More
  • Hi
  • My Account
  • Support
  • Recent Search 0
    Things you view while searching are saved here.
    View all searches

Now get the lowest prices with assured rooms that live up to your expectations, with Yatra Triple Assurance (YTA).
Saving – Confirmation – Fulfillment – that is the Yatra Triple Assurance (YTA). So lock away your worries and just enjoy the stay, when you book with YTA.

Benefits
  • LOWEST PRICE GUARANTEE
    (SAVING)     We book you at the lowest price. If you find a better deal we are ready to give you double the difference as e-cash.
  • CONFIRMED CHECK-INS
    (CONFIRMATION)     We assure you confirmed check-in at your preferred hotel. In case we are not able to live up to the promise, you get a room upgrade/hotel upgrade/eCash worth double the booking amount.
  • GET WHAT YOU BOOK
    (FULFILMENT)     We ensure you get what you book. In case, the hotel does not live up to the standards depicted on the website, you get eCash worth one night’s stay.
How to claim?
LOWEST PRICE GUARANTEE
  • Book a hotel on www.yatra.com under Yatra Triple Assurance scheme.
  • Download the claim form from the website or request it from our call center 1860 200 1000 and submit it with the proof (screenshot etc) to email id:hotelpriceguarantee@yatra.com.
  • Our team will verify the claim and once its verified, we shall send you the vouchers in 3 working days.
CONFIRMED CHECK-INS & GET WHAT YOU BOOK
Terms and Conditions
  • Yatra Triple Assurance (or, "YTA") is valid only for select domestic hotels as notified on the sole discretion of Yatra.
  • Under Yatra's "Lowest Price Guarantee" policy, Yatra guarantees you that you book your hotel at the lowest price as compared to any other offer available online ("Comparable Offer"), provided that the following parameters are fulfilled:
    • It can be availed for Comparable Offers on the same property, for same occupancy, for same room type, with the same check-in and check-out dates and identical room conditions and amenities and is quoted in the same currency as that of your booking with Yatra.
    • To avail this policy, you must contact us within 2 hours from the time of your booking with us, as per your time of booking under Yatra's records.
    • The Comparable Offer presented must be bookable online and available to be booked at the time it is brought to the attention of Yatra. Such comparative rates must be available to the general public online.
    • You can claim this policy only if you are a named Customer on your booking with Yatra and you have provided all necessary details of the Comparable Offer including its web link and a screenshot at the time of claiming this policy, as required under the Claim Form.
    • The Comparable Offer has no errors and/or tampering has been done with respect to pricing, loading or rate on its website.
    • Your booking with us allows penalty-free cancellations and modifications.
    • This policy shall be applicable only on your original booking with Yatra without any modification/amendment made to it.
    • This policy only applies to new bookings and cannot be retroactively applied once the booking is consumed.
    • This policy shall not be applicable in case you have availed any special discount or promotional schemes, membership rates, loyalty points, group discounts, incentives, etc on either Yatra or you have applied such discounts/ incentives on the Comparable Offer.
    • All requests, including receipts, are subject to verification by Yatra. Yatra will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by Yatra personnel. Nor will Yatra verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith. Yatra does not accept screen shots of imagery of lower prices provided by guests due to the ease of modification or alteration of such imagery.
  • Under Yatra's "Confirmed Check-in" policy, we endeavour to ensure that your check-in formalities when you arrive at the hotel are seamless and hassle-free. In case you carry a valid booking voucher issued by Yatra and are yet denied check-in at the hotel, you are advised to follow the below-mentioned simple procedure:
    • Intimate the Yatra Customer Care team on the number/ email ID provided to you on the booking voucher immediately after the check-in is denied.
    • Within a reasonable time of the receipt of your intimation, our executive will contact the hotel to resolve the issue and allow your check-in.
    • In case the issue could not be resolved within 60 to 180 mins of your intimation, we will provide you room(s) of an upgraded category, subject to its availability, at the same property and at no additional cost.
