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Travel Advisory on Coronavirus

Compulsory Guidelines for Domestic Travel
Compulsory Guidelines for Hotels Travel
Compulsory Guidelines for Bus Travel
Compulsory Guidelines for Cabs Travel

Emergency Support

We are trying our best to support you and request your cooperation regarding the same.

Domestic support : support@yatra.com International flight support : intobservice@yatra.com

Message from Management

Dear Yatra Customer,

At Yatra, we have always believed in creating happy travel experiences for our customers, however, with COVID – 19 being declared a global pandemic, we are currently operating in very uncertain times. But in these extraordinary times as well, our focus is to ensure that we provide you with a seamless experience in managing your travel plans. The Yatra customer service teams are working tirelessly round-the-clock to assist you with whatever support you may need.

We are constantly in touch with our airline and hotel partners on working out more benign policies for the rescheduling and cancellations of your travels plans and our endeavour is to pass on these benefits to you. In case you have to travel in the near future, we would recommend that you book from options that have built-in flexibility like free cancellation and rescheduling. Here is a ready reckoner of rebooking / cancellation and other policies by different airlines.

If you are travelling now or have future travel plans, rest assured the Yatra customer service teams are working 24/7 to assist you. We are first addressing queries that have travel scheduled in the next 24-48 hours. Due to the high volume of calls that we are getting at our call centers, some of you may be experiencing a delay in response time. Here are the alternate ways of getting in touch with us –

Yatra Customer Support
- Claim refund for Domestic Flights: If you have cancelled your booking directly with the airline, for quick refund processing, please claim the refund online through "Claim Refund" option under your "My Booking" section post 24 hrs of the travel date.

You can also write to us on the following email ID's or contact us on the numbers given below.

Business Customer service team
International Flight intobservice@yatra.com
Hotels Call center : 0120-6907420 (Working Hours : 06:30-00:30)
Email support: hotelservices@yatra.com
Rail rail@yatra.com
Bus bus@yatra.com
Cab cabs@yatra.com
Domestic Holiday Call center : 0120-6907410 (Working Hours :06:30-00:30)
Email support : holidayservice@yatra.com
International Holiday Call center : 0120-6907415 (Working Hours :06:30-00:30)
Email support : intlservice@yatra.com

As the situation is evolving fast and varies across locations, I would encourage you to stay informed with guidelines put out by the Government of India. Stay healthy, stay safe and we look forward to serving you again.

Thank you for your continued support.

Warm regards

Dhruv Shringi

Dhruv Shringi
Co-Founder & CEO

Manish Amin

Manish Amin
Co-Founder & CTO

Sabina Chopra

Sabina Chopra
Co-Founder & COO

Airline Travel Advisory

Hotels Travel Advisory

Pursuant to the orders of Government of India, prescribing lockdown for containment of COVID-19 Epidemic in the country, certain advisories have been issued by the Ministry of Home Affairs in connection with the Hospitality Services. We request you to please be updated on the communication issued by the Government of India and respective service providers while making your bookings on our platform for your travel/stay. In view of the continuous evolving situation, we also recommend you to connect with the concerned hotel to validate if they are operational on the travel dates.

For any support on the existing booking, please write to us at hotelservices@yatra.com for assistance.

We would also like to keep you informed that we and our hotel partners are experiencing an unprecedented volume of queries and would request your patience during these challenging times. It may take a little longer than usual for us to address all your queries. Please be assured that we are doing our best to resolve your queries and to reduce any impact on our customers as much as possible.

Bus Travel Advisory

With the gradually relaxing lockdown restrictions, which was imposed due to the spread of COVID19, some of the Bus services has been started to operate.

However, since the operations have become started we also encourage you to adhere to the guidelines advised by Government of India while travelling and request you to use the face mask, sanitizer, gloves etc at every moment of travel.

For any existing booking, we encourage you to use online self service options for any cancellation, ecash and booking related information by visiting the My Booking section on our website. Alternatively, you can also write to us at bus@yatra.com for any further assistance.

We would like to keep you informed that all our Bus Service Partners are experiencing a high volume of queries. This is leading to an estimated delay of at least 30 days in processing refund. We understand this is not an easy solution and certainly not the usual course of services offered by Yatra. Please be assured that we are continuously in touch with our Bus service partners and are discussing the best options to reduce impact on our customers as much as possible.

