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Mon, 06 Apr – Tue, 07 Apr (1 Night) | 1 Room | 1 Guest
by Subrata B on September 29, 2016
At the outset,pls do not confuse this property with Kallada Regency located at Irinjalakuda..Even though this hotel belongs to the same chain,there is a vast difference in the quality of service between the two. The property looks good...Nice and clean....But that's the only good experience about this hotel..I had booked 2 rooms at this place for 5 nights and trust me,for those 5 nights we were the only guests at that hotel..Now let me elaborate...I did not get running hot water in the rooms,in spite of changing rooms 3 times. The bathrooms were extremely dirty and were not cleaned on weekends and holidays.The electricity trips in most rooms if u put on any extra appliance like a tea kettle or even the TV.There is lack of adequate housekeeping staff and even the cafe,is inadequately manned.The WIFI is pathetic and has to be rebooted several times to make it work. The stay was so pathetic that at one point I was even contemplating moving out of the property,even though I had paid full advance for the rooms..To top it,the hotel management do not respond to any complaints and when they are forced to react,they do not do anything about the complaint. I have to mention here that the single house keeping person was extremely helpful and tried his best to make our stay as comfortable as possible...However,he had his own constraints and therefore,couldnot help much. Overall,PLS AVOID AT ALL COSTS.
by Subrata B on September 28, 2016