    • If the room(s) of an upgraded category is/are not available in the same hotel, we will provide you the room(s) at an alternative property of an upgraded category, subject to its availability, within 60 minutes – 180 mins of your intimation.
    • In the event that neither upgraded room(s) in the same property nor at an alternative upgraded property is/are available and the city is completely sold-out, we will endeavour to take all reasonable measures to provide you room(s) of the same category and type as originally booked by you through us.
    • If we fail to provide you with any of the aforementioned, we shall process a complete refund of your booking amount into your account, in addition to a compensatory amount of double of your total booking value (excluding the taxes and up to a maximum of INR 5000/- as the sole and final liability on Yatra) in your Yatra e-wallet. Redemption of e-cash from the Yatra e-Wallet shall be governed by the respectively applicable terms and conditions as notified on www.yatra.com.
    • This policy is applicable only if you posses a genuine and valid booking voucher issued by Yatra and your check-in is not denied due to reasons attributable to you, such as non-furnishing of complete identification proof, etc.
  • Under Yatra's "Get what you book" policy, we endeavour to guarantee to you all amenities/ facilities provided in writing on our website at the time of your booking. At the time of check-in, if you find that the room or hotel lacks in any of the amenities specifically listed on the website, you are advised to follow the below-mentioned:
    • Intimate the Yatra Customer Care team on the number/ email ID provided to you on the booking voucher within 1 hour of your check-in (as per hotel record). Please note that this policy shall not be applicable in case your communication of the claim is not received by us within 1 hour of your check-in at the hotel.
    • Within 2 hours of your intimation to us, we will endeavour to resolve your concern with the hotel and, if possible, provide you the amenities lacking in the room.
    • In case the issue could not be resolved, we will provide you room(s) of an upgraded category, subject to its availability, at the same property and at no additional cost, within 60 to 180 mins of your intimation.
    • If the room(s) of an upgraded category is/are not available in the same hotel, we will provide you the room(s) at an alternative property of an upgraded category, subject to its availability, within 60 minutes – 180 mins of your intimation.
    • In case we fail to provide either an upgraded room(s) in the same hotel or room(s) at an alternative upgraded property, the first room night shall be deemed to be provided on complimentary basis to you by Yatra and the amount equivalent to the first room night (exclusive of taxes) shall be deposited in terms of e-cash in your Yatra e-Wallet (up to a maximum of INR 5000/-, exclusive of taxes and as the sole and final liability on Yatra). Redemption of e-cash from the Yatra e-Wallet shall be governed by the respectively applicable terms and conditions as notified on www.yatra.com.
  • Applicability of the aforementioned policies and determination of fulfilment of eligibility criteria shall be at the sole discretion of Yatra. You agree and acknowledge that Yatra’s decision on this matter shall be final and binding on you.
  • Yatra reserves the right to revoke any and all benefits under YTA if it is found that a Customer has not made bookings for personal consumption or has attempted to or violated or circumvented the program Terms & Conditions.
  • For utilization of e-cash made as refunds to you in Yatra e-Wallet, respective terms and conditions of e-case redemption as separately provided on www.yatra.com shall apply.
  • Yatra reserves the right to amend, suspend and/or terminate YTA or any part thereof to make changes to these Terms and Conditions, at any time and at its sole discretion without prior notice or liability to the Customer. The Terms and Conditions that are in effect at the time of booking will determine your eligibility under YTA.
  • You agree and acknowledge that any dispute arising out of or in connection with YTA shall be subject to the exclusive jurisdiction of courts at Gurgaon (Haryana), India.
  • By applying to avail claims under YTA or any of its constituent policies, it shall be deemed that you have understood and voluntarily agreed to all the terms and conditions stated herein. In addition, all other regular terms and conditions as listed on Yatra.com are also applicable.

Top
  • Our Family
  • Connect with us :

Copyright © 2019 Yatra Online Private Limited, India. All rights reserved