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Book Rooms at Hotel Heritage Inn - Varanasi - Prices Rs. 2127

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Room 1:
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Children Below 12 years
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Rating 4.0/ 5 , based on 807 Review(s) Price: Rs. 1,399

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Hotel Heritage Inn - Varanasi, Varanasi

Wed, 29 Jan – Thu, 30 Jan (1 Night)  |  1 Room  |  1 Guest

Reviews for Hotel Heritage Inn - Varanasi

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Overall Rating

3.8 / 5

(based on 72 review(s))

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Rating Summary

  • Comfort72
  • Cleanliness66
  • Facilities Available72
  • Staff Service66
  • Room65
  • Value for money71
  • Location65
  • 3.7
  • 4.0
  • 3.6
  • 3.8
  • 3.9
  • 3.6
  • 3.8
  • 3.4

    Average!

    What's Good: Location is good

    What needs to improve : Small rooms, loft is not available

    Reason For Rating : Rooms are very small.

  • 4.3

    Very Good!

    What's Good: Standard

    What needs to improve : Hygiene

    Reason For Rating : Clean and hygienic. Nice interior.

  • 3.7

    Very Good!

    What's Good: newer room

    Reason For Rating : nice place to stay, eventhough there was construction noise

  • 4.0

    Very Good!

    Reason For Rating : Good experience

  • 1.4

    Poor!

    What's Good: Hotel has no Lift facility The Restorant is on roof top of thehotel

    What needs to improve : No Lift facility for the guests

    Reason For Rating : The heritge inn hotel charged extra Rs1800-/ for three rooms which is unfair on the part of hotel management Dr Lahoti

  • 5.0

    Excellent!

    What's Good: Location, rooms and staff. A complete package.

    What needs to improve : Nothing in particular, probably more options in the breakfast menu can be included.

    Reason For Rating : This hotel is centrally located, very close to the railway station and all the major ghats. Rooms are clean and the staff is extremely polite and helpful.

  • 2.0

    Poor!

    What's Good: NOTHING

    Reason For Rating : The booked hotel did not give me room but they had arranged another room around 1.5 KM away. Please make sure that this hotel does not take guest when their rooms are full.

  • 3.0

    Average!

    What needs to improve : Gpod

    Reason For Rating : Good expirences

  • 3.0

    Average!

    What's Good: Nothing

    What needs to improve : Not up the standard

    Reason For Rating : Real stay is far from shown in picture. Food is not worth of money. Average grade.

  • 3.8

    Very Good!

    Reason For Rating : Decent hotel at good location.

  • 4.0

    Very Good!

    What's Good: Clean rooms. And good food

    Reason For Rating : Nice clean rooms and v alue for money

  • 4.0

    Very Good!

    What's Good: Good

    What needs to improve : Narrow lane

    Reason For Rating : Located in a narrow lane having a good restaurant in the hotel however pleasant stay experienced

  • 4.7

    Excellent!

    What's Good: service level is high

    What needs to improve : The room is small

    Reason For Rating : The property is inside the small street and rest is fine

  • 4.0

    Very Good!

    What's Good: Good location but need lot of improvement

    Reason For Rating : Hot water always issue.

  • 4.9

    Excellent!

    What's Good: Staff, Really so cooprative

    What needs to improve : Nothing, Everything is good

    Reason For Rating : Awesome and spectacular

  • 3.1

    Average!

    What's Good: Cleanliness

    What needs to improve : Room alloted against booking and Staff Service

    Reason For Rating : We booked 4 Rooms at this Hotel, 2 Triple Rooms & 2 Executive Rooms Category. Hotel only offered 1 Triple bed room & rest single / King bed category rooms. Hotel was completely booked & there was no Triple bed room available. We had no choice but to get adjusted in these rooms after so much of argument with the Manager Incharge. Room Service was worst and it tooked 2 hrs to arrange 3rd bed in the room, Mattress/ Linen/ Blankets were not available and was arranged from outside. Although we paid full amount in advance i.e 3 persons in 1 room but we didn't received. On checking different category of rooms which Hotel has, there are 2/3 rooms only for Triple occupancy category. Yatra should not shows such options if they are sold out. Hotel Management is not at all bothered for comfort of the guest. Their statement was that please contact Yatra. On the other hand I would like to give positive comment on the cleanliness of the Rooms, they are well maintained.

