You, or any member of your party, may cancel their travel arrangements at any time. Written notification or an e-mail to that effect from the person who made the booking must be received at our offices. The applicable cancellation charges are as per the published cancellation policy below.
Cancellation charges per person
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Prior to 30 days or more: Booking Fee
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Between 30-20 days ahead of departure: 50 Percent of tour cost
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Between 20-15 days of departure: 75 Percent of tour cost
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15 days to date of departure: 100 Percent.
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In case of no show: 100 Percent
If We Change or Cancel Your Holiday
We do plan the arrangements in advance. It is unlikely that we will have to make any changes to your travel arrangements. Occasionally, we may have to make changes and we reserve the right to do so at any time. If there are any changes, we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements by assigning reasons to you.
If we are unable to provide the booked travel arrangements due to reasons beyond our control (for instance, bad weather):
We shall first try to offer you alternative dates for the tour if the tour hasn?t already commenced;
If the tour has already commenced, then we shall refund the booking price/fee charged from you on a pro-rata basis depending on portion of the tour standing utilized by you
In all circumstances, however, our liability shall be limited refunding to you the price we charged as the tour fees.
Change Your Holiday Plan
After confirmation of services, if you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. All cost incurred due to amendment will be borne by yourself.
If You Have a Complaint
If you have a problem during your holiday, PLEASE INFORM THE RELEVANT SUPPLIER, (e.g. your hotelier, transporter etc.) and/or our representative IMMEDIATELY who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us, giving your booking reference and all other relevant information. However, please be advised that while we are happy to assist you in the redressal of your complaint, if any, we will be able to extend only our best efforts in managing/coordinating your complaint with the respective service provider. All third party service providers are independent contractors who at no time are under our control or supervision.
All the booking voucher and tickets will be provided 3 days prior to departure.
