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Frequently Asked Questions

Q. Can I reschedule my Thai Airways tickets issued for travel upto 31st Jan 2021?

A. Thai Airways allows rescheduling for tickets issued before 31st May 2020 for travel upto 31st Jan 2021

Date Change policy
- Date change and re-routing is applicable without any fee however any fare and tax difference will be applicable.
- New travel must be completed by 31st Dec 2021.
- Fare difference if any will be applicable.
- Totally unused tickets can be exchanged for a travel Travel Voucher (EMD) with validity of one year from the date of issue the values of which can be used against future travel

Q. Does Thai Airways refund flight tickets money?

A. Refund Policy on flights involuntarily cancelled by THAI and THAI SMILE :

Totally Unused tickets :
In case of ticket cancellation and/or ticket refund, any penalty/charges on the cancellation and/or refund as stated on attached rule will be exempted. Waiver of refund penalties is permitted.

Partially used tickets :
The refund for partially used tickets, both refundable & non-refundable is based on the calculation of actual flown segment without cancellation and/or refund fee.

Refund Policy on Flights which are voluntarily cancelled by passengers
As per fare rules.

Q. Can I reschedule my Thai Smile tickets issued for travel between 26th Feb 2020 to 15th Dec 2020?

A. Thai Smile allows rescheduling for tickets issued between 26th Feb 2020 to 30th April 2020 for travel between 26th Feb 2020 to 15th Dec 2020

Date Change policy
- One time rebooking and reissue fee will be waived
- You can rebook on new preferred date till 15th Dec 2020
- Rerouting is also permitted.
- Fare difference will be applicable if any.

Refund Policy
- Full or partially unused amount will be refunded in the form of voucher.
- You can retain the value of fare for 365 days in credit account for future travel with THAI Smile

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Airport Information

Amritsar

Ajnala Rd Rajasansi, Amritsar Punjab 143101

  • Enquiries Phone Number:
  • 91 183 221 4118