  • 3.6

    Very Good!

    What's Good: Rooms and location

    What needs to improve : Service can be improved

    Reason For Rating : Nice rooms and good location, close to temple and ghats.

  • 5.0

    Excellent!

    What's Good: Very nice place to stay

    What needs to improve : Nothing to dislike

    Reason For Rating : Fooding lodging is very good....friendly staff ..overall better place

  • 5.0

    Excellent!

    What's Good: Very near to river Ganga.

    What needs to improve : the only negative about hotel is area is small.

    Reason For Rating : Location good Rooms good Clean Room service good Food excellent Very near to river Ganga

  • 2.6

    Average!

    What's Good: Nothing

    What needs to improve : Nothing

    Reason For Rating : Location

  • 3.6

    Very Good!

    What's Good: Value for money

    What needs to improve : TV not working, no lift

    Reason For Rating : Its ok type accommodation and but value for money! There is no lift, but actually I didnt mind to climb to 5th floor to my room! Rooftop restaurant is nice!

  • 4.1

    Very Good!

    Reason For Rating : Good experience

  • 4.1

    Very Good!

    What's Good: Food

    What needs to improve : No lift

    Reason For Rating : Please install lift.

  • 5.0

    Excellent!

    What's Good: Accomodation

    What needs to improve : There is no lift

    Reason For Rating : Nice

  • 2.9

    Average!

    What's Good: Market accessibility.

    What needs to improve : Very small and compact room

    Reason For Rating : The room was very small and compact. One chair was there. Even No space for second chair. Movement was very restricted inside room. We reached early around 0930 am but early check-in couldn't be provided. The we went to roam nearby ghats and we were asked to come around 11 to 12. We came back around 1245 but room was not ready. We waited. No complementary water bottle. No balcony with the room. We went to fifth floor to get breakfast. No lift. If your

  • 3.7

    Very Good!

    What's Good: Room

    What needs to improve : Food

    Reason For Rating : Better restaurant and food

  • 3.0

    Average!

    What's Good: Not at all

    What needs to improve : Cleaning

    Reason For Rating : No lift , rooms not clean . Actually I changed next day due to bad experience . Not recommended for stay

  • 1.4

    Poor!

    What needs to improve : Nothing is good ...everyone can adjust if have etiquettes to talk ..basic things are available ...I will never prefer this hotel for pleasant stay

    Reason For Rating : Yatra should blacklist this hotel..staff was very rude and have no etiquette to behave. No management ... receptionist was very rude and harsh...basic things are not available in room ...we waited for 4 hours to get a room

  • 4.3

    Very Good!

    What's Good: Cleanliness

    What needs to improve : Breakfast areaNo lift

    Reason For Rating : Good response

  • 5.0

    Excellent!

    What's Good: Ambience

    What needs to improve : Nothing

    Reason For Rating : Excellent

  • 3.1

    Average!

    Reason For Rating : Bsbsh

  • 4.0

    Very Good!

    What's Good: Location is good

    What needs to improve : No lift

    Reason For Rating : Nice hotel

  • 4.3

    Very Good!

    Reason For Rating : Ambiance is great, Hotel room is clean and neat. Water bottle is provided on demand , near to temple and Ghat.

  • 5.0

    Excellent!