We thank you for your patience and cooperation. Stay home. Stay safe.

Trains Travel Advisory

Along with the 15 pairs of Shramik Special trains, IRCTC has opened train operations for 100 pairs of special trains w.e.f. 1-June-2020. Rest all the trains are cancelled till 30th June as a measure to curb the spread of COVID19.

For all trains cancelled by Indian Railways, a full refund will be provided automatically by IRCTC. The canceled trains list can be found on the NTES site. Passengers do not need to cancel their e-tickets or worry about contacting Yatra to cancel their train tickets. IRCTC will be crediting Full fare back into user's accounts from which payment was made.

Following the prescribed measures amid COVID-19 and keeping in mind the health and safety of our staff, please know that we are operational with limited staff capacity to assist you at this time. Please write to us at rail@yatra.com for any further assistance.

List of Operational Routes Open for Online Booking: Click here

Guidelines as follows.

  • Only passengers with valid confirmed tickets and ID proofs will be allowed to travel.
  • Passengers need to reach at least 90 minutes before the departure of the train to go through the screening process at the station.
  • Only asymptomatic passengers will be allowed to travel.
  • Every passenger is requested to follow the social distancing norms at entry/exit at the station and during the travel and wear face mask and use sanitizers all time.
  • Catering Service is not available and catering charges not included in the fare. However, in few trains packaged meals and packaged drinking water can be provided by IRCTC with payment on-board.
  • No blanket and linen shall be provided in the train.
  • All passengers are hereby informed that downloading of Aarogya Setu App on their mobile phone, that they are carrying along, is mandatory.
  • No Concession shall be permitted for senior citizen passengers.
  • No tatkal tickets allowed in special trains.
  • Timings will be as per regular trains
  • Stoppages and frequency will be the same as regular trains

We thank you for your patience and cooperation. Stay home. Stay safe.

Cabs Travel Advisory

For traveling in cabs, some of the states or intrastate destinations in different zones/district might require an ePass. We request you to follow the rules as per your departure and destination cities. For your reference, link to avail the epass have been mentioned below.

Please note that the issuance of ePass is totally under local govt authorities and Yatra holds no involvement and responsibilities in either issuance or rejection in obtaining it.

We also encourage you to adhere to the guidelines advised by Government of India while travelling and request you to use the face mask, sanitizer, gloves etc.

For any existing booking, we request you to use online self service options for any cancellation, ecash and booking related information by visiting the My Booking section on our website. Alternatively, you can also write to us at cabs@yatra.com for any further assistance.

We thank you for your patience and cooperation. Stay home. Stay safe.

 
State/UT ePass Link
Andhra Pradeshhttps://bit.ly/36OzzFH
Assamhttp://serviceonline.gov.in/E-pass/#
Chandigarhhttps://bit.ly/3cmTvk3
Chhatisgarhhttps://bit.ly/3doa2W8
Delhihttps://bit.ly/3dlNG7G
Gujarathttps://bit.ly/36Qnlfs
Himachal Pradeshhttps://bit.ly/2UeYhdl
Jammu & Kashmirhttps://bit.ly/2U2fQ02 & https://bit.ly/3cnVJiU
Karnatakahttps://bit.ly/2ZXdfs0
Keralahttps://bit.ly/3cq5yNF & https://bit.ly/3cszZT8
Madhya Praddesh https://bit.ly/3dmG8S5
Maharashtrahttps://bit.ly/3eyFZey
Mizoramhttps://bit.ly/2XLABhs
Odishahttp://serviceonline.gov.in/e-pass/
Puducherryhttps://bit.ly/2zQkkzU
Punjabhttps://bit.ly/2MoBsiF
Rajasthanhttps://bit.ly/2zPDZzW
Tamilnaduhttps://bit.ly/3dnFzaX
Telanganahttps://bit.ly/3djmVAO
Uttar Pradeshhttps://bit.ly/2ZVEvXK & https://bit.ly/3dnXaiV
Uttarakhandhttps://bit.ly/3coGaYy
West Bengalhttps://wb.gov.in/
Health Measures during Travel
Manage your bookings
Rescheduling your Flight Booking
Government - Advisory Travel And Visa Restrictions
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