Q. What is the baggage limit for Vietnam Airlines for international routes including cabin baggage?
A. Luggage allowance on Vietnam Airlines on international flights is the same as in the domestic sector.
Q. How many Vietnam Airlines flights operate daily?
A. Vietnam Airlines operates over 400 flights daily.
Q. Is it possible to keep a track of Vietnam Airlines flights online?
A. Yes, it is possible to stay updated on a Vietnam Airlines flight status and schedule. Passengers are recommended to check flight information on the official website of the airline or with branch offices within 24 hours before scheduled flight departure time.
Q. What is the earliest Vietnam Airlines flight arrival time at the Hong Kong airport from Hanoi?
A. The earliest Vietnam Airlines flight arrival time at Hong Kong airport from Hanoi is 1:30 pm.
Q. Does Vietnam Airlines offer web check-in?
A. Yes, Vietnam Airlines offers web check-in.
Q. Can I smoke on a Vietnam Airlines flight?
A. Vietnam Airlines has a strict no-smoking policy onboard. Notably, smoking is not permitted anywhere on the aircraft, including the lavatories.
Q. Which are the cheapest Vietnam Airlines routes?
A. Travel from Hanoi to Da Nang. It will cost you only INR 2,450. Reaching Hong Kong from Hanoi is easy as the fares start at INR 4,100. Fly to Beijing from the hub. The return fares are cheap and available at the price of INR 22,600 approximately. Ho Chi Minh City is not far away from Hanoi. Reach at ease and pay only INR 2,300 for a one-way trip.
Q. What is the baggage limit for Vietnam Airlines for domestic routes including cabin baggage?
A. Baggage allowance on Vietnam Airlines depends on the destination and class of travel:
• In Economy you can check-in one piece of baggage which can weigh up to 20 kg. One piece of hand baggage is allowed in the cabin. It should not weigh more than 7 kg. This rule applies to most sectors.
• In Premier Class and Business Class you can carry two pieces of cabin baggage which should not weigh more than 7 kg each. You can check-in one piece of baggage which can weigh up to 30 kg. There are some exceptions to this rule, depending upon the destination.
Q. Does Vietnam Airlines offer online seat reservation?
A. Yes, Vietnam Airlines offers online seat reservations.
Q. Does Vietnam Airlines allow web check-in to passengers with special assistance?
A. No, Vietnam Airlines web check-in is not available for the passengers with special assistance such as wheelchair and stretcher.
Q. How can one avail the facility of online Vietnam Airlines web check-in?
A. In order to avail the facility of online Vietnam Airlines web check-in, you need to share your e-mail address with the airline and then you will receive a link for online check-in which will be customized for you only at the moment of 24 hours prior to your estimated time of flight departure.
Q. What is the maximum baggage allowance for Business and Premium Class passengers on Vietnam Airlines?
A. Vietnam Airlines baggage allowance for the Business and Premium Class passengers is 30kg checked-in baggage and two pieces of hand baggage.
Q. What to do if I want to travel with my pet on the same Vietnam Airlines flight?
A. Vietnam Airlines allow passengers to travel with their pets. However, they need to contact Vietnam Airlines branch offices for advanced reservations. It is required to make service request at least 24 hours before flight departure time.
Q. Can I bring sports equipment/musical instruments on Vietnam Airlines?
A. Yes, sports equipments like golf set, snow ski set, surfboard, and scuba diving equipment are allowed to be carried on Vietnam Airlines. However, the request for transport of sport baggage must be booked in advance at least 24 hours prior to the flights’ estimated time of departure.
Q. How do I get the refund of my Vietnam Airlines flight booking cancelled online?
A. Vietnam Airlines flight booking can be cancelled easily and for refunding your tickets purchased online, you need to fill a refund request form and email to email@example.com from your registered email address.
Q. Which payment methods are available during Vietnam Airlines flight booking?
A. Different payment forms like VISA, MasterCard, JCB, AMEX, UATP, and UnionPay are available during Vietnam Airlines flight booking.
Q. Is it possible to change the name of the passenger in the Vietnam Airlines flight booking after purchasing the ticket?
A. No, it is not possible to make changes in the Vietnam Airlines booking after purchasing the ticket. However, in this case, passenger must cancel the ticket and buy new one.
Q. How long do we have to be at the airport to check-in before a Vietnam Airlines flight departure?
A. It is recommended that customers should report for check-in at least 15 minutes before the closing time of check-in counter which is 50 minutes before Vietnam Airlines flight departure.
Q. Which is the most popular route of Vietnam Airlines?
A. Hanoi to Hong Kong is among the Vietnam Airlines popular routes.
Q. If my baggage is damaged or does not come off the conveyor belt, how can I claim my baggage?
A. If your baggage is damaged or does not come off the conveyor belt, you need to file a report with the Vietnam Airlines ‘lost and found counter’ located at the arrival station, as soon as possible.
Q. Does Vietnam Airlines ship monkeys?
A. Yes, monkeys for animal experimentation purposes are allowed to be carried on Vietnam Airlines. However, monkeys under 6 months of age are not allowed to be carried.
Q. What are the entertainment options on a Vietnam Airlines flight?
A. International hits, feature documentaries, television series, newscasts, and children’s programming are regularly updated to keep the passengers engaged and entertained onboard their flight with Vietnam Airlines.
Q. I am pregnant. Can I still travel with Vietnam Airlines?
A. Yes, pregnant ladies may travel with Vietnam Airlines. However, in all cases, they must provide a medical certificate confirming their fitness for travel.
Q. At what time I need to reach the airport if I am carrying my own wheelchair?
A. Passengers are advised to come to the airport early with sufficient time to check-in with priority boarding service and have their wheelchairs well-packaged and checked at least 2 hours prior to Vietnam Airlines flight departure.
Q. Does Vietnam Airlines offer extra seat service to the oversized passengers?
A. Yes, Vietnam Airlines offers extra seat service to the oversized passengers. However, they need to inform the airline 24 hours before flight departure time.