    What's Good: Location,rooms,connectivity to other parts of Kashi

    Reason For Rating : Great location right next to Assi Ghat,connected to the network of battery operated autos in Kashi ,they will take you or connect you to hubs from where you can get the shared autos for around Rs 10 a ride.Mr.Ashim Tripathi the manager is a wonderful gentleman who will do anything to make sure your stay is comfortable. Hotel is in a safe neighborhood, rooms are nice and clean,air conditioning is wonderful in the room,great showers in the room,it has everything you need to help you explore Kashi and not spending tonnes on a hotel accomodation.The campus mithai shop KSheer Sagar is walking distance,also walkable is Mangru Samosa Wala, a roadside stall where you can get kachauri and sabzi with jalebi in the morning, cooked right in front of you and samosas and gulag jamuns in evening,the best Kashi experience! Thanks to Hotel Heritage Inn! I will always stay here whenever I visit Kashi again!

  • 4.3

    Very Good!

    What's Good: Rooms

    What needs to improve : No lift

    Reason For Rating : No lift in hotel

  • 3.4

    Average!

    What's Good: Price

    What needs to improve : Room size

    Reason For Rating : Room size is small

  • 5.0

    Excellent!

    What's Good: Everything is nice. Facility, food, service

    What needs to improve : Just that there is no lift or elevator there

    Reason For Rating : Nice hotel, good food, very helpful people giving great service. Only problem can be for handicapped people as there is no elevator in the hotel.

  • 4.6

    Excellent!

    What's Good: very near to Ganga

    Reason For Rating : It was nice

  • 4.0

    Very Good!

    What's Good: It's near about the destiny.

    What needs to improve : Lift is not available

    Reason For Rating : ok

  • 4.6

    Excellent!

    What's Good: Rooms are very clean

    What needs to improve : No comments

    Reason For Rating : Good hotel to stay

  • 5.0

    Excellent!

    What's Good: Staffs are easily approach able

    What needs to improve : No comments

    Reason For Rating : Good ambience ,rooms are very clean and staffs are easily approach able .

  • 4.0

    Very Good!

    What's Good: Breakfast

    What needs to improve : lift is not available

    Reason For Rating : cooperative staff, good accommodation, locations near to kashinath temple

  • 4.3

    Very Good!

    What's Good: Cleanliness, food & cordial staffs

    What needs to improve : No lift, no power back up & no AC in restaurant (infact d restaurant is too hot to sit nd have food!)

    Reason For Rating : Rooms are cozy, staffs are very cordial & helpful. But the hotel doesn't have a power back up!

  • 4.0

    Very Good!

    What's Good: Everything

    What needs to improve : Nothing

    Reason For Rating : Good

  • 4.9

    Excellent!

    What's Good: Rooms are very nice

    What needs to improve : No lift facility

    Reason For Rating : It was nice hotel.. Number clean and green..Indoor rooms are excellent.. Looks.out of 5 star will give 3 star facilities..

  • 4.0

    Very Good!

    What's Good: Good. Service

    What needs to improve : Good maintenance

    Reason For Rating : Good service good maintenance

  • 4.6

    Excellent!

    What's Good: Room service

    What needs to improve : Loketion

    Reason For Rating : Very good room and staf too restaurant is also very good but not cheif it's costly

  • 4.3

    Very Good!

    What's Good: Staff

    What needs to improve : There is no lift

    Reason For Rating : AC was not working els very good.

  • 4.7

    Excellent!

    Reason For Rating : The staff were so friendly and helpful I had a great stay in the hotel The hotel was very close to the holy river and I could just walk to it

  • 2.4

    Poor!

    Reason For Rating : Room size is too small for occupancy of 3

  • 3.4

    Average!

    What's Good: Room

    What needs to improve : Staff

    Reason For Rating : Nice hotel

  • 2.7

    Average!

    What's Good: Room Service

    What needs to improve : No lift

    Reason For Rating : Overall it's okay. But few things I would like to point: There is no lift and restaurant is on 6th floor. Construction is going on near and at hotel, so the room I got, there was no view from the window, you can't even open the curtains. And most important room is too small, literally too small.

  • 4.7

    Excellent!

    What's Good: Room, food served and tour package.

