

  • 4.0

    Very Good!

    What's Good: Service

    What needs to improve : Nil

    Reason For Rating : Keep it up.

  • 3.4

    Average!

    What's Good: Location

    What needs to improve : Service

    Reason For Rating : Ok average good ac not cool

  • 4.0

    Very Good!

    Reason For Rating : Check in and check out process could be improved

  • 5.0

    Excellent!

    What's Good: excellent

    What needs to improve : ..

  • 5.0

    Excellent!

    Reason For Rating : I am familiar with the hotel but this time I could not stay at the hotel as I could not travel to Trichur

  • 3.9

    Very Good!

    Reason For Rating : Good comfortable stay

  • 3.3

    Average!

    What's Good: Closest to the railway station and a traditional value to the hotel.

    What needs to improve : Staff attitude at reception and feeling bit aged

    Reason For Rating : No professional attitude by the staff. They give the key and tell us this is the room no. Usually someone will guide us to the room or atleast show us the way to the elevator. This was like you are at your own service.

  • 5.0

    Excellent!

    What's Good: good breakfas

    What needs to improve : nothing

    Reason For Rating : good service and facilities and breakfast.

  • 4.0

    Very Good!

    What's Good: Bathroom and location

    What needs to improve : Old TV set and desk in room

    Reason For Rating : Neat bathroom

  • 4.4

    Very Good!

    What's Good: Good Staying experience. Breakfast was quite good. Staff is also quite good.

    What needs to improve : Some chairs inside the standard room are very difficult to sit on and very uncomfortable. Had only one chair to sit.

    Reason For Rating : Good experience for staying. Food was also good.

  • 1.0

    Poor!

    Reason For Rating : Rooms very worst and dirty

  • 5.0

    Excellent!

    What's Good: Central located broad rooms with all fecilities

    What needs to improve : Restaurant staff not trained properly for billing. They charged extra without eating items.

    Reason For Rating : Very Good hotel

  • 4.3

    Very Good!

    What's Good: Location , break fast and service

    What needs to improve : Night no light in the room, but it took more than an hour to rectify the situation.

    Reason For Rating : Good

  • 5.0

    Excellent!

    What's Good: Superb

    Reason For Rating : Superb hotel great ambience superb rooms

  • 3.4

    Average!

    What's Good: The complimentary breakfast is something to be appreciated.

    What needs to improve : House keeping

    Reason For Rating : More prompt house keeping required. Before handing over the key to the customer the management should check the functionality of all the facilities provided to avoid unnecessary hassles to the customer.

  • 5.0

    Excellent!

    Reason For Rating : good hotel

  • 4.4

    Very Good!

    What's Good: All in general

    What needs to improve : Nothing specific

    Reason For Rating : Friendly staff...good food

  • 4.6

    Excellent!

    What's Good: Friendly staff

    Reason For Rating : Very good service and very good reception staff.. ms Varsha helped me with my gurvayur trip and saree too.good hospitality..n very close to railway station

  • 5.0

    Excellent!

    What's Good: everything

    What needs to improve : nothing

    Reason For Rating : Better than expectation

  • 3.6

    Very Good!

    What's Good: Breakfast, parking

    What needs to improve : Noisy fan & AC. Broken, stained tiles in bathroom.

    Reason For Rating : Rooms are old, not maintained, noise from fan & Ac - old equipment. Breakfast was good. We reached for breakfast late at 10 after visiting temple and the staff was considerate enough to provide us breakfast. Large parking facility.

  • 3.9

    Very Good!

    What's Good: strategically located closer to Bus stand and Railway station.

    What needs to improve : Restaurant open only after 7 am. Room service not available in the nights after 10 pm.

  • 3.4

    Average!

    What's Good: location

  • 1.9

    Poor!

    What's Good: Nothing

    What needs to improve : Poor service in restaurant, no proper AC

  • 3.7

    Very Good!

    What's Good: Location was perfect for our needs was close to railway station and other places where we wanted to visit

    What needs to improve : Food was below average, Lunch we had on Easter Sunday was not fresh the fish and chicken seemed old.

  • 3.6

    Very Good!

    What's Good: Location, it was close to the railway station and town. Due the location getting a Auto was very easy.

    What needs to improve : Cleaning of room has to be requested, I dont think they automatically clean and replace towels etc once daily without asking. Lunch served on Sunday was below average, staff in ktichen was minimal due to Easter Sunday.

  • 5.0

    Excellent!

  • 4.4

    Very Good!

    What's Good: Most of the things

    What needs to improve : Nothing special

  • 1.6

    Poor!

    What's Good: Nothing

    What needs to improve : Very bad service needed renevation

    Reason For Rating : Very bad service not to recommend any one uncleanliness, staffs never bothered when I complained 3 nights I stayed it was horrible.

  • 2.1

    Poor!

    What's Good: Delucious food

    What needs to improve : House keeping; Front office service.

    Reason For Rating : Service is pretty poor; except the delicious food .

  • 4.4

    Very Good!

    Reason For Rating : Room service was quite bad

  • 5.0

    Excellent!

    What's Good: They received us very well at late night and the room was huge and very confortable for three of us. We were amazed to be woken up by huge migratory birds in the Asoka trees in the lawn across the hotel white and grey. The breakfast spread is amazing with rich and authentic Kerala food. Good information provided by the hotel staff.

  • 1.7

    Poor!

    What's Good: The hotel renovation work is going on for god knows how long. They checked us in into a room in 6th floor then asked us to move to 3rd floor. I visited the hotel restaurant both the days for dinner and settled the bills there itself. None of which showed up in their records and they billed me again for Rs1997 for room service after I left the hotel because their computer was scrambled during my check out time, I waited in the lobby for 1 hr for the bills which they didn't give and asked me if i want to leave I can. I did. After 4 hrs they called me about the room service which I never ordered when i asked about the items they started reading out items I never ordered. They also messaged me the bank details to deposit the money. I called the reception which by the way is handled by a guy who joined the hotel just 15 days ago and gave a piece of my mind. No one is ripping me off. At last a senior staff resolved the issue. Overall It was a bad experience. Guys please think twice before you book.

  • 4.0

    Very Good!

  • Quite atmosphere

    by LCSSRI on August 27, 2019

  • Nice and Spacious rooms

    by sherinthomas7 on April 23, 2019

  • Try the rooms in the new block

    by DXB-COK on March 26, 2019

  • Standard, Deluxe

    by Freedom171434 on January 2, 2019

  • 5th floor rooms are wonderfull...

    by ishalm2 on February 28, 2017