    What needs to improve : Nothing

    Reason For Rating : I am glad that I choose this hotel to stay with my parents. This is near by the ghats and hotel staff's customer service is excellent. As I was Varanasi for the first time, I took the tour package that was offered to me, it was well worth and tour guide was very knowledgeable and explained everything about all the places that we have visited. The hotel management let me stay additional three hour without any charges. Overall I had wonderful experience and I would recommend anyone to stay in this place.

  • 3.7

    Very Good!

    What's Good: Location and staff.

    What needs to improve : Small room for Deluxe category. Overpriced food. Most of the items from food menu are not available when asked for.

    Reason For Rating : Good location. Decent rooms. A bit small than expected for Deluxe category. Staff is very polite and friendly. Park your vehicle on the road side as hotel hasn't got a parking space. Food is a bit overpriced with very little choices available from the elaborate menu.

  • 3.9

    Very Good!

    What's Good: Room

    What needs to improve : Room service

    Reason For Rating : Good catering service

  • 4.0

    Very Good!

    What's Good: comfortable staying.

    What needs to improve : hotel approach.

    Reason For Rating : Room is good,service is also good,due to absence of lift ,roof top restaurant to reach is difficult for sr.citizen.

  • 3.4

    Average!

    Reason For Rating : Please provide the rooms that are advertised on the website with pictures

  • 3.9

    Very Good!

    What's Good: Comfort

    What needs to improve : Location

    Reason For Rating : As a complimentary you ca n give free rides and one free drop torailway stn.

  • 2.9

    Average!

    What's Good: BEST IN THE AMOUNT

    What needs to improve : NO LIFT ..

    Reason For Rating : NO LIFT IN THE HOTEL ... ITS VERY HARD FOR TAKING STEPS 5 FLOORS

  • 3.9

    Very Good!

    What's Good: Cleanliness

    What needs to improve : Washroom at reception

    Reason For Rating : Because of cleanliness and the food and of course behaviour of staff

  • 4.7

    Excellent!

    What's Good: IT NEAR TO TURIST SPOT

    What needs to improve : NO DISLIKE

    Reason For Rating : ITS GOOD AS PER TARIFF

  • 4.3

    Very Good!

    What's Good: Service

    What needs to improve : lift not available

    Reason For Rating : Nice Stay in budget..Nice Service, Only drawback is lift not available, renovation is going on, lift is in construction stage..Hope it will be available in short time. Food is good but it is difficult for everyone to go on 4th floor for food..

  • 1.0

    Poor!

    Reason For Rating : It's very difficult to stay in this hotel with that Price

  • 2.6

    Average!

    What's Good: Some what cleaness

    What needs to improve : No lift available in this hotel

  • 3.3

    Average!

    What's Good: location and staff

    What needs to improve : break fast

  • 3.7

    Very Good!

    What's Good: Service attitude and food quality.

    What needs to improve : No elevator.

  • 4.3

    Very Good!

  • 2.3

    Poor!

  • 1.7

    Poor!

    What's Good: Hotel is not worth the money.

  • 4.0

    Very Good!

    What's Good: Except inside the hotel ie the staff, food, guest comfort is very good. outside is a different world smelly and of course dirty with very steep steps a lift is a must which is not there overall very good experience

  • 1.0

    Poor!

    What's Good: Very Poor . Not advisable No Proper rooms , and rooms are very congested waiting for 3 hrs for getting the room Change the hotel after 2 days Wast of money

  • 1.7

    Poor!

    What's Good: No backup generator...No Power NO AC..Helll on a hot day...No View....Just some Classy Interior...Also located in a Shady Place.. I'd say it is a Rip Off

  • The rooms in the new area are beautiful and spacious.

    by Christo v on October 21, 2019

  • Room 14 is the executive room; very spacious and quiet

    by Louise W on April 15, 2019

  • See if there are rooms available in the new wing!

    by Chicagoisthebest on April 9, 2019

  • The Rooms on the top floor- but find out if the AC is working

    by HauteSuave on March 18, 2019

  • new 3rd floor wing fantastic!

    by LalitaLove on March 3